I had an issue with what I thought incorrectly, was not receiving my correct order. I immediately contacted customer service and had a very quick response from customer service representative IIaria.... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Già da qualche anno consumiamo solo prodotti Olivieri 1882 perchè rispecchiano le nostre esigenze: genuinità, giusta dose di dolcezza e zero conservanti. Facciamo i complimenti all'Azienda e consig... Näytä lisää
Yritys on vastannut
We have purchased Oliveri panettone many times and are more than happy with the quality, taste and variety depending upon what season we're in. And you can't beat the quick delivery! We will always ch... Näytä lisää
Yritys on vastannut
I never received my order. I was offered some kind of coupon, asked for a replacement instead, and never heard another word. I would have accepted a replacement; now, I’d like a full refund. Update... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Olivieri1882
Yrityksen kirjoittama
Da più di 140 anni creiamo emozioni da gustare, con una precisa filosofia rivolta alla qualità. Siamo una Pasticceria e una Bakery contemporanea, ma non solo. Olivieri 1882 è oggi un brand riconosciuto in tutta Italia e all’estero, presente a livello retail, wholesale e online. Il nostro store di Arzignano è punto di riferimento per la pasticceria artigianale e per l’interior design nel settore. Il nostro ecommerce ci consente di far arrivare ,direttamente ai nostri affezionati clienti, i nostri prodotti in tutta il mondo e negli Stati Uniti in soli due giorni. La nostra rete di rivenditori poi distribuisce i nostri prodotti confezionati in tutto il mondo, da Uk all'Australia. Siamo una pasticceria contemporanea, con le radici nella tradizione e lo sguardo sempre proiettato al futuro scopri di più..
Il panettone artigianale di Olivieri 1882, secondo Gambero Rosso, è tra i Migliori Panettoni Artigianali d’Italia! scopri tutti i gusti
Il Pandoro Artigianale Olivieri 1882 è il dolce natalizio per eccellenza: è una nuvola di burro, uova e farina e vaniglia a forma di stella. acquista ora
Siamo molto orgogliosi che la nostra Colomba sia stata riconosciuta dal Gambero Rosso la Miglior Colomba Artigianale d’Italia 2019 scopri tutti i gusti
Yrityksen kirjoittama
- Since 1882, our family has carried forward a dream made of craftsmanship, innovation, and passion. We believe that: History is made by families: six generations have preserved and transformed our craft. Tradition is made by memories: every panettone and every colomba embody gestures and rituals that never cease to move us. The future is made by dreams: to grow without borders, bringing Italian artisanal excellence to the world. Life is made by emotions: from the fragrance of freshly baked dough to the joy of sharing it with loved ones. For us, it means defending our origins, treasuring sourdough and authentic recipes. It also means challenging conventions, creating new flavors and processes that make each experience surprising. Our promise is simple: enjoy life with authenticity and respect. Every Olivieri 1882 product is born this way: with the artisanal care of the past and the contemporary vision of those who look to the future.
Yhteystiedot
Via Alberti 5, 36071, Arzignano, Italia
- 3247418206
- info@olivieri1882.com
- olivieri1882.com
4,4
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Shipping Issues
I am sure that your product tastes good but the delay in delivery is really unacceptable. I ordered it in early December and it got there at the end of the first week of January. I didn’t realize that they had to be shipped to Italy and then shipped to me. I think you need to streamline that end of your business a bit better if you want customers to be satisfied.
15. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Hi Linda,
thank you for reaching out. We would like to clarify the timeline and shipping process of your order.
Your order was placed on December 14, which was after the deadline for guaranteed Christmas delivery. For this reason, the shipment was processed according to our standard international delivery timeframe of 7–10 business days. Your order was correctly delivered on January 2, fully within the expected delivery window.
Our shipments to the U.S. follow a two-stage process:
Ground shipping (first stage): the order is transported by ground from our production facility to the international logistics hub. During this phase, tracking updates may be limited, as this is a commercial shipping method.
UPS Air (second stage): after customs clearance, the shipment is transferred to UPS Air, which handles air transport and final local delivery. Tracking updates and delivery confirmation are provided at this stage.
International shipments are subject to customs clearance procedures, which are outside of our direct control and represent the only possible shipping timeline under current regulations. Unfortunately, faster options are no longer available.
We are sorry that you did not contact us earlier—we are always available to assist and provide updates or clarification when needed. Should you ever have questions or concerns, please feel free to contact us at customer@olivieri1882.com
and we will be happy to help.
Thank you for your understanding.
