La mia Nokoblaze è stata spedita in anticipo e l’ho ricevuta in 24 ore, ben imballata, ma con una piccola ammaccatura alla canna. Ho segnalato via WhatsApp il problema chiedendo come potevo far copr... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Dopo quasi nove mesi di utilizzo posso dire solo bene della mia magma. La geometria del telaio in carbonio e la posizione in sella permettono pedalate comode e piacevoli . Abitualmente percorro circa... Näytä lisää
Yritys on vastannut
Habe heute mein Noko Vulcano nach ca. 15 Werktagen erhalten🙂. Kam super verpackt an, Rad ist gut eingestellt, Verarbeitung ist exzellent und die Lackierung top. Gewicht und Fahreigenschaften sind... Näytä lisää
Yritys on vastannut
Ho acquistato una delle loro e-gravel bike, la nokovulcano. Bici fantastica. Dal primo istante ho notato la qualità costruttiva. Componenti di marca. Un vero prodotto made in italy. Bici legge... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
NOKO è una sofisticata e-bike Made in Italy pensata per i tuoi spostamenti quotidiani. È la soluzione più cool, performante ed ecosostenibile per muoverti più velocemente sia in città che fuoristrada. Il nostro obiettivo è superare le aspettative anche dei ciclisti più esigenti attraverso una e-bike che combina il design italiano e la tradizione ciclistica con componenti da corsa premium per un uso quotidiano, offrendo al ciclista risultati prestazionali misurabilmente migliori. Il progetto NOKO promuove la mobilità sostenibile, attenta all'ambiente, all'inquinamento e al risparmio energetico, e incentiva l’uso della bicicletta per mantenersi in forma offrendo la possibilità di coprire distanze maggiori in tempi più brevi. Il progetto contribuisce anche alla crescita dell'occupazione nel territorio italiano, con l'obiettivo di continuare ad investire nelle risorse umane, in una prospettiva di crescita aziendale.
Yhteystiedot
Contrada Pezzamandra snc, 95045 , Misterbianco, Italia
- +39 366 67 268 60
- customercare@nokobike.com
- nokobike.com
4,4
Erinomainen
234 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
NOKOBLAZE
Bike arrived well packaged within 10 days of placing the order. The assembly process wasn't as easy as other ebikes I have purchased - the handlebar was quite tricky to mount and secure. The motor is powerful but not silent and the lights are bright but do not turn on or off unless you apply the exact pressure and timing. There are 5 levels of assistance indicated but there doesn't seem to be much difference between 1 and 5 - however because the motor is powerful level 1 is adequate. The bike is easy to ride, comfortable and stable.
9. tammikuuta 2026
Vastaus yritykseltä NOKOBIKE
Thank you very much for taking the time to share such detailed feedback.
We truly appreciate your honest observations. Feedback like yours is extremely valuable to us, as it helps us identify areas where we can further refine the setup and user experience.
Our goal is to continuously improve both the riding experience and the ease of use, and insights from experienced riders like you play an important role in that process.
Thank you for choosing NOKO and for sharing your experience with us.😀
NOKO Team🚴💨
Fast delivery even over the Christmas…
Fast delivery even over the Christmas holidays.
8. tammikuuta 2026
Vastaus yritykseltä NOKOBIKE
Thank you so much for your positive feedback! Providing timely service and clear support is very important to us.
NOKO Team🚴💨
Bike great, service a bit less
1. ordered color was not available any more. got other color a month later!
2. Great Bike!
12. joulukuuta 2025
Vastaus yritykseltä NOKOBIKE
Thank you for sharing your experience with us, we’re really happy to hear that you’re enjoying the bike.😀
At the same time, we understand the frustration related to the color availability and the additional waiting time, and we truly appreciate your patience and flexibility in this situation. Feedback like yours helps us improve how we manage availability and communication moving forward.
Thank you for choosing NOKO and for your honest review.
NOKO Team 🚴💨
Vastaus yritykseltä NOKOBIKE
Grazie di cuore per la tua recensione e per aver scelto NOKO!💚
Buona pedalata!
NOKO Team🚴💨
Tempi di consegna troppo lunghi per una…
Tempi di consegna troppo lunghi per una fine serie, che dovrebbe essere già in magazzino.
La bici ha un manubrio veramente leggero e di scarsa qualità rispetto agli altri componenti
18. joulukuuta 2025
Vastaus yritykseltä NOKOBIKE
La ringraziamo per aver condiviso il suo feedback.
Desideriamo precisare che ogni nostra bicicletta viene assemblata da zero, con grande cura e attenzione, da un team di tecnici italiani qualificati. Proprio per questo motivo, anche per i modelli di fine serie, i tempi di preparazione non sono immediati.
Per ogni ordine garantiamo un tempo di consegna di 15 giorni lavorativi, tempistica che nel suo caso è stata pienamente rispettata.
In merito al manubrio, il componente è stato scelto per garantire leggerezza e comfort in linea con la configurazione del modello. In ogni caso, restiamo a completa disposizione per valutare eventuali soluzioni o approfondimenti.
Grazie ancora per il suo riscontro, che per noi è sempre prezioso.
Felici pedalate!
Arrivata la bici nel tempo e nelle…
Arrivata la bici nel tempo e nelle modalità previste. Ottimo
27. marraskuuta 2025
Vastaus yritykseltä NOKOBIKE
Grazie mille per il suo riscontro positivo!
Siamo lieti di sapere che la bici sia arrivata nei tempi e con le modalità previste.
La ringraziamo per averci scelto e le auguriamo tante piacevoli pedalate!
Das Rad und Ihre Kontaktgespräche
Das Rad und Ihre Kontaktgespräche. Gutte Kommunikation. Danke
19. joulukuuta 2025
Vastaus yritykseltä NOKOBIKE
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr zu hören, dass Sie mit dem Fahrrad und unserer Kommunikation zufrieden sind.
Vielen Dank für Ihr Vertrauen.
Vastaus yritykseltä NOKOBIKE
Grazie mille per il suo commento!
Siamo felici che la bici le piaccia e che il montaggio sia risultato semplice.
Le auguriamo tante belle pedalate! 🚲
livraison effectué vélo de qualité
Bonjour
ayant reçu mon vélo hier, apres plusieurs repport de livraison par la société Fedex, merci à Noko d'avoir relancé le transporteur.
velo reçu dans un emballage intact, seul manquait la notice de montage et le QR code sur l'emballage ne fonctionnait pas et il me manquait une petite vis pour fixation du garde-boue sinon vélo tres beau et de tres bonne construction merci à vous
10. joulukuuta 2025
Vastaus yritykseltä NOKOBIKE
Nous sommes sincèrement désolés pour votre mécontentement et pour le retard de livraison que vous rencontrez.
Malheureusement, nous sommes actuellement dans une période particulière, à l’approche des fêtes de fin d’année, durant laquelle les transporteurs doivent gérer un volume de livraisons extrêmement élevé. Ces retards ne dépendent donc pas directement de nous, même si nous en subissons nous aussi les conséquences.
Nous tenons toutefois à souligner que le team NOKO a toujours été en première ligne pour vous assister, relancer le transporteur et vous apporter tout le support possible afin de débloquer la situation au plus vite.
Nous comprenons votre frustration et restons pleinement disponibles pour continuer à suivre votre livraison jusqu’à sa bonne réception.
Merci pour votre patience et votre compréhension.
Very good bike for commuting.
Very good bike for commuting.
Fast delivery and they are there when you need them.
Nokoblaze owner.
10. marraskuuta 2025
Vastaus yritykseltä NOKOBIKE
Thank you for your great feedback!
We’re happy to hear that your NOKOBLAZE is working perfectly for commuting and that you appreciated both the fast delivery and our support.
If you ever need assistance or have questions in the future, the NOKO team will always be here for you.
