I haven’t found the pasta special, I’m afraid. The crab and leek pasta tasted quite basic and wasn’t anything out of the ordinary. I cook regularly using high-quality ingredients, so that may... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We began having Nonna Tonda deliveries 12 months ago and have only missed the odd weeks while away from home. The food is excellent, easy to prepare and quick. We have not had one single meal so far t... Näytä lisää
Yritys on vastannut
The pasta is ok, but quite one dimensional. For the cost we did expect a bit more, but the most frustrating thing is once you start, if you don’t religiously check in and update, it just selects an op... Näytä lisää
Yritys on vastannut
Nona Tonda meals are absolutely wonderful. The food is delicious and couldn't be easier to prepare. Even my daughter makes them with no complaints! The quality is great and portion sizes are just... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Hi, we're James and Rebecca. Each week we deliver fresh pasta and delicious sauces to your door ready to cook and eat in under 5 minutes In 2017 we packed up our possessions and our 6 month old son and went on a tour of Italy to learn the authentic way to make fresh pasta. Now we deliver fresh pasta and homemade sauces to you. Made each morning, our pasta is the freshest around. Each dish includes fresh pasta, a delicious homemade sauce and fresh parmesan and can be prepared and ready to eat in under 5 minutes.
Yhteystiedot
Boundary business court , CR4 3TD , London , Yhdistynyt kuningaskunta
- 020 4538 3991
- hello@nonnatonda.co.uk
- nonnatonda.co.uk
4,2
Hyvä
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Used to be good
Used to be good, recently gone downhill in terms of quality and consistency of portion sizes. I kept missing out on crucial parts of the recipes, being told these were picking errors, but only when I complained was I told this and given a refund. Also missing recipe cards and sometimes tiny portions of food. Last straw was receiving gone off cheese for my pizza, and dough that wouldn’t rise. It was clear the temperature hadn’t been kept correctly, I know I got the box that morning and put it straight in the bin. I just can’t be bothered wasting money and time on this anymore. Besides I always add to the recipes anyway so what’s the point. Shame.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Good afternoon,
We're really sorry to hear about your recent experiences and appreciate you taking the time to share your feedback.
We aim to provide a high standard and we're sorry to hear about the issues you've encountered with missing ingredients, inconsistent portion sizes, and the quality of your recent delivery.
We'd like the opportunity to look into this further and understand exactly what happened. Please could you get in touch with us via hello@nonnatonda.co.uk, including any additional information, so we can investigate this with our team?
We appreciate your feedback and hope to have the chance to address your concerns.
Nonna tonda never disappoints
Nonna tonda never disappoints - Always delicious meals!
23. kesäkuuta 2026
Vastaus yritykseltä Nonna Tonda
Good afternoon,
Thank you so much for your wonderful review! We're delighted to hear that Nonna Tonda never disappoints and that you've consistently enjoyed our meals. Your kind words mean a lot to our team, and we can't wait to get some more pasta delivered to you again soon!
They don't care
I have been a customer of Nonna Tonda since 2019, during which time I recommended their service to friends, some of whom became regular customers. My loyalty spanned over seven years, and I have expected a level of professionalism and consistency.
That expectation was shattered when I attempted to update my payment method. I followed the instructions on their website, added a new card, yet my old card was charged again. I tried to rectify this by re-initiating the process—both cards appeared on my account, but there was no option to remove or designate a preferred payment method.
I contacted customer service via email, titled "Update payment method." Within minutes, I received a reply with the subject "Failed payment update," stating that my account had been disabled due to the failed payment and demanding that I pay for my most recent delivery. However, my bank statement clearly shows that they charged me at 5:30 a.m. on the delivery day, three days prior to their email.
I requested an explanation but received no response. I followed up, requesting account closure and expressing my frustration. Their reply was dismissive—stating that since they received my payment, they are willing to close my account, with no apology, no acknowledgment of the issue, and no attempt to address the situation properly. I again supplied bank statement evidence confirming timely payments, yet I remain unconvinced of their commitment to customer care.
