Signed up for the subscription at a local fayre. But decided it wasn’t for me. There is no way of cancelling through the web site so I emailed and asked to cancel but no response and a new delivery... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We began having Nonna Tonda deliveries 12 months ago and have only missed the odd weeks while away from home. The food is excellent, easy to prepare and quick. We have not had one single meal so far t... Näytä lisää
Yritys on vastannut
I haven’t found the pasta special, I’m afraid. The crab and leek pasta tasted quite basic and wasn’t anything out of the ordinary. I cook regularly using high-quality ingredients, so that may... Näytä lisää
Yritys on vastannut
I've been enjoying all the various dishes for some weeks now but the one I had today - ziti with ewe's milk ricotta, basil and lemon - was outstanding! I added a few fresh basil leaves which only enh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Hi, we're James and Rebecca. Each week we deliver fresh pasta and delicious sauces to your door ready to cook and eat in under 5 minutes In 2017 we packed up our possessions and our 6 month old son and went on a tour of Italy to learn the authentic way to make fresh pasta. Now we deliver fresh pasta and homemade sauces to you. Made each morning, our pasta is the freshest around. Each dish includes fresh pasta, a delicious homemade sauce and fresh parmesan and can be prepared and ready to eat in under 5 minutes.
Yhteystiedot
Boundary business court , CR4 3TD , London , Yhdistynyt kuningaskunta
- 020 4538 3991
- hello@nonnatonda.co.uk
- nonnatonda.co.uk
4,2
Hyvä
5 t. arvostelua
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Pasta is always brilliant
Pasta is always brilliant, it’s so quick and easy - perfect for my 3 teen boys. I only get it once in a while but when it arrives they are all “YES!” I have to make sure they save me some as they would eat it all.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Good morning,
Thank you so much for your wonderful review! We're delighted to hear that our pasta is such a hit with your three teenage boys. It sounds like you have to be quick to claim your share before they finish it all!
We're thrilled that we can make mealtimes a little easier and more enjoyable for your family. We look forward to getting some more pasta delivered to you again soon!
Vastaus yritykseltä Nonna Tonda
Thank you so much for your review!
We're delighted to hear that you enjoyed the pasta and found it easy to prepare. Our goal is to make it simple to enjoy restaurant-quality pasta at home, even on the busiest days, so it's lovely to hear that's been your experience.
Thank you for your support, and we look forward to sending you many more delicious pasta nights.
Food is always incredible we have one…
Food is always incredible we have one once a month as a treat and I can't fault
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Trevor,
Thank you so much for your lovely review! We're delighted to hear that our food is part of your monthly treat and that you've consistently had such a great experience. It means a lot to us that you can't fault it! We truly appreciate your support and look forward to sending you many more dishes in the future.
Delicious pasta
Delicious pasta, well made and very easy to cook & serve in minutes. We’ve also had the pizza kit and it makes amazing pizza’s. My deliveries are made early in the morning which suits me fine before I go to work! Wonderful options, some unusual recipes. I can highly recommend.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Sue,
Thank you so much for your wonderful review! We're thrilled to hear that you've enjoyed both our pasta dishes and pizza kits. It's great to know that the recipes are easy to prepare and that our early morning deliveries fit so well into your routine.
We love creating a mix of classic favourites and more unusual flavour combinations, so it's especially rewarding to hear that you've enjoyed the variety. Thank you for your recommendation and support, we look forward to sending you many more delicious meals in the future!
Delicious pastas and risottos (though I say it myself!)
The pastas and risottos are delicious (though I say it myself!) and easy to make - perfect for mid-week dinners.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi David,
Thank you so much for your lovely review! We're delighted to hear you enjoyed the pastas and risottos. It's great to know they made for easy and delicious mid-week dinners. We really appreciate your support and we look forward to getting some more of the menu sent to you soon!
subscription
The pasta dishes are okay, but they all end up tasting pretty much the same the only real difference is their appearance.
The worst part is the subscription. You can't cancel it through the website. The only way to cancel is by calling or contacting customer support directly. On the website, you can only skip individual deliveries.
Honestly, that feels misleading, and I even wonder whether it's legal.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for taking the time to share your feedback.
I'm sorry to hear that the experience hasn't met your expectations.
We appreciate your comments on the dishes. Whilst we work hard to offer a variety of regional Italian recipes and flavours, we're sorry that the menu felt too similar from one week to the next for your tastes.
I also understand your frustration regarding the subscription. You're correct that customers can currently skip deliveries through their account, while cancellations are handled by our customer service team. I appreciate that many customers would prefer a fully self-service cancellation option.
We certainly never want customers to feel misled, and feedback like yours is valuable as we continue to improve both the product and the overall customer experience.
Thank you again for your honest comments and for giving Nonna Tonda a try.
Very tasty and fresh meals
Very tasty and fresh meals, nice treat once in a while.
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Betty,
Thank you so much for your kind review! We're really glad you enjoyed the fresh, tasty food. It's lovely to hear that a delivery from us feels like a special treat every now and then. We truly appreciate your support and can't wait to get some more sent to you soon!
