Newbie and Me Baby Store Arvostelua 

Amazing service, very knowledgeable and helpful staff. We came away with the perfect travel pram for our family and also the team answered some car seat questions which was so helpful for our baby. We will be back for future purchases! Thanks team Leeds!

I would strongly advise others to think carefully before ordering from this company. (Birmingham branch)

We placed our order well in advance of our baby's due date, with an expected delivery in May. Instead, it took over four months to receive our travel system, with parts of our order still missing at the end of July—even after our baby had already arrived.

Throughout the process, we were repeatedly given conflicting information by three different members of staff, who told us different stories about what we were supposedly waiting for. The communication was so poor that we ended up contacting the supplier directly ourselves just to find out what was actually happening with our order.

I sent numerous emails and made multiple phone calls to the manager, yet I constantly had to chase for responses. There was no proactive communication, no genuine apology for the inconvenience caused, and no offer of compensation despite the significant delays and stress this caused at such an important time.

This is, without doubt, the worst customer service I have ever experienced. A purchase as important as a travel system should not become a months-long ordeal, especially when families are preparing for the arrival of a new baby. I would not recommend this company based on my experience.

Awful responses from Newbie and Me Store not fair at all to buy something and come with a hole in whether it’s been assessed or not.

Same problem as others have stated, they take your money, can't get the items, keep lying about delivery dates, no communication from tehm, refuses to give refunds/cancel order.

Ordered a pram bundle online the money was taken out of my account straight away. I heard nothing past when the pram should have been delivered so emailed the company and was told the model was discontinued and if I wanted a different model I would have to pay £270+ for a different colour. The model I had ordered was ‘in stock’ when I ordered and they had no issues taking my money. The company made no effort to resolve so in the end I opted for a refund. I would not recommend this company at all and I got the pram with additional add ons at a better price elsewhere.

Avoid at all costs.

We initially had a fantastic experience at Newbie & Me Birmingham. The staff were welcoming, knowledgeable and made the ordering process easy. We paid our deposit and were given a collection date four weeks before our baby’s due date, which gave us confidence everything would be ready in time.

Unfortunately, after paying the full balance, the experience went downhill. We were first told our order was ahead of schedule, only to be informed four days before collection that it had been delayed. While I appreciate this was a Silver Cross issue, we were assured the car seats would definitely be available as you can’t leave hospital without them. No one contacted us, and I had to chase repeatedly.

Communication throughout has been extremely poor. I was promised callbacks that never came, repeatedly had to contact the store for updates, and on one occasion was told our car seats had been sitting on the shelf ready for collection without anyone informing us. The same happened with the rest of our travel system—I was promised a call to arrange collection, but once again had to chase, only to be told it still hadn’t been allocated to our order.

The most disappointing part was the attitude from the store manager, who became defensive when I simply asked for an update. We were also only told after paying our balance that the order wasn’t placed with the manufacturer until full payment had been made, despite this never being explained at the point of sale.

We spent well over £1,000 and, as parents expecting our baby any day, the constant chasing, poor communication and broken promises have caused unnecessary stress. Delays happen, but honest, proactive communication and good customer service are entirely within the store’s control. Sadly, this was seriously lacking.

Furthermore you can see the reply from the store below. Which does not reflect the service at all. My car seats may have been allocated but I was told only when I called the store myself and chased this following sending an email that was not replied to and my due date had past and after I was was told on the 7th July I will receive a call once they had been allocated. This call is not happen leading me to chasing myself where the store manager said “oh they are here on the shelf” to which me and my husband drove 1 hour 20 to collect.

Upon collection of these car seats was told I would receive a call Monday morning for a further update which of course I didn’t receive, so I called the store myself on the Tuesday.

I have since taken to social media regarding my experience where over 20 women have privately messaged me stating they experienced a very similar service.

Instead of this store taking accountability they are even defensive within this review reply.

