I had an issue with what I thought incorrectly, was not receiving my correct order. I immediately contacted customer service and had a very quick response from customer service representative IIaria.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Già da qualche anno consumiamo solo prodotti Olivieri 1882 perchè rispecchiano le nostre esigenze: genuinità, giusta dose di dolcezza e zero conservanti. Facciamo i complimenti all'Azienda e consig... Näytä lisää
Yritys on vastannut
We have purchased Oliveri panettone many times and are more than happy with the quality, taste and variety depending upon what season we're in. And you can't beat the quick delivery! We will always ch... Näytä lisää
Yritys on vastannut
I never received my order. I was offered some kind of coupon, asked for a replacement instead, and never heard another word. I would have accepted a replacement; now, I’d like a full refund. Update... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Olivieri1882
Yrityksen kirjoittama
Da più di 140 anni creiamo emozioni da gustare, con una precisa filosofia rivolta alla qualità. Siamo una Pasticceria e una Bakery contemporanea, ma non solo. Olivieri 1882 è oggi un brand riconosciuto in tutta Italia e all’estero, presente a livello retail, wholesale e online. Il nostro store di Arzignano è punto di riferimento per la pasticceria artigianale e per l’interior design nel settore. Il nostro ecommerce ci consente di far arrivare ,direttamente ai nostri affezionati clienti, i nostri prodotti in tutta il mondo e negli Stati Uniti in soli due giorni. La nostra rete di rivenditori poi distribuisce i nostri prodotti confezionati in tutto il mondo, da Uk all'Australia. Siamo una pasticceria contemporanea, con le radici nella tradizione e lo sguardo sempre proiettato al futuro scopri di più..
Il panettone artigianale di Olivieri 1882, secondo Gambero Rosso, è tra i Migliori Panettoni Artigianali d’Italia! scopri tutti i gusti
Il Pandoro Artigianale Olivieri 1882 è il dolce natalizio per eccellenza: è una nuvola di burro, uova e farina e vaniglia a forma di stella. acquista ora
Siamo molto orgogliosi che la nostra Colomba sia stata riconosciuta dal Gambero Rosso la Miglior Colomba Artigianale d’Italia 2019 scopri tutti i gusti
Yrityksen kirjoittama
- Since 1882, our family has carried forward a dream made of craftsmanship, innovation, and passion. We believe that: History is made by families: six generations have preserved and transformed our craft. Tradition is made by memories: every panettone and every colomba embody gestures and rituals that never cease to move us. The future is made by dreams: to grow without borders, bringing Italian artisanal excellence to the world. Life is made by emotions: from the fragrance of freshly baked dough to the joy of sharing it with loved ones. For us, it means defending our origins, treasuring sourdough and authentic recipes. It also means challenging conventions, creating new flavors and processes that make each experience surprising. Our promise is simple: enjoy life with authenticity and respect. Every Olivieri 1882 product is born this way: with the artisanal care of the past and the contemporary vision of those who look to the future.
Yhteystiedot
Via Alberti 5, 36071, Arzignano, Italia
- 3247418206
- info@olivieri1882.com
- olivieri1882.com
4,4
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
great Product!
29. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Michael,
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our product.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
Very disappointing Panetone
I LOVE the original (classic) Panetone from Olivieri, and this year I decided to add the Apricot Salted Caramel flavor as well. I was terribly disappointed: too cloying, too sweet, too just yuck. The taste lingered in my mouth (and my husband's) forever and could not be tamed by hot tea, water or a slice of plain toast.
17. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Elisabeth,
Thank you for taking the time to share your feedback with us. We are very pleased to hear that you love our Classic Panettone, and we truly appreciate your continued support.
At the same time, we are sorry to learn that the Apricot & Salted Caramel Panettone did not meet your expectations. This recipe has a richer and sweeter flavor profile designed to highlight the contrast between fruit and caramel, but we understand that personal tastes can vary and that it may not be enjoyable for everyone.
Your feedback is very valuable and will certainly be shared with our team as we continue refining our products.
Thank you again for sharing your honest opinion and for choosing Olivieri 1882.
Kind regards,
Team Customer Service
Olivieri 1882
Absolutely delicious pannetone
Absolutely delicious pannetone. Fresh and wonderful. Great purchase. Very nice treat.
29. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Cheryl,
Thank you very much for your kind feedback. We are delighted to hear that you found our Panettone absolutely delicious, fresh, and a wonderful treat.
It means a lot to our team to know that you enjoyed your purchase and took the time to share your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
Absolutely delicious!
Absolutely delicious!! Expensive but amazing! I got one with a tin because I thought it would help me eat it slower. No chance.
29. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Philomena,
Thank you very much for your wonderful feedback. We are delighted to hear that you found our Panettone absolutely delicious.
We also had to smile reading about the tin — sometimes even the best intentions to enjoy it slowly don’t last long once the first slice is cut.
We understand your comment about the price. Our panettoni are made with natural sourdough, selected ingredients, and a long fermentation process that requires several days of artisanal work. If you would like, we recommend subscribing to our newsletter, where we occasionally share special promotions and early booking opportunities.
Thank you again for your support and for sharing your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
Delicious
Delicious. Unique. Best ever. Great surprise for my family. Will order again
17. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Shirley,
Thank you very much for your kind feedback. We are delighted to hear that you found our Panettone delicious and unique, and that it was a wonderful surprise for your family.
It is especially nice to know that you would consider ordering again. Your support truly means a lot to our team.
Kind regards,
Team Customer Service
Olivieri 1882
An exquisitely prepared product
An exquisitely prepared product - expertly wrapped, packaged and delivered. Like being back in Italy - if only in my mind ;) Thank you for such great baked goods!
12. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Jonathan,
Thank you very much for your wonderful feedback. We are delighted to hear that you appreciated the care with which our product was prepared, wrapped, packaged, and delivered.
It means a lot to us to know that tasting our baked goods brought you back to Italy, even if only in your mind. Creating that authentic experience is exactly what our team strives for.
Thank you again for your kind words and for choosing Olivieri 1882.
Kind regards,
Team Customer Service
Olivieri 1882
Excellent product
Excellent product; delivery company they chose took two extra weeks to get me my panettone.
Hopefully that's a one time thing.
The desserts are really good
9. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Shawn,
Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed our products and found the desserts really good.
At the same time, we are sorry to hear that the delivery took longer than expected. In some cases international shipments can experience delays during transportation or customs procedures, which unfortunately are outside of our direct control. We truly hope this was a one-time situation as well.
Thank you again for your understanding and for taking the time to share your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
The Best Tasting Pannetone I have ever…
The Best Tasting Pannetone I have ever had and i have eaten a lot of them over the years
very expensive but very delicious
30. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Suzanne,
Thank you very much for your kind feedback. We are truly delighted to hear that you consider our Panettone the best you have ever tasted.
We also appreciate your note regarding the price. Our panettoni are made with natural sourdough, selected ingredients, and a long fermentation process that requires several days of artisanal work. If you would like, we recommend subscribing to our newsletter, where we occasionally share special promotions and early booking opportunities.
Thank you again for sharing your experience and for choosing Olivieri 1882.
Kind regards,
Team Customer Service
Olivieri 1882
The product is absolutely delicious
The product is absolutely delicious! I have had the Original and the Triple Chocolate. Both are amazing and worth the wait of a long shipping process. My only complaint is setting the initial shipping duration expectation. I live in California so the it requires approximately 3 weeks to receive. Please plan and remain patient, because it is worth the wait!
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Olivieri1882
Dear John ,
Thank you very much for your thoughtful feedback. We are delighted to hear that you enjoyed both the Original Panettone and the Tre Cioccolati, and that you found them absolutely delicious.
We also appreciate your note regarding the shipping time. For shipments to the United States, especially to the West Coast, delivery can sometimes take longer due to international transport and customs procedures. Setting the correct expectations is very important to us, and your comment is truly helpful.
Thank you as well for your patience and for recommending our panettone despite the longer journey. It means a lot to our team to know that the product was worth the wait.
Kind regards,
Team Customer Service
Olivieri 1882
Vastaus yritykseltä Olivieri1882
Gentile Raffaele,
La ringraziamo molto per il suo gentile feedback. Siamo felici di sapere che ha apprezzato i nostri prodotti e in particolare il panettone.
Grazie per aver condiviso la sua esperienza con noi.
Cordiali saluti,
Team Customer Service
Olivieri 1882
Received two of five items and company…
Received two of five items and company not responding to request for assistance.
18. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Celeste,
Thank you for your review.
We are very sorry to hear about your experience. However, we would like to kindly clarify that we did reply to you promptly and, as per your request, we have already processed the refund for your order.
Unfortunately, we were only able to read your public review now, after the refund had already been completed.
If possible, we would truly appreciate it if you could update your review, as your request has been handled and resolved by our customer service team.
Kind regards,
Olivieri 1882 – Customer Service Team
Vastaus yritykseltä Olivieri1882
Dear Shelley,
Thank you very much for your kind words. We are truly delighted to hear that you consider our Panettone the best you have ever tasted.
It means a lot to our team to know that our work and dedication are appreciated. Thank you for taking the time to share your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
Ottima idea regalo per gli amanti del panettone!
Ho acquistato un panettone Panettone Arancia e Cioccolato Fondente come regalo per conoscenti. È stato super apprezzato e i feedback sul prodotto sono stati ottimi. La consegna è avvenuta nelle tempistiche indicate (avevo effettuato un pre-ordine), la confezione molto bella e arrivata intatta. Consigliatissimo!
15. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Gentile Aurora,
La ringraziamo molto per il suo bellissimo feedback. Siamo felici di sapere che il Panettone Arancia e Cioccolato Fondente sia stato così apprezzato come regalo e che i suoi conoscenti abbiano gradito il prodotto.
Ci fa inoltre molto piacere sapere che la consegna sia avvenuta nelle tempistiche previste per il pre-ordine e che la confezione sia arrivata perfettamente integra.
Grazie per aver condiviso la sua esperienza e per aver consigliato Olivieri 1882.
Cordiali saluti,
Team Customer Service
Olivieri 1882
Absolutely Delicious!
The Olivieri1882 Panettone was all it was advertised to be! Soft, rich custardy, airy bread. Perfectly balanced flavors. We bought the traditional Panettone, with large citrus nuggets and raisins-not too dry- perfect texture!
And the beautiful box is great for packing away precious Christmas ornaments!
22. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Rosemary,
Thank you very much for your wonderful feedback. We are delighted to hear that our Traditional Panettone met your expectations and that you appreciated its soft, airy texture and balanced flavors.
Our team works with natural sourdough and a long fermentation process to achieve exactly that custardy softness and aromatic profile, so it is truly rewarding to know it was enjoyed.
We also loved your idea of reusing the box to store Christmas ornaments — giving a second life to our packaging is always a beautiful thought.
Thank you again for your kind words and for choosing Olivieri 1882.
Kind regards,
Team Customer Service
Olivieri 188
Vastaus yritykseltä Olivieri1882
Hi Tina,
thank you for taking the time to review our service.
Unfortunately, we can’t find any previous communication from your email address regarding your order. As a small company, and since we are currently managing new shipping procedures due to U.S. customs requirements, we sincerely apologise if any information may have been unclear or inaccurate.
Unfortunately, because of these new customs issues, we are learning month by month how the situation is evolving and how to handle it in the best possible way.
If you ever need assistance, please don’t hesitate to contact us directly through our Customer Service team.
Kind regards,
Ilaria - Customer Service
Il panettone ordinato l'ultimo Natale…
Il panettone ordinato l'ultimo Natale non era cotto bene ma umido rispetto all'anno precedente. Ho dovuto tostare le fette nel forno. Peccato
23. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Buongiorno Serena,
la ringraziamo per aver condiviso la sua esperienza e ci dispiace molto leggere quanto accaduto.
Ad oggi, però, non abbiamo ricevuto alcuna comunicazione diretta presso il nostro Customer Service in merito a questa segnalazione.
Per poterle dare un riscontro accurato e verificare correttamente il prodotto, le chiediamo gentilmente di scriverci via email indicando (se possibile) il numero d’ordine e allegando anche una o più foto del prodotto e della fetta.
Può contattarci a: customer@olivieri1882.com
Sarà nostra cura approfondire e assisterla al meglio.
Cordiali saluti,
Olivieri 1882 – Customer Service Team
Alta qualità e rapidità.
Olivieri1882 produce ottimi prodotto artigianale con un'ampia scelta e si avvale di un efficiente servizio di spedizione.
21. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Gentile Michele,
La ringraziamo molto per il suo gentile feedback. Siamo felici di sapere che ha apprezzato la qualità artigianale dei nostri prodotti e l’ampia varietà della nostra proposta.
Ci fa inoltre molto piacere sapere che anche il servizio di spedizione sia stato all’altezza delle sue aspettative.
Grazie per aver condiviso la sua esperienza con noi.
Cordiali saluti,
Team Customer Service
Olivieri 1882
Palato e anima accontentato
Un piacere sublime non solo per il palato ma fa bene all’anima gustare qualcosa di così buono
23. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Keyra,
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our Panettone and that the delivery was quick and smooth.
Your appreciation means a lot to our team. Thank you for taking the time to share your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
The original panettone is delicious
The original panettone is delicious. I liked it so much that I ordered another!
22. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Charlotte,
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our **Original Panettone** so much that you decided to order another one.
It truly means a lot to our team to know that our work and dedication are appreciated. Thank you for taking the time to share your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.