Kind regards,
Ilaria - Customer Service Olivieri 1882
Panettone ogni anno superlativo
15. joulukuuta 2025
Excellent panettone. Attentive service
11. joulukuuta 2025
ottima qualità degli ingredienti
ottima qualità degli ingredienti, si nota la differenza in meglio rispetto a panettoni di 25 euro. mi sarei aspettato qualcosa di più sui canditi. manca un po la scintilla ma comunque ē un ottimo prodotto
15. joulukuuta 2025
L'isola che non c'e' ....
Sono gia' stato cliente della Olivieri 1882, in quanto, forte dell'esperienza lavorativa di circa 25 anni in provincia di Verona, ne avevo sentito parlare ed apprezzato i suoi prodotti. Purtroppo, non sono contento per niente della tempistica di consegna ( GLS ), relativa alle recenti festivita' ( avvenuta il 5 gennaio ) e non dipendente dalla Olivieri. Un consiglio spassionato ( affidatevi a qualche altro corriere piu' serio ). Riguardo ai prodotti, nulla da eccepire: sempre TOP ...
15. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Buongiorno Luigi,
grazie per averci scritto. Le avevamo già risposto via email e ci scusiamo nuovamente per il pessimo servizio fornito da GLS.
Le assicuriamo che, in vista della Pasqua, passeremo alle spedizioni con UPS.
Restiamo a completa disposizione per qualsiasi necessità.
Cordiali saluti,
Ilaria – Customer Service
Disappointed customer
Delivery took much too long. When I placed the online order (intended for Christmas gifts) on December 13, Company’s auto online response was that the order would be on track to deliver by Christmas. Even with 7-10 biz day delivery assurance, the goods should have arrived by December 26 at latest. I did not receive until after the New Year. Very disappointed as these were holiday gifts and I had read nice reviews from satisfied customers. The Company should have disclosed the entire shipping process up front, warning about customs and potential shipping delays during the holidays before accepting payment. I purchased 3 classic pannetone over $100 each, and sadly did not receive the customer service support expected of such a premium product. The only positives were tasty product and nice boxing.
13. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Hi Frances,
thank you for reaching out. We would like to clarify the timeline and shipping process of your order.
Your order was placed on December 16, which was after the deadline for guaranteed Christmas delivery. For this reason, the shipment was processed according to our standard international delivery timeframe of 7–10 business days. Your order was correctly delivered on January 3.
Our shipments to the U.S. follow a two-stage process:
Ground shipping (first stage): the order is transported by ground from our production facility to the international logistics hub. During this phase, tracking updates may be limited, as this is a commercial shipping method.
UPS Air (second stage): after customs clearance, the shipment is transferred to UPS Air, which handles air transport and final local delivery. Tracking updates and delivery confirmation are provided at this stage.
International shipments are subject to customs clearance procedures, which are outside of our direct control and represent the only possible shipping timeline under current regulations. Unfortunately, faster options are no longer available.
We are sorry that you did not contact us earlier—we are always available to assist and provide updates or clarification when needed. Should you ever have questions or concerns, please feel free to contact us at customer@olivieri1882.com
and we will be happy to help.
Thank you for your understanding.
Kind regards,
Ilaria
Delicious product
No communication. No bread. No fun.
Update: Got an email from trustpilot asking for more information as to why I left a bad review. Well I guess they can communicate a little. Here’s the deal. I ordered the ~$200 bread (2 loaves) on 12/30/25 and now it’s 1/20/26 and I haven’t heard nothing about the status of the order. Except that trustpilot asked for a review. And so yesterday I started a dispute on the transaction with my credit card company. Is that enough extra information Oliveria? I’m not even sure I want the stale old bread by the time it arrives now.
Final Update:
Ok, the bread finally got here and wow is it really good! I can see why they’ve been making it for over 100 years. We’re prefer the classic better than the apricot/ caramel but they’re both very delicious. I guess my take away is to be super patient and don’t expect regular email updates - just keep looking at the UPS tracking number to see if it’s moved. I updated my rating to 4 stars. It would be 5 stars if I was just rating it on the product but the lack of updates after making the purchase reduced my overall review. Ciao and Aloha from Maui.
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Olivieri1882
Hi Mark,
Thank you for replying. We asked for more information because your review didn’t provide any details that allowed us to identify who you were. Unfortunately, the automated review system has limitations — for example, I cannot move a review six months away from the purchase date.
Your order was a last-baking order, fully shipped starting from January 8th, exactly as stated at checkout and in the confirmation email. It is also clearly indicated on the homepage and throughout the website that delivery takes ten business days. This timeframe is not something we choose — it is due to the combination of UPS Ground and UPS Air required because of the ongoing issues with U.S. customs.
Additionally, there was Martin Luther King Jr. Day on Monday, and severe weather conditions in New York — both completely outside our control as a small Italian business.