This situation is deeply frustrating. Seven years of loyalty, multiple recommendations, and not once did they pause to investigate or resolve my issue properly. Instead, they falsely claimed a missing payment—an error or potential fraud on their part—and offered no proper explanation or apology. Their attitude reflects a complete lack of regard for their loyal customers, focusing solely on acquiring new ones through discounts, while neglecting those who have supported them long-term.
This raises the question: if their product is worth only 50% of its price in their eyes, given their apparent prioritization of new customer offers over retention, then their business model is fundamentally flawed. I suspect their strategy is to leverage short-term gains, possibly in anticipation of acquisition or failure, rather than genuine customer care.
I am done. I wanted to share this experience in case others encounter similar issues and mistakenly believe it’s an isolated incident. It’s not. It’s a deliberate business strategy.
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for taking the time to share your feedback.
Firstly, I'd like to sincerely apologise for the frustration and disappointment this situation has caused, particularly given how long you've been a customer. Having supported Nonna Tonda since 2019 and recommended us to friends, it's clear you've been a valued part of our journey, which makes it all the more disappointing that we've let you down.
I want to reassure you that there was never any intention to accuse you of non-payment, nor is there any incentive for us to treat long-standing customers differently from new customers. In fact, loyal customers such as yourself are incredibly important to us, and it's disappointing that our handling of this issue has given you the opposite impression.
If you are happy to send me your email address and some more details again over to hello@nonnatonda.co.uk - I would like to investigate the handling of this specific issue so we can make sure that this never happens again. As head of Customer Services, I would love the chance to call you myself to find out more about your experience and what went on.
While I understand your decision to close your account, I would genuinely welcome the opportunity to put this right if you'd be willing to give us another chance. If there is anything we can do to restore your confidence in the service, please let me know.
Thank you again for your many years of support and for bringing this to our attention.
Very rarely do I bother
Very rarely do I bother, but really and truly worthy! Sauces I certainly would love to replicate, and pasta ditto.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Barry,
Thank you so much for taking the time to leave such a lovely review. It means a great deal, especially knowing you don't often write them! We're delighted you enjoyed the sauces and pasta so much. Comments like yours make all the hard work worthwhile, and we look forward to sending some more pasta to you again soon.
Company doesn’t feel trustworthy
Ultimately I’m quite unhappy with my experience with Nonna Tonda, mainly because of the subscription aspect, which allows you to skip deliveries, manually, up to month in advance, but you’re not sent any “You’ve got an upcoming pasta box” or “Choose your recipes for upcoming delivery” notification, by email or text. Which means it’s incredibly easy to forget and then you’re just charged on the day (I have been twice) with recipes you haven’t chosen and otherwise would have skipped. It’s either poorly planned, or somewhat shady as its business model involves customers forgetting the pasta is due on a certain day and being charged anyway.
The first pasta box had delicious flavours, then the next I received was very mid and quite disappointing. I really wish I could be refunded or cancel the order but the company gives no option!!
Couldn’t recommend after my experience and will have to cancel the account which is a shame.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for taking the time to leave such detailed feedback. We're genuinely sorry to hear that your experience with Nonna Tonda hasn't met expectations.
We completely understand your frustration around the subscription and notifications.
We're also sorry to hear that your experience with the food itself was inconsistent. While we're delighted that you enjoyed your first box, it's disappointing that subsequent dishes didn't live up to the same standard.
Nonna Tonda is designed to be a flexible subscription service, allowing customers to skip weeks, pause deliveries and choose recipes in advance. However, it's clear that your experience of managing the subscription did not feel flexible, and for that we apologise.
We certainly never want customers to feel caught off guard by a delivery, and we'll take your comments on board as we continue to improve both the account experience and our communications.
It's particularly disappointing to hear that you're considering leaving the service, especially as you enjoyed your first box. We'd welcome the opportunity to make things right, so if you're open to it, please do get in touch with our customer care team and we'll do our best to help.
Thank you again for your honest feedback.
Predatory cancellation practices
The food is good quality and tends to be worth the price, although the vegetarian recipe options aren't as varied or interesting as I hoped they'd be.
However their cancellation policies are surprisingly predatory: your online account makes it look like you can cancel at the click of a button, and when you try to do so you're taken through multiple steps where it asks you to confirm that yes, you definitely want to cancel. And then right at the last moment you're told, sorry, the only way to cancel is to call or email them.
I was trying to cancel before the 22:00 cut off (after which you cannot cancel the next delivery), and I called the number supplied, but conveniently they aren't open after 17:00, and they offer no automated phone cancellation option. So this effectively means the cut off isn't 22:00 - it's 17:00, since this is the last time of day anyone will be available. As a result I was unable to cancel and they've sent out food I do not want.
This cancellation policy is sneaky and while technically legal, is absolutely anti-consumer and guarantees I won't be return despite the quality of the food. Every company I can think of, including independents, offer cancellation online. It's extraordinary that Nonna Tonda have chosen not to offer this in the hope that they're able to reduce the number of cancellations.
If you're having to reduce churn by making it difficult for people to cancel that doesn't suggest you have a lot of confidence in your product.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for taking the time to leave such detailed feedback.
Firstly, we're pleased to hear that you've enjoyed the quality of the food and found it good value overall. We also appreciate your comments on the vegetarian range - we're continually developing new recipes, and feedback like yours helps shape future menus.
We're very sorry to hear about your experience with cancellation. We understand why this felt frustrating, particularly when you were trying to make changes before the 22:00 cut-off and were unable to reach us outside office hours.
To clarify, customers are able to skip deliveries and manage their upcoming orders online, but we recognise that the cancellation journey has not met your expectations. We certainly never want customers to feel that managing their subscription is difficult or unclear.
Your feedback regarding the timing of our support hours relative to the order cut-off is fair, and we'll ensure it is shared with the relevant team. Customer feedback plays an important role in how we improve our service and account experience.
We're especially sorry to hear that this experience has overshadowed your enjoyment of the food. While we're disappointed that we've lost your trust, we do appreciate you taking the time to explain your concerns in such detail.
Thank you again for giving Nonna Tonda a try and for sharing your honest feedback with us.
Vastaus yritykseltä Nonna Tonda
Hi Julian,
Thank you for your kind words! We're so happy to hear that you love the pasta. We appreciate your support and look forward to getting some more pasta delivered again soon.
Because you say its two meals and this…
Because you say its two meals and this not thrue it's barly one meal for an adult
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for your feedback. We're sorry to hear that you found the portion size smaller than expected.
Our meals are portioned and weighed to provide two standard adult servings, but we completely appreciate that appetites vary and what feels sufficient for one household may not for another.
We regularly review customer feedback on portion sizes and always welcome comments like yours as they help inform future improvements.
We're sorry that the meal didn't meet your expectations on this occasion, but we do appreciate you taking the time to share your experience with us.
Sharp plastic in meal
It was 4* but I’ve just encountered a large piece of sharp black plastic I. My meal this eve. Luckily I caught it in my teeth before ingestion :/
Be careful. Not as ‘wholesome’ ingredients as advertised.
Have photo but can’t see how to upload it here.
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for bringing this to our attention, and we're very sorry to hear about your experience.
Food safety is something we take incredibly seriously, so we'd like to investigate this matter urgently with our production team. If possible, please contact us directly at hello@nonnatonda.co.uk with your photo, along with details of the dish, delivery date and any packaging information you still have. This will help us trace the batch and understand how this may have occurred.
We sincerely apologise for the concern and disappointment this has caused. This is not representative of the standards we strive to uphold, and we would appreciate the opportunity to investigate and make things right.
Just not what I was expecting
Customer service is excellent but I am afraid for me the pasta and pizza dishes just did not live up to what I expected. I found the dishes to be hit and miss.
