Nintendo Arvostelua 

Been trying to cancel my subscription for 1 year (today). Filled out numerous requests, as detailed when you tell them you want to cancel, but you never get an answer and its never been cancelled!

Ordered when an extra item was available , didn’t show up in my order I contacted support and took ages to answer , then when they did they said I should’ve contacted support sooner which I did instantly , such a joke of a company . I only ordered for the extra as well so I’m really annoyed

Trustpilot should start giving us a 0 star option. I've pre-ordered in July the Pokemon ZA champions version. Item dispatched on Tuesday 15th, tracking status never changed. Tried to reach out by email, didnt get a reply. Royal mail just stated the order as lost basically and asked me to reach Nintendo. £80 wasted on something i didnt received.

I'll open this by saying it is my first utterly negative experience with them.
Pre-ordered Pokemon Legends: Z-A, Champion's Choice physical game bundle. It came without one of the bundle items AND THE GAME! The ONE thing that should be there!
They avoid any accountability because an email form you CANNOT attach photos to prove anything is the ONLY way to contact them. AND THEY IGNORE IT! HOW WONDERFUL! (That how wonderful was sarcasm by the way because this is written and therefore lacks tone of voice to otherwise indicate as such.)
Phone number? If you even find one it directs you to the email form they ignore and hangs up.
Live chat? Taken down at some point so they can ignore any accountability even harder.
Charge back? Better not if you want to keep your Nintendo account everywhere, because if you do they terminate your account which takes any legitimate digital purchases with it!

Its just frankly shocking how they think they're above accountability and the law because their site even states if you take them to trading standards they'll just ignore them as well! So now I'm spending £70, scalper prices, for a few cheap items and no game! I'll never be ordering from them ever again no matter how much I want a gift with a game I may want its just not worth this. Be better Nintendo!

Didn't even want to give one star!
Pre ordered months ago. Items didn't arrive. They have blocked all means of getting in touch with them. Calls and webchat are blocked and they're not responding to emails ( over 4 days now).
NEVER EVER BUY ANYTHING FROM THIS COMPANY!

Preorded Z-A, never got my code, got given a number, was tech support, they put me through to another department, emailed them (live chat not working phone not working) tried that, got told wrong department, have to email another department, tried contacting Nintendo US, they can't see my account.

THIS COMPANY IS A JOKE, NEVER PREODERING AGAIN

Bought a game as pre order. The order is confirmed but no game was sent or payment taken. No answer from support. No game received or any kind of information.

Terrible service. My young son recently bought FC26 in the e shop rated age 3 and went for the Ultimate edition. Having bought it (£80) he now cannot access the additional content as they say he is underage, referring to some small print which I had to find by clicking on about 15 links which they expect someone under 12 to read. Awful, would never buy from them again.

Well, I can t believe that customer services could be so very bad!I bought an online account that my son set up for me and by mistake, he put my old email address on it. I tried several times to reach out to them and they treated me like a criminal and tried to make me look like a liar, I don t think so for 6.99!
I like to play computer games with my grandkids and because of illness for a distraction and now I ve got to buy another one as I can t be bothered to fight them anymore because it takes ages and you can t get anywhere with them anyway!I was just wondering where people s money goes when things like this happen, I cab see things happen all the time by reading their reviews!

After this constant chasing of pal world and trying to patent game mechanics that you did not pioneer, I will never buy a Nintendo product for myself or another person. I will ensure that at every opportunity, I break or stop being purchased a Nintendo product or title.

Absolutely awful customer service. Bought a voucher, the foil and code scratched off at the same time. Followed the instructions to get a new code sent through.
No response after a week. Sent several emails and all information requested. zero contact back from them. Avoid!!

Customer service is the worst. Takes over weeks and months for a response. Does not care about their customers. Shop elsewhere!

J’ai acheté un jeu en promotion sur le Nintendo eShop (Outer Wilds : Archaeologist Edition, 20,99 € au lieu de 34,99 €) le 7 juillet 2025. Mon compte a bien été débité, mais le jeu n’a jamais été livré.

