Nintendo Arvostelua 

Been waiting over a month for Nintendo Switch Online Classic SNES controller to be repaired under warranty. No obvious route to raise a repair ticket for this, and then after shopping, Nintendo refused to acknowledge the printed receipt in the box, the attached PDF of receipt, and then refused to provide instructions on an 'acceptable' way of providing it. I should point out Nintendo are the only retailer who make and sell this exclusive controller. Finally got a warranty claim on a replacement after a lot of circular emails, but it never got picked up by the courier, and the UPS Claim went to Nintendo. Still waiting for my replacement after 32 days and having to go to trading standards. Replies are slow, arrogant, obnoxious, and patronising. Refuse to provide time scales and answers to direct questions. I don't understand how a company who makes quality products for families can provide such appalling service. I have to do admin everyday to claim my warranty. I can't even just buy a new one as they're perennially out of stock. They just keep saying 'its under investigation'. I love Nintendo games and characters, but this is really turning me off for life. Avoid like the plague.

Order was dispatched promptly, however when it arrived the item was dirty. I have tried for 2 weeks to contact Nintendo store to initiate a return for a refund. The website 'help' section just takes you round in circles. I managed to get an email from customer support saying they couldn't help me because it was the wrong department, when I asked to be passed to the correct department apparently this is not possible. Appalling customer service.

We had error issues purchasing through the Nintendo store and as a result several transactions were processed. I didn't receive email alerts for the transactions and so I had no idea that several transactions were being processed.
I contacted customer support and although they reply they refuse to answer my questions, provide help, and generally just give the same reply. They cannot explain why email notifications weren't sent and I'm therefore out of pocket.

If I could give 0 stars I would. Bought a game from the NINTENDO eshop which has had had multiple crashes. I have never asked for a refund before but I requested one. The back and forth emails have been going on a month and a half! Now, they say they cant issue the refund. Im beyond furious and will NEVER buy another game from the eshop again. Fck NINTENDO!

Worst customer experience I’ve had and for a globally known brand how on earth does that work???!!! Returned item on 31st March and still not been given a refund, just going around in circles with the bot style emails, no meaningful updates or responses. No number to call, nothing, absolute joke of a company and service. Would give 0 stars if I could.

Would give zero if I could. Live chat never seems to be online. Customer service send you around in circles. Never preorder with Nintendo directly, use Amazon. I put funds in Nintendo account for a preorder, then they won’t let you place the order unless you have a PayPal or bank account linked. Reassurance that they will take funds first, and ticked all the boxes they said to make sure this happened.

Now I’ve had a preordered game delivered, £50 of funds still sat in the Nintendo account, and £50 missing from my PayPal (and therefore bank) account.

PayPal won’t do anything and Nintendo have been completely useless. They won’t refund the funds. You have to enter a ton of info onto their online forms, having gone round the houses to find it. Then they eventually reply, no they won’t help or wrong department, and give you a link to the same form you already filled out!

Won’t buy from Nintendo again. Don’t trust them with your money. Buy elsewhere! I’ve paid double for one game, they are thieves.

as much as I love their consoles and games do not bother pre ordering games from the Nintendo store; we're past the release day and no update on when the game might be shipped.
Customer service is just automated emails. Will defo purchase elsewhere next time.

The worst customer service experience.

Have been trying for around a year to have the CS team cancel my Nintendo switch online account. To date they have point blank refused and continued to take funds.

Shocking. Purchased an e game and after 5 mins asked for a refund as the game was atrocious. Miss sold through advertising.

They refused point blank rather than using common sense as it was owned for 5 mins only

Jokers. They have lost my business

Terrible customer service. I am trying to resolve a warranty issue with my Son's switch. The service is really slow and you cannot actually speak to a person. It has been over a week and the issue has not been resolved.

Nintendo is a really good company. Never had a problem purchasing from them online. And there games speak for themselves.

I've been a Nintendo customer since I was pretty much a kid 20 years ago and have purchased countless physical and digital content.
I found love again for Nintendo recently and puchased a new console and a whole lot of games.
Overall, I've supported the company for 2/3 of my life and yet, as soon as I dare request a OTE for a digital game valued 7 euros that I haven't opened and was purchased by mistake, Nintendo's support was inexistant.
The explaination that was given to me was robotic and full of legal/contractual jargon, not what you would expect from a company in the entertainment/gaming industry.
This all leaves me with a bitter taste.
I guess I'll stick to PC games...

