I spoke with Sammy and lastly Ruth. They were both so professional and extremely helpful in handling my situation. They provided an quick resolution and i cannot thank them enough.
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One star is a bit generous! Theyll not hold an agm because they know theyll get voted off, service has gone from rubbish to non existent, there accounting is a joke invoices always got discrepancie... Näytä lisää
Newton are a reliable and responsive factor. They replied to my requests for property maintenance quotes and work promptly, and the work has been done very quickly. I’m relieved that I can rely on the... Näytä lisää
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I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Yhteystiedot
87 Port Dundas Road, G4 0HF, Glasgow, Yhdistynyt kuningaskunta
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4,2
Hyvä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Yvonne was very helpful and helped…
Yvonne was very helpful and helped resolve the roof leak extremely promptly.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Emma,
Thank you for taking the time to leave a review. We are delighted to hear that Yvonne was able to assist you and help resolve the roof leak so promptly. Providing efficient and effective service is very important to us, and it is great to know that Yvonne's support made a positive difference. We will be sure to pass your kind comments on to her.
Kind regards,
The Team @ Newton
Avoid at all costs!!
Newton have managed the development my flat is in since mid-2024 and I have never felt so stressed and disrespected in my life.
Elizabeth has been our PM for the majority of our time with Newton's, and every day has a different answer to the simplest of questions. I've been consistently patronised, misled, and outright lied to as it appears this company exist to take money and play the blame game. Her line manager, Justine, has supported her in every wrongdoing at our development.
Most recently they have claimed Elizabeth has visited our development three times a week whilst repair works were ongoing in our car park. These works had to be organised by our hard working committee - as Newton's had since our AGM in 2025 to book these works in yet a year is not long enough to book in a week-long repair project for Newton's it seems. Whilst allegedly carrying out these visits three times a week, Elizabeth didn't manage to notice various areas of the car park had been missed, has not shared the original scope of works the contractor was working to with owners, and has most recently said "Newton's aren't responsible for for checking/overseeing works at a development. We are only responsible for appointing and paying contractors" which is utter nonsense given they charge additional admin fees for the management of large projects. Avoid at all costs, or hire and end up in the never ending loop that is their complaints process.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
VERY GOOD CUMMNICATION AND VERY HELP…
VERY GOOD CUMMNICATION AND VERY HELP STAFF AND GET THE JOBE DONE IN NO TIME
1. syyskuuta 2026
Vastaus yritykseltä Newton Property Management
Good morning Pritam,
Thank you for your kind review. We are delighted to hear that you were pleased with our communication and found our team helpful and responsive. Providing excellent service and resolving matters quickly for our customers is always our goal, so it's great to know this was reflected in your experience.
Kind regards,
The Team @ Newton
Vastaus yritykseltä Newton Property Management
Good morning Michael,
Thank you for your review. We are pleased to hear that you received great service and appreciate you taking the time to share your feedback. Your support is greatly valued, and we look forward to continuing to assist you in the future.
Kind regards,
The Team @ Newton
June was exceptionally helpful
June was exceptionally helpful, when I contacted Newton in regards to an issue I had regarding the entry release in the property.
Thank you June for your professional support.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Joanne,
Thank you for taking the time to share your feedback. We are delighted to hear that June was able to assist you with your entry release issue and provide the professional support you needed. We will be sure to pass on your kind comments to her, and we're pleased she was able to help resolve your query.
Kind regards,
The Team @ Newton
Dealt with promptly by Cheryl
Dealt with promptly by Cheryl, who was friendly and helpful.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning,
Thank you for taking the time to leave us a review. We're delighted to hear that Cheryl was able to assist you promptly and that you found her friendly and helpful. We will be sure to pass on your kind comments to her, as feedback like this is always appreciated.
Kind regards,
The Team @ Newton
Vastaus yritykseltä Newton Property Management
Good morning Graeme,
Thank you for your fantastic 5-star review. We're delighted to hear that you've had such a positive experience and that you've found our team helpful and easy to work with. Knowing that nothing is ever a problem is exactly the level of service we strive to provide, and we truly appreciate your kind feedback.
Kind regards,
The Team @ Newton
Flooded kitchen due to external backed up blockage
Tracy in the Glasgow office was very helpful regarding a flood in my kitchen (in Aberdeen ground floor flat) caused by a blockage. Tracy was very professional, calm and informative asking what happened and arranging for a Drain Surgeon to call the next day.
30. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Chris,
Thank you for taking the time to share your experience. We are pleased to hear that Tracy in our Glasgow office was able to assist you following the flood in your Aberdeen property. Situations like these can be stressful, so it is great to know that Tracy's professionalism, calm approach and clear communication helped provide reassurance while arranging for a Drain Surgeon to attend promptly. We will be sure to pass your kind comments on to her.
Kind regards,
The Team @ Newton
New customer with Newton
New customer with Newton. Very helpful in sorting out my new factors bill. Made the process very easy.
20. elokuuta 2026
Vastaus yritykseltä Newton Property Management
Good morning,
Thank you for taking the time to leave a review and welcome to Newton. We are delighted to hear that our team was able to help you with your new factoring bill and make the process straightforward and easy to understand. We appreciate your feedback and look forward to continuing to support you in the future.
Kind regards,
The Team @ Newton
Excellent customer service from Ruth…
Excellent customer service from Ruth McGowan , very helpful and professional with still being very friendly.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Kim,
Thank you for taking the time to leave this fantastic feedback. We are delighted to hear that Ruth McGowan provided you with excellent customer service and that you found her to be both professional and friendly. We will be sure to pass your kind comments on to Ruth, who will be pleased to know her help made such a positive impression.
Kind regards,
The Team @ Newton
Vastaus yritykseltä Newton Property Management
Good morning Stephen
Thank you for your positive review. We're delighted to hear that you've experienced good customer service and found the communal areas to be clean and well maintained. Our team works hard to provide a high standard of service and to ensure shared spaces are kept in excellent condition, so it's great to know this has been noticed.
We appreciate you taking the time to share your feedback and thank you for your support.
Kind regards,
The Team @ Newton
Positive interactions
Have only ever had positive interactions with Newton PM. Always quick to communicate and respond. Most recently dealing with Jim Breckenridge + Jack Watson.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning,
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you've consistently had positive experiences with Newton and that our team has been responsive and communicative whenever you've needed assistance.
It's particularly pleasing to hear your recognition of Jim Breckenridge and Jack Watson. We will ensure your kind comments are passed on to them, as feedback like this is always greatly appreciated by our colleagues.
Thank you again for your support and for choosing Newton Property Management.
Kind regards,
The Team @ Newton
My account was in debt for over £1000…
My account was in debt for over £1000 whIch shocked me. I didn't understand how I was in so much debt. I had a recent bereavement and hadn't noticed ... but when I thought about it later, perhaps I should have had notification that my payments were insufficient. I contacted the account manager who put me in touch with finance. Together we worked out a plan where I paid half of the debt immediately and increased my monthly payments with a plan to repay the outstanding debt in two months. In the past I have overpaid and had a refund of £1000 so perhaps this coloured my thinking. During this time I spoke with both the manager and finance dept to resolve this issue, both being supportive and flexible.
17. elokuuta 2026
Vastaus yritykseltä Newton Property Management
Good morning Sandra,
Thank you for taking the time to share your experience. We are sorry to hear about your recent bereavement and appreciate you contacting us to discuss your account.
We understand how receiving an unexpected balance can be concerning. We're pleased that, after speaking with your Property Manager and our Finance Team, we were able to work together to review the account and agree a repayment plan that suited your circumstances. Our aim is always to be supportive and flexible where possible, helping owners find a manageable solution.
Thank you for recognising the assistance provided by both teams. We are glad we could help resolve the matter and provide some reassurance during a difficult time. We wish you all the best and appreciate your feedback.
Kind regards,
The Team @ Newton
Thank you, Kate Bulloch, Senior Property Manager
Owner/occupier, apartment in multi-storey block in Glasgow, managed by Newton. Noticed staining marks in bathroom ceiling. Probably from a water leak from above. Took some images and called in at Newton’s Glasgow office. Receptionists were professional and listened to me and quickly passed onto Kate Bulloch, Senior Property Manager. Kate listened to my issue, examined images and discussed what action was needed. Kate very quickly took control of the situation, suggested a plumber track and trace and contacted the upstairs neighbour by email and voicemail. I was kept abreast of all developments by Kate throughout. The upstairs neighbour contacted me the same day informing me that a plumber had been contacted and would carry out a track and trace that evening. Track and trace was carried out and leak was quickly addressed. It was good that the leak was addressed quickly as issues of this type can be stressful. Thanks to Kate’s professionalism, quick response and management of the whole process. Thanks also to upstairs neighbour for quick response.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Peter,
Thank you for taking the time to share your experience. We're delighted to hear that Kate was able to assist you promptly and professionally during what can understandably be a stressful situation.
