I had an issue with what I thought incorrectly, was not receiving my correct order. I immediately contacted customer service and had a very quick response from customer service representative IIaria.... Näytä lisää
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Già da qualche anno consumiamo solo prodotti Olivieri 1882 perchè rispecchiano le nostre esigenze: genuinità, giusta dose di dolcezza e zero conservanti. Facciamo i complimenti all'Azienda e consig... Näytä lisää
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We have purchased Oliveri panettone many times and are more than happy with the quality, taste and variety depending upon what season we're in. And you can't beat the quick delivery! We will always ch... Näytä lisää
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I never received my order. I was offered some kind of coupon, asked for a replacement instead, and never heard another word. I would have accepted a replacement; now, I’d like a full refund. Update... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Olivieri1882
Yrityksen kirjoittama
Da più di 140 anni creiamo emozioni da gustare, con una precisa filosofia rivolta alla qualità. Siamo una Pasticceria e una Bakery contemporanea, ma non solo. Olivieri 1882 è oggi un brand riconosciuto in tutta Italia e all’estero, presente a livello retail, wholesale e online. Il nostro store di Arzignano è punto di riferimento per la pasticceria artigianale e per l’interior design nel settore. Il nostro ecommerce ci consente di far arrivare ,direttamente ai nostri affezionati clienti, i nostri prodotti in tutta il mondo e negli Stati Uniti in soli due giorni. La nostra rete di rivenditori poi distribuisce i nostri prodotti confezionati in tutto il mondo, da Uk all'Australia. Siamo una pasticceria contemporanea, con le radici nella tradizione e lo sguardo sempre proiettato al futuro scopri di più..
Il panettone artigianale di Olivieri 1882, secondo Gambero Rosso, è tra i Migliori Panettoni Artigianali d’Italia! scopri tutti i gusti
Il Pandoro Artigianale Olivieri 1882 è il dolce natalizio per eccellenza: è una nuvola di burro, uova e farina e vaniglia a forma di stella. acquista ora
Siamo molto orgogliosi che la nostra Colomba sia stata riconosciuta dal Gambero Rosso la Miglior Colomba Artigianale d’Italia 2019 scopri tutti i gusti
Yrityksen kirjoittama
- Since 1882, our family has carried forward a dream made of craftsmanship, innovation, and passion. We believe that: History is made by families: six generations have preserved and transformed our craft. Tradition is made by memories: every panettone and every colomba embody gestures and rituals that never cease to move us. The future is made by dreams: to grow without borders, bringing Italian artisanal excellence to the world. Life is made by emotions: from the fragrance of freshly baked dough to the joy of sharing it with loved ones. For us, it means defending our origins, treasuring sourdough and authentic recipes. It also means challenging conventions, creating new flavors and processes that make each experience surprising. Our promise is simple: enjoy life with authenticity and respect. Every Olivieri 1882 product is born this way: with the artisanal care of the past and the contemporary vision of those who look to the future.
Yhteystiedot
Via Alberti 5, 36071, Arzignano, Italia
- 3247418206
- info@olivieri1882.com
- olivieri1882.com
4,4
Erinomainen
3 t. arvostelua
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Addictive
I find Panettone addictive and yours was delicious, causing me to go back for more a couple of times per day.
8. tammikuuta 2026
Vastaus yritykseltä Olivieri1882
Dear Ron,
Thank you very much for your lovely feedback. We are delighted to hear that you found our Panettone so delicious that it kept bringing you back for another slice during the day.
Our team works with natural sourdough and a long fermentation process to achieve that light texture and rich flavor, so it is wonderful to know it was so appreciated.
Thank you again for sharing your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
Prodotto ottimo
Prodotto ottimo, con una grande varietà e ricercatezza nei gusti, con tempi di consegna rapidi
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Olivieri1882
Gentile Raffaele,
La ringraziamo molto per il suo gentile feedback. Siamo felici di sapere che ha apprezzato la qualità dei nostri prodotti, la varietà dei gusti e la ricerca che mettiamo nello sviluppo delle nostre ricette.
Ci fa inoltre piacere sapere che anche i tempi di consegna siano stati all’altezza delle aspettative.