Amazing pasta and incredible service
Amazing pasta and incredible service! 10/10
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Claire,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed the pasta and that our team provided incredible service. A 10/10 rating truly means the world to us. We can't wait to get some more pasta sent to you soon!
Fabulous food and service
Fabulous food and service. Never had a bad meal . Top quality thank you 😊
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Lauren,
Thank you so much for your wonderful review. We're delighted to hear that you've consistently enjoyed both our food and service. Knowing that you've never had a bad meal with us means a great deal to the whole team. We truly appreciate your continued support and look forward to getting more deliveries sent to you soon!
Exciting and definitely labour saving
We've been excited to try our NT dishes and had 3 so far. The sauces are a bit thin, not quite enough meaty bits for 2 people but the fresh pasta has been plentiful. Could do with more cheese topping too - we always add a bit more! Good taste though and really quick to put together. Good to have the evening meal sorted in advance. Great delivery service.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you so much for your review and for giving us a try!
We're delighted to hear that you've enjoyed your first few dishes and that having dinner sorted in advance has made life a little easier. That's exactly what we're aiming for - great pasta nights without the usual planning and preparation.
We also really appreciate the constructive feedback. It's helpful to hear your thoughts on the sauce consistency, the amount of meat in some dishes, and the cheese portions. Feedback like this is shared with our kitchen team and helps us continue refining the recipes and portioning.
That said, we're very pleased to hear that you've enjoyed the flavour, the fresh pasta, and the convenience of the service, and it's lovely to hear that the deliveries have been working well too.
Thank you again for your support, and we hope there are many more delicious pasta nights ahead.
A taste of Italy in the UK
A taste of Italy in the UK. I always look forward to the fresh pastas and risottos paired with quality ingredients. The delivery service is convenient and the ice pack included keeps everything cool until I return from work. If you’re debating on subscribing, go for it. You will not be disappointed.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you so much for your wonderful review.
We're delighted to hear that our pasta and risotto have become something you look forward to each week. Bringing a genuine taste of Italy to our customers' homes is exactly what we set out to do, so it's incredibly rewarding to hear that reflected in your experience.
We're also pleased to hear that the delivery and packaging are working well for you, and that everything is arriving fresh and ready to enjoy when you get home.
Thank you again for your support and for recommending us to others. Feedback like this means a huge amount to our small team.
A dubious service you can't cancel
A decent service you can't easily cancel. Pasta is ok, if overpriced for the simple recipes they provide.
Delivery is hit and miss, one came in the evening to my door, which was nice, but the second was just left in the lobby of my building on an over 30 degree day. And the worst part is that there's a concierge where I live, and any reputable delivery service knows about it, even Uber Eats!
Cancelling your "subscription" is a nightmare, they hide how to do it on their website, and then the ask you to call a phone number which just hangs up on you. They then ask you to email them and I'm sure there will be more hassle to do after that. And I specifically asked about this and was literally lied to by their salesperson that it is a one-click unsubscribe.
EDIT: I'm giving them another star because they called me and refunded me for the bad delivery. They were very polite and apologised for the issues.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for taking the time to share your feedback.
I'm sorry to hear that your experience with Nonna Tonda fell short of expectations.
Leaving a chilled food delivery in a communal lobby on a day exceeding 30°C is not the standard we expect from our delivery partners, particularly when a concierge service is available. I completely understand your frustration and why this undermined your confidence in the service.
I'm also sorry that the cancellation process felt difficult and frustrating. While we do currently process cancellations via our customer service team, we appreciate that customers expect this to be quick and straightforward. Equally, our phone line is operational, but on this occasion it appears we were unable to answer your call, which understandably added to your frustration.
We've processed the cancellation of your account and are reviewing the delivery and customer service issues you've raised internally. Feedback like this is invaluable because it highlights where the customer experience is not meeting the standards we set for ourselves.
Thank you again for taking the time to let us know.
The Nonna Tonda Team
I received my first delivery from Nonna…
I received my first delivery from Nonna Tonda this week which was left outside in the sweltering heat with no name or address on the box.
I live in a block of apartments so anyone could have picked it up.
Both boxes of pasta and sauce were warm inside so unfortunately they went in the bin.
I wanted to cancel my subscription which you can’t do yourself via your account you need to call or email.
I rang the number several times which didn’t connect.
I emailed concerning my subscription and warm pasta and got a reply saying they will process the cancellation of my subscription but no mention of a refund on the pasta.
A complete waste of money.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for taking the time to share your feedback, and I'm sorry to hear that your first experience with us was so disappointing.
I completely understand your frustration. Receiving a first delivery that has been left outside in hot weather, without clear identification on the box, is not the introduction to Nonna Tonda that we want any customer to have. In a shared apartment building, it's entirely reasonable to expect that deliveries are left securely and can be easily identified.
If the pasta and sauces were warm on arrival, I also understand why you felt unable to use them.
