Russell Hobbs Arvostelua 

Do not buy from Russell Hobbs. They charge you for returns, they don't include a returns slip and make it very difficult to return items. Given that you only see a picture on-line there is a good chance you may want to return an item. Clearly it will be expensive to return as they kettles toasters etc don't fit in an envelope. If you must buy from them go to Argos or Curry's DO NOT BUY DIRECTLY FROM RUSSELL HOBBS

Le sav est inexistant si vous avez un problème ne comptez pas sur eux pour vous le réparer même sous garantie constructeur

I use a hand whisk/mixer regularly, so regularly that my old one needed replacing.
I got this RH one for my 62nd birthday. Wow. There are several disastrous design flaws that defy the limits of stupidity. Did Homer Simpson design this?
So, to assist standing the item on end when it is not in use, the base of the unit is flat. However this is at an inadequate angle so a flange has been added to tilt the item even further back. That works - until you add the whisks. Plunk. Doh.
And then, having whisked up some cream you need to eject the whisks. This is to be done by pressing down on the on/off/speed switch. This switch is on an angle so it is easier to accidentally restart the whisks than eject them, thus covering you and your kitchen in residual cream. Doh.

Russell Hobbs refused to replace my mum's leaking kettle, even though it started leaking almost immediately, because she didn't descale it and this, apparently, voids the warranty. Even though the kettle is new and HAS NO SCALE TO REMOVE as she lives in a soft water area. Ridiculous nonsense invented to rip customers off.

Purchased a kettle which slowly started to go wrong. It leaked scalding water from the top as I poured into the tea pot. Then the lid stuck now it’s got condensation all over the top of the kettle as it boils it’s only a matter of time before one of us gets scaled. It was not a cheap purchase. So far they have asked for one thing after another photos address name purchase receipt etc. still no sign of any replacement ( not sure I want one) or a refund. Customer service non existent.

Ich wuerde dem Service von Russell Hobbs gerne die Moeglichkeit zu ihrer oeffentlich gemachten Absicht in Sachen 2+1 Garantie zu helfen auch Taten folgen zu lassen.
Die in der Rueckantwort angegebene Service email
wird vom System nicht gefunden.
Vielleicht sollte das Trustpilot ueberpruefen.
Die Bereitschaft zur Kommunikation erklaeren und dann wird die email Serviceanschrift nicht gefunden? Merkwuerdig.

Kettle failed...under warranty, no problem? Russell Hobbs just wriggled out of there responsabilty....say did not descale it enough....nothing to do with the actual failure....never buy again.

J'ai acheté une plancha Russell Hobbs en juin 2020.
Je l'ai utilisée 4 fois et la poignée est complètement fissurée.
Et j'apprends qu'il n'y a pas de pièces détachées pour ce modèle.
Aucune poignée d'une autre marque ne peut aller sur cette plancha. Russell Hobbs marque à fuir!!!

Koffiezetapparaat,rijstkoker, waterkoker alle apparaten werken na 5 jaar nog steeds goed .

Received a microwave RHMDL model
13 months went on fire phoned there customer service
Useless
They then take the squib of a microwave back
They done tests and said it contained moisture
And that’s why it went on fire
If you want to listen to twaddle and rubbish
Buy one of there microwaves .toasters. Or any product from RH
I was told by the rude customer service girl
Before they collected the faulty microwave
They don’t give refunds or replacements
That was before they had even inspected the appliance
Go buy elsewhere

Achat le 28/11/20 d'un hachoir Russell Hobbs modèle 22280-56 très peu utilisé et qui est déjà en panne à cause d'un engrenage plastique interne du système d’entrainement qui a cassé. Demande de geste commercial ou par souci d'éco-responsabilité de pouvoir avoir au moins la référence de la pièce pour réparation étant donné qu'il fonctionne sinon très bien mais refus de leur service commercial que ce soit pour les deux solutions: donc marque à fuir !!

Russell Hobbs 500W Ceramic Plug Heater item is cheaply made. It was used only about dozen times and stopped working during the night time with burnt smell started to come out if it. Fan is stuck and overall my item is dangerous to use. Russell Hobbs customer service is terrible. Will not be buying this brand any more.

119 years since the first electric toaster was invented and heaven knows how many people graduating from design courses over the decades, but Russell Hobbs still manages to give us a toaster featuring a black control knob with a black line etched into it and black numbers on the toaster's side where the black control knob's black reflection provides a perfectly black background for you to try to read the numbers against.

Achat d'un gaufrier qui met 12 minutes pour cuir 2 gaufres et qui a terminé à la poubelle. Fuyez cette marque

Purchased a microwave in August. Last week I placed 2 plates in to heat up. After 5 seconds the actual microwave ring had caught fire. Contacted the lady at Customer service who was extremely rude and unhelpful. Basically told me you shouldn’t reheating food and said there was nothing they could do and I need to purchase a new Microwave. If I had popped out of the room the whole machine would have caught fire and caused a huge issue. Both services I contacted were extremely rude and utterly useless. Never buying an appliance from Russell hobbs again!

J'ai acheté un grille-pain alu et noir chez Leclerc il y a 2 ans. Le design est bien, mais tel qu'il est conçu, les tartines de pain si elles ne sont pas remontées à la verticale correctement tombent au fond du grill-pain, sans pouvoir les remonter car il y a des barres dentelées qui empêchent de le faire ! Le pain qui reste se carbonise au fond de l'appareil.

I purchased the RHMM701R microwave at the beginning of this year to replace my old one ( not a Russell Hobs) which I donated to charity. I thought I would achieve my morning routine of simply heating ready-made porridge pots and rice pudding with the least bother and no mess. Alarmingly, the microwave started "bumping" and the porridge/rice pudding jumped out of its pot making a mess. I was informed by their tech team that it was because it was a milk-based product.
My experience of Russel Hobbs is very similar to many others who have posted on Trustpilot. Endless emails to customer services describing the problem with photos attached. Eventually, I was emailed by the Customer Engagement Escalations Advisor WOW. She was very rude and basically “fobbed me off”
I did not expect such treatment from a once reputable, reliable company. I will never buy one of their products again.

De waterkoker maakt (van begin af aan) veel geluid. Zodanig dat we er geen bij kunnen kijken. (We hebben een open keuken en de ruim 10 jaar oudere water koker maakt veel minder geluid) ook is de buitenkant net na koken veel warmer dan die oude (leuk met kleine kinderen vingers) en met nog geen 5 jaar zat er kalkaanslag bij het kijkvenster. Na ontkalken (doen we elke ongeveer 6 maand) bleek dat de waterkoker op dat punt zodanig lek was de waterkoker afgeschreven kon worden (pieste nog harder van zich af dan manneke pis 😅). Ik mag hopen dat onze volgende waterkoker langer mee gaat dan 5 jaar (10 tot 15 jaar is eigenlijk ons minimale levensduur voor zo'n product)

I used my new stick blender from amazon for the first time and it melted and snapped in half. I contacted russell hobbs as instructed by amazon (where I bought it from). I provided all information required on the form plus photos of the now unusable blender. I had one email response from them asking for all of the information again. So I sent the receipt, photos, explanation and all of the model numbers ect. Just to be completely ignored! I was cut off on live chat, and had all correspondence completely ignored by customer service. I even sent another email asking if they needed anything else. I'm appalled. There's absolutely no excuse for such disregard for customers when there's a genuine fault with an item. I will, not be trusting this brand again. Faults are fair enough but to go out of your way to completely ignore your customers when there's an issue is just bad business.