Grazie ancora per aver condiviso la sua esperienza con noi.
Cordiali saluti,
Team Customer Service
Olivieri 1882
International order took a week to…
International order took a week to arrive. I was very happy that is all it took. I've placed multiple orders now and have been extremely happy with the orders I've made.
10. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Wayne,
Thank you very much for sharing your experience. We are delighted to hear that your international order arrived within a week and that you were happy with the delivery time.
It is especially meaningful to us to know that you have placed multiple orders and have been consistently satisfied with your experiences. Your continued trust and support truly mean a lot to our team.
Thank you again for choosing Olivieri 1882.
Kind regards,
Team Customer Service
Olivieri 1882
Excellent Panettone
Excellent Panettone. We will be on the lookout for this brand of Panettone at Christmas 2026.
2. tammikuuta 2026
Vastaus yritykseltä Olivieri1882
Dear Bryan,
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our Panettone and truly appreciate you taking the time to share your experience.
Your support means a lot to our team.
Kind regards,
Team Customer Service
Olivieri 1882
I think I died and went to heaven!
My brother sent me three flavors of panettone for Christmas in small tins. My over zealous 11 month old, 70 pound puppy decided that they were for her. She put teeth marks through 2 of the tins and ate the panettone. I decided that I had to try the limoncello one. I ordered 2 of yours based on reviews. I cut myself a piece still cold from being on the porch. I thought I had died and gone to heaven. If I had a locked cabinet to put it in, I would have. It's fabulous. So flavorful! I wish I could try some other flavors, but they are sold out. And I'm sure for a very good reason. I'll keep checking if you keep baking.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Olivieri1882
Dear Cam,
Thank you so much for sharing this wonderful story with us. We had to smile reading about your enthusiastic puppy and the adventure with the panettone tins.
We are truly delighted to hear that our Limoncello Panettone gave you such a memorable experience. Our team works with natural sourdough and a long fermentation process to develop rich aromas and a soft texture, so it is incredibly rewarding to know that it made such an impression.
Some flavors do sell out quickly because we produce them in limited quantities, but we are very happy to hear that you are interested in trying more. We encourage you to keep an eye on our releases throughout the year, as new seasonal creations are always on the way.
Thank you again for your kind words and for choosing Olivieri 1882.
Kind regards,
Team Customer Service
Olivieri 1882
Ottimo prodotto e consegna nei tempi
11. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Gentile Riccardo,
La ringraziamo molto per il suo feedback. Siamo felici di sapere che ha apprezzato il nostro prodotto e che la consegna è avvenuta nei tempi previsti.
Grazie per aver condiviso la sua esperienza con noi.
Cordiali saluti,
Team Customer Service
Olivieri 1882
Vastaus yritykseltä Olivieri1882
Hello Nanik,
Thank you for your message.
We would like to kindly clarify that your order was placed under the Last Baking shipping option, with shipments starting from January 8th. As indicated at checkout, this shipping method requires up to 15 business days (not calendar days) for delivery.
Your order was shipped starting from January 8th, and the delivery was successfully completed on January 22nd, fully within the expected timeframe.
All related shipping details and timelines were available and clearly stated at the time of purchase.
Kind regards,
Olivieri 1882 Customer Service
The panettone was wonderful
The panettone was wonderful. Didn’t expect the delivery time to be quit so long though.
5. tammikuuta 2026
Vastaus yritykseltä Olivieri1882
Dear Frank,
Thank you very much for your feedback. We are delighted to hear that you found the panettone wonderful and that you enjoyed the product.
We are sorry if the delivery time was longer than expected. International shipments can sometimes require additional time due to transportation and customs procedures, which may affect the overall delivery timeframe.
We truly appreciate your understanding and thank you for sharing your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
The Panettone taste great and soft but…
The Panettone taste great and soft but when I try to peel the paper wrapping on the edge of the Panettone, it was disastrous because the paper was stuck to the cake. Maybe you can find a way to not make the paper so sticking to the cake. Other than that, the Panettone was delicious!
30. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Christine,
Thank you very much for sharing your feedback with us. We are delighted to hear that you found the Panettone soft and delicious.