Unfortunate

We went looking for a pram for our first baby and the staff couldn’t have been more helpful. Waleed listened to what we were looking for and helped us to narrow down our choices, he wasn’t pushy, he made it very pleasant experience. Highlight was trying the pram out on the in store track! I would definitely recommend them to a friend.

I ordered a Silver Cross Cove pushchair from Newbie & Me on 28 March 2026 and made it absolutely clear that I needed it by 20 May 2026. This requirement was written on my invoice and discussed with Bobby at the time of purchase. Bobby was unequivocal that the pushchair would arrive by 20 May and even told me it was more likely to arrive before that date. Had I been told there was any risk of it not arriving on time, I would have purchased it elsewhere.

Don’t be swayed by the impressive showroom experience. In my experience, the confidence and assurances given before I paid in full bore little resemblance to what happened afterwards. I was given unequivocal delivery promises that ultimately proved to be unreliable. Once they had my money, the certainty disappeared and was replaced by repeated delays, changing delivery dates and, ultimately, a refusal to refund me. It felt like the focus was on securing the sale rather than setting realistic expectations.

What followed was weeks of excuses and broken promises. I received multiple emails from Libby and Caitlin, each giving me a new estimated delivery date:

* “Towards the end of the week”
* “Week commencing 1 June”
* “Within the next 5 business days”
* “Either today or tomorrow”

Every one of those dates came and went without my pushchair arriving.

Importantly, this was not Silver Cross’ fault. I contacted Silver Cross directly and was told they had plenty of Silver Cross Cove pushchairs available in their warehouse for both retailers and direct consumer orders. This made it clear to me that the issue was with Newbie & Me’s handling of my order, not a manufacturer shortage.

By 11 June, with the agreed delivery date long passed and no certainty over when the pushchair would arrive, I requested a full refund. I followed this up again in writing on 16 June. Despite this, Newbie & Me refused to refund me, leaving me with no option but to raise a chargeback with my credit card provider.

Remarkably, it was only after I had initiated the chargeback that Waleed contacted me claiming that the pushchair had now arrived in store. I asked for evidence that it had actually been delivered before my cancellation request such as a delivery receipt, tracking information or even a photograph but none was provided. Given the timing, it was difficult to understand why the pushchair only appeared to become available after I involved my credit card provider.

As a result of these delays, our newborn baby was without a pushchair for three whole weeks. At the point where I had to initiate the chargeback, I immediately ordered the exact same Silver Cross Cove pushchair in the same model and colour from Natural Baby Shower. It arrived within two working days.

This reinforced that the issue was not with Silver Cross availability, but with Newbie & Me’s handling of my order.

In the end, I only received my money back because my credit card provider successfully processed the chargeback. Newbie & Me never refunded me voluntarily.

Newbie & Me’s terms and conditions state that: “Newbie & Me will not be held liable for any orders that arrive later than the specified collection dates.” However, after seeking advice from Citizens Advice, I was advised that businesses cannot simply rely on terms and conditions to remove statutory consumer rights, particularly where an essential product has not been provided within the agreed timeframe. This was one of the reasons that Citizens Advice reported the matter to Trading Standards.

Throughout the process, it felt like I had given Newbie & Me an interest-free loan, with them holding onto my money for months while failing to supply the goods and then refusing to refund me when they had failed to meet the agreed delivery date.

This was an incredibly stressful experience, particularly as this was an essential purchase ahead of the birth of our baby.

Based on my experience, I would never purchase from Newbie & Me again. If you’re considering buying from them, don’t assume that the confidence and promises made during the sales process will reflect what happens after you’ve paid. If your order goes wrong, you may find yourself relying on your credit card provider not the retailer to get your money back.

We went to newbie and me to look at cabin approved travel prams. We had not made an appointment yet they were still happy to help us. They let us put our little boy in the prams to see which he liked best which was really helpful.

The staff were so lovely and knowledgeable.