Enjoy your rides! 🚲
Great bikes and an excellent customer support
We bought two Nokobikes about six months ago. They look fantastic and have worked perfectly ever since. The customer service is excellent. Since an accessory we ordered wasn't in stock and was due to be delivered later, we received additional accessories free of charge. We highly recommend Nokobike.
18. heinäkuuta 2025
Vastaus yritykseltä NOKOBIKE
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that you’ve been enjoying your two NOKO bikes over the past six months and that they’ve been performing perfectly. It also means a lot to us that you appreciated our customer support and the way we handled your accessory order.
Your recommendation truly motivates the entire NOKO team to keep doing our best. If you ever need anything in the future, we’ll be more than happy to help.
Enjoy every ride! 🚲
expensive cost of spedition
expensive cost of spedition
useless product
i'm not satisfied
25. marraskuuta 2025
Vastaus yritykseltä NOKOBIKE
We’re sorry to hear about your feedback and that your experience did not meet your expectations.
We would like to clarify that for the majority of our orders, shipping costs are not charged to the customer. Additionally, we offer a free 20-day return policy, which we have proposed to you several times in order to find a satisfactory solution, unfortunately without receiving any response.
We genuinely regret that our efforts to support you and resolve the situation were not aligned with your expectations. The NOKO team has been, and will always remain, available to assist our customers and find the best possible solutions.
If you wish to get back in touch with us, we remain at your complete disposal.
Vastaus yritykseltä NOKOBIKE
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr, dass Sie mit dem Design, der Ausstattung, der Verarbeitung und der Auslieferung so zufrieden sind.
Wir wünschen Ihnen weiterhin viel Freude mit Ihrem NOKO 🚲
Tolles Fahrrad, guter Support
Ich habe mein NokoBlaze und den Kundensupport bisher sehr positiv wahrgenommen. Mein Fahrrad funktioniert tadellos und Rückfragen wurden beim Support schnell und kompetent beantwortet. Das gefällt mir sehr gut.
25. marraskuuta 2025
Vastaus yritykseltä NOKOBIKE
Vielen Dank für Ihr tolles Feedback!
Es freut uns sehr zu hören, dass Sie mit Ihrem NOKOBLAZE sowie mit unserem Kundenservice so zufrieden sind.
Wir wünschen Ihnen weiterhin viel Freude und sichere Fahrten mit Ihrem Fahrrad 🚲
customer service - gold standard!
Fast, uncomplicated and responsive customer service.
25. marraskuuta 2025
Vastaus yritykseltä NOKOBIKE
Thank you so much for your kind words! 🌟
We’re truly happy to hear that you had a positive experience with our customer service. Providing fast, clear, and responsive support is very important to us, and your feedback means a lot to the entire NOKO team.
If you ever need anything in the future, we’ll be here to help. Enjoy your ride! 🚲
NOKOBLAZE eBIKE
Ho acquistato la NOKOBLAZE ad un prezzo straordinario in occasione del Black Friday. Consegnata semi montata in un imballo perfettamente protettivo , grazie ai tutorial sono riuscito a completarne facilmente l'assemblaggio.
La bici è conforme a quanto visibile sul sito
( imponente e bellissima), mi ha soddisfatto totalmente così come è stato parlare con l'assistenza clienti ,sempre disponibile ed esaustiva nelle risposte. Il valore dell'Azienda è ben visibile nella qualità delle biciclette ed è ancor più riscontrabile nella professionalità e nella competenza della Sig.ra Federica che ringrazio nuovamente.
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I purchased the NOKOBLAZE at an extraordinary price on Black Friday. It was delivered partially assembled in perfectly protective packaging, and thanks to the tutorials, I was able to easily complete the assembly.
The bike is exactly as shown on the website
(impressive and beautiful), and I was completely satisfied with it, as well as with the customer service, which was always available and provided comprehensive answers. The value of the company is clearly evident in the quality of the bicycles and even more so in the professionalism and competence of Mrs. Federica, whom I would like to thank once again.
26. marraskuuta 2025
Vastaus yritykseltä NOKOBIKE
La ringraziamo di cuore per la splendida recensione!
