Numerade Arvostelua 

UPDATE: Numerade issued a partial refund (which, I am thankful for). However, it does not change my earlier warning to anyone who would like to try their service.
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Be very careful with this site as it could be quite deceptive. I didn't realize that my cancelation didn't go through because when I tried to do it, it kept telling me that the card information I had entered was incorrect. I inadvertently gave up and lo and behold an annual charge appeared on my account for a service I actually did not even use. I requested a refund but was sent a link to basically say I would not be eligible for one because they a NO REFUND POLICY. I had to cancel my card and report it to my bank and is now a disputed charge. I was finally able to cancel the subscription but only after I was already charged. They do not send you any reminders that your free trial will expire so, keep track. And even when you do, make sure you receive a confirmation email. I would not ever use them again.

After discovering unauthorized monthly charges on my debit card for just over a year, totalling around $360 (around $26.99/month CAD). I contacted Numerade to dispute the matter and I must admit I'm deeply disappointed with Numerade's handling of this matter.

To clarify, I had never even heard of Numerade prior to this discovery, let alone authorized any transactions. It's baffling how my card information and email were obtained without my consent, which raises serious concerns about the security of the platform.

Upon checking my emails, I have only ever received the monthly brochure-like emails and NEVER anything about a subscription.

Upon reaching out to Numerade to rectify this situation and request a refund, I received a response citing a failure to cancel my supposed free trial on time. This response not only disregards my genuine experience but also appears to be a standardized response, as evidenced by the numerous similar complaints I found in reviews.

After the initial generic message, I reached out again via email and have not received a response back.

It's perplexing to me that many of these reviews echo identical sentiments, yet Numerade fails to take responsibility for their own actions, instead shifting blame onto others and creating a false narrative of wrongdoing by everyone else

This experience is entirely unprecedented for me, and the fact that Numerade maintains a no refund policy and fails to take responsibility for unauthorized subscriptions and payments speaks volumes about the company's integrity.

Scammed me out of 60 bucks. Wouldn't recommend.

Update: Not surprisingly, Numerade never did anything about the situation. However, I disputed and reported the transactions as fraud to my bank, and was eventually issued a refund. Apart from the inconvenience of having to a issue a new card, totally recommend anyone dealing with unauthorised payments and lack of support from Numerade's side to raise the issue with their bank.

EDIT: As evident again in Numerade's response to my review, they ignore the part that I never subscribed or authorised a payment to their service. I didn't cancel the free trial as I never actually signed up myself.

Original Review:
I noticed that something didn't add up in my bank account and after looking into the issue further, I discovered a monthly charge on my debit card for 4 months by Numerade that was not authorized. Honestly, I had never even heard of Numerade and I have no clue how they got my email address and card info, which is very suspicious. I reached out to them to explain the situation and request a refund - obviously, they responded with the classic template saying I didn't cancel my free trial on time, clearly disregarding my actual experience. By checking the reviews, I realised more people have dealt with the same thing. Never before have I had such a problem. The fact that Numerade has a no refund policy and doesn't take responsibility when unauthorised subscriptions and payments are made tells a lot. Awful.

it's not a scam but i tried looking for an answer that was said to be wrong even though in this app it said it was the answer, they gave me a cancellation so its not as bad as people make it seem

I noticed a charge on my debit card in the amount of $29.99 by Numerade that was not authorized. As a matter of fact I've never even heard of Numerade so I'm not even sure how my personal information-( email address, DEBIT CARD INFORMATION) was even obtained. I need a full refund asap

You robbed me my hard earned money

Unexpected full year charge after the trial ended but all sorted with a refund, Kaitlin was very helpful.

Total scam. Before you but the subscription, they show you screenshots of questions answered by educators on the videos, but when you buy the subscription, all the videos turn out to be AI generated and they don’t answer any of your questions correctly.

SCAMMERS!!!! FRAUD!!!!

If I could give them not stars I would, I subscribed for monthly service and found that the application was not worthy and very useless. I have tried to cancel few days after they charged me. They said they would not refund my money and the worst thing is I had to pay for cancellation, no sense, the same amount you pay for the monthly service.