Our only slight feedback would be around the delivery. They said 1-2 weeks and it’s was 2-3 but we were not in any great rush so it’s not impacted us at all really.

Would recommend to family and friends as they have the best range out of anywhere local to us!

Really good help and advice us with the best package for us

We went to the crewe store. Was very well looked after and advised on several prams, staff were attentive and helpful and we did not feel rushed. Overall we did purchase from the store and we were offered the same price as what was online to help persuade you to buy from the store.

I am extremely disappointed with the service I have received from Newbie & Me.

I placed my order for a three-piece baby set on **27th May** and paid **£479** in full. At the time of ordering, the estimated delivery time was **3–5 days**. It is now July, and I am still waiting for my order.

What has made this experience even more frustrating is the complete lack of communication. I have called several times with no answer, sent multiple emails, and received no meaningful response. There are also no delivery updates on the app, leaving me with no idea where my order is or when it will arrive.

Being pregnant is already an emotional and important time, and you would expect a company selling baby products to understand the need for good communication and reliable customer service. Instead, I have been left feeling anxious and uncertain about whether I will even receive the beautiful set I paid for.

Spending **£479** is a significant amount of money, and to be left waiting for over a month beyond the advertised **3–5 day delivery** without any explanation is completely unacceptable. This experience has been incredibly distressing and has taken away some of the excitement of preparing for my baby's arrival.

I cannot recommend Newbie & Me based on my experience and sincerely hope they improve their customer service, communication, and order fulfilment so that no other expectant parents have to go through this.

Ordered a full pram and travel system, including stand for use in the house, back in March with an estimated delivery date of 10th June or before. I have still not received the pram and stand. I’ve been told the pram is now out of stock and will not be available until after my due date.

Like other reviewers, the delay is extremely stressful and frustrating, but my main complaint is I was not warned about any delays and have had to repeatedly chase for information. I called the week before estimated delivery date and was told it was expected in the next two weeks. I called again after that date past and was told the pram was now out of stock but ‘not to stress about it’.

I am baffled how something I ordered in March can suddenly go ‘out of stock’ in June when it should have been ordered months prior.

To give some credit, after multiple rounds of chasing, they were able to source the car seat component of our order 1 week after our estimated delivery date. I have contacted multiple times since about the pram and have been told they can’t offer a resolution.

I have proposed they provide a temporary loan pram and a discount for not meeting contract and have been told this isn’t possible but they will speak to ordering to see if there is any resolution.

They’ve got over £1,000 of our cash and have not delivered the goods and are essentially telling me there’s nothing they can do. I understand supplier delays happen but it shouldn’t be possible to miss the estimated delivery date by 6 weeks and offer no resolution.

Great to go into the showroom at look at models but recommend you avoid and order direct with your chosen manufacturer. Any discount or claims of convenience you may get about ordering through Newbie and Me are not worth the stress of being over £1,000 out of pocket and without a pram 1 week before your baby arrives and being offered no compensation or resolution.

They just point the finger at the manufacturer, but my contract is with them and they need to find a resolution and take up any reimbursement to them from the supplier afterwards.

I will provide an update if a satisfactory resolution can be reached.

1 Star

Avoid Newbie & Me at all costs.

I paid over £1,000 in full for a pram package, including a pram, carrycot and stand, based on a promised delivery date of 2 July. Unfortunately, that delivery date was missed, and no one contacted me beforehand to let me know there would be a delay. I only discovered there was a problem after repeatedly chasing the store myself.

Over the past three weeks, I have sent numerous emails, made countless phone calls, and been told multiple times that my complaint had been escalated. I was promised calls back by management that never happened, and despite repeatedly asking what the company was going to do to resolve the situation, I have never received a clear answer.

I understand that supplier delays can happen. My complaint is not simply about the delay, but about the complete lack of communication, poor customer service, broken promises, and the failure to provide any practical solution.

