I've used these guys twice after two separate accidents and they are fantastic. Always go above and beyond to accommodate requests, vehicles delivered and collected promptly, staff are all always love... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Be careful. I Paid a premium to have a like for like courtesy car... had to make a non fault claim recently and these cretins refused to provide that like for like unless I signed a credit agreem... Näytä lisää
Yritys on vastannut
We were contacted immediately after we reported an incident to Direct Line. I was informed of the procedure for having a hire car with them while our car was in for bodywork repairs. Everything went... Näytä lisää
Very happy with car and service from this company,drop off and collection on time perfect.Only problem I had was login that required password and I hadn't registered. Easy mistake.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers. Whilst our name has changed, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day. This change brings our expertise fully into Northgate Mobility – creating clearer, more connected propositions and a simpler way for customers and partners to access the full breadth of our offering. Backed by more than 30 years of trusted, award-winning support, the rebrand better reflects the transformation already underway – positioning Northgate Insurance Services as a broader, more connected mobility and claims partner, built around evolving customer needs.
Yhteystiedot
Redmond House, Fern Court, Bracken Hill Business Park, SR8 2RR, Peterlee, County Durham, Yhdistynyt kuningaskunta
- onlineteam@northgateservices.com
- northgateinsuranceservices.com
4,3
Erinomainen
11 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very easy to use
Very easy to use. Great communications. Excellent service and response.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Kevin,
Thank you for describing our service as excellent!
We’re so pleased to hear you were happy with the communication and support you received from our team.
Many thanks,
Auxillis Online Team
Anil Ministry HNT (amistry) was very…
Anil Ministry HNT (amistry) was very friendly and helpful when dropping my hire vehicle this morning
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thanks for leaving us a 5-star review — we really appreciate your feedback!
Thanks,
Auxillis Online Team
Very pleased with the service from…
Very pleased with the service from Auxillis, after my accident they quickly sourced a new vehicle for me to use and it was quickly delivered to my home address. Thanks for great service!
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Lucy,
Thank you for taking the time to share your experience of using our service and for rating us five stars!
We understand how stressful an accident can be, so it’s great to know our team was able to help get you back on the road quickly and safely.
Many thanks,
Auxillis Online Team
Good service
Quick, efficient, hassle free service that was easy to use. Car drop offs and collection was smooth and on time. The whole experience was trouble free; would recommend.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Michael,
Thank you for your fantastic review and 5-star rating!
We're so pleased to hear that you found the service quick, efficient, and hassle free. It’s great to know the drop-off and collection process went smoothly and on time.
We really appreciate your recommendation.
Many thanks,
Auxillis Online Team
Booking the car for a delivery was…
Booking the car for a delivery was simple. Car came quickly within 24 hours of booking it. Pickup was also simple
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for your really positive feedback, Glenn. We really appreciate you taking the time to leave us a review.
Many thanks,
Auxillis Online Team
A IBIZA car was delivered on Saturday…
A IBIZA car was delivered on Saturday which was a very nice car if it was possible to drive it as it kept stopping and then when it did go it started smoking and a really bad smell of burning,i manged to get it home,then in the evening I need to take my sister home hopping the would be ok it sort of went then as we got on the main Clovelly road it stopped luckily a nice young man stop to help he and 2 other men help to get it off the main road we had to the AA to come out when the AA man came he took a look and said that clutch was completely burnt out so they had to take it,for me it was very stressful as I had work on the Sunday in a care home which i was unable to get to with no car,so thank you for nothing Auxillis I think it's disgusting how you hired a car out in that condition!!!
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hello Caroline,
We’re sorry to read that you weren't satisfied with our service and we would like to apologise for any inconvenience caused.
We have sent you an information request so that we can identify your case and look into this matter further.
We would appreciate if you could please response to this with your details - most importantly your reference number, as this will help us locate your case quickly.
Kind Regards,
Auxillis Online Team
Auxillis, just what is needed when you have had an accident!
Auxillis were in touch soon after I reported the accident, they quickly sorted me out with a hire car which was delivered the next day and handled the collection of my car.