For example, the last dish I had was a seafood pasta. I was expecting some prawns etc but all it had was tuna. Perhaps I did not read the description with a fine tooth comb but I did not see exactly what seafood was in the dish when reading the description on my phone or on the preparation card. Therefore if I had have known I would not have chosen this dish.
Other than that the packaging was wonderful and the delivery excellent. I am just not a big fan of the pasta and pizza dishes.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Luby,
Thank you for taking the time to share your feedback. We're delighted to hear that you found our customer service, packaging, and delivery to be excellent.
We're sorry to learn that some of our pasta and pizza dishes didn't meet your expectations. It would be great to hear some more about these specific areas you would like to see improved, if you would email us at hello@nonnatonda.co.uk.
While we're pleased that other aspects of your experience were positive, we're disappointed that our pasta and pizza range wasn't quite to your taste. Feedback like yours helps us continue to improve, and we genuinely appreciate you sharing your honest thoughts.
Thank you again for your review, and we hope to send some more dishes to you in the near future!
Tasty food ready in 5 minutes, excellent service
Excellent service, such tasty, delicious, satisfying, high quality food ready in 5 minutes. Good options to choose from and I have often tried the vegetarian dishes. Dishes you would find in a restaurant and not available in supermarkets. Great for me as when on-call, and come in late, I can make a meal quickly without having to think too much about it. Meals 2 dinners or 3 small lunches. Can freeze it as well and make at a later date, which is a bonus when planning meals. There is the flexibility to skip delivery if you don't fancy the dishes or not in. Well worth it. Been a customer for 3 years and definitely recommend.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Good morning Anita,
Thank you so much for your wonderful review and for being a loyal customer for the past 3 years!
We're delighted to hear how much you enjoy the quality, variety, and convenience of our meals, especially our vegetarian options. It's great to know that our dishes help make those late on-call evenings a little easier and that the flexibility to freeze meals and skip deliveries when needed works well for you.
We work hard to create restaurant-quality meals that are both delicious and convenient, so your feedback means a lot to the whole team. Thank you for your recommendation and continued support, we look forward to sending you meals for many more years to come!
Delicious range of quality Italian food
I absolutely LOVE receiving these delicious dishes delivered to my door!
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Lisa,
Thank you so much for your lovely review!
We're thrilled to hear that you love receiving our dishes and that you're enjoying our range of authentic Italian meals. Nothing makes us happier than knowing our food is bringing a little extra joy to your day when it arrives at your door.
We can't wait to send some more dishes to you soon to enjoy!
really good quality
really good quality, reliable delivery, have enjoyed all the dishes, and am trusting enough now to just wait and see what comes!
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you so much for the lovely review!
We're delighted to hear that you've been enjoying the dishes and that the delivery has been reliable. One of our favourite things about the service is helping customers discover new regional Italian recipes they might not otherwise have tried.
Thank you for your support!
Got lured in by the free pasta
Got lured in by the free pasta pop-up, but it’s clearly just a way to get people to sign up to a subscription that sounds way more flexible than it actually is. The guy came across quite patronising, and once I realised it might not be for me, the attitude felt very dismissive as he just walked away to grab the next customer. Not a great way to sell a product - you’ve lost a potential customer, and kinder staff would definitely help. Avoid!!
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us left you feeling this way.
Our aim at events is to introduce people to Nonna Tonda in a friendly and informative way, and it's disappointing to hear that you found the interaction patronising or dismissive. That's certainly not the experience we want anyone to have.
We're also sorry that the subscription element of the service felt unclear. Nonna Tonda is designed to be a flexible subscription, allowing customers to skip weeks, pause or cancel at any time, but we appreciate that if this isn't communicated clearly, it can lead to frustration and unmet expectations.
Your comments regarding both the sales approach and the clarity of our messaging are incredibly valuable, and we'll be sharing them with the team to help improve the experience for future customers. If you are happy to email us with your name and account details it will help us talk to the brand ambassador in question.