I am now due to be induced and still do not have the essential equipment I purchased for my newborn. This has caused significant and unnecessary stress during the final stages of my pregnancy.

For a company that specialises in baby products, I expected far better. Instead, I have been left chasing for answers while having over £1,000 of my money tied up and no clear resolution in sight.

Based on my experience, I would not recommend Newbie & Me and would advise others to avoid them at all costs. I will update this review if the company provides a satisfactory resolution.

Myself, my daughter and two sisters visited the store on Saturday 4th July. Laura could not have done more for us. Going above and beyond in every aspect of our visit. Product knowledge second to none, very helpful and friendly. Would not hesitate to recommend and will definitely be back. Thank you Laura 🥰

Bought a pram from this company in 2022 and was very impressed with their service. Went back for a pram in Feb this year. Staff seemed knowledgeable so ordered pram for delivery 10/6. Silver Cross Breez. A few days after due delivery date was advised there was a delay on the carrycot stand but remaining items due week later. Week later advised one car seat in. Again advised other items due ‘next week’. Started to get worried, popped into shop was told good news was second car seat had arrived and rest due ‘next week’. Nothing arrived. Called and after pushing was advised was due in store mid July (no definite date). With baby due end of July I began to get worried. I asked for a definite date but couldn’t get one so asked to cancel order. I was then told I had to email in and they would review my request within 72 hours. In the meantime, I don’t have a pram for baby. I asked to speak to their a manager - they don’t seem to have one - asked for their customer services number - they don’t have one - asked for their head office number - they don’t have one. They seem to be based out of Crewe so called there - spoke to Megan who seemed to want to actually help. Gave her all details and she said I would receive a call the following day from Amir - no call received. I called and was told he would call me before they closed at 5 - no call. I wrote an email stating my rights and at 7pm received a call from Amir confirming a refund would be given as they couldn’t confirm when the pram would arrive. I emailed my bank details and asked for confirmation in writing of the refund. No reply. Called again and was promised an email confirmation. Nothing. Emailed again threatening legal action and finally got an email stating refund would be in my bank at latest 1/7. Unsurprisingly nothing. Called again to be told by Megan it hadn’t been processed ! Now stating that refund had to be back to card paid with. Seemed a lot less helpful this time stating it wasn’t her store so she didn’t know the full facts ! Even though we had had a lengthy conversation AND she had confirmed in writing when I would receive the email. I asked for proof the refund had been done and eventually received it. DO NOT buy from this company - if everything goes right you will be fine, but one sign of a problem and they don’t want to know / don’t have anyone who will take responsibility and sort it out. Amir is never available / doesn’t like to take calls and doesn’t call back. Leeds store staff don’t care. Worse company I have ever dealt with - if you’re looking for a pram go to Kiddies Kingdom (I bought car seat from there recently and excellent service)

NEwbie and me have lost a good customer . They seriously need to improve their customer service

Great customer service from Aneesha. Would highly recommend.

The team was first and foremost very friendly. They took the time to show us 4 or 5 different travels systems and were extremely patient with us through the process even though we had so many questions and did a lot of back and forth when making a decision.

Communication over email and telephone was top and the team was responsive and the highest praise I can give was that I wasn't made to feel like a burden and the team were super friendly.

Items were ordered via the Leeds store and they liaised with the Solihull store so I could collect from there as it was closer and I had no issues with the delivery and it arrived well in time for the birth of my son despite me ordering late.

Then they arranged a price match when we found the product cheaper elsewhere and also accommodated home delivery of certain parts of the package that were unavailable immediately.

Overall I would highly recommend.

Excellent experience at Newbie and Me, Leeds. Libby was lovely and extremely knowledgeable. She found us the perfect pram set to meet all our needs and wants and took the time to explain everything. There was no pressure at all and it was a special trip, thank you!

The staff were very knowledgeable and friendly. Very willing to help and demonstrate the prams. A lot of choice so it was great to have advice and support during the purchase.