Absolutely useless customer service. Cannot contact them and the whole buying process is a nightmare. Just want to pre-order a game and use vouchers I have. Cannot understand how to do this and it looks like my card is going to be charged for the game. Just need to speak to someone and you go round in circles trying to even get through. Sent email and advised 24 hour turnaround, 2 days and nothing. Zero chance I will use them for anything. Just to add they have now come back and they have 2 systems/companys to add more complication. Wish I had just bought from a retailer rather than direct with them. Have to ask the other one for a refund as they can’t do that and now have to fight for a refund otherwise I have £50 credit for no purpose! Worst support I have ever encountered. Wonderful they cannot refund due to terms and conditions that I have not seen. Avoid avoid avoid.

Awful Customer Service! I would give half a star if I could.

3 of my last 4 orders have all had issues,

ZA was cancelled without me being notified

Legends of Zelda age of Imprisonment - Lost in transit - Took over 2 months to get any progress on my email, finally got my refund after chasing this daily.

Pokemon FireRed preorder code, no emails received, and not having to argue with Customer Service all over again.

The customer Service team clearly do not read emails when you supply all details and then proceed to request the information that was included, refuse to supply time frames or SLAs of when the call should be completed. Refuse to escalate calls when requested, and when you do get to speak to a "supervisor", there is zero change in the process or ability to do the job.

For a company this big, they clearly are not prioritising their customer service or customer experience. They should really look at other big companies like Lego, for example, which are incredible and can't do enough to correct errors for their customers.

Switch 2 has 8 months of light use and now it no longer recognises switch 1 gamescards…….. switch 2 gamecards work fine. 24 month warranty so sent back to nintendo for repair and got a quote of £218 for a new system! Customer damage and out of warranty apparently, never been dropped, not a mark on it etc but i have damaged the machine apparently. Never heard anything so ridiculous. Lots of back and forth but they refuse to repair or replace. The worst customer service i’ve ever experienced and yeah, like many others on here i will make better choices going forward about their products. Absolute robbers

Repair process and customer service awful. My nintendo switch
Oled has major issues some of which are an orange screen and broken fan. When I called them on the 4th February and explained the issue I was told not repairable and I would probably get sent a new one.

I saved my acnh island game to their server and sent it off on 5th to which I have confirmation received 6th. I sent the console, 2 joycons, and dock along with proof of purchase which was required to confirm
Warranty. On the 9th, I received an email with a cost of £102 to fix it, of course I was furious as it is in warranty and should be free.

I called them and they advised as it was purchased via a seller on amazon they didn't confirm warranty, so this obviously delayed the repair. I have been on phone to them daily at this point. After speaking to yet a different customer service member, they advised the console would be repaired for free . I received yet another cost estimate showing that the dock would cost £45 as it has broken pins. I rejected this cost as I advised them I had another dock so wasn't paying that for it to be repaired when a new one is around that price.

At this point I am getting more frustrated. I called them again to be told that the cost was for a new dock not a repair, but because I rejected the estimate, the repair order had to be processed again.. more delays.
I asked to make a formal
Complaint or speak to a manager, as I wanted my console back by 15th February as I wanted to do part of my ACNH game on 16th. All they said was no way of doing complaint, that speaking to them is all I could do, and they couldn't put me through to a manager and they don't do call backs.
I have now bought another switch in the meantime, so to enable me to play the game, but I have asked them if my progress can be uploaded to the new console or do I need to upload it to the old one. They can't give me an answer on the phone as it needs to be escalated to relevant team.
I am still waiting for an answer, how can it be so difficult to advise, they won't just place you on hold and ask the relevant department, everything needs to have an incident number and requested via email!!

I have never had such rubbish customer service. You can't call over weekends, only email. So the customer is just waiting for them to finally decide to update. Such poor customer service.

