Everything about Nuuds is top tier. Especially the customer service. I was recently having issues with accessing some store credit I had been refunded when an item I ordered became sold out before m... Näytä lisää
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I've reached out to customer service a few times over the years and they've always been very helpful and super friendly replying. I've also ordered a few times internationally and shipping to EU went... Näytä lisää
This company is amazing! Quality products and very reponsive! They have representatives to answer any questions and their customer service is TOP NOTCH! (I had an issue with an item and they immediate... Näytä lisää
Aubrey helped me fix an issue I had with a recent purchase. A hole developed from the stitching coming undone less than 2 weeks after receiving my favorite pajamas! I sent the nuuds team a couple pict... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
nuuds is your not-so-average yet elevated basics clothing brand made for any and every body.
Yhteystiedot
Yhdysvallat
- nuuds.com
4,8
Erinomainen
4 t. arvostelua
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On vastannut 85 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Camille and nuuds customer service has…
Camille and nuuds customer service has been great. They have gone above and beyond!
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Alexa, thank you so much for your kind words! We’re thrilled to hear that Camille and our customer service team provided you with such an excellent experience. We truly appreciate your support and are so happy we could go above and beyond for you!
Aubrey was helpful and super quick to…
Aubrey was helpful and super quick to respond!
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Brianna, thank you so much for sharing your feedback! We are thrilled to hear that Aubrey provided you with such quick and helpful service. We’ll be sure to pass your kind words along to her, as she’ll be happy to know she made a positive impact. We truly value your continued support and look forward to serving you again soon!
Excellent customer service
I ordered a swim top and bottom. The bottom was oversold so they refunded. Then I was sent the wrong top, and didn’t receive a top that I ordered. They refunded me and their customer service was super efficient and helpful.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Shanice, thank you so much for sharing your feedback with us. We are so sorry for the mix-up with your order, but we are thrilled to hear that our team was able to resolve these issues for you quickly and efficiently. Providing a positive experience is our top priority, and we truly appreciate your patience and your support. We hope to have the chance to provide you with a perfect shopping experience next time!
Camille was more than accommodating…
Camille was more than accommodating with some issues I had with a couple orders. Being from Canada the returns are not easy but Camille more than made up for it. Thanks so much!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Emily, thank you so much for your kind feedback! We are thrilled to hear that Camille provided such excellent support and went above and beyond to assist you with your returns from Canada. We truly appreciate your patience and your continued support of nuuds—we’re so happy to hear that Camille made such a positive impact on your experience!
Shout out to Camille
Shout out to Camille. She was professional, responsive and helped me with my issue with my past order. Seriously the customer service has really turned around and keeps me coming back.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Christina, thanks so much for the shout-out! We’re so happy to hear that Camille took such good care of you. It’s awesome knowing our team is hitting the mark, and we really appreciate you sticking with us. We can’t wait to help you out again soon!
Customer service has been absolutely…
Customer service has been absolutely incredible to work with. Quick responses and extremely helpful!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Jamee, thank you so much for your kind words! We’re thrilled to hear that you’ve had such an incredible experience with our customer service team. We always aim to be quick and helpful, and we truly appreciate your support!
5 star customer service!
There was a mishap with my order during the sale with one of my items being unavailable. They went above and beyond to fix the issue by giving me several options to remedy the situation. Camille with customer service was extremely helpful and quick! I have always loved the Nuuds brand and now I can greatly appreciate their team too with my experience!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Megan, thank you so much for your kind words! We are thrilled to hear that Camille provided you with such prompt and helpful support to resolve the issue with your order. We truly value your loyalty to the nuuds brand, and it means the world to us that our team could turn things around for you. We appreciate your support and look forward to your next order!
The best customer service. Period!
Aubrey was so kind and helpful when I sent a message asking about an item I ordered but never received. Sadly, it was oversold during the sale so they couldn’t send it but she immediately offered a few different options to help and added me to the waitlist in case it ever became available again! Every experience I have had with their customer service team is unmatched. Nuuds is the absolute best!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Skylar, thanks so much for the shout-out! We’re so sorry about the mix-up with your item, but we’re thrilled to hear Aubrey took such great care of you. We really appreciate you sticking with us and are so happy to know you’ve had such a great experience with our team. We can’t wait to help you out again soon!
Amazing customer service
Had an issue with the free sweatshirt not loading to my cart and an item going out of stock after I ordered. The customer service was next level and so helpful. Responded quickly and solved every issue. Your customer service is killing it, you should be so proud of what you're doing there!
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Lyssa, thank you so much for the kind words! We’re thrilled to hear that our team was able to provide such high-level support and resolve those order issues for you so quickly. We strive to make every experience seamless, and we’ll be sure to pass your praise along to the team. We truly appreciate you being a part of our community and look forward to serving you again soon!
Customer service people are helpful
Customer service people are helpful and clear communicators. They also do try to make things right and are very fair. I did buy a top and then it was over ordered so I didn’t get it, but they made it right!
