I spoke with Sammy and lastly Ruth. They were both so professional and extremely helpful in handling my situation. They provided an quick resolution and i cannot thank them enough.
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One star is a bit generous! Theyll not hold an agm because they know theyll get voted off, service has gone from rubbish to non existent, there accounting is a joke invoices always got discrepancie... Näytä lisää
Newton are a reliable and responsive factor. They replied to my requests for property maintenance quotes and work promptly, and the work has been done very quickly. I’m relieved that I can rely on the... Näytä lisää
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I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... Näytä lisää
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Yrityksen kirjoittama
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Yhteystiedot
87 Port Dundas Road, G4 0HF, Glasgow, Yhdistynyt kuningaskunta
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4,2
Hyvä
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Stayed in a flat for 7 years with…
Stayed in a flat for 7 years with Newton as property managers. The condition of the building went down consistently and the cost of the fees went up. I was £150 when moving in 2019, and these fees peaked at £367 PER MONTH (it was a 1 bed flat). When I queried this and asked for invoices to evidence and justify this cost, they advised me it was £5 per invoice. On speaking to othet tenants in my propery, there was also no consistency in the pricing, with each flat paying a different fee which was not based on size or number of rooms. It forced me out my flat as I did not trust what the fees could rise to, or what other impromptu bills would arrive on my doorstep. I also advised at one stage , under huge financial strain, that my flat was on the market and that I would hopefully be out in a few months and I would I would settle my bills from the proceeds of the flat, and asked them to let me know if there was an issue. No word and next thing I knew there was a letter from the debt collector. And like I say, it would be one thing if the flat was immaculate, but by the time I left, the condition of the building was terrible. Con artists with a license to print money and the sooner they are regulated the better.
19. elokuuta 2026
Efficient customer communications from Tam.
Tam was really polite and efficient. I phoned initially to pay a bill, but he explained to me that infact it was a credit.
He was helpful and courteous.
18. elokuuta 2026
Vastaus yritykseltä Newton Property Management
Good morning Isobel,
Thank you for taking the time to share your feedback. We're delighted to hear that Tam was polite, efficient, and able to clarify that your account was actually in credit. Providing helpful and courteous service is very important to us, and it's great to know Tam made your experience a positive one. We appreciate your kind words and will ensure your feedback is passed on to him.
Kind regards,
The Team @ Newton
Horrendous issues with this factor…
In response to Newton's reply.
Passing the buck as always.
Has anyone ever heard of an electricity company who doesnt accept reading provided by a consumer. Absolute nonsense
By the way nobody has been directly in contact with me to resolve the issue.
The reply on trustpilot is Newton trying to save face.
Don't fall for it and under no circumstances consider this company as factor. Worst company I have ever come across by a country mile. ZERO customer service or communication. Incorrect invoices just fired out every quarter and no service received for actually managing our properties.
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Response received from Newton today stating bill of close to £400 was for the meter to be checked to ensure it wasn't faulty. Conclusion is that meter is not faulty and excessive bills are due to Newton failing to manage our block flats by providing actual meter readings.
We've been telling them this for years when they moved all the blocks to Ecotricity without our knowledge.
The service is SO bad you could not make this up!
Needless to say as owners we will refuse to pay for costs directly relating to the mismanagement of our properties.
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Horrendous issues with this factor dating back to 2019. Been fighting for years for correct invoices but never get anywhere with them. Even withholding payment doesnt work. Constant incorrect electricity bills and now a bill of close to £400 for them to take meter readings in an attempt to resolve their mismanagement. Moved all the blocks of flats to a different electricity supplier without our knowledge with huge standing charges compared to previous supplier. Avoid at all cost. All the blocks in our village have the same horror stories. They dont answer emails and are not available when you call. Those in the village who have the misfortune to have them as a factor have lost the will to live trying to deal with them. Worst customer service you could possibly imagine. Charge you every quarter but fail to manage the property in amy sense. AVOID!!
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning,
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with this matter and would like to clarify the circumstances surrounding the meter inspection and associated costs.
The inspection was arranged following ongoing concerns regarding electricity consumption and billing. Prior to this, the utility supplier had been requested to investigate and carry out testing; however, the required checks were not fully completed. As a result, further attendance was arranged to establish whether the meter itself was functioning correctly and to help identify the source of the issue.
For clarity, responsibility for the collection and validation of electricity meter readings rests with the electricity supplier. While our Property Manager will often record readings when attending site, suppliers do not always accept third-party readings and may require their own verified readings for billing purposes. This process is unfortunately outside of Newton Property Management's control.
