NineLife United Kingdom Arvostelua 

DO NOT ORDER OR TRUST THIS WEBSITE -I ordered Nikken MagDuo and received an email saying I had ordered something different. I had a screen shot of order so can prove this. I tried the website chat and this claimed it would put me through to a live agent it did not and eventually timed out. I rang them was placed on hold then eventually told non were available and the line went dead. It was a lot of money to lose DO NOT TRUST!

I had a complete refund and although I felt the pricing could be clearer and is much too high for the product I am very pleased to have been refunded and feel that the new score is deserved. Thank you to the customer service representative who helped me.

The worst experience ever. I will not be using this company again. I have been waiting several weeks for my order to arrive. After contacting them they said due to low stock they shipped it from the US and not the UK. They provided me with a tracking link which said the item had been delivered which was not the case. I am still waiting for a refund but they've said this will only be processed once the my order arrives. I have little faith in the order actually getting to me. Very annoyed

All fine, just took a long time to get to us.

Pack of two arrived as pack of two in one parcel as my order.

There was a delay, but the customer service team was willing and eager to assist with any other matters. I received the items I ordered.

I ordered some Chinese herbs £100 never heard nothing for 4 weeks so contacted them to be told they would look into it another week went by was then told I could have an alternative product I told them I did not want an alternative product and asked for a refund. They then came back with 4 continuous emails offering me a voucher or 25% off my next order they were doing everything they could to not refund the order I am still waiting as we speak after my 8th email asking for a refund. DO NOT BUY FROM THIS COMPANY THEY TAKE YOUR MONEY AND DONT DELIVER THE GOODS THEN WONT REFUND THE MONEY. I WILL BE TAKING THIS FURTHER AND DOR ANYONE THAT RISKS BUYING FROM THEM THE MORE FOOL YOU.

Great product and great service. Thank you

Efficient service, regular updates & prompt delivery to N Ireland. Product is pure & has no fillers which is great, unlike many others. Many thanks.

Easy and smooth buying experience

Took a while to be dispatched but happy with product. Advised to use it by a Tissue Viability nurse

Good communication and product as expected. Many thanks

The promised timescale was kept to. The produce came in two "bundles". Possibly due to not using a box but using a bubble wrap bag.
The stuff inside (3 freeze dried herbs) is the usualstuff which really adds "zing" to my meals!

I ordered a high-value item from NineLife South Africa on 6 August 2025.
Two months later, I still have no delivery, no working tracking link, and no refund — despite repeated written assurances from their “WeCare” team that the item would either be delivered by mid-September or refunded in full if not received.

That promise was never honoured. After weeks of silence, I was told the package was “at my local post office” — which is absurd, since there are no functioning postal deliveries in my area and the order was sold with delivery included in the price.

I have now cancelled the purchase and demanded a refund under South African consumer law for breach of contract (malperformance).
To date, NineLife has ignored this lawful demand.

If you are considering ordering from NineLife in any country, please take this as a serious warning:

Their customer service is evasive and inconsistent.

Refunds are delayed or refused even when the company is clearly at fault.

Delivery promises are repeatedly broken.

I would strongly advise using a reputable retailer with verifiable local operations.

(This review concerns NineLife South Africa but is posted here to alert global consumers, as the same parent company appears to operate under multiple NineLife domains.)

Absolutely superb service in getting my parcel to me after the initial package was lost by local couriers.

Easy ordering process and able to obtain products not available elsewhere. Good communication via email updates. Did take a while to arrive though (couple of weeks) so speedier method of shipping would be better.

The worst online store , after the purchase ,five days later, they send an email that they don't have this product

Good product didn’t realise it was coming from USA so took longer for delivery