I made an order online for a case.
They completely missed my delivery time frame of 2-4 days without any update.
Once I contacted them they said it was delayed by 4 weeks.
After 4 weeks they said my "order was cancelled".
I contacted them again and asked to not cancel my order.
They claimed this was not possible.
On checking the website they have raised the price on the item I ordered and so clearly cancelled my order in order to raise the price.
I would never order from them again due to this and would advise others of the same.

Their customer service team are an absolute joke. Had to email them because I bought two games digitally because one game wouldn't even open and the one that did open wouldn't go past the Nintendo logo, so I had two games I could not play. I looked at the website and did all the stuff to try if you have this issue, neither of them still didn't work, tried to call, couldn't get through so emailed instead and got two of the most laziest and rude people ever. Neither of them bothered to read my email that highlighted the issues, automatically decided I wanted a refund because I didn't want them games and sent me two links one for the fix it page that I had already used and told them that I had already used and another link to a page saying I can't have a refund because I don't like the game, neither of these two team members would listen to a word I was saying they just decided I didn't like the games and I wasn't getting a refund or at least credit to buy something else that might actually work on my switch. They say that don't offer refunds and that you waive your right for a refund when you tick the box at purchase, despite on both the website and the receipt it says that you have the right to a refund if you request it within 14 days of purchase, i am sure this is against consumer right laws. I have also had to call them out on several occasions on violation of GDPR, but they don't care, they just took away the more obvious violation and replaced it with something more sneaky they could get away with. Terrible customer service had to close my account and go somewhere else that has more respect for customers and consumer rights.

"Quote".: (Direct Shipping): Official support states that there is no delivery on Saturdays or Sundays. This is usually true for the USA, but even in Germany, Saturday delivery by Nintendo itself is unlikely.

Amazon & other retailers:

Standard Shipping: Often only weekday delivery, but the shipment can be dispatched on Friday and arrive on Saturday.

Express/Premium Shipping: Sometimes there are options for Saturday delivery, but this must be explicitly selected and costs extra (e.g., with Amazon Prime and its specific service).

DHL: DHL delivers on Saturdays as standard, but the online shop must choose the shipping provider accordingly and offer the option.

Conclusion: If you want fast delivery, carefully check the retailer's shipping options; Saturday delivery is possible if the retailer offers express shipping or if standard delivery is dispatched on Friday, but it is not guaranteed. | Well, I ordered on Tuesday evening, with two packages, each significantly exceeding the €80 and €500 values. "Free instant delivery" within 1 to 2 days is advertised. The tracking code isn't working. It's now Sunday. No confirmation email for anything, except that the package couldn't leave the shipping depot, and even that was only on the website... The prices for the games, most of which are digital-only, are ridiculously low compared to reputable Amazon sellers, and they're not even physical copies. I compared it to importing a Switch 2 controller from England on Amazon, which was supposed to take at least four weeks for shipping... it arrived in just under three weeks. And that wasn't even express shipping. The Switch 2 is supposed to be "shipped" directly from a depot in Hamburg to Munich in 1-2 days?! Maybe slightly Cringe. And of course, the thing doesn't have an OLED display, so the scam can really pay off. It's bad enough that the console is, to put it mildly, technically lagging behind for more than half a decade, outdated or even worse than current standards. But hey, there's a silver lining, at least. The key fob that was supposed to be included free with the purchase of 500 platinum coins... It's already arrived. Now I have a fob that's not worth €3, but at least I don't have a €470 console. The fob, by the way, came from Berlin. That's about the same distance: six and a half hours by ICE train from Munich's main/Central Station. Miracles do happen... A slight wince of vicarious embarrassment, not to say miserably incompetent. That should be the company's guiding principle. Those who are greedy and don't deliver should be eliminated. :)

Shocking customer service for a customer of 35 years. I ordered super smash
Bros on the game cartridge a while back and it said it was not reading cartridge. So I ordered a digital copy. Hadn't downloaded it when the cartridge started working again.
I emailed customer service and asked for refund of digital copy as now spend £120 on two copies. Reply .... NO.
Shame on you I've been loyal customer for 35 years buying every console and games. They could have seen I hadn't even downloaded the digital copy and could have cancelled the download.

Just greedy. Really bad.