The purpose of the meter inspection was not to generate additional costs for owners, but to investigate concerns that had been raised and to determine whether the meter was faulty. The conclusion reached was that the meter was operating correctly. The inspection was therefore undertaken in an effort to assist with resolving a longstanding issue where supplier investigations had not provided a conclusive outcome.
With regard to the change of electricity supplier, utility contracts for communal supplies are managed in accordance with the relevant arrangements in place for the development. We appreciate that utility costs and standing charges have increased significantly across the UK in recent years, which has affected developments nationwide.
We recognise your frustration and appreciate that billing issues can be extremely concerning. However, we do not accept that the meter inspection arose as a result of mismanagement by Newton. The inspection was commissioned to investigate concerns that had been raised after supplier actions had not fully resolved the matter.
We remain committed to working with owners, suppliers and all relevant parties to address any ongoing concerns and ensure that issues are investigated appropriately.
Kind regards,
The Team @ Newton
I would give zero if I could
I would give zero if I could, worst experience with this factor, bad communication. Bills always messed up.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning,
Thank you for your feedback. We are sorry to hear that you have been dissatisfied with your experience.
We take concerns regarding communication and billing seriously and appreciate how frustrating it can be when there are queries relating to invoices or account information. Our team works to investigate and resolve any issues raised and to ensure that charges are applied in accordance with the information available to us from suppliers and contractors.
While we recognise that we may not always meet expectations, we do not accept that we fail to manage properties or deliberately ignore customer concerns. We encourage owners to continue raising any specific matters directly with us so that these can be reviewed and addressed appropriately.
We value all feedback as it helps us identify opportunities to improve our service and customer communication.
Kind regards,
The Team @ Newton
Excellent service provided by Elizabeth…
Excellent service provided by Elizabeth Connor. She was so quick to respond when others failed. She was so approachable and attentive! Elizabeth sorted my problem in no time! Newton is so lucky to have an employee like Elizabeth! Thank you so much!!!!
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Olgha,
Thank you so much for your wonderful review. We are delighted to hear about your positive experience with Elizabeth Connor and the service she provided. It's fantastic to know that her quick response, approachable manner and attentive support helped resolve your issue so efficiently.
We are incredibly proud of our team, and feedback like yours highlights the dedication and commitment Elizabeth brings to her role every day. We'll be sure to pass on your kind words to her, as we know she will greatly appreciate them.
Thank you again for taking the time to share your experience and for choosing Newton Property Management.
Kind regards,
The Team @ Newton
Rhea Inkster
This is a review of one member of your company - Rhea Inkster. Her communication has been excellent. She responded quickly to a request for help with an issue at my property, phoning up soon after I'd emailed, and keeping me updated.
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Rob,
Thank you for taking the time to leave a review and share your experience with Rhea Inkster. We're delighted to hear that you found her communication excellent and that she was able to assist you promptly with the issue at your property.
Providing timely updates and keeping our customers informed is something we strive for, so it's great to know that Rhea's responsiveness and proactive approach made a positive difference. We'll be sure to pass your kind feedback on to her
Lift malfunction problem
Lift malfunction problem reported and satisfactorily dealt with within 24 hours. Impressed.
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Hi Iain,
Thank you for taking the time to share your feedback. We're delighted to hear that the lift issue was reported and resolved to your satisfaction within 24 hours. It's great to know that our team was able to respond promptly and deliver the level of service you expected.
We appreciate your kind comments and are pleased that we were able to leave you impressed with the outcome.
Kind regards,
The Team @ Newton
Very pleasant guy came out and resolved…
Very pleasant guy came out and resolved our buzzer problem. Came the next day after requesting no complaints
13. elokuuta 2026
Vastaus yritykseltä Newton Property Management
Hi Craig,
Thank you for taking the time to leave a review. We're delighted to hear that the issue with your buzzer was resolved quickly and that our contractor was able to attend the day after your request. It's great to know you found the service prompt and professional.
We really appreciate your feedback and are pleased we could get the problem sorted to your satisfaction.
Kind regards,
The Team @ Newton
Newton Improving?
I have been dealing with Louise at Newton and since she has taken over the management of my properties the service has greatly improved. Thanks Louise. Long may this continue.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Nikki,
Thank you for your kind feedback. We're delighted to hear that you've noticed such a positive improvement in the management of your properties since Louise took over. Providing excellent service is our priority, and Louise will be thrilled to know her hard work and dedication have made such a difference. We truly appreciate your support and look forward to continuing to deliver the high standard of service you've experienced.
Kind regards,
The Team @ Newton
Professional and effective
Linda has been a professional and effective point of contact for me for more than 10 years. She is helpful, timely in her responsiveness, and solution-focused. It’s not easy communicating issues from a Factor perspective, but I have appreciated Linda’s direct style.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Marianne,
Thank you for your kind feedback. We truly appreciate your recognition of your working relationship over the past 10 years with Linda. We are pleased that Linda's responsiveness, direct communication style, and solution-focused approach have helped navigate complex issues. Building trusted relationships and working collaboratively to find practical solutions is something we value greatly, and we look forward to continuing to support you in the future.
