Lauren MacKenzie is the current Property Manager for the block of six flats I live in. She is extremely pleasant and takes a keen interest in all aspects of both the commual area within the building... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The five stars are for Tracy Mitchell. She has treated me like a person not an account number. She has common sense in abundance. Sadly not so with a couple of property managers I have dealt with.... Näytä lisää
Yritys on vastannut
One star is a bit generous! Theyll not hold an agm because they know theyll get voted off, service has gone from rubbish to non existent, there accounting is a joke invoices always got discrepancie... Näytä lisää
I spoke with Sammy and lastly Ruth. They were both so professional and extremely helpful in handling my situation. They provided an quick resolution and i cannot thank them enough.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Yhteystiedot
87 Port Dundas Road, G4 0HF, Glasgow, Yhdistynyt kuningaskunta
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4,2
Hyvä
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 82 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Brandon was excellent
Brandon was excellent! I emailed over the weekend and the issue was sorted with the drains on Monday. I forget to email back about the indoor issues and he chased this up promptly with me in order to get the issue sorted. I felt supported and listened to. 5* service and asset to any company! Thank you!
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good afternoon,
Thank you so much for your wonderful feedback. We’re delighted to hear that Brandon was able to assist you so quickly after your weekend email and that he followed up to ensure the indoor issues were resolved as well. Providing support that makes our customers feel listened to and cared for is incredibly important to us, so it’s great to know that he delivered exactly that.
Your 5‑star review means a lot, and we completely agree — Brandon is a real asset to our team. Thank you again for taking the time to share your experience!
Kind regards,
The Team @ Newton
Efficient and Professional Service
I cannot fault the efficient and professional service provided by June at Newton Property Services when my property had a badly blocked drain which if left unattended, would have caused a major sewage issue. A contractor appeared at my property within an hour after I lodged my concerns and June kept me updated on progress both by email and telephone calls.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good afternoon,
Thank you so much for taking the time to share your experience. We’re delighted to hear that June was able to support you so promptly and professionally during what could have become a much more serious issue. Ensuring our customers feel informed and looked after is incredibly important to us, so it’s wonderful to know her updates and quick action made such a positive difference.
We truly appreciate your feedback and are always here if you need anything in the future.
Kind regards,
The Team @ Nwton
Paula Blair was very supportive
Paula Blair was very supportive, patient and kind when dealing with a distressing and difficult matter. She handled everything swiftly and communicated clearly throughout. She is a perfect example of what customer service should be.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good afternoon Victoria,
Thank you so much for taking the time to share your feedback. We’re truly pleased to hear how supportive, patient, and kind Paula was during such a difficult and distressing situation. She is dedicated to providing clear communication and swift assistance, and it’s wonderful to see that reflected in your experience.
Paula is indeed an excellent example of the standard of customer service we strive to deliver. Your kind words mean a great deal, and we’ll be sure to pass them on to her. If you ever need any further support, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
The Team @ Newton
Lana Andrejevs is my Property Manager
Lana Andrejevs is my Property Manager at Newton Management. Lana is a pleasure to work with answers emails and Questions timely and always finds an answer to my issue . I 100% prefer speaking to Lana directly than the system you tried generating a number . Lana is much more efficient and reliable.
Selina - Aberdeen
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good afternoon Selina,
Thank you so much for your kind feedback. We’re delighted to hear that Lana has been such a great support to you. Providing timely, clear and reliable communication is incredibly important to us, and it’s wonderful to know that Lana consistently delivers this.
We appreciate your preference for speaking directly with her, and we’re glad her efficiency and dedication have made such a positive difference. If you ever need anything further, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
The Team @ Newton
Absolutely brilliant
Absolutely brilliant. I had a query about insurance for our flat at Tornagrain and Leigh sent me an excellent response that explained the situation very clearly. I was very pleased.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning,
Absolutely brilliant. I had a query about insurance for our flat at Tornagrain and Leigh sent me an excellent response that explained the situation very clearly. I was very pleased.
