Russell Hobbs Arvostelua 

Purchased several RH kettles all fail just at the end of the warranty. Last one I bought I registered on their website for a so called extended warranty. Now this kettle has also failed sent in receipt as requested but no reply back from them. Filled out complaint form on website also ignored. Will never buy a RH product again. They just don’t care.

I'm in Tesco walking pass Russel hobbs iron, after my Russel hobbs steam tank iron packed up and the spear Russel hobb hand iron just stopped working within 9 month, I am now turning to alternatives not everything that glitter is gold.

I bought the Steam & Clean RHSM1101-G Steam Mop. The first few times I used it I was quite impressed, but the it randomly made a popping noise and literally bits flew off it. I found the bits which turned out to be buttons which hold it together, and springs. I tried to fix it, and use it again, but this time the whole casing fell apart beyond repair. I tried to contact Russell Hobbs to advise them, using a contact form on their site, but never had a response. I've now thrown it away. Daylight robbery! I think its worth paying a bit extra for something that will last longer than 4-5 uses and you're then less likely to sustain injury too!

Over the past several years we've had 3x RH kettles & they've all failed either within or just after the guarantee expired. Last one was an expensive 'designer' Emma Bridgewater (23907) which failed within the 3yr extended warranty period, but Russell Hobbs refused to honour it.
Also had a travel kettle (23840) which again failed under warranty. That was replaced... but then the replacement also failed with the same fault!
I would NOT recommend anyone purchase a RH product & we certainly will never buy another again.
Cheap 'assembled in China' rubbish that won't last.

Mijn ouders hebben een staafmixer gekocht die binnen 10 maanden kapot is gegaan. Heb het zelf nog nooit gezien, ook met de goedkope dingetjes van de Action niet. Is op geen enkele manier met hun te communiceren wat betreft de garantie. Telefoonnummer doet het niet, e-mails en chat worden ook niet beantwoord. Had zelf ook het e.e.a. van Russel Hobbs, maar voor mij never nooit meer.

Ils sont où les recettes et les modes emploi vraiment de arnaque dessus

Russell Hobbs 24020-56 Adventure Thermal Brushed - Filterkoffiezetapparaat - Thermoskan
Eerst ging koffie zetten prima, maar sinds een week maar hij heel veel lawaai en er komt heel veel damp vrij. De koffie wordt ook te heet en smaakt een beetje bitter.
Nu kan ie retour voor raparatie, maar dan kan ik een tijd géén koffie zetten. Handig? Nou echt niet.
Ik wil gewoon mijn geld terug van Bol.com

After RH payment system went horribly wrong, as indicated in the body of my communication with them as shown herewith, and many e-mails later and before, I have given them considerable time to 'put things right' but guess what? NOTHING!!

Dear Andreea M

Thank you for your response to my e-mail. You are correct in your assumption that I would be unhappy with your decision! I am manifestly not at all happy! Unfortunately you appear to have been unable to grasp or understand the root reason for my having to complain to you. You appear to believe the reason to be associated with the price of the fryer which it emphatically is not!! The root cause of my complaint is the unacceptable time taken for me to expedite payment for the item as a result of your faulty, flawed and unacceptable on-line systems. The payment process worked not at all and your on-line contact form is also unusable. My three attempts to pay resulted in me wasting three plus hours in addition to me losing another two plus hours trying to use your contact form, again three times simply to be told ‘there has been an error - contact the organisation from whom you purchased the item’ – this of course being YOURSELVES!!

It is clear that you do not take the trouble to fully read what the hapless customer communicates to you! My on-line experience plus a lengthy period on the telephone resulted in me wasting a total of circa seven hours and forty minutes, not to mention another hour or so producing this e-mail, - totally unacceptable. I considered that a compensatory goodwill payment of between £25 and £50 to be an appropriate gesture from yourselves in these circumstances?

Russell Hobbs has a very poor customer service reputation (see your Trustpilot reviews et al) treating your customer base as a merely exploitable biomass. You should be treating your customers as you yourselves would like to be treated in similar circumstances – any group, company, business or individual who fails in their moral duty and responsibility to others is unlikely to succeed and ultimately to fail. In view of the foregoing I trust that you will reconsider your decision and deal with me in a generous and propitious manner.

