Neshome Arvostelua 

Useless company. First they sent me the wrong size bottle trap. Offered me a 15% refund to keep it but that didn’t cover the extra parts I needed to buy.

To make life easier I bought the parts and kept the wrong size bottle trap to save time and get the job done for my customer.

When I went to install I noticed one of the washers was missing. sent images to show the missing part. They sent back my image with an arrow saying this is the washer. It’s clearly not. That is the plastic tube inside the bottle trap.

They have wasted so much of my time due to their incompetence, and still no resolution.

Shower excellent ,delivered promptly keep in touch well done , will use again

Not the quickest of deliveries, plus I had to chase for a delivery date as my phone call to the customer service department No. on website was not answered nor a call back. Goods did arrive though and they are fine, so in the end all ok.

Panels arrived quickly and look good, though we won't be fitting them for a week or so.

Would give zero stars if I could. I bought a bathroom suite thinking it was B and Q( wonder why they are putting their name to these bandits). I admit I had the suite for a bit over 3 months before the work started in the bathroom but when we open the box the side panel was badly damaged. Sent all relevant pictures and they will not give me a replacement.Do not buy off this shit show of a company customer service is lacking in any moral compass.

Ordered some bits, they sent the wrong ones, and its taking over a week to get the right ones sorted, even though they claim to have same day delivery. customer service is poor, and its hard to get hold of anyone

Ordered a NESHOME shower through B&Q site. Wrong one delivered. Ordered from NESHOME a second time through B&Q site. Again wrong one turned up. Sick and tired by this time but gave it another chance and ordered it again from NESHOME. Yip, wrong one again. Each time returned it to B&Q and got a refund every time. The shower was clearly pictured and measurements were clear on the advertised pictures and diagrams.
I explained all 3 times to B&Q what was happening but nothing changed. Luckily I was able to refit the old shower each time. You just kept sending me the wrong shower. What a hassle. Very disappointed.

I ordered a pair of wall mounted taps from Nes Home on B&Q's Marketplace on 2nd Sept, which was marked as next day delivery. The taps didn't arrive the next day and it was only when I contacted the seller to state this that they said a delay had occured. They arrived 3 days late, by which time I'd purchased alternatives. They said to return them for a full refund, which they received on 11th September, yet despite contacting them several times, a refund was never forthcoming and I had to pursue this via PayPal who organised a refund nearly 2 weeks after the taps were delivered.

I bought 80cm basin cabinet and toilet with cabinet. Very high recommend excellent quality and condition. Nothing wrong with them I am very happy with my item and delivery fantastic fast delivery. Just make sure add wast with them. Up to you add tap or not . Me I didn’t add wast and tap took me long time to buy correct size . Anyway trust them

Very well packaged. Great item. However, no assembly instructions or fitting kit included. Had to improvise

WC delivered damaged. After a week and many emails still no replacement. Hopeless.

Garbage didn't even receive my order. Kept fobbing me off for days before I got a refund

Absolutely terrