Numerade Arvostelua 

409
•
TrustScore 2.5/5 tähteä

2,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

My experience with Numerade has been extremely frustrating. The biggest issue is how difficult it is to cancel a subscription. I have tried to access the website and the billing/cancellation se... Näytä lisää

Saanut 1/5 tähteä

Deliberately has no cancellation button on their website. To cancel your subscription, you must type in "cancel" after the last / in the url when you are on the billing screen. This URL is listed... Näytä lisää

Saanut 5/5 tähteä

Got my issue figured out really quickly! Forgot to cancel the yearly subscription on accident, had to hit up the support - got a reply within an hour, telling me the refund is going to be sent out wit... Näytä lisää

Saanut 5/5 tähteä

I got a free trial because I wanted to test this service but then I was 2 days late to cancel the subscription and was charged the annual 80 dollar fee. :( Luckily I contacted support right away and... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Tutorointipalvelu

Yrityksen kirjoittama

Numerade is the virtual learning platform that adds more meaning back to STEM education. An online source of support that provides the tools to encourage understanding above all: understanding what you learn, why it matters, and why it matters to you.


Yhteystiedot

2,7

Välttävä

TrustScore 2.5/5 tähteä

409 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 57 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,7

Kaikki arvostelut

(409)

11 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

This is a scam site

This is a scam site. They have a terrible product and charged me $120 for a subscription i did not sign up for. Earlier in the thread I see they were charging $30 to people under the same fraudulent scheme. I will report them them to CBI, CFPB, Florida Law Enforcement, and FBI. Do not use this site and if you have been stolen from report them to law enforcement so they can file felonies against the people would are responsible for this evil.

31. toukokuuta 2024
Oma-aloitteinen arvostelu
Numerade-logo

Vastaus yritykseltä Numerade

Thanks for taking the time to leave us a review. However, we are unable to locate any account with us. Please message us if you require further assistance.

Please note that Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.

Saanut 1/5 tähteä

They are horrible stay away from them

They are horrible stay away from them. I signed up for their free trial to see what they provide. Their homework solutions are really bad, 90% of the ones I checked were either wrong or not there. I then just didn’t sign in anymore, and then I see they charge me 30$ for their service which I didn’t use. They have this policy that if you are charged they don’t return your money back although you might have not used it at all. Please be careful and I were you I would stay far away from this company.

24. toukokuuta 2024
Oma-aloitteinen arvostelu
Numerade-logo

Vastaus yritykseltä Numerade

Hey Enis. Thank you for the feedback regarding our video solutions. I am saddened that the content did not meet your expectations. While it was confirmed that the free trial was not cancelled in this instance, feel free to email me if you require further assistance or wish to share the specific videos referenced.

Saanut 1/5 tähteä

Scam!

I never registered with this company for a free trial or anything but started charging on my creditcard every month.

21. toukokuuta 2024
Oma-aloitteinen arvostelu
Numerade-logo

Vastaus yritykseltä Numerade

Hey Aran!

To manage your subscription, simply log in to your Numerade account. Click the “profile” icon on the top right, and select “Billing.” Click “Cancel” and proceed through the steps to cancel your subscription (or just click on https://www.numerade.com/payments/billing/).

*IMPORTANT

If you are an iOS or Android app user, you will need to cancel directly within both ecosystems. Here are step by step instructions for each platform:

App Store Link: https://support.apple.com/en-us/HT202039

Google Play Link: https://support.google.com/googleplay/answer/7018481

Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.

Saanut 5/5 tähteä

Incredible service!

Incredible service!
The AI is a little finnicky, but you're paying for real educators, not the AI. I need a lot of help with statistics, and the educators always answer within an hour! I could not recommend this enough

20. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

This company is a SCAM

This company is a scam. I’ve never heard of them until I saw a charge on my statement. I reached out to them letting them know I NEVER signed up for anything with them and their response was I signed up for a free trial and needed to cancel. What can I cancel that I never subscribed to? If this isn’t resolved I will be contacting my bank as well as BBB and the Consumer Financial Protection Bureau.

16. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Quick

Quick, step by step answers and similar questions to do to understand the content more.

14. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

SCAM

Numerade charged me 29.99 for a future subscription that I did not sign up for. Emily the Student Success Manager told me essentially that's too bad, we won't do it again. Total sham of a company. Reported them to the BBB.

14. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Numerade? Brilliant in all aspects!

My personal experience is simply fantastic! i am true fascinated by Numerade's Incredible and so detailed explanations in all aspects of Science. There is not a single University book i haven't found on Numerade, that provides quality support in all of them! You can find detailed explanations for the same topic by so many different tutors (+ AI) and those different approaches expand skills and perception... and not only that, there is a constant Support by Numerade's Team! i am so glad i have found out about Numerade, that i consider as my best friend in my study, as a source of knowledge and inspiration... Numerade, thank you so much!!

9. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Fraudsters

Cancelled my free trial the very same day as I signed up after realizing the answer I wanted to view was wrong.

I have been charged for the annual subscription regardless the second enough money was in my account.

I have contacted them for a refund but to no success. Busy escalating to case for fraud. Shocked and disgusted. Their trick is to deny you ever canceling and say they have “proof” that it was not cancelled - even though there are hundreds of people clearly experiencing the same problem of receiving confirmation of a cancellation and then being charged.

Will not let this be until I am refunded. Really can’t believe they’ve gotten away with this for so long.

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I am being charged monthly on my credit…

I am being charged monthly on my credit card for something I never signed up for, it's fraud. I go to the site to cancel yet it says I'm not subscribed yet they're billing my card monthly. I've tried everything and can't get them to stop charging me or credit my card for something I'm not even subscribed to! It's thievery and I'm angry. No customer service number Conveniently. I'm contacting my credit card company, these charges are fraudulent!

30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Refused a refund even after cancelling 20 mins after “renewal”

I signed up for the 7-day free trial, however, I had emergencies at work and forgot about it. Lo and behold they never sent a reminder that the free trial was ending ( like a good customer-centric company should do) and charged by account with $29.99 - I live in South Africa and this is WAY TOO EXPENSIVE when converted. I cancelled and requested a refund 20 minutes after they charged my account and “renewed” this subscription and they’re refusing a refund, stating their refund policy doesn’t allow for it. I can appreciate that every company has their policies, however I also know from my experience in customer service, that a company has discretion when it comes to refunds and looking at the other 1-star reviews, they’re not reminding people of free trials ending. How can a refund not be considered if it was requested literally 20 minutes after “renewal”. When did I use this service after this? This is ridiculous and I’m appalled at the poor customer service.

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Scam

The 7 day trial ended and they charged my account 180.00 without a confirmation email or any notification.

26. huhtikuuta 2024
Oma-aloitteinen arvostelu
Numerade-logo

Vastaus yritykseltä Numerade

Hey Kaytlin! Thanks for leaving us a review.

Numerade subscriptions include a 7 day free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis- and it appears you chose the annual plan at signup.

All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. In this instance, the subscription was not canceled in the required time frame which is why the charge posted.

If you wish to switch plans or need more assistance please email me at emily@numerade.com

Saanut 1/5 tähteä

Quite possibly the worst service I've ever used

I got this service to help with an engineering problem I was having difficulty solving and I saw that they claimed to have videos on how to solve it. Upon unlocking it I quickly realized that the educators they are using don't know anything. I looked at 4 different solutions to the same problem and all of them were different and they were all so far off it was almost funny. The problem I was trying to solve was a finite elements problem and the "experts" were solving it as a statics problem which in order to do they had to make up fake dimensions. Anyone who knows anything about engineering at all would know not to do that. Somehow their AI managed to do a better job than the people did however it was still very wrong. At a minimum using educators who are obviously incompetent is a bit sketchy, but it doesn't stop there. These wildly incorrect solutions also had massive amounts of thumbs up and no thumbs down. All of them had more than 20 thumbs up which anyone who's ever used Chegg before will know that 20 thumbs up is a lot and the problem will usually have been up for a long time. All of these had been up for under a year and still had a ton of likes. This tells me that they are putting up fake likes since the class that this problem is from is super small. This is obviously scam behavior. I canceled my account long before my trial ended so I will update my review once the trial period ends if they try and bill me for it.

20. huhtikuuta 2024
Oma-aloitteinen arvostelu
Numerade-logo

Vastaus yritykseltä Numerade

Hey Ashton. We really appreciate your review regarding our content, but saddened to hear you were disappointed with the video solutions. I would love if you can email me the video in question so that our QA team can take a deeper look. Please email me at emily@numerade.com.

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