I'm equally sorry to hear that you struggled to get through to us by phone and that our response regarding your cancellation did not clearly address the issue of the spoiled delivery. We always aim to resolve the immediate problem as well as process any account changes, and it's clear we fell short here.
We would like the opportunity to properly investigate the failed delivery and put things right. If you could please get in touch with your name, postcode and the email address linked to your account, we'll review the order and ensure any refund or resolution owed is processed as quickly as possible.
Thank you again for bringing this to our attention. Whilst mistakes can happen, we recognise that this first impression was not good enough, and we'd welcome the chance to rectify it.
The Nonna Tonda Team
Love them and the food is unreal
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you so much for the kind words!
We're delighted to hear you're enjoying the food. Knowing that our pasta is making its way into your kitchen and being so well received means the world to our small team.
Thank you for your support, and we look forward to sending many more delicious dishes your way.
Great size portions which are delicious
Great size portions which are delicious
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for your lovely review. We're so glad you enjoy the food and portion sizes!
Really fantastic 75% of the time
Really fantastic 75% of the time. We've been doing this for about 8 weeks. I'm not sure why but almost every meat dish (and some others) has extremely watery sauce, I would love it if they worked on that.
Pizzas and risottos have been exceptional every time. Delivery can be a struggle, one week it never arrived and both BH weeks they have randomly delivered a day late with no heads up, even though my delivery day is not Monday. Overall I would recommend and will continue to use, but could have some improvements.
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you so much for taking the time to share this - it’s really helpful feedback, and I’m very glad to hear you’ve had some fantastic meals with us, especially the pizzas and risottos.
I’m sorry, though, that some of the meat dishes haven’t been hitting the same standard. Watery sauces are absolutely not what we want you to receive, and I’ll pass this straight to our kitchen team so they can review those recipes and the way they’re travelling in the box
I’m also sorry about the delivery issues, particularly the missed delivery and the Bank Holiday delays without a clear heads-up. Even when courier schedules are affected, we should be communicating that properly so you know what to expect.
We really appreciate you sticking with us and recommending us despite those frustrations. Feedback like this genuinely helps us improve, and I’ll make sure both the food and delivery points are raised with the right teams.
Great idea, poor execution
To begin, they didn’t post it. Left it out in the heat on the hottest day of the year so far. When opening, the pasta was so stuck together that they didn’t come apart in long noodles, they broke off into small bits, however when cooked for 2 minutes, they were al dente. The sauce was watery and oily from the packet, so didn’t add pasta water immediately as the recipe suggests… (is it the same thing printed on the box for all recipes?) I did add some in when tossing the pasta in to get the starch, but was still too oily and watery even when cooked down so didn’t stick to the pasta at all. There was a disappointing lack of flavour to the sauce. I love the premise of this, I was so excited for it, but it was not what it promised to be.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for taking the time to leave such detailed feedback, and we’re really sorry to hear about your experience.
We completely understand how disappointing this must have been, especially after being excited to try the service in the first place.
Leaving the box out in the heat on such a hot day is clearly not ideal, and we appreciate your concerns around the condition of the pasta when you came to cook it. The texture issues you described certainly aren’t what we would expect from the fresh pasta experience we aim to provide.
We’re also sorry to hear the sauce itself felt watery, oily and lacking flavour. While pasta water is included in many of our recipes to help emulsify and bind sauces properly, we completely appreciate your point that if the sauce already appeared overly loose, the instructions may not have felt appropriate in that situation.
Feedback like this is genuinely very valuable to us, particularly around consistency in both delivery handling and recipe execution, and we’ll be feeding this back internally to both the kitchen and logistics teams.
We rwould love the opportunity to put this right for you, and if you contact us at hello@nonnatonda.co.uk we'd love to send through a fresh box to try and redeem ourselves?
Read the instructions while you cook!
It's important to read and flow the instructions while you're cooking!
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Fantastic pasta and flavours
Fantastic pasta and flavours, and service! We love our pasta evenings with Nonna Tonda!
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Kerry,
Thank you so much for your lovely review! We’re so happy to hear you enjoyed the pasta, flavours, and service. It means the world to us to be part of your pasta evenings, we can’t wait to get some more Nonna Tonda sent to you again soon!
Delicious
So far so good. So quick to make all of the sauces have been delicious and the pasta has been perfect. Very cost efficient. I needed ingredients from a cookbook for a carbonara sauce and it cost 45.00 for all the ingredients.
With Nonna Tonda you are getting 3 meals for 2 for much less. It’s so nice trying different Italian meals each week and not having to get any ingredients. Making the pizza was fun and even included the flour. I can’t recommend enough.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Louise,
Thank you so much for your amazing review! We’re thrilled to hear you’ve been enjoying the sauces, pasta, and variety of dishes each week. Making authentic Italian meals easy, delicious, and good value is exactly what we aim for, so your feedback really means a lot to us!
We especially loved hearing that you enjoyed making the pizza kit! Thank you again for your recommendation and support. We look forward to getting more dishes sent to you soon!
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