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Samantha, thank you so much for sharing your feedback. We are sincerely sorry that your item was oversold, but we’re so glad to hear that our team was able to make things right for you. We truly value your fairness and your support, and we look forward to providing you with a seamless experience on your next order!
Aubrey assisted me with the…
Aubrey assisted me with the unassistable and I am very happy.
I have had several interactions with various Nuuds Team members and they have all been very helpful.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hey Paulette, thanks so much for the shout-out! We’re stoked to hear that Aubrey took such good care of you and that you’ve had such great experiences with our team. We really appreciate you sticking with us and are so glad you’re feeling well taken care of!
There was a problem with my order when…
There was a problem with my order when I received it. I reached out for support and the problem was fixed immediately!! Thank you so much for the great customer service
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Thank you so much for your kind words! We are thrilled to hear that our support team was able to resolve your issue quickly. Providing excellent customer service is our top priority, and we truly appreciate you taking the time to share your positive experience. We look forward to serving you again soon!
I absolutely love Nuuds and have always…
I absolutely love Nuuds and have always had great experiences with their clothing. The quality, fit, and comfort keep me coming back for more.
Recently, I placed an order for an item that unfortunately ended up being oversold. While that was disappointing, the way the situation was handled completely exceeded my expectations. Aubrey from customer service was phenomenal—kind, professional, responsive, and genuinely helpful throughout the entire process. She made me feel valued as a customer and turned a frustrating situation into a positive experience.
Outstanding customer service like Aubrey's is a big reason why I'll continue supporting Nuuds. Thank you for making things right and for standing behind your customers!
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Julie, thank you so much for your kind words! We’re thrilled to hear that Aubrey provided such a helpful and professional experience. We truly regret that your item was oversold, but we are so glad that our team could turn that situation around for you. Your continued support means the world to us, and we look forward to providing you with more great experiences in the future!
Wonderful customer service
One of my orders from the sale came with an issue, Aubrey was wonderful at helping me fix it. Just all around a great company!
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Haley, thanks so much for the shoutout! We’re so happy Aubrey could get that sorted for you. We really appreciate your kind words about the team, and we can’t wait to see you back at nuuds soon!
Vastaus yritykseltä Nuuds
Hi Jaime, thank you so much for the kind words! We’re thrilled to hear that you had such a great experience with our team. We truly appreciate your support and look forward to serving you again soon!
Always friendly and nice!!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Christy, thank you so much for the kind words! We’re thrilled to hear that you’ve had such a friendly and positive experience with our team. We truly appreciate your support and look forward to serving you again soon!
Great customer service
My experience has been great with nuuds. I am a returning customer and will continue to be even though one of my recent orders was incomplete. I ordered 3 shirts and 1 pair of shorts. I received my 3 shirts within 7 business days, but my shorts kept saying pending. So I reached out to customer service to get an ETA and they came back and apologized saying they oversold the shorts. They gave me a few options of finding something new or issuing a refund. They also offered me a discount code or $25 gift card for the inconvenience. Aubrey from their service team was very kind, easy to work with and timely with our email communication. Even though I didn’t get my shorts I will still be a loyal customer!
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Lauren, thank you so much for being a loyal customer and for sharing your experience! We are truly sorry that we were unable to fulfill your shorts order due to an inventory issue, but we are so glad to hear that Aubrey was able to assist you with a solution. Your feedback regarding her kindness and responsiveness means the world to our team. We appreciate your patience and your continued support of nuuds!
Cup stitching a bit prominent but shirt fits amazing
I ordered the sporty rib bra tee and think the fit is perfection. The built in bra stitching leaves some to be desired. It looks like I have a poorly fitting bra underneath , a defined line all the way around my chest. Not sure if it’s just how it fits on me or just the shirt itself. 100% would love the non bra version because the actual shirt fits so perfectly.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Alison, thank you so much for sharing your feedback with us! We are thrilled to hear that you love the fit and feel of our sporty rib bra tee, but we are sorry to hear that the stitching of the built-in bra hasn't met your expectations. We truly value your honest input regarding the design, and we will be sure to pass this feedback along to our product team as we look into future styles. We are so happy you love the fabric and fit, and we hope to have a version that works perfectly for you soon!
Excellent customer service
Camille as well as the entire nuuds’ team have been excellent, attentive, responsive, kind and have a great how can I help attitude. This speaks volumes about their character and company culture. I have been loving all my nuuds products & experience.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Michelle, thank you so much for your glowing review! We are incredibly happy to hear that you’ve had such a positive experience with our team and that you're loving your nuuds products. It is our goal to provide helpful, attentive service, and we are so glad that Camille and the rest of our team have made such a great impression on you. We truly appreciate your support and your kind words about our company culture—it means the world to us!
This company has defrauded its partners.
This company has defrauded its partners.
If you are a marketer, please stay away from this company.
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi! We take all feedback seriously and would like to investigate this matter further. Please contact us directly at help@nuuds.com to provide additional details, allowing us to review your concerns and address the situation appropriately.
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