Neuville Arvostelua 

commande reçu la qualité n est pas au rendez vous
renvoi du sac 14€ de frais de retour
envoi du suivi
changement par le destinataire du mode de livraison situation bloquée au vu du suivi
dans l attente du mail maison belge mais répondant en anglais

It is not possible to return an order. In theory, yes, but not in practice. You first have to request a return and then supposedly receive an email when it has been authorised - which is already an unusual procedure. Unfortunately, I haven't received any feedback since then, so I can't send my order back. Very unprofessional!

I had an issue with my bag and approached neuville via mail. They responded very quick and very nicely. I got a shipping label via mail very quickly but had to delay the process due to a longer holiday. They were very helpful and I could just get back to them after returning. I then shipped the bag with their label and got feedback on the day they received my package a few days later. Result: I will soon get a new bag instead.
Happy with the process, the communication and the result. Looking forward to my next purchases.

Worst experience with the bag I ordered. I wanted to return it because I wanted to order the bigger size. But impossible to return the bag because I « removed the safety wraps ». When I asked the brand to return the bag, they sent me instructions that stated the safety wraps had to remain on the bag for the brand to validate the return. However, the safety wraps are on both straps of the Maxke bag, so it would actually be impossible to really see if the bag matches ones expectations.
After writing the brand about this there’s nothing they are willing to do even though I said I wanted to buy the bigger size. They could have at least send me a code or offer free delivery for the bigger bag.
The should put a message with the bag stating those instructions.

Great delivery. Amazing price quality! Gift for my GF. Happy so far.

J’étais vraiment très heureuse de recevoir pour mon anniversaire ce sac que j’attendais avec impatience au final il est arrivé abîmé… je n’ai aucun retour du service client malgré mail à l’adresse indiquée et demande de contact en ligne.

Ordered but it never arrived as it was sent via UPS.
To add insult to serious injury I had to pay £90 import charges for my parcel to be delivered to some random place.
Not impressed and won't be shopping with you again.

J’ai commandé un sac Mini Max rose en suédine de la nouvelle collection. Le sac est vraiment très beau, l’envoie était rapide. Cependant, après quelques jours d’utilisation, le sac est déjà abîmé. L’arrière a décoloré avec un manteau et l’avant paraît « sale » sur les bords. J’ai porté mon sac normalement. Pour le prix, je trouve la qualité moyenne. Si j’avais su, j’en aurais commandé un foncé. Je n’achèterai plus de sacs de la marque.

Super happy with my Neuville bag! I got the Rachel a little while back, will definitely buy again.

Ik heb voor mijn 2 dochters mooie tassen besteld bij Neuville, die bestelling en levering verliep perfect.
2 gelukkige dochters als gevolg beide met top design tassen.
Thx Neuville

Geïnspireerd door een vriendin en geen weg meer terug. Tas besteld en helemaal blij mee!! Goede kwaliteit en snelle service!!

Wonderful bags! Really loved it! 💖

Everything is perfect, I’m thrilled with my Neuville bag!

My Neuville bag makes my outfit!
Just got it and want to buy a new one already :)

Geweldige tas! Erg blij mee , goede kwaliteit en opvallende tas waar ik fan van ben. Snelle nette levering. :))

I have several Neuville bags and I love them.
The leather is of good quality, the shipments are fast.
Very happy overall.

Bolsos de piel de buena calidad, ha sido una buena experiencia de compra en general.

I’m in love with this bag! Amazing quality, very stylish item. Thanks a lot ❤️

The nicest people with the most beautiful bags! I really love my new Sand Gold one! Definitely my favorite bag from now on. I’m so happy I found this amazing brand! Thank you so much for the great service!