We are sorry to hear about the difficulty you experienced when removing the paper wrapping. The baking paper is necessary during the baking process to support the structure of the dough, but we understand that it should also be easy to remove when serving. Your observation is very helpful and will be shared with our production team for further evaluation.
Thank you again for your kind words and for taking the time to help us improve.
Kind regards,
Team Customer Service
Olivieri 1882
Irresistible panettone
very tasty , we ate the whole thing in one sitting - i wish i could buy it locally - I highly recommend the Panettone from Olivieri1882!
2. tammikuuta 2026
Vastaus yritykseltä Olivieri1882
Dear Eva,
Thank you very much for your wonderful feedback. We are delighted to hear that you found our Panettone so tasty that it disappeared in one sitting.
It is also very rewarding to read your recommendation. Our team works with natural sourdough and a long fermentation process to achieve that light texture and rich flavor, so we are happy it was so appreciated.
Thank you again for sharing your experience and for recommending Olivieri 1882.
Kind regards,
Team Customer Service
Olivieri 1882
Limoncello panettone was one of the…
Limoncello panettone was one of the best ever.
The TreCioccolatti was disappointing, not moist at all like I would have expected for the higher end product.
Shipping and communication were great.
31. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Shannon,
Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed the Limoncello Panettone and that it was one of the best you have tried.
At the same time, we are sorry to hear that the Tre Cioccolati Panettone did not fully meet your expectations in terms of moisture. All our panettoni are made with natural sourdough and a long fermentation process to maintain softness and balance of flavors, but we understand that experiences can sometimes vary. Your feedback is very valuable and will be shared with our team.
We are also pleased to know that you appreciated the shipping and communication. Thank you again for taking the time to share your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
Ottimo panettone ma …
Ottimo panettone ma l ho trovato molto simile - per consistenza e sapore - ad un altro panettone acquistato in una pasticceria locale ad un prezzo inferiore...pertanto buonissimo ma non eccezionale per il costo affrontato.
Devo dire servizio di ordini e consegna impeccabile, pertanto rimane un' ottimo dolce pensiero da regalare ai propri cari!
29. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Margy,
Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed the Limoncello Panettone and that it was one of the best you have tried.
At the same time, we are sorry to hear that the Tre Cioccolati Panettone did not meet your expectations in terms of moisture. All our panettoni are made with natural sourdough and a long fermentation process to maintain softness and balance of flavors, but we understand that experiences can sometimes vary. Your feedback is very valuable and will be shared with our team.
We are also pleased to know that you appreciated the shipping and communication. Thank you again for taking the time to share your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
sotto le aspettative
il panettone era soffice ma il gusto al di sotto delle aspettative...
strano retrogusto che altre volte non ho notato.
il pandoro non era soffice come mi sarei aspettata.
Insomma, quest'anno ne ho assaggiati di migliori
10. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Buongiorno,
la ringraziamo per aver condiviso con noi il suo feedback.
Ci dispiace molto leggere che, questa volta, l’esperienza non sia stata all’altezza delle sue aspettative. Il fatto che il panettone fosse soffice ma con un gusto percepito come “diverso” o con un retrogusto insolito, così come la minore sofficità del pandoro rispetto a quanto si aspettava, è per noi un’informazione importante e assolutamente da approfondire.
Proprio perché si tratta di prodotti artigianali e realizzati con lievitazione naturale, ogni segnalazione come la sua merita la massima attenzione: ci aiuterebbe molto se potesse fornirci qualche dettaglio in più, ad esempio:
la data di acquisto o il numero d’ordine
il gusto/variante acquistata
se ha notato anomalie nel profumo o nella consistenza già all’apertura
come sono stati conservati i prodotti prima dell’assaggio
La preghiamo di scriverci a customer@olivieri1882.com
La ringraziamo ancora per la sincerità: per noi è fondamentale migliorare costantemente e garantire sempre lo standard Olivieri 1882.
Cordialmente,
Olivieri 1882 – Customer Service Team
i inadvertently ordered 3 pantone
i inadvertently ordered 3 pantone. I tried to cancel, but hit “Submit” I could not find a customer service telephone number, but i immediately sent an email to cancel . 3 panettone arrived at my ho
31. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Michael,
Thank you for your message.
