Russell Hobbs Arvostelua 

Mon aspirateur RUSSELL V8 CYCLONE défectueux et garantie à vie devait m'être remplacé, mais en dépit de 45 mails de promesses échangés (avec Léa et Justine) je n'ai jamais rien reçu.

Purchased a Russell Hobbs iron ( higher end one) Just before Debenhams closed down and bearing in mind it only gets used once a week. I went to use it 2 weeks ago and it gave me a bad electric shock. I contacted the customer service, not helpful at all. They asked me either to choose something else with a discount or send it back at a cost to myself.
I gave them all my details including address for absolutely nothing!
Unhelpful, useless, and disappointing so won’t be buying Russell Hobbs after being loyal for over 20 years with small kitchen appliances.
NB…. Even with the supposed discount other retailers are still cheaper.

I bought the Russell Hobbs Worcester Kettle, during lockdown, via Argos in June 2020
I came with a 2 year guarantee and an extended one year guarantee if I registered the product online within a certain period.
I wasn't given a receipt for the kettle because paper receipts weren't being handed out at that time due to Covid restrictions.
Anyway. The kettle hasn't stood up to average usage.
The in spout filter kept falling out so that became redundant after a couple of months.
The mechanism which opens the the kettle lid and keeps it upright whilst it is being filled has also broken within the last 8 months; problematic when trying to refill the kettle when it is still hot.
Within the last month, the on/off switch also just broke off.
At this point, I contacted Russell Hobbs customer service, approximately 3 weeks ago, via email, to explain the situation and just asking if the guarantee still stood. I recieved no response at all. Even a ' sorry no' would have been better than no response.
I bought this kettle because Russell Hobbs is supposed to be a trusted brand.
I really don't think that this kettle holds up to that reputation. It wasn't the cheapest option.
The customer service certainly doesn't hold up to the company reputation.
I will buy elsewhere in future

I contacted Russell Hobbs when my kettle went faulty. After I submitted details of the fault with photos customer service very quickly came back to me to inform that the same model kettle was no longer available and offered me to choose another kettle from their catalogue within a certain price range (which happened to be higher). The kettle Of my choice arrived very quickly to my delight.
Excellent customer service both in communication and action. Thank you Russell Hobbs

I am pleased to update this review and say that Russel Hobbs have contacted us to offer a free replacement and an apology.

We were bought a kettle & toaster in December 2020, as Christmas present, both were chrome and copper panelled.

In less than 3 years the copper coating on the kettle body has bubbled and come away from the body of the kettle.

I sent Russell Hobbs parent company Spectrum Brands a lovely message, with photographic evidence.

Sadly I received an email saying that it was probably my fault due to sun damage or from an external heat damage. I pointed out it wasn’t in the sunlight, nor near an external heat source, and only had low usage, as it is in a 2 person household with a coffee machine so not used often.

Several emails later they have refused to take any responsibility and have just offered me discount if I buy a new one!

I am so disappointed that the quality I expected from Russell Hobbs and Spectrum Brands has been lacking, in both product and service.

It’s so sad that a company buys a reputable brand to then let the standards dwindle as Spectrum Brands clearly has here.

Should a high quality product really be so badly spoiled after such low usage?

Le sevice client Russell Hobbs a été super efficace pour resoudre mon problème de cafetière.
Du personnel à l'écoute, disponible et efficace.

Follow up on the Snowdon lid not closing on a new kettle only used for 2 months from new but out of warranty due to being in storage. Russell Hobbs product support as below is a utter disgrace basically not to use and recycle it. Replacement refused

Look at the research done on their kettles which they seem oblivious to.

15% less than a year old, 64% less than 3 years old
54% became e-waste (thrown away or recycled)
Common faults (>10%):
It leaked around the handle, base or fill-level indicator: 33%
The lid wouldn’t open (button or mechanism to open it failed): 12%
It just stopped working – no power: 12%
The element failed (it had power, but stopped heating water): 10%

Key points in the Russell Hobbs Response

1. According to our records, the Snowdon Brushed Kettle model no. 20441 does not appear in our recalled products. Please note that only the products listed in this list: have known issues, and your product cannot be found to have manufacturing faults. ( My response to this) "It is well recorded the public domain Anna that Russell Hobbs kettles have faulty switch which is a design fault. The only item Russell Hobbs have recalled is a serious live threating fire risk which is considered mandatory so is meaningless and not a true comparison"

However, we are aware of the negative impact this has on the environment and know this is an issue which matters to our customers, and consider sustainability and carbon emissions to be a key factor in any business.

We are committed to continuously drive improvements with our products and I would like to assure you that your feedback has been logged and passed onto the relevant department for consideration and review, and any necessary changes will be made.

The satisfaction of our customers is our highest priority, and we strive to provide top-notch services, on a regular basis.

Please note that, as written in the user manual provided with the product, the appliance should not be operated if it is damaged or malfunctions.

If the lid no longer opens when the button is pressed, we do not recommend opening the lid manually, therefore please avoid using it to boil water, if you haven't already done so.

Since the warranty for this product has expired, we do recommend disposing of it at the nearest recycling spot.

If there’s anything else we can help you with, please do not hesitate to contact us.