À la place, Nintendo a simplement crédité mon compte eShop du montant payé, sans m’en informer. Résultat : la promotion a expiré entre-temps, et je devrais maintenant payer 14 € de plus pour obtenir le jeu initialement commandé.

J’ai contacté leur service client :

- Impossible d’avoir quelqu’un au téléphone,
- Réponses vagues ou automatisées par mail,
- Et depuis que j’ai signalé leur erreur, plus aucune réponse.

Ce qui est grave, ce n’est pas uniquement le bug de paiement, c’est le manque total de suivi, de transparence et de responsabilité :

J’ai payé un produit numérique qui n’a jamais été livré.

Nintendo reconnaît dans une réponse par mail le problème mais refuse de rembourser ou d’honorer la vente.

Je déconseille fortement d’acheter quoi que ce soit sur le Nintendo eShop, surtout lors de promotions : en cas de problème, vous serez seul(e), sans recours direct ni SAV efficace.

I’ve been delivered a damaged donkey Kong cushion via bundle. I contacted the live support whom sent an email very promptly asking for proof of damage. 5 photos, sent explanation for the damage and product still sealed. 12 days later I’m still yet to even have a returns label or any form of contact other than my own. Raising concerns again via there live chat I’m simply told it’s been escalated but no time frame can be given. It really isn’t worth using the store they have no interest. Being ignored until I accept a damaged item is what it feels like. I also suggested a refund for the cushion it was in a bundle price so didn’t expect a full refund for the full amount if bought separate as I wanted to play the game been told to keep all items sealed incase they need it all back, had to buy the game again to be able to play it an keep the one in the package sealed costing further money.

I've ordered a few items from Wii U to Switch. Only problem I had was my last order that looked like the top of the box had been pressed in to see what was inside of it. The side of the lid had sort of lines in it so that it could be closed. Would be better to use more secure boxes or pop some security tape on. Other than that, no problems.

I purchased an Nintendo Switch 2 and it comes up with an error when starting any game that software was closed because an error occured. Sent to Nintendo as under warranty and returned to me saying it is fine. It is still faulty! They did not test this at all so no repair attempted - TERRIBLE SERVICE. Please avoid Nintendo, Microsoft and Sony provide a better experience all round and give you the customer peace of mind. Agree with a lot of comments here - feels like a scam / robot. Think it shows how low Nintendo value customers.

I placed an order for a game hours after release, only for their system to mistakenly consider it a preorder. And because I didn't have a preorder payment method saved, they didn't authorise the payment.

However, they have still essentially taken the money via my normal payment anyway, but told me I have to wait at least 4 days before they try authorising it again. So they have taken my money without giving me what I paid for. I went to the live chat for help, was given no help and they closed the window. To be clear, I was polite towards the support member. I would not blame them for this bizarre system.

I then tried calling their support line but was told they only handle tech problems. Since it's a digital product, they don't even allow a refund. So I'm stuck with it after this shitty experience.

It's incredible to me that such a renowned company can treat its customers so poorly.

Literal thieves.

Ordered several items, one of which was not in the parcel. Jumped though many hoops to lodge a claim for the missing item, waited two weeks then to be told it was “denied”.

Thankfully not an expensive item. Will never purchase from Nintendo directly again. Absolute scam.

Much the same as other reviews. Attempting to return a product sealed. They agreed however constantly chasing for refund information and label to return. No response

Placed an order for my daughter's birthday, paid for Express delivery (1-2 business days), order confirmation email recieved and transaction processed to take my money. A week later, I still had heard nothing from them, my order has not been updated on the website and has not been shipped. There is no way to call/chat them in real time, the only contact is via a Customer Services form which takes 2 or 3 days to get a response. I have requested to cancel my order and have bought the same items elsewhere. I am now trying to cancel my order and get my money back and days later I still have no response from them. Take your money elsewhere.