We confirm that we cancelled and fully refunded your order as soon as we received your email request.
We also replied to you promptly; however, unfortunately we were not able to stop the shipment in time, as it had already been processed and handed over to the courier.
For this reason, the package was delivered anyway.
In any case, since the order was already refunded, the 3 Panettone you received were delivered at no cost, and no further action is required on your side.
We truly hope you will still enjoy them — either by tasting them yourself or by gifting them to someone.
Kind regards,
Olivieri 1882 – Customer Service Team
BUY IT NOW!
This is the absolute BEST bar none most amazing panettone in the world!!! I could have had the whole loaf at once!!!!!!!!!!!!!
30. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Gisela,
Thank you so much for your incredible feedback. We are truly delighted to hear how much you enjoyed our Panettone.
Reading such enthusiastic words about the flavor and experience is very rewarding for our entire team, who work with natural sourdough and a long fermentation process to create a product we hope people will truly love.
Thank you again for sharing your excitement and for your support.
Kind regards,
Team Customer Service
Olivieri 1882
Delicious!
Arrived quickly. It is delicious. Exactly as promised. Will order again.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Olivieri1882
Dear Bill,
Thank you very much for your kind feedback. We are delighted to hear that your order arrived quickly and that the panettone was exactly as promised.
It is wonderful to know you enjoyed it and that you would consider ordering again. Your support means a lot to our team.
Kind regards,
Team Customer Service
Olivieri 1882
Really the best Pannetoni out there
Really the best Pannetoni out there. The shipping is a bit slow especially before the holidays - so order early (and often)
29. tammikuuta 2026
Vastaus yritykseltä Olivieri1882
Dear Lucy,
Thank you very much for your kind words. We are delighted to hear that you consider our Panettone among the best out there.
We also appreciate your note about shipping times. During the holiday season, international shipments can sometimes take a little longer due to high demand and customs procedures, which is why ordering early is always a great suggestion.
Thank you again for your support and for sharing your experience with us.
Kind regards,
Team Customer Service
Olivieri 1882
Best of the best
Best of the best
The service is excellent, and the panettone is exceptional. I would go so far as to say it is the best in the world. Having this delivered from Italy to the states in a timely fashion and still so fresh upon arrival is all you could ever hope for. The options are amazing, but even the basic panettone is incredible. Enjoy.James
19. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Dear James,
Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed both the service and the quality of our Panettone, and that it arrived fresh even after traveling from Italy to the United States.
Our team works with natural sourdough and a long fermentation process to achieve the texture and flavor that define our products, so it is very rewarding to know that this was appreciated. We are also happy that you enjoyed the variety of flavors, while still recognizing the beauty of the classic panettone.
Thank you again for your kind words and for your support.
Kind regards,
Team Customer Service
Olivieri 1882
Shipping and presentation was…
Shipping and presentation was beautiful. Flavor perfect but just a bit too pricey
14. marraskuuta 2025
Vastaus yritykseltä Olivieri1882
Dear Robin,
Thank you very much for sharing your feedback with us. We are delighted to hear that you appreciated the shipping and presentation, and that you found the flavor perfect.
We also understand your comment regarding the price. Our panettoni are made with natural sourdough, selected ingredients, and a long fermentation process that takes several days of work. We focus on artisanal production and quality, which is reflected in the final product.
If you would like, we recommend subscribing to our newsletter, where we occasionally share special promotions and early booking opportunities.
Thank you again for your feedback and for trying Olivieri 1882.
Kind regards,
Team Customer Service
Olivieri 1882
Il panettone è buonissimo ed è anche…
Il panettone è buonissimo ed è anche molto morbido
29. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Gentile Giuseppe,
La ringraziamo molto per il suo gentile feedback. Siamo felici di sapere che ha apprezzato il nostro panettone, sia per il gusto che per la sua morbidezza.
La lavorazione con lievito madre e la lunga fermentazione sono proprio ciò che ci permette di ottenere questa consistenza soffice e ricca di sapore.
Grazie ancora per aver condiviso la sua esperienza con noi.
Cordiali saluti,
Team Customer Service
Olivieri 1882
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