Kind regards,
The Team @ Newton
Promptly organised contractor's to…
Promptly organised contractor's to carry out the repair works
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Peter,
Thank you for your review! I’m glad to hear the repair works were organised promptly for you. If you need anything else or have any further questions, please don’t hesitate to get in touch. We’re always here to help!
Kind regards,
The Team @ Newton
Difficulty logging onto online Forum
I was having difficulty getting onto the online Forum for our development, and after mentioning it to our Property Manager at our AGM, I quickly received a telephone call from Rhea, a bright and friendly Property support person who advised me what to do. She promised an email would be sent with instructions. I received it immediately and have now successfully logged on.
I am delighted with my response from Newton and that they have such a lovely & efficient person dealing with their customers!
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Alison,
Thank you for taking the time to share your experience! We’re so pleased to hear that Rhea was able to help you get logged into the online forum so quickly. It’s wonderful to know her friendly manner, clear guidance, and prompt follow‑up made the process smooth for you.
We’re delighted you’re now successfully logged on, and we truly appreciate your kind words about both Rhea and Newton. Supporting our customers with efficiency and care is incredibly important to us, and feedback like yours means a lot.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch!
Kind regards,
The Team @ Newton
Recently dealt with Abbey at Newton and…
Recently dealt with Abbey at Newton and she has been super helpful, professional and prompt in her replies - a delight to deal with!
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning
Thank you so much for your lovely feedback! We're thrilled to hear that Abbey at Newton was super helpful, professional, and prompt in her replies. She truly is a delight to work with, and we’re delighted you had such a positive experience.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out!
Kind regards,
The Team @ Newton
Prompt servuce
26. tammikuuta 2026
Vastaus yritykseltä Newton Property Management
Good morning Moira,
Thank you so much for your review! We’re glad to hear you were happy with our prompt service. We appreciate you taking the time to share your feedback and hope to assist you again soon!
Kind regards,
The Team @ Newton
I found
I found jamie- Lee McKelvie to be responsive and helpful in any dealings I've had with Newton
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Jasmin,
Thank you so much for your kind feedback. We're delighted to hear that Jamie-Lee McKelvie has been responsive and helpful in your dealings with Newton. We’ll be sure to pass your comments along to her — feedback like this truly means a lot to the team. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Excellent service from Lauren
Excellent service from Lauren. She resolved my query quickly and kept me updated throughout the process. Professional, efficient, and very easy to deal with. Thank you!
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Jonathan,
Thank you for taking the time to share your feedback. We’re delighted to hear that Lauren provided you with excellent service and was able to resolve your query quickly while keeping you updated throughout the process. It’s great to know you found her professional, efficient, and easy to deal with. We’ll be sure to pass on your kind words. If you need anything further, we’re always here to help!
Kind regards,
The Team @ Newton
Vastaus yritykseltä Newton Property Management
Good morning Lori,
Update: On discussing with the property manager, it seems that the issue was the delays caused by the contractor due to their scheduling and weather issues, we apologise for this and note our team kept you advised of our efforts to chase the contractor to attend. We note that the work is complete.
I’m really sorry to hear that your experience wasn’t a positive one. This is certainly not the level of service we aim to provide. We would appreciate the chance to look into what happened and make things right. If you’re open to it, please reach out to us directly so we can address your concerns and improve moving forward.
Thank you for your feedback — it genuinely helps us do better.
Kind regards,
The Team @ Newton
Reliable and efficient
My contact Jamie-Lee has always responded to my emails in a prompt fashion and done everything in her power to resolve issues.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning
Thank you so much for your kind words. We’re delighted to hear that Jamie‑Lee has been able to support you promptly and effectively — she’ll be thrilled to know her efforts made a difference. If there’s ever anything more we can do, please don’t hesitate to reach out. We truly appreciate your feedback!
Kind regards,
The Team @ Newton
Jim at Newtons has been so helpful and…
Jim at Newtons has been so helpful and absolutely brilliant. He was patient and understanding and sorted everything out for me. Ten out of ten : )
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Ellie,
Thank you so much for your wonderful review! We’re delighted to hear that Jim was able to support you so well. His patience, understanding and commitment to getting things sorted make him a real asset to our team.