It's great to know that our Glasgow reception team provided a helpful first point of contact and that Kate kept you informed throughout the process while coordinating with all parties involved. We appreciate your recognition of her proactive approach and communication, which helped ensure the issue was investigated and resolved as quickly as possible.
Thank you also for highlighting the cooperation of your neighbour in arranging the necessary works. We will be sure to pass your kind comments on to Kate and the team. We really appreciate your feedback and are pleased we could help achieve a positive outcome.
Kind regards,
The Team @ Newton
Vastaus yritykseltä Newton Property Management
Good morning Mr Nasir,
Thank you for your feedback and for taking the time to leave a review. We're pleased to hear that you feel the company is doing its job well and providing a good service.
We appreciate your support and look forward to continuing to serve you. Thank you for choosing us! ⭐⭐⭐⭐⭐
Kind regards,
The Team @ Newton
Big shout out for June
Big shout out for June in the Inverness office. She organised the works to fix the pavement and a sunken drain outside my house. It’s no longer a trip hazard which I feel really good about now. Thank you June for persevering with this one.
Much appreciated,
Julie
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Julie,
Thank you for taking the time to share your experience. We're delighted to hear about the excellent support you received from June in our Inverness office.
It's wonderful to know that June was able to arrange the works to repair the pavement and sunken drain outside your home, helping to remove the trip hazard and improve the area for you. We'll be sure to pass on your kind words and recognition for her perseverance and dedication in getting this resolved.
Thank you again for your feedback. We really appreciate your comments and are pleased we could help. 😊⭐️⭐️⭐️⭐️⭐️
Kind regards,
The Team @ Newton
Alan Murphy was very helpful and…
Alan Murphy was very helpful and patient, he assisted to set up a direct debit for me, he was nicely spoken and very polite 5*
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Kaz,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Alan Murphy was able to assist you with setting up your direct debit. His patience, professionalism, and polite manner are qualities we greatly value, and we're pleased they made a positive impression on you. We'll be sure to pass your kind feedback on to Alan. Thank you for choosing us and for your 5-star rating! ⭐⭐⭐⭐⭐
Kind regards,
The Team @ Newton
Set up direct debit with one easy call
Set up direct debit with one easy call. Alan Murphy was friendly, patient and business like today.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning,
Thank you for taking the time to share your feedback. We're delighted to hear that setting up your Direct Debit was quick and straightforward. Alan will be pleased to know that his friendly, patient, and professional approach made a positive impression. We appreciate your comments and your custom.
Kind regards,
The Team @ Newton
This has got to be one of the worst…
This has got to be one of the worst property factoring companies that Aberdeen properties have the unfortunate burden of dealing with. Justyna, our appointed property manager is incompetent, lies to and misleads owners, but newton keeps insisting is "capable" even though 7 months have now passed that she have been unable to replace a door lock in our building. She informed the owners that a replacement lock was "not possible" yet somehow I, a mere homeowner, managed to get a quote for this (on 11th May 2026 for reference). She also managed to lose all keys to our development for approximately a year, a massive security situation which newton seems to view as a completely normal situation for them which is beyond worrying. She has made changes to the security of our development which she had no authority to do but charged us for it regardless. Newton is refusing to refund these unauthorised security changes and insists we must vote on the matter to have things changed back. Justyna and Newton are viewed as dangerous and causing major anxiety within our development at this point in time due to the various security issues they have created and what they might do next, without notice or consultation.
It has so far taken a property manager, an associate director, and their complaints department, approximately 7 months to not be able to replace a lock. I've written to their directors for help without success, they also seem to be completely uninterested in customer satisfaction. I ended up purchasing the replacement lock on Newton's behalf due to their inability to do so, we agreed payment terms of 5 working days from me presenting the invoice on 29th July. At the point of updating this, it is now 23rd August and no payment has been received. I will be arranging the lock replacement myself this coming week and proceeding with further action against them. I have no idea why this company has any expectations of anyone paying a management fee when they're unable to follow the wishes of owners, unable to manage basic repairs, but somehow find the time to lessen the security of residents and owners and charge them for it. This door lock replacement was quoted by newton to owners as "urgent" and being treated with "high priority" by Catherine in complaints.