Kind regards,
The Team @ Newton
Aberdeen Office of Newton
Justyna in the Aberdeen office has been the most efficient person we have dealt with so far, in the 3 years we have been living here. She has dealt with all our queries promptly over the last few weeks. Most of our communications have been regarding people from the other development using our car park. Unfortunately, problems are always difficult to address because of the car park being on private land.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Isobel,
Thank you for taking the time to share your feedback. We're delighted to hear that Justyna has provided such efficient and prompt support with your queries. We understand how frustrating the parking situation has been, particularly given the challenges associated with private land, and we appreciate your patience while these concerns have been addressed. We will be sure to pass your kind comments on to Justyna, who will be pleased to know her efforts have made a positive difference. Thank you for your continued support.
Kind regards,
The Team @ Newton
Hayley is growing into a difficult and…
Hayley is growing into a difficult and stressful job.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Euan,
Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to hear your comments about Hayley. Property management can be a demanding and complex role, and we're delighted that you've recognised the hard work and dedication she brings to supporting our customers. We will be sure to share your kind words with her. Thank you again for your support.
Kind regards,
The Team @ Newton
DISGRACEFUL FACTORING
Newton Factors for Balfour Park Development and the state of the landscaping is very bad despite numerous complaints. The company they have engaged this year merely cuts grass and tackles weeds by spraying weed killer and killing hedges and planting. Newton took over the development before the landscaping was up to standard and promised to finish the planting. They didn’t. Those responsible for not keeping promises and contracting the latest company should be ashamed at treating the residents like this.
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Doreen,
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with the current condition of the landscaping at Balfour Park.
Please be assured that the Property Manager has visited the development on several occasions and has met directly with the Grounds Maintenance Contractor to review the concerns raised and discuss areas requiring attention. We take all feedback regarding the upkeep of the development seriously and continue to monitor the contractor's performance.
While we have not received similar complaints from other residents at the development, we appreciate that your experience has led to frustration. The Property Manager has received your correspondence and will respond directly to the points you have raised in due course.
Thank you for bringing your concerns to our attention. We remain committed to working with all parties involved to ensure the development is maintained to an appropriate standard.
Kind regards,
The Team @ Newton
Newton are very professional
Newton are very professional, very courteous, their services always aim for positive outcomes on every maintenance job they undertake xx many many thanks
4. elokuuta 2026
Vastaus yritykseltä Newton Property Management
Good morning Isabella,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We're delighted to hear that you found our team professional and courteous, and that our commitment to achieving positive outcomes on every maintenance job has made a difference. Your feedback means a great deal to us, and we look forward to assisting you again in the future. Many thanks from everyone at Newton!
Kind regards,
The Team @ Newton
Highly Recommend Yvonne Mathers of Newton Property Glasgow
I cannot recommend Yvonne Mathers at Newton Property highly enough. From the very beginning, Yvonne went above and beyond to help me with what became a very stressful and complicated insurance claim.
She took complete ownership of the process, liaising tirelessly with the intermediaries and the insurance company on my behalf. There were countless emails, follow-ups, and persistent complaints that needed to be made to keep everything moving, and Yvonne handled it all with professionalism, determination, and genuine care. She never gave up, even when the process became frustrating and drawn out.
Thanks to Yvonne's hard work and dedication, we finally received our first stage insurance payout and can now begin the repairs to our property. I genuinely don't believe we would have reached this outcome without her expertise and persistence.
Yvonne is an outstanding property manager who truly cares about her clients and goes the extra mile to achieve the best possible result. Thank you, Yvonne, for everything you did—you made an incredibly difficult situation so much easier, and I am sincerely grateful.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Lynn,
Thank you so much for your kind words and detailed review. It was a pleasure to assist you throughout this claim, although I know it was an incredibly stressful and frustrating process at times.
I'm delighted that we were able to secure the first-stage insurance payout and help move things forward so that repairs can now begin. While there were certainly challenges along the way, achieving the best possible outcome for our clients is always my priority, and I'm glad I could support you through each step of the journey.
Your patience and cooperation throughout the process were greatly appreciated, and your feedback means a great deal to me. Thank you again for taking the time to share your experience. I wish you all the very best with the repair works and look forward to seeing everything restored to normal as quickly as possible.