We truly appreciate your ten‑out‑of‑ten feedback — it means a lot!
Kind regards,
The Team @ Newton
ALiesha O’Brien was super helpful and…
ALiesha O’Brien was super helpful and very professional and friendly. Dealing with my query very quickly
Kind Regards
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Helen,
Thank you for your lovely feedback. We’re delighted to hear that Aliesha was helpful, professional, and friendly throughout your interaction, and that your query was handled quickly. We appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Jamie-Lee - Curteous and Professional
Jamie-Lee has always been quick to respond, he has always maintain courteous and professional conduct and given details to queries when asked.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Ben,
Thank you so much for your kind feedback. We’re delighted to hear that Jamie-Lee has consistently provided quick, courteous, and professional support. Ensuring our customers receive clear and detailed responses is a top priority, and it’s wonderful to know this has been reflected in your experience. We truly appreciate you taking the time to share your review.
Kind regards,
The Team @ Newton
Linda at Newton (Glasgow) who manages…
Linda at Newton (Glasgow) who manages our estate organised the repair to a pathway light that was dark and was causing a hazard outside our block. Most issues within the estate are resolved quickly and efficiently.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Brian,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Linda at our Newton (Glasgow) office was able to organise the repair to the pathway light quickly and ensure the area is safe again.
We’re committed to resolving issues across the estate efficiently, and it’s great to know this has been your experience. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Solved issue quickly!
Had a issues and they solved it quickly! They back to you quickly if you email them. They are a good factor for the building area.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Faith,
Thank you for taking the time to leave us a review! We’re really glad to hear that our team was able to resolve the issue quickly for you. It’s great to know that our email support has been helpful and responsive as well.
We truly appreciate your positive feedback about the role we play in the building — it means a lot to us. If you ever need anything else, we’re always here to help!
Kind regards,
The Team @ Newton
Terrible customer service
UPDATE FOLLOWING THE REPLY FROM NEWTON:
Called and once again was put through to the property managers voicemail, no response via email either and the leak is considerably worse.
Impossible to get hold of anyone in the Glasgow office.
Always put through to a property managers voicemail and never called back despite being promised an urgent call back - regarding a communal leak.
Their own website says their opening hours are 9.00-16.00 on a Friday, I called them at 15.03 and got an automated message saying their office is closed.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Update response: We cannot find any information relating to your calls, if you could advise what your account number or development name is, we can arrange for the property manager to call you. I have also spoken to our IT team and if you can advise what time you called we can trace the call and check which property manager should call you back.
good morning Annabelle
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience, especially when you were trying to report an urgent communal leak — that’s not the level of service we aim to provide.
We understand how frustrating it is to be directed to voicemail and not receive the promised call back. I will make sure this is followed up with the property management team so we can understand what went wrong and prevent it happening again.
Regarding the office hours, our website does state that we are open until 4pm on Fridays, but our phone lines switch over at 2pm to allow the team dedicated administration time. Our out of hours service would have been able to assist you with the leak. I appreciate that this wasn’t clear during your call at 15:03, and we will review our messaging to ensure our customers receive accurate and consistent information.
If you’re still experiencing issues with the leak or need further assistance, please contact us directly and we will prioritise resolving this for you.
Thank you again for your feedback — it genuinely helps us improve the service we provide.
Kind regards,
The Team @ Newton
Great Customer Service
Hayley was our contact at Newton. She always responded promptly and was very helpful with good explanations and advice. We have recently sold our property and she continued to be helpful through that process.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newton Property Management
Good morning Dee,
Thank you so much for sharing your experience. We’re delighted to hear that Hayley was able to support you so well throughout your time with Newton. It’s great to know her prompt communication, clear explanations, and helpful advice made a positive difference — especially as you went through the process of selling your property.
We truly appreciate you taking the time to leave this feedback, and we wish you all the very best for the future.
Kind regards,
The Team @ Newton
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.