Nonna TondaArvostelua 

A real treat every week. We love the recipes and the easiness of eating something home cooked in 3 minutes. Their customer service is excellent. I highly recommend subscribing!

This feedback is based on the website itself rather than the food, as I have not received my order yet. I found the site difficult to navigate and not very intuitive when trying to place future orders. I also had to pay for the meals upfront and was only able to order two weeks at a time, which isn’t ideal.

I’m hoping it’s just me and that it will become clearer with use, but at the moment I would like to be able to order 2 x 4 portions from the meat and seafood section, as well as from the other categories if needed. Currently, the site only allows 1 x 2 and 1 x 4 portions, which doesn’t work well for us as a family of four.

After reading some of the reviews, I’m optimistic that the quality of the food will make up for this. However, I do feel the website needs to be clearer and more flexible, including allowing customers to cancel if they wish. I also hope the food is packaged appropriately for the current weather conditions.

Fingers crossed x

We began having Nonna Tonda deliveries 12 months ago and have only missed the odd weeks while away from home. The food is excellent, easy to prepare and quick. We have not had one single meal so far that has not been tasty. The delivery via Cole & Palmer is also first class. The food is packaged very well and the box and ice pack are collected on the next delivery for recycling.

Just excellent. Restaurant quality dishes. Portions are just right and perfect with salad and flatbread.

This Pasta is absolutely delicious, the service is exceptional. We have been getting Nonna Tonda for over 2 years, we recommend 100%

I cancelled my order a few months ago because deliveries were repeatedly being left on my doorstep in the morning without the driver ringing the bell. I would only discover them hours later, sitting outside.

Another ongoing issue was the lack of reminder emails to choose my dishes, which meant I would end up receiving random meals I would not normally order. After cancelling, I was persuaded to continue with a discount and was promised that I would receive two emails: one reminding me to choose my dish and another notifying me before payment was taken.

I received neither.

To make matters worse, the delivery was again left outside my door at around 9am this morning with no knock or attempt to alert me. I only found it just after 2pm, on a day when it is 27°C. Leaving fresh food outside for hours in this heat is completely unacceptable!

When I called to complain, the response was extremely poor. I was told they would 'make a note' about the delivery issue again, cancel my subscription, and that if the pasta was warm, then I should throw it away. That was the extent of the customer service - no offer of a refund. What a waste of time and money!

This company is disorganised, unreliable and clearly does not take food delivery, food hygiene, health and safety, or customer complaints seriously. It has been a complete waste of time and money, and I would not recommend them.

Fantastic food! We’ve been getting Nonna Tonda for a little while and we’re so pleased we found them. Although we don’t get it every week (too much pasta for us!) we absolutely love it as a treat on a Friday evening. The delivery person is always very nice too.

Delicious pasta, generous portions and fantastic service. Would highly recommend!

If I could give zero stars I would, ordered 2 dishes last week of June and never arrived at our house, we made a point of staying in all day and thankfully have a doorbell camera to prove our truth, only to then discover the company have decided in their infinite wisdom to charge us for another delivery which we DID NOT sign up to and they’ve just helped themselves to the money and said they’re delivering again today, for which nobody is in to check this out! No second order was ever placed by us and it begs the question how the company would assume what they can ship to us without checking likes/dislikes and even more importantly allergies too!!
So if this is indeed delivered, it will have sat on a doorstep all day in this warm sunny heat which in turn will degrade the sauces to a lovely “off” state
Would I recommend? ABSOLUTELY NOT!
EMAIL SENT TO THE COMPANY AND NO REPLY! (Not really surprised at that mind )

AVOID AVOID AVOID DODGY

I genuinely don’t understand where all the glowing reviews for Nonna Tonda come from.

I ordered my first box for a camping trip, thinking it would be a quick, convenient, good-quality meal in the camper van. Unfortunately, it was one of the most disappointing food deliveries I’ve ever had.

I tried the Carbonara and the ‘Nduja & Scamorza Ravioli with Sage Butter. Both were incredibly bland, lacked any real flavour and had an unpleasant texture. The carbonara was so bad I threw it straight in the bin. The ravioli wasn’t much better – despite sounding delicious, it was completely tasteless and nothing like I expected.

The marketing and photos suggest fresh, restaurant-quality pasta, but what I received was nowhere near that standard. For me, the quality was extremely poor and the meals were, quite frankly, inedible.

I had intended to cancel my subscription but couldn’t log into my account. Thankfully, when the next order was due, the payment didn’t go through and the subscription was cancelled. Looking back, I’m actually relieved because I certainly wouldn’t have wanted to pay for another box.

Sadly, this was a complete waste of money. I really wanted to love it, but based on my experience, I wouldn’t order from Nonna Tonda again.