The panettone is not old. These products were produced at the end of December, and in Italy they are commonly purchased and eaten even a month later, as they have a shelf life of 90 days. Cold temperatures do not damage the product — in fact, they help preserve it.
We also found no communication from you in our customer service email inbox. For any doubts or questions, we always kindly ask customers to write to us directly. As an Italian company, email allows us to reply promptly each morning when we receive messages from other time zones.
We’re sorry this wasn’t clear to you. We are continuously working to improve our communication, but we are adapting week by week to the many variables introduced by U.S. customs.
The order is in delivery today 🙏
I did not receive my order
I did not receive my order. I sent an email inquiry and never got a response. It was over $800.
15. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Hi James,
could you please contact us at customer@olivieri1882.com?
We can see from the tracking that your parcel is being returned to the sender, but we have not received any email from you at our customer service address.
We’ll be happy to assist you as soon as we receive your message.
Online buyers feel cheated by Olivieri1882!
The product that you sell online is available in Hong Kong at half the price!
You should make a difference in the offer online!
Otherwise, you lose customers who feel they have been cheated!
15. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Hi Thierry,
as with any product sold through retail channels, once an item is supplied to a store, the retailer is free to set the selling price they consider appropriate.
The product available in Hong Kong was manufactured in October, while the one sold on our online shop was produced at the end of December.
Asking us to align our online prices with those of another retailer would be similar to asking Adidas not to sell at full price on its official website just because Amazon offers discounts.
We are sorry, but these are simply the dynamics of a free B2B and B2C market.
If you wish to benefit from special promotions, we invite you to subscribe to our newsletter.
Our loyal subscribers regularly receive exclusive discounts and early access to offers on our products.
KindlY,
Team Olivieri 1882
Excellent Product and excellent…
Excellent Product and excellent customer service.
12. joulukuuta 2025
Simply exceptional
Absolutely outstanding panettone. Incredibly soft and buttery, yet surprisingly light.
You can really taste the quality of the ingredients and the craftsmanship.
Definetely the best panettone I’ve ever had.
15. joulukuuta 2025
Arrived two weeks late despite pre…
Arrived two weeks late despite pre ordering. Horrible customer service
15. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Canelle,
Thank you for your review.
As already communicated in our previous email exchanges, your shipment was sent with our Standard delivery service, which requires 7–10 business days.
Your order was placed less than 10 days before Christmas, a period in which courier networks are extremely congested, and delays may unfortunately occur even when the parcel is shipped correctly and on time.
We are truly sorry to read this review again, especially considering that we provided clear and detailed information from the beginning through multiple emails regarding shipping times and the service selected at checkout.
We put all our dedication and passion into our work every day, and we always do our best to support our customers with transparency and care.
Kind regards,
Olivieri 1882 – Customer Service Team
Worth the money, beautiful panettone.
This was a gift to someone who adores panettone and it certainly didn’t disappoint. An excellent product!
15. joulukuuta 2025
I wanted to send a panettone to a…
I wanted to send a panettone to a friend in Italy. She received it and liked it very much.
15. joulukuuta 2025
The most delicious panettone I’ve ever…
The most delicious panettone I’ve ever had and it lasted two weeks ! Not trying, really battery, I’ve had many in Italy, and this was one of the best. I choose the traditional because I love the orange peel and raisins.
It took awhile to ship, and I wondered whether I’d get it in time for Christmas, but we did, ! Yummmm
15. joulukuuta 2025
The product did arrive and is delicious.
15. joulukuuta 2025
Shipping terrible, but pannetone excellent
While the pannetone was excellent as always, the shipping timeframe estimate was terribly inaccurate, various excuses making it seem that the delay was normal. However if the extended shipping time was "normal", then that should be reflected in the shipping estimate from the start so that expectations are managed.
15. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Hi Canelle,
thank you for reaching out to us. We have replied to you each time and explained that your order was not part of the Christmas pre‑order campaign, but a standard order. It was placed after the period during which we can guarantee Christmas delivery, even considering customs processing.
We are truly sorry for this misunderstanding, but I kindly ask you to keep a polite tone. We have always been respectful toward you, and we always will be. Please know that we genuinely put our time and effort into ensuring your shipment was handled as quickly as possible.
I hope you can understand.
Team Olivieri 1882
The panettone was delicious and arrived…
The panettone was delicious and arrived before Christmas. I will order one every Christmas from now on!
Thank you,
Patricia Zellerbach
15. joulukuuta 2025
Miglior panettone dell’anno
Prodotto eccezionale dalle materie prime utilizzate e il gusto. Spedizione e delivery senza problemi
15. joulukuuta 2025
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