My experience with Numerade has been extremely frustrating. The biggest issue is how difficult it is to cancel a subscription. I have tried to access the website and the billing/cancellation se... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Deliberately has no cancellation button on their website. To cancel your subscription, you must type in "cancel" after the last / in the url when you are on the billing screen. This URL is listed... Näytä lisää
Got my issue figured out really quickly! Forgot to cancel the yearly subscription on accident, had to hit up the support - got a reply within an hour, telling me the refund is going to be sent out wit... Näytä lisää
I got a free trial because I wanted to test this service but then I was 2 days late to cancel the subscription and was charged the annual 80 dollar fee. :( Luckily I contacted support right away and... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Numerade is the virtual learning platform that adds more meaning back to STEM education. An online source of support that provides the tools to encourage understanding above all: understanding what you learn, why it matters, and why it matters to you.
Yhteystiedot
Yhdysvallat
- support@numerade.com
- numerade.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
This is a scam site
This is a scam site. They have a terrible product and charged me $120 for a subscription i did not sign up for. Earlier in the thread I see they were charging $30 to people under the same fraudulent scheme. I will report them them to CBI, CFPB, Florida Law Enforcement, and FBI. Do not use this site and if you have been stolen from report them to law enforcement so they can file felonies against the people would are responsible for this evil.

Vastaus yritykseltä Numerade
Accuracy is somewhat consistent.
Well... the answers are correct 90% of the time. It all depends on the educator and their approaches.
They are horrible stay away from them
They are horrible stay away from them. I signed up for their free trial to see what they provide. Their homework solutions are really bad, 90% of the ones I checked were either wrong or not there. I then just didn’t sign in anymore, and then I see they charge me 30$ for their service which I didn’t use. They have this policy that if you are charged they don’t return your money back although you might have not used it at all. Please be careful and I were you I would stay far away from this company.

Vastaus yritykseltä Numerade
Scam!
I never registered with this company for a free trial or anything but started charging on my creditcard every month.

Vastaus yritykseltä Numerade
Incredible service!
Incredible service!
The AI is a little finnicky, but you're paying for real educators, not the AI. I need a lot of help with statistics, and the educators always answer within an hour! I could not recommend this enough
Numerade has been very helpful for…
Numerade has been very helpful for studying calculus and physics!
This company is a SCAM
This company is a scam. I’ve never heard of them until I saw a charge on my statement. I reached out to them letting them know I NEVER signed up for anything with them and their response was I signed up for a free trial and needed to cancel. What can I cancel that I never subscribed to? If this isn’t resolved I will be contacting my bank as well as BBB and the Consumer Financial Protection Bureau.
Quick
Quick, step by step answers and similar questions to do to understand the content more.
SCAM
Numerade charged me 29.99 for a future subscription that I did not sign up for. Emily the Student Success Manager told me essentially that's too bad, we won't do it again. Total sham of a company. Reported them to the BBB.
numerade really helped me throughout my…
numerade really helped me throughout my class and i'm really happy about this, it really worth it.
really nice video solutions are so…
really nice video solutions are so clearly explained
Great help thank you
Very helpful and organized app
Very helpful and organized app, specially for learning math in software engineering
Numerade? Brilliant in all aspects!
My personal experience is simply fantastic! i am true fascinated by Numerade's Incredible and so detailed explanations in all aspects of Science. There is not a single University book i haven't found on Numerade, that provides quality support in all of them! You can find detailed explanations for the same topic by so many different tutors (+ AI) and those different approaches expand skills and perception... and not only that, there is a constant Support by Numerade's Team! i am so glad i have found out about Numerade, that i consider as my best friend in my study, as a source of knowledge and inspiration... Numerade, thank you so much!!
Fraudsters
Cancelled my free trial the very same day as I signed up after realizing the answer I wanted to view was wrong.
I have been charged for the annual subscription regardless the second enough money was in my account.
I have contacted them for a refund but to no success. Busy escalating to case for fraud. Shocked and disgusted. Their trick is to deny you ever canceling and say they have “proof” that it was not cancelled - even though there are hundreds of people clearly experiencing the same problem of receiving confirmation of a cancellation and then being charged.
Will not let this be until I am refunded. Really can’t believe they’ve gotten away with this for so long.
I am being charged monthly on my credit…
I am being charged monthly on my credit card for something I never signed up for, it's fraud. I go to the site to cancel yet it says I'm not subscribed yet they're billing my card monthly. I've tried everything and can't get them to stop charging me or credit my card for something I'm not even subscribed to! It's thievery and I'm angry. No customer service number Conveniently. I'm contacting my credit card company, these charges are fraudulent!
Refused a refund even after cancelling 20 mins after “renewal”
I signed up for the 7-day free trial, however, I had emergencies at work and forgot about it. Lo and behold they never sent a reminder that the free trial was ending ( like a good customer-centric company should do) and charged by account with $29.99 - I live in South Africa and this is WAY TOO EXPENSIVE when converted. I cancelled and requested a refund 20 minutes after they charged my account and “renewed” this subscription and they’re refusing a refund, stating their refund policy doesn’t allow for it. I can appreciate that every company has their policies, however I also know from my experience in customer service, that a company has discretion when it comes to refunds and looking at the other 1-star reviews, they’re not reminding people of free trials ending. How can a refund not be considered if it was requested literally 20 minutes after “renewal”. When did I use this service after this? This is ridiculous and I’m appalled at the poor customer service.
Scam
The 7 day trial ended and they charged my account 180.00 without a confirmation email or any notification.

Vastaus yritykseltä Numerade
Quite possibly the worst service I've ever used
I got this service to help with an engineering problem I was having difficulty solving and I saw that they claimed to have videos on how to solve it. Upon unlocking it I quickly realized that the educators they are using don't know anything. I looked at 4 different solutions to the same problem and all of them were different and they were all so far off it was almost funny. The problem I was trying to solve was a finite elements problem and the "experts" were solving it as a statics problem which in order to do they had to make up fake dimensions. Anyone who knows anything about engineering at all would know not to do that. Somehow their AI managed to do a better job than the people did however it was still very wrong. At a minimum using educators who are obviously incompetent is a bit sketchy, but it doesn't stop there. These wildly incorrect solutions also had massive amounts of thumbs up and no thumbs down. All of them had more than 20 thumbs up which anyone who's ever used Chegg before will know that 20 thumbs up is a lot and the problem will usually have been up for a long time. All of these had been up for under a year and still had a ton of likes. This tells me that they are putting up fake likes since the class that this problem is from is super small. This is obviously scam behavior. I canceled my account long before my trial ended so I will update my review once the trial period ends if they try and bill me for it.

Vastaus yritykseltä Numerade
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