Kind regards,
The Team @ Newton
5 stars for Property Manager Linda (Glasgow)
I've been living within the Parade Park complex for nearly 10 years now. As a renter and now an owner. Linda Thomson throughout that time has been the best Property Manager I could hope for and has made such a difference to my view of Newton. I've had experiences of plenty of Factors in the past and even with Newton at a different location. I can say with confidence that this has been the best period of time I've had with thanks to Linda's prompt responses and her persistence in following through to a resolve. Even with the more minor niggles, she has always been there to take care of them. She is attentive and caring towards the residents she supports and clearly takes pride in her role. Recently discovered she is moving on to another area and I'm gutted to see her go. I can only hope her replacement will continue be as reliable, capable and approachable as Linda has been. Thanks Linda! Grateful for all the comms over the years. A credit to Newton.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Katie,
Thank you for taking the time to share your experience and for your loyalty to Parade Park over the last 10 years, both as a renter and now as an owner.
We are delighted to hear how much of a positive impact Linda has had throughout your time with us. Providing responsive, reliable, and caring support is exactly the standard we strive for, and your comments clearly reflect the dedication and professionalism Linda brings to her role every day.
We will make sure your kind words are passed on to her. While we understand your disappointment at seeing her move on, we're grateful for the recognition you've given her commitment to resolving issues promptly and supporting residents with such care and attention.
Thank you again for your wonderful feedback and for being part of the Parade Park community. We wish Linda every success in her new area and remain committed to providing the high level of service you've come to expect from Newton.
Kindregards,
The Team @ Newton
Jamie-Lee has been first class
Jamie-Lee has been first class. She is very helpful, approachable and great at her job! Thank you Jamie-Lee for all the help you have been giving us over the last couple of months!!
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Jamie-Lee has provided such a positive experience and has been so helpful, approachable, and supportive over the last few months. Delivering excellent customer service is something we take great pride in, and it's fantastic to know that Jamie-Lee's dedication and professionalism have made a real difference.
We will be sure to pass your kind feedback on to her. Thank you again for your generous comments and for choosing Newton. We truly appreciate your support.
Kind regards,
The Team @ Newton
Supportive
I got a prompt response detailing the actions which would be taken. The actions were taken and a follow up check in happened - great experience
22. heinäkuuta 2026
Vastaus yritykseltä Newton Property Management
Good morning Wendy,
Thank you for your feedback. We're delighted to hear that you received a prompt response, clear communication on the actions being taken, and a follow-up check-in to ensure everything was resolved. We appreciate your kind words and are pleased we could provide a great experience.
Kind regards,
The Team @ Newton
Great service
I always find the Inverness office to be very responsive. June has once again responded very quickly to my recent query and suggested solutions. She is very helpful and friendly. Great service.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Gill,
Thank you for your kind feedback. We're delighted to hear that you've once again had a positive experience with our Inverness office. June will be pleased to know that her prompt response, helpful suggestions, and friendly approach made a difference. We truly appreciate your continued trust in our team.
Kind regards,
The Team @ Newton
I cannot give 0 stars or else I would
Update 3: Over 3 weeks later... nobody has been in touch from "senior management" like their reply suggested. My normal factor has been in touch, once, but the issue still isn't fixed.
DO NOT TRUST THIS COMPANY WITH ANYTHING.
Update 2: Despite them replying (possibly with AI written reply) saying that as priority I'd be contacted by senior management... I have been contacted by nobody. Not even my normal factor contact, 6 days later. Once again,I am having to ask for an update. This is beyond a joke.
I cannot give 0 stars or else I would. Dealing with the Aberdeen branch has been nothing short of woeful. Months I have been waiting for a roof repair, and I am never given an update unless I ask for it, and am just constantly told "we have asked the roofing company for an update". Even after a quotation was apparently accepted and a timeline of 4-6 weeks was given for the work to be completed, its been 13 weeks since. And no update, so I asked for one only to be told that the roofing company is on holiday. This is unbelievably terrible service. Have read other reviews from people with similar situations, especially around roof repairs.
There's 0 care for the customer, and absolute no sense of urgency to carry out needed repairs. But they will absolutely chase you up for bills and fees with no notice.
UPDATE: Despite them replying and saying someone senior would contact me... nobody's been in touch. So that's just lip service.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Dave,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and understand your frustration regarding the delays, lack of proactive communication, and the length of time you have been waiting for your roof repair to be completed.
We recognise that the level of service you have described falls short of the standards we aim to provide. While we appreciate that delays can sometimes occur when working with third-party contractors, we accept that this does not excuse the lack of regular updates or the uncertainty you have experienced throughout this process.
We take your concerns seriously and, as a priority, a senior manager will be contacting you today to discuss your case in detail, review the status of the repair, and work towards a resolution.
Thank you for bringing this matter to our attention. We value your feedback and the opportunity to put things right.
Kind regards,
The Team @ Newton
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