I will report this company, because even when you pay to end the subscription, they will still charge your card every month, don’t know how to remove my card information from their system, this is the second time I am paying for cancellation 😞😞😞

Please do not waste your money!!

Horrible fraudulent people. I hate this company, they charged me for an annual premium membership because apparently I had signed up for the free trial even though my card information didn’t go through. Because of this, I didn’t think my trial had even begun and closed out of the tab to explore other options. Never got a refund, they are a terrible horrible disgusting company and I hate them. afraid to even visit the website again because I don’t want to be accidentally charged for something that is nonrefundable. Unsubscribed/blocked their emails and made them delete my account/info permanently.

This would get no stars if I could, as everyone else i have been charged for something that I did not ask for. I emailed and got an automated response I have gone to my bank and told them to trear it as fraud. I would not trust the positive reviews as honest.

I entered “free” 7day trial and and money from account were taken. BE AWARE OF THIS!!! Numerade I want my refund. Can you do something with it?

Really good customer service. Very promptly resolved problem!

Be very careful giving this site your card info. I tried out the free trial in October, and found that there were way too many errors and incorrect answers for a service that I would be paying for, so I was not interested in renewing.

Customer service agreed to refund me for the year that I had accidently paid for, but said they were still going to charge me for a month since I was one day late cancelling my trial. I received confirmation of my cancellation and that I would not be charged further.

I noticed a few days ago, however, that they have been charging me monthly ever since, and then had the nerve to argue and tell me that I agreed to some sort of deal which is 100% a lie. This is fraudulent behavior.

Somehow this scam have billed me for something I have never signed up for. DO NOT click on any links for this site, it is a scam and they will take money for literally nothing.

Listen to the people they say it's a scam completely is and complicated website definitely not worth subscribing to the membership!

If you're considering signing up for Numerade, think again. This platform is nothing short of a shady operation, designed to take your money and run.

I thought I was being savvy by canceling my membership before the trial period ended, but Numerade had other plans. Despite my clear cancellation, they still charged me, then had the audacity to deny it altogether. It's clear they have no qualms about manipulating their customers and putting the blame on us.

And I'm not alone in this nightmare. Many others have had similar experiences, with Numerade playing fast and loose with their hard-earned cash. It's a scammy place, plain and simple.

Save yourself the trouble and avoid Numerade like the plague. Don't waste your money or, worse, risk your personal data on this deceitful platform. There are plenty of other, more reputable options out there for your educational needs. Trust me, Numerade isn't worth the headache.

There is a reason as to why most of the reviews are 1 star. You sign up for the free trial, make an account, they don't send you any confirmation email.

The first email I EVER get from them is literally the day I posted this review, and now they're refusing to give me a refund.

Also, sites like Chegg make it easy to cancel your subscription.
The fact that you have to click through 5 separate steps, and also have email correspondence to ensure your subscription is canceled should be a massive red flag.

I'm going to the bank, these sort of practices should not be tolerated, save your money and don't waste your time with this.

EDIT: They say I've put in a prior subscription, but I have literally no memory nor records regarding having done a free trial previously.I've checked my history on my devices I use for schoolwork and the earliest I've ever been on their site is literally a week ago. Saying that I've somehow done a free trial before (which if that were the case how could I have done another free trial???) but canceled it. I haven't used your service in 2023.

The lack of confirmation emails in this site would make all of this a non-issue, but since they don't do that, that's how you get these sorts of situations.

They try to say that the email could have gotten into my spam but I literally never got an email, even after checking my spam folder.

UPDATE: I tested with a new email, and apparently they do send some welcome email but it gets sent to spam.
Apparently, my email was used to make an account last year, but I have no record of this (I check the history of my devices but the furthest back my history goes w/ Numerade is literally last week), but it still doesn't explain how the account with this email had two different free trials.

Super helpful customer service. Kaitlin helped me. The response was quick and the help amazing. :)