This has got to be the worst customer service company I've ever had the misfortune to deal with. They will take your money as per their wss, will not abide by their own wss and will provide zero service in return for your money. They may also lessen your safety and security and charge you the privilege of it! It's absolutely disgusting how this company operates.
They also appointed a carpet cleaning company who dripped dirty waste water down our communal stairwells leaving them worse than before they were 'cleaned'. I complained about this in May 2026 and no remedial action has taken place to date and their correspondence insinuates that they have no desire to remediate it. We were advised in January that we would receive quotations for carpet cleaning for consideration, we have not received these to date. Newton proceeded with an inadequate contractor without consultation and now is refusing to remediate their shoddy contractor performance whilst expecting us to pay for it.
------------------------------------------------
My response to Newton, not only do they believe that not resolving complaints should leave customers satisfied, they take weeks to respond to emails regarding urgent matters, don't respond to phonecalls, take 6 weeks to call a locksmith for example, yet seem to have a full time employee able to respond to trust pilot reviews in a matter of hours! I notice no accountability in their responses to any 1 star reviews on here for any of their dissatisfied customers. If only they put this much energy and effort into providing the service they charge for... It seems Newton's priorities are all off here, public image before customer service at all times!
I also note their comment regarding payment process being adhered to. Payment has not been processed in relation to an agreed process, if only you would stop lying to try and save face in public, Newton! I have it in writing our agreement which you are in breach of. Your team is available for updates? They are constantly absent, they are never available. They take 6 weeks to respond to matters, even your management team can't abide by your dictated wss. With such little regard given to supplier payment terms, I'm assuming your dictated payment terms on your invoices can be interpreted as we wish to interpret them?
Regardless of your public response to attempt to save face, your service provision is absolutely dire and potentially dangerous based on some of your actions to date.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Louisa,
Thank you for your feedback. We are sorry that you are dissatisfied with the service provided and appreciate the opportunity to respond.
With regard to the door lock replacement, the recommendation to replace the lock was based on the advice of the qualified locksmith who attended the property. As you are aware, a number of factors outside of our direct control contributed to delays in sourcing a suitable replacement solution. Throughout this process, we continued to communicate with owners and contractors in an effort to bring the matter to a resolution.
We acknowledge your decision to source a replacement lock directly and appreciate your efforts in assisting with this matter. The reimbursement request is being progressed in line with the agreed process, and our team remains available to provide updates where required.
In relation to your comments regarding communication, repairs, contractor performance and development management, these matters have been formally addressed through our complaints process and responses have been issued. While we recognise that you disagree with some of the outcomes, we do not accept that Newton Property Management has acted outside its authority or failed to take the concerns raised seriously.
We are committed to delivering a professional service and continuously reviewing feedback to improve our processes. We regret that your experience has not met your expectations and will continue to engage constructively with homeowners and owners' associations regarding matters affecting their developments.
Thank you for taking the time to share your views.
Kind regards,
The Team @ Newton
Were the factors of my flat and…
Were the factors of my flat and absolutely useless never dealt with things in a good time frame. Settled my final invoice with them when I sold my flat. Was emailed a few times saying I owned more money. Phoned and spoke to them and was told it was an error, I then got chased 2 and a half years later for money. Would avoid at all costs do not run in a professional manner. I have a factor company in my new house with James Gibb and the difference in work ethics are night and day. I always paid my monthly factor fee to Newton and know for a fact the development I lived in was in arrears with the factor so they obviously chase old clients to try and make this back. COWBOYS
In response…. final invoice within 6 months well thats interesting I have an email that was sent a few days ago from Newton saying I could be charged 6 years after selling the property …sounds like you need to communicate in the office with which lie you are going with as I said COWBOYS
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
With regard to the balance outstanding on your account, we would like to clarify that, within the sales letter issued to your solicitor during the sale of your property, we advised that the final account could take up to six months to be produced as our services are invoiced in arrears. Your final invoice was issued in August 2024, which was within the six-month timeframe advised at the point of sale.
The balance outstanding relates to charges that became due following the production of the final account and remains payable. We appreciate that there may have been some confusion regarding the account, however the charges are valid and were raised in line with the information provided to your solicitor during the conveyancing process.
We understand that you were unhappy with aspects of the factoring service provided and respect your right to compare your experience with other managing agents. However, we would like to reassure readers that any outstanding balances pursued relate to legitimate charges due on an account and are not connected to arrears accrued by other homeowners within a development.
If you would like to discuss the account further, please contact us directly and we will be happy to review the details with you.
Kind regards,
The Team @ Newton
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