The staff are very efficient and courteous all the way along, altogether a very professional service.
Thank you Auxillis!!
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the wonderful feedback Richard - we are pleased you were happy with your experience with us!
Kind Regards,
Auxillis Online Team
Outstanding Service from Start to Finish
I had an excellent experience with Auxillis from start to finish. The customer service was friendly, professional, and very helpful throughout, with regular updates that kept me informed at every stage. The courtesy car delivery was quick and hassle-free, which made a stressful situation much easier to manage. I really appreciated how smoothly everything was handled and would highly recommend their services.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the lovely comments Iby! They really are valued by our teams.
It is great to read you were satisfied with the service and hire car provided!
Kind Regards,
Auxillis Online Team
Excellent care from start to end
Excellent care from start to end. Easy to use website, easy to reach and knowledgeable customer care and great service at garage. Thanks
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
We are pleased in knowing you would rate the service as excellent Julie - thank you for the feedback!
Kind Regards,
Auxillis Online Team
Within a few phone calls everything was…
Within a few phone calls everything was setup, and pending results I knew within hours that my claim had been accepted to proceed, within a few days the cost of the repair had been approved, and the whole experience was over within 10 days. Great service and an easy process all round.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Kenneth,
Thank you for your great feedback.
It’s fantastic to know everything was handled quickly and efficiently, from the initial setup through to the repair approval and completion. We aim to make the process as straightforward as possible, so it’s great to hear the experience met your expectations.
Many thanks,
Auxillis Online Team
Was very happy with the service from…
Was very happy with the service from start to finish curtesy car was delivered quickly the member of staff who delivered showed me all the important things you need to know when using a different vehicle from your own . As soon as my own vehicle was repaired and returned the curtesy was picked up excellent service from start to finish thank you
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the kind words Madeleine - they are always appreciated by our teams!
Kind Regards,
Auxillis Online Team
Vastaus yritykseltä Northgate Insurance Services
Thank you for the review and rating Christine!
Kind Regards,
Auxillis Online Team
Vastaus yritykseltä Northgate Insurance Services
Thank you for leaving us a 5-star review, Andrea!
Thanks,
Auxillis Online Team
Brilliant customer service and overall…
Brilliant customer service and overall brilliant service
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for rating our customer service and service as brilliant. We really appreciate your 5-star review.
Thanks,
Auxillis Team
Excellent service
Right from the start it was handled exemplary, all completed with ease , nothing was too much trouble very impressed.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hello,
Thank you for taking the time to share your feedback.
We’re really pleased to hear everything was handled so smoothly from start to finish, and that you were impressed with the ease of the process and the support provided by the team.
Many thanks,
Auxillis Online Team
Easy to use and always professional
Easy to use and always professional
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Matthew,
Thank you for your feedback.
We’re really pleased to hear you found our service easy to use and our team professional throughout your experience.
Thanks,
Auxillis Online Team
Lovely caring staff
Lovely caring staff. Nothing too much trouble.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hello,
Thank you for taking the time to share your feedback with others!
We’re really pleased to hear that you found our team caring.
Many thanks,
Auxillis Online Team
They were efficient and friendly
They were efficient and friendly. Nothing was too much trouble. They guided me through Process and made it easy to obtain the hirer car while the insurance company sorted out the claim. Also made completing the forms easy. They also kept me informed of the process.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Angela,
Thank you for taking the time to leave such lovely feedback.
We’re really pleased to hear that the team made the process straightforward and kept you informed throughout. It’s great to know they were able to support you with arranging the hire car and make everything, including the paperwork, as easy and stress free as possible.
Many thanks,
Auxillis Online Team
Quickly arranged deliver to house
Quickly arranged deliver to house , pickup was also easy , nice car . It was just so hassle free .
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Deborah,
Thank you for leaving us a 5-star review!
We’re really pleased to hear that the vehicle delivery was arranged quickly, the collection process was easy, and that you found the whole experience hassle free.
Many thanks,
Auxillis Online Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.