While we're sorry that we didn't win you over this time, we do appreciate you giving us a try and taking the time to provide honest feedback.
I signed up and money has been taken…
I signed up and money has been taken from my account but no sign of a delivery
My order was delivered this morning
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Hi Sarah,
Thank you for getting in touch, and I'm sorry to hear this.
I completely understand your concern if payment has been taken but you've not received your delivery or any updates about it.
Please could you reply with the email address associated with your account and, if possible, your postcode? Once I have those details, I'll look into your order straight away to see what has happened and where your delivery is.
If there has been an issue with the delivery, we'll make sure it's resolved as quickly as possible.
I'm sorry for the inconvenience, and we'll get to the bottom of this for you.
A real treat
I've been enjoying all the various dishes for some weeks now but the one I had today - ziti with ewe's milk ricotta, basil and lemon - was outstanding! I added a few fresh basil leaves which only enhanced the wonderfully creamy sauce. Being alone, I eat one portion on two succeeding days, so am really looking forward to dinner tomorrow. I hope this dish is offered again before too long as I will certainly choose it again.
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you so much for taking the time to leave such a lovely review.
We're absolutely delighted to hear how much you enjoyed the Ziti with Ewe's Milk Ricotta, Basil & Lemon. It's one of those deceptively simple dishes where great ingredients really get to shine, so we're thrilled it hit the mark for you.
Your addition of fresh basil sounds perfect - very Italian! 🌿🍋 And we're especially pleased to hear that it's giving you something to look forward to for dinner tomorrow as well.
We'll be sure to pass your feedback on to our menu team. We know how popular this dish has been, so hopefully it won't be too long before it makes a return to the menu.
Thank you again for your support and for being part of the Nonna Tonda family. Buon appetito!
Love my pasta
Love my pasta. My kids love it too. It’s an exciting present that my 14 year old want to cook.
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you so much for the lovely review!
There's not much that makes us happier than hearing that the whole family is enjoying Nonna Tonda.
Knowing that your pasta delivery feels like an exciting present each week is exactly the kind of experience we hope to create: delicious food, a little bit of joy, and time spent cooking together.
Great pasta dishes every week
Great pasta dishes every week and decently sized portions. So much better for you than a takeaway and way cheaper. Great customer service too.
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you so much for the fantastic review!
We're delighted to hear you're enjoying the pasta each week and that the portion sizes are hitting the mark. We set out to make restaurant-quality Italian food that feels like a treat, while still being convenient and good value compared to a takeaway.
It's also wonderful to hear your kind words about our customer service - we certainly do our best ;)
Thank you for your support and for making us part of your weekly routine. Here's to many more pasta nights ahead!
Fresh pasta and robust sauces perfectly…
Fresh pasta and robust sauces perfectly packaged
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you so much for your review!
We're delighted to hear you enjoyed the pasta We put a huge amount of care into sourcing great ingredients and making everything by hand, so it's wonderful to know that came through in your meal.
We're also pleased to hear the packaging worked well for you - getting our pasta to customers in perfect condition is just as important to us as making it delicious.
Thank you for your support, and we hope to be part of many more pasta nights to come!
5 stars because it tastes great but…
5 stars because it tastes great but please try and have more than just 2 meat options per week. 4 veg options vs 2 meat options is not great and makes me cancel the whole weeks order. Perhaps at least 3 meat options or maybe an extra meat pasta dish would be great and I would definitely order more consistently.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nonna Tonda
Thank you so much for the 5-star review - we're delighted to hear you enjoy the food!
We also really appreciate this feedback. You're certainly not the first customer to ask for more meat options each week, and it's genuinely helpful for us to hear how menu balance affects ordering decisions.
We aim to offer a range of dishes each week that cater to different tastes and dietary preferences, but we completely understand your point that if there are only two meat options and neither appeals, it can mean skipping the week altogether.
Thank you again for your support and constructive feedback. We hope to tempt you back for even more weeks in future!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.