Having recently dealt with Norwich Trust and in particular, Ryan Beeson, I was impressed about how easy and efficient this loan was to organise through this company. From the start, all emails were re... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clear... Näytä lisää
All I can say is what a great service From start to finish, from the application to receiving funds took less than 24 hours. The call handler i spoke with was lovely and was able to ensure affordabil... Näytä lisää
I applied for a loan to consolidate my credit card debt into one lower monthly payment, which can be quite a daunting process, but the team at Norwich Trust were so understanding and friendly. Huge sh... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Yhteystiedot
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, Yhdistynyt kuningaskunta
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4,8
Erinomainen
265 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing service and customer oriented.
Amazing service and customer oriented.
Ryan was brilliant and very helpful.
Thank you
11. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Norwich Trust Limited
We’re very happy to hear your positive thoughts on our service. Thank you Ella
Great experience
Norwhich trust especially ryan was so helpful explained everything so clearly to me went thru it all and understood my situation talked to me like a human being and had compassion I am so glad I choose norwhich trust the hole process was easy and simple to do and couldn't believe how quickly I received funds 1 hour after call I was expecting maybe a week or few days it has took so much preasure off me with worry and now instead of paying out on all different cards etc I have only the 1 monthly.
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Norwich Trust Limited
A human approach to lending is something we pride ourselves on, so we appreciate your lovely review. Thank you
Excellent service from Gary bond
Excellent service from Gary bond
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Norwich Trust Limited
Thank you, Steve, we will pass on your review to Garry and the team.
Very straightforward giving me many…
Very straightforward giving me many options. All risks explained.
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Norwich Trust Limited
We are so pleased to hear we met your expectations, Karen, thanks for your review
Great service
What a service this company provide , one happy settled man tonight and a massive weight off my shoulders , thanks again too Monika she was awesome 😊
3. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Norwich Trust Limited
We’re very happy to hear we helped with your burden. We’ll pass on your review to Monika and the team. Thanks Paul
Amazing really helpful and explained…
Amazing really helpful and explained the process and gave time to think nothing rushed
2. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Norwich Trust Limited
It always makes us very proud to hear our customers find our team both helpful and patient. We truly appreciate your comments, thank you Jamil.
Great customer service
Daryl definitely went above and beyond to help me with the application process. Once it was confirmed I received the funds the next day.
23. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Norwich Trust Limited
We’re pleased to hear you found Daryl exceeded your expectations. We will be sure your comments are passed onto him and the team.
The process was so smooth
The process was so smooth, speaking to Lauren was so easy, she was friendly and so professional, really put me at ease about the process.
27. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Norwich Trust Limited
We’re very proud of our personal approach to customer service, so it makes us really happy to read such lovely reviews about our staff. Thank you Clare
Applying was so easy and painless
Applying was so easy and painless
And Monika was so pleasant and understanding taking me through the whole process step by step she was courteous and very professional would definitely recommend.
25. syyskuuta 2024
Oma-aloitteinen arvostelu
Really helpful and made a difficult and…
Really helpful and made a difficult and embarrassing situation comfortable and made the whole process easy..would defo recommend
24. syyskuuta 2024
Oma-aloitteinen arvostelu
Very good and quick service very helpful
Very good and quick service very helpful
18. syyskuuta 2024
Oma-aloitteinen arvostelu
Highly recommended
The advisor that helped me was Lauren Hall. She was really helpful friendly and made the process easy from start to finish. She called at the time she said she would each time and was very professional.
18. syyskuuta 2024
Oma-aloitteinen arvostelu
Ryan was so helpful and professional…
Ryan was so helpful and professional through the process.
This was my lifeline to help me get back on track financially and without them I don’t know what I would have done.
The customer journey from start to finish was excellent.
Thank you so much and thank you Ryan!
17. syyskuuta 2024
Oma-aloitteinen arvostelu
The guys were absolutely awesome!
The guys that processed my loan were absolutely awesome from start to finish 👌...Lauren couldn't complete my affordability check because I didn't have sufficient time on the day...she suggested that we finish some days later as she will be starting her annual leave the next day but I said I would really want to get this out of the way and she agreed to call me from home whilst on annual leave and phone appointment was scheduled for 1pm...and bang!!! @ 1pm the next day my phone rang and the affordability check was conducted and concluded...Stuart King stepped in the next day to finalised the process, within few hours the loan was approved...the best part of these guys, especially Lauren, was the fact that they deal with you as humans not as robots...they try to understand your circumstance and probably step into your shoes...they spoke with empathy and displayed the highest level of professionalism with a touch of humanity!!! Nice one guys, am really pleased!
12. syyskuuta 2024
Oma-aloitteinen arvostelu
India was very very helpful and made…
India was very very helpful and made the process easier. Thankyou
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Great experience, would highly recommend
Help was provided every step of the way, the process was simple and the ways I could complete the loan were flexible. The staff were so helpful, understanding and proactive.
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Simple application process
Simple application process, very polite uk based.
9. syyskuuta 2024
Oma-aloitteinen arvostelu
Thank you India
India your amazing thank you so much
1 in a million, calm, collective and takes her time, she need a pay rise or promotion.
9. syyskuuta 2024
Oma-aloitteinen arvostelu
Their Affordability assessment doesn't…
Their Affordability assessment doesn't add up logically and when talking to the underwriting department trying to explain, they didn't want to help and were very robotic.
6. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Norwich Trust Limited
Dear Anon,
Thank you for your feedback.
It is not possible for us to investigate your individual concerns and to respond to you personally. However, If you would like us to look into this, do not hesitate to contact us directly at underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).
All of our applications are reviewed manually, by one of our underwriting team and we pride ourselves on the personal service provided. Our agents assess a combination of credit search information and open banking data, to understand if the application fits our lending criteria.
Although I understand that the loan repayments appear affordable to you, when it comes to granting a loan, we have to ensure the loan meets our criteria as we do not want to place customers in a position that makes the loan repayment unaffordable now (or in the future).
Unfortunately, it appears we were unable to help in this instance.
Kind regards
Brendan Wilson
Head of Lending
Ryan was super helpful and did a great…
Ryan was super helpful and did a great job of making me feel comfortable in my decision to use their service.
5. syyskuuta 2024
Oma-aloitteinen arvostelu
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