I have avoided the urge to post this wholly unfortunate affair on Trustpilot and to provide you with the opportunity to deal with me with empathy, humanity and moral sensibility. Am I really required to communicate directly with your CEO (Shaun Richee) that this matter may be resolved to my satisfaction?

Kind regards

Richard.

From: Richard A Merriman

incapable de retrouver une référence d"un produit de leur marque

J'ai acheté un grille pain que je n'ai jamais pu utiliser car il sent trop mauvais. De temps en temps je le ressors et le met à chauffer à fond pour voir si l’odeur va finir partir, mais rien n'y fait, ni le temps. J'en conclu que c'est la qualité toxique des matériaux utilisés. Aucun retour suite au message laissé sur leur site.

Russel Hobbs chat line does not respond.

Acheté en mars 21, garantie de 2 ans et.....devinez quoi ? En octobre 23, le truc me lache totalement ! Mort le produit. Obsolescence programmée !
Que du bonheur. A FUIR braves gens !

Ik heb 6 maanden geleden 2023 mei. een Russel hobbes koffiezetapparaat gekocht,maar na 6 maanden geeft alleen gepruttel en geen water meer en nu echt een vette pech hij komt bij bcc vandaan en die is nu failliet.en ik ben bang dat mijn geld weg is want er zit 2jaar garantie op.als Russel hobbs een oplossing heeft of mijn geld terug geeft prima.maar ik heb er een hard hoofd in.

I had a Russell Hobbs Kettle Black Matt, given to me as a Kris Krindle Present last year that was starting to peel. On contacting Russel Hobbs support Team Member I was asked to supply Details and Photo of Kettle .I had fantastic service From your Staff Member "Anna" Via emails. It says a lot for Russell Hobbs And Spectrum Brands Australia . I would have no hesitation in purchasing products or recommending their service

STILL WAITING FOR MY HOB TO BE FIXED. AS ADVERTISED IN THE PRESS IT IS DANGEROUS AND COULD CATCH FIRE OR RELEASE CARBON MONOXIDE.
STILL WAITING 3 APPOINTMENTS CANCELLED.
STILL WAITING FOR CALL BACKS FROM CLAIRE AND Bhavisha Bhudia HER MANAGER.
CALL ME TO RESOLVE MY DANGEROUS HOB.
I WILL TAKE THIS FURTHER.

Complaint dealt with speedily and courteously, and a replacement kettle is on the way.

In mijn waterkoker (2019) is een pennetje afgebroken waar de vuldeksel mee open gedrukt wordt.
Russell Hobbs wil dat ik de in verder uitstekende staat verkerende waterkoker weggooi.
Ik moet een waterkoker die een klein mankement heeft weggooien en maar een nieuwe kopen. Ze geven als info alvast een link mee waar je een vervangend apparaat kan kopen.
Dit klinkt als verspilling en helpt niet tot een groene en circulaire economie 😭

awful company
Fridge has never worked properly and is also rusty and all the shelves have broken. they spend weeks going to and fro with messages, probably in the hope the warranty runs out and then just blame you for everything and say it must be your fault. Apparently having a fridge in your kitchen in your house and using it is not how you are supposed to use them! An absolute joke!

Reiskocher von Russel Hobbs
Unser 4. Reiskocher und auch der schlechteste!
Wärend des kochens fängt der Deckel an zu tanzen und im Umkreis von 20-30 cm ist alles vollgespritzt.
Die normalen Reiskocher haben einen Deckel der einrastet und somit kompl. geschlossen ist. Dieser hat einen normalen Topfdeckel, was sich als großer
Konstruktionsfehler herausstellt.
Wir essen tägl. Reis, daher haben wir die sauerei jeden Tag. Auch das der Deckel ein Loch hat, wo wohl der Druck entweichen soll, ist super schlecht, da man sich sehr leicht verbrühen kann (was schon passiert ist).
Fazit: Nie wieder diese Marke

My complaint was dealt with speedily and the company were very courteous. My kettle was still in warranty and l received a new part very quickly