I haven’t been a customer for several years . A few months ago I received a phone call from their sales team asking me to re subscribe. I declined but the caller was very pushy . When I said no he told me he needed 2 more sales to make his commission! I explained again that I wouldn’t be re subscribing.
Yesterday I received a Nonna Tonda box (left outside in the heat as we were out all day) and a charge to my account. I’m fuming.
I was a loyal customer for quite a while, recommended them to others. I won’t be anymore!

Great tasty dishes. Reliable delivery. Good variety of veggie options. Highly recommended. Been with them for ages and will keep going.

Used to be good, recently gone downhill in terms of quality and consistency of portion sizes. I kept missing out on crucial parts of the recipes, being told these were picking errors, but only when I complained was I told this and given a refund. Also missing recipe cards and sometimes tiny portions of food. Last straw was receiving gone off cheese for my pizza, and dough that wouldn’t rise. It was clear the temperature hadn’t been kept correctly, I know I got the box that morning and put it straight in the bin. I just can’t be bothered wasting money and time on this anymore. Besides I always add to the recipes anyway so what’s the point. Shame.

Nonna tonda never disappoints - Always delicious meals!

I have been a customer of Nonna Tonda since 2019, during which time I recommended their service to friends, some of whom became regular customers. My loyalty spanned over seven years, and I have expected a level of professionalism and consistency.
That expectation was shattered when I attempted to update my payment method. I followed the instructions on their website, added a new card, yet my old card was charged again. I tried to rectify this by re-initiating the process—both cards appeared on my account, but there was no option to remove or designate a preferred payment method.
I contacted customer service via email, titled "Update payment method." Within minutes, I received a reply with the subject "Failed payment update," stating that my account had been disabled due to the failed payment and demanding that I pay for my most recent delivery. However, my bank statement clearly shows that they charged me at 5:30 a.m. on the delivery day, three days prior to their email.
I requested an explanation but received no response. I followed up, requesting account closure and expressing my frustration. Their reply was dismissive—stating that since they received my payment, they are willing to close my account, with no apology, no acknowledgment of the issue, and no attempt to address the situation properly. I again supplied bank statement evidence confirming timely payments, yet I remain unconvinced of their commitment to customer care.
This situation is deeply frustrating. Seven years of loyalty, multiple recommendations, and not once did they pause to investigate or resolve my issue properly. Instead, they falsely claimed a missing payment—an error or potential fraud on their part—and offered no proper explanation or apology. Their attitude reflects a complete lack of regard for their loyal customers, focusing solely on acquiring new ones through discounts, while neglecting those who have supported them long-term.
This raises the question: if their product is worth only 50% of its price in their eyes, given their apparent prioritization of new customer offers over retention, then their business model is fundamentally flawed. I suspect their strategy is to leverage short-term gains, possibly in anticipation of acquisition or failure, rather than genuine customer care.
I am done. I wanted to share this experience in case others encounter similar issues and mistakenly believe it’s an isolated incident. It’s not. It’s a deliberate business strategy.

Very rarely do I bother, but really and truly worthy! Sauces I certainly would love to replicate, and pasta ditto.

Ultimately I’m quite unhappy with my experience with Nonna Tonda, mainly because of the subscription aspect, which allows you to skip deliveries, manually, up to month in advance, but you’re not sent any “You’ve got an upcoming pasta box” or “Choose your recipes for upcoming delivery” notification, by email or text. Which means it’s incredibly easy to forget and then you’re just charged on the day (I have been twice) with recipes you haven’t chosen and otherwise would have skipped. It’s either poorly planned, or somewhat shady as its business model involves customers forgetting the pasta is due on a certain day and being charged anyway.
The first pasta box had delicious flavours, then the next I received was very mid and quite disappointing. I really wish I could be refunded or cancel the order but the company gives no option!!
Couldn’t recommend after my experience and will have to cancel the account which is a shame.

The food is good quality and tends to be worth the price, although the vegetarian recipe options aren't as varied or interesting as I hoped they'd be.

However their cancellation policies are surprisingly predatory: your online account makes it look like you can cancel at the click of a button, and when you try to do so you're taken through multiple steps where it asks you to confirm that yes, you definitely want to cancel. And then right at the last moment you're told, sorry, the only way to cancel is to call or email them.

I was trying to cancel before the 22:00 cut off (after which you cannot cancel the next delivery), and I called the number supplied, but conveniently they aren't open after 17:00, and they offer no automated phone cancellation option. So this effectively means the cut off isn't 22:00 - it's 17:00, since this is the last time of day anyone will be available. As a result I was unable to cancel and they've sent out food I do not want.

This cancellation policy is sneaky and while technically legal, is absolutely anti-consumer and guarantees I won't be return despite the quality of the food. Every company I can think of, including independents, offer cancellation online. It's extraordinary that Nonna Tonda have chosen not to offer this in the hope that they're able to reduce the number of cancellations.

If you're having to reduce churn by making it difficult for people to cancel that doesn't suggest you have a lot of confidence in your product.

Love this pasta

Because you say its two meals and this not thrue it's barly one meal for an adult