I have purchased two Russell Hobbs Irons in the last year One lasted months the other lasted weeks. Russell Hobbs response was to laugh at me on the phone Don't bother, there product service is worse than their products. They couldn't care less.

Had an issue with our kettle, lady was lovely on the phone and offered us a replacement kettle straight away. Excellent service.

I had to phone Russell Hobbs has our Kettle had, started to leak, after speaking to the first two ssistants with no satisfaction
I eventually got to speak to a man called Bill, who sorted everything out Satisfactory, Shame they didn't have more staff like him, a credit to his company that understands old people thank you Bill

I used the hand blender recently and it had a fault in it anyway I contacted customer support and emailed with a gentleman called Razvan who helped sort it out and replacement ordered.

Depuis 2018, j'ai mon grille pain et la cafetière vintage bleu et franchement je m'en sers tous les jours et impeccable, mon batteur Russell Hobbs et pareil, impeccable, j'adore cette marque qui ne me déçoit jamais!
Gaufrier acheté depuis 1 semaine et nickel.

Providing you have a copy of your correspondence with the company every thing is prrfect

Contacted them in order to obtain spare anti scale cartridge for a newly purchased steam iron. Stockists I had tried did not have any in stock. Although these are not for sale directly through the Russell Hobbs website they sourced them and I was able to order through them. Arrived very quickly.
Great customer service.

Our 21-600 model kettle becomes faulty so you contact customer service.When they decide to get back you supply the required info.
You wait for them to get back again then they ask for the same info and a video of the problem.
The light went before a year old then coming up to 2 years the lid starts popping open upon boiling.
The item has a 2 year warranty why are they making it so difficult to claim for a replacement.
They assume we all own and know how to use the necessary tech to attach videos.

Je viens d'acheter le BREW&GO (REF EAN : 5038061144994) de Russel Hobbs en pensant faire un achat utile. Pouvoir transporter mon mug de café pour la journée. Et bien, pas du tout ! Le gobelet n'est pas du tout hermétique ! Le mug est pourtant décrit comme un mug de transport !
Je prends tout mon électroménager à LIDL qui est une valeur sure habituellement mais là c'est la grosse déception. Une chance, aucun soucis à LIDL pour les retours. Ouf !

RUSSEL HOOBS A FUIR !!

Produit concerné : le Cook@home Russel hoobs acheté neuf pour faire du riz : défectueux

1-1er appel à la hot line france Russel hobbs, Mathieu confirme le défaut et m’invite à procéder à un échange auprès de mon revendeur.

Le produit échangé auprès de mon revendeur s’avère lui aussi défectueux pour les mêmes raisons. (Mathieu disait pourtant que ça serait « impossible »)

2- Je rappelle la hotline France. Mathieu me propose pour réparer mon préjudice de m’envoyer immédiatement un nouveau cook@home venant de chez eux. Il me demande toutes mes coordonnées ainsi que le ticket d’achat pour procéder à l’envoi. (Je suis soulagée)

3- Quelques jours après je reçois un mail de Russel hobbs signé CHRISTINA m’invitant à ramener ce deuxième produit défectueux à mon revendeur pour procéder à un deuxieme échange.
Je comprends alors qu’ils n'ont pas respecté l’engagement pris par MATHIEU précédemment et n’ont procédé à aucun envoi à domicile.

4- Je rappelle la hot line france pour avoir MATHIEU, CRISTINA me dit qu’il est absent. Pour l’envoi du cook@home à domicile elle me dit que c’est impossible à cause d’un « soucis technique » . J’essaie d’en savoir plus mais je me heurte a une porte de prison nommée « je ne sais pas »

Je finis par comprendre que je me suis faite bernée par les paroles mensongère de RUSSELS HOBBS représenté par MATHIEU. Une marque qui en réalité se moque bien de ses clients.
Je ne recevrais pas comme prévu ce produit à domicile car il ne me l’enverront pas, il s’agit là juste d’une technique pour calmer les clients et gagner du temps.

Je ne demanderai pas non plus un échange auprès de mon revendeur pour tester une 3 eme fois ce cook@home car je n’ai plus aucune confiance dans cette marque : 2 produits neufs défectueux et 2 employés incompétents et menteurs, ça fait beaucoup …

Si je ne me fais pas rembourser j’aurai perdu 100€.

Je regrette de ne pas avoir suivi mon idée première en achetant le rice cooker de chez TEFAL, j’invite tous les lecteurs à fuir cette pseudo marque en toc aux promesses mensongères.

Terug gegaan naar een filterkoffie apparaat .
Super gebruiksvriendelijk en top met de timer .
Voor een vers bakkie in de ochtend

This company is worst useless customer service just playing with customers i order something spar parts which is faulty not arrived yet i paid everything but they just playing with me on phone

Purchased a Russell Hobbs RHM2086SS-SB compact Digital Microwave. Stopped heating after 18 months; purchased In Sept 21. Apparently the Magnetron has gone. Deemed useless. The microwave was very poor, cheaply made, plastic. The appliance is too small for dinner plates. It was so lightweight when you closed its door, the whole appliance moved backwards across work surface. The mirror front door was problematic, and had to be polished with cloth. It really is not worth buying, not fit for purpose and neither is their customer service. Pile of crap. Don’t buy.