Siamo davvero felici che la sua NOKOBLAZE abbia soddisfatto pienamente le aspettative e che il processo di montaggio sia stato semplice grazie ai nostri tutorial.
Ci fa molto piacere sapere che ha apprezzato la qualità della bici e il supporto del nostro servizio clienti. Condivideremo volentieri i suoi complimenti con la Sig.ra Federica, che sarà certamente lieta del suo feedback.
Rimaniamo a sua disposizione per qualsiasi necessità futura e le auguriamo tantissimi chilometri di pura soddisfazione con la sua nuova e-bike! 🚴♂️✨
NOKO OK
Le vélo URBAN END OFF SERIES est arrivé au bout de 3 semaines très bien emballé, dans un parfait état et conforme à ma commande : couleur, taille, accessoires.
Seule déception, peu de jours après ma commande le prix avait déjà baissé de 200€ ! Dommage !
21. marraskuuta 2025
Vastaus yritykseltä NOKOBIKE
Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que votre URBAN END OFF SERIES est arrivé en parfait état, soigneusement emballé et entièrement conforme à votre commande. C’est toujours un plaisir de savoir que nos clients sont satisfaits de la qualité du produit et de la livraison.
Nous comprenons toutefois votre déception concernant la baisse de prix intervenue peu après votre achat. Les promotions peuvent varier en fonction des campagnes en cours et de la disponibilité, mais nous regrettons sincèrement que cela ait pu vous laisser un sentiment d’insatisfaction.
N’hésitez pas à nous contacter directement : nous ferons de notre mieux pour trouver une solution ou vérifier si un geste commercial est envisageable.
Merci encore pour votre confiance et bonne route avec votre nouveau vélo !
Vastaus yritykseltä NOKOBIKE
Thank you so much for your feedback!
We’re delighted to hear that you had a very good customer experience with us. Your satisfaction is our top priority, and comments like yours motivate us to keep delivering the best service possible.
If you need any further assistance, we’re always here to help!
Amazing ebike experience if you want the best
I bought nokobike forza bike and i used it for the last 2 months, doing over 350 km with it. The temperature is lower than other countries where i am (denmark) here but the bike battery still keeps up perfectly and i never have problems with it. The shipping is longer than usual BUT this is because they put lot of care on the product and this is understandable as it is crafted once you purchase.
For the price, you get amazing features that others competitors do not have on the market: longer range, extremely good performance, italian style, great customer service.
I did not use the ebike as a off road bike as it is not meant for that. It is meant for road use and there performs fantastic.
The range described for the bike is pretty accurate and when you use the bike at maximum acceleration usage i still get about 55-60 km of range, which is amazing actually. The first speed, which gives you the best range, with 10 degree temperature still delivers 85-90 km range, while when i use it at 20 degree temperature celsius I will got about 100 km range.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NOKOBIKE
Thank you so much for sharing your detailed experience with the NOKOBIKE Forza!
We’re truly happy to hear that after more than 350 km and two months of use, the bike continues to perform flawlessly, even in the colder Danish climate. Knowing that the battery efficiency and overall performance meet your expectations is incredibly rewarding for us.
We appreciate your understanding regarding shipping times. Each bike is carefully crafted and checked before leaving our facility, and it’s wonderful to know that this attention to detail is recognized.
It’s great to hear that the Forza’s range, power, and riding experience align with what we promise, and even more so that you find the performance impressive across different temperatures. Your insights about real-world range are especially valuable to other riders.
Thank you also for highlighting the unique features, Italian design, long range, strong performance, and dedicated customer service. We are committed to offering the best possible experience, both on and off the road.
Enjoy many more safe and enjoyable rides, and feel free to reach out anytime you need assistance, we’re always here for you!
Vastaus yritykseltä NOKOBIKE
Thank you so much for your kind review!
We’re really glad to hear that you appreciated our customer service and prompt response. Your satisfaction means a lot to us.
If you ever need anything else, we’re always here to help!
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