Neshome Arvostelua 

I purchased a new shower from them, but it doesn’t function properly — only cold water comes out, and the hot water is completely blocked. After exchanging several emails and sending images and videos as proof, they are still asking me for more evidence to prove that the cartridge doesn’t work, just so they can send a replacement cartridge (a mechanical part inside the shower mixer) — not even a new shower. Yet, after more than a week, they still haven’t sent it. This has completely wasted my time, and I’m very disappointed with both the product and their service.

If I could give it a zero I would...
Bought a Thermostatic Shower Unit from Nes home. Had it installed and the Thermostatic Valve failed (leaking water everywhere) about two months later. Nes then sent me a replacement valve which I had installed and that one failed one week later with the exact same problem!! I am now in touch with them by email for a refund.
They are also refusing to pay my emergency plumber costs for uninstalling, capping the water and then reinstalling even though this was caused by the direct result of a faulty part.
I will be taking them to the cleaners if this continues and the fail to reimburse me with everything I am owed. I will even be going for additional compensation.
THE PHONE NUMBER DOES NOT EXIST AND THEIR LIVE CHAT DOES NOT WORK.
DO NOT BUY FROM THEM OR TOUCH THEM WITH A BARGE POLE, THEY ARE A TIN-POT FIRM.

Bought a sink unit in October as it installed straight away the sink drawers were cracking got in touch with them in December and guess what? Still still nothing today keep saying they will send me a new replacement. I know it’s never gonna happen asked for some money back and still nothing. I would never buy from them again.

Bought thermostatic shower value and attachments online having placed wrong order initially. Returned wrong order - refunded as stated - kept and installed other parts - does the job - very good online customer service that always replied back within 1 working day.

The bath panel wasn't what we wanted so to send it back we were going to be charged £50!! I will never order from this company again

Good product range and had exactly what we were looking for at a good price, kept informed by email on despatch and delivery.

Delivered quickly
Tap looks good for price
Looks serviceable time will tell
Thankyou NES

Had the product I was looking for at a good price, delivery was very quick. No problems!

I purchased a set of basin and bath Edwardian taps. These taps are not of the dimensions shown on the technical drawings. The basin taps are larger than expected and the bath taps a little smaller than expected. Our plumber has fitted them but this has not been a good experience.

Quick and efficient delivery

SCAM SCAM SCAM AVOID THIS SELER AT ALL COST DONT TRUST 4 OR 5 STARS REVIEWS HERE
TERRIBLE COMPANY I HAVE NEVER DEALT WITH SERVICE LIKE THIS BEFORE, NEVER
NO PHONE NO CHAT THEY DONT ANSWER TO EMAILS

Waste ordered never arrived, instead 2 sink taps arrived instead of one, toilet system very cheap, pipe would not seal from cisten - toilet seat very weak and cheap. Customer services wanted pictures of the 2 taps why would I lie about getting an exta tap???? Bath legs bend when the bath is full. not sure I will order from NES again

NES Home is a scam operation.
B&Q should immediately drop this seller and fix their broken marketplace system. Buyers beware—if you get ensnared like me, prepare for endless messaging, broken promises, and zero refunds.

I purchased the Nes Home Wall Hung WC Cistern Frame with Brushed Brass Square Button Flush Plate via B&Q marketplace—and what followed has been nothing short of a nightmare.
• I received an incomplete flush plate, no internal parts—just a dirty box stuffed with random light‑fixture debris.
• NES Home have done “everything and anything” to dodge responsibility, continuously ignoring my refund requests even weeks after I returned the faulty item.
• Meanwhile, B&Q’s role is laughable—they literally pass the buck through endless message threads: “Contact the seller”—who then ghosts or lies about refund timing. It’s a revolving circle of excuses and finger-pointing.
• Weeks later, with proof of return, I still haven’t seen a penny. Both B&Q and NES Home are living in some alternate universe where ‘vague promises’ equals accountability.
• This whole setup is exactly the kind of “verified seller” scam fellow reviewers warned us about.

B&Q doesn’t publish marketplace reviews, especially for third-party sellers like NES Home.

Bought previously with no problem. Ordered bathroom sink unit and furniture again but had a problem with the delivery of my items. Just could not arrange delivery when I asked for it with some difficulty with communication. After eventually contacting them by phone rather than by email I arranged to collect my items as I live only 20 minutes away from their depot. Collection was fine and the items are as described and in excellent condition ready for me to fit.
Apart from this hiccup what I have ordered is at a very reasonable price and appear to be of good quality.
I would add that they were very kind to refund the delivery charge I had paid.

Quick and easy to order and was kept updated on progress of order and delivery date. A very good quality item which arrived quickly, and was very well packaged. Extremely satisfied customer. Thank you

Thermostatic shower valve excellent value and goo delivery service

Purchased a product listed as “suitable for various bathroom spaces” – only to find it impossible to mount on a standard wall due to rear-facing fixings. When I tried to return it under the Consumer Rights Act, the company refused to cover return costs, claiming it wasn’t misdescribed.

Further investigation shows Nes Home Ltd was dissolved in 2021 and no active company appears to exist on Companies House at the address provided. This raises serious questions about whether they are trading legally at all.

I would advise others to be cautious – there’s no clear accountability or valid company registration to protect consumers.

Straight forward and excellent delivery

The worst company I have never bought anything from!
I have been waiting a WEEK for someone to answer a simple question about a shower bar. I have had a few messages backwards and forwards informing me all the information is on the description. IT IS NOT! I pointed out if it was I wouldn't be asking them and also that if it is maybe they could tell me where. The response is that someone from their team is looking into it! I've not heard anything from them for days.
If I had the item in front of me I could see for myself within seconds but as they can't even tell me if the returns are free I won't buy an item with a vital measurement missing. What a bunch of clowns!
I ordered on screwfix instead. Ordered at approx 8pm and the item was with me by 10 am the next morning and the return of items if needed is very simple unlike this dodgy lot. I will never waste my time with this appalling company again.
I have read quite a few reviews where people have had problems with this company and getting their money back. Look up the Consumer Rights Act 2015 but another option is that you can also request a chargeback through your bank or your credit card is jointly liable if it is over £100 or you paid for some of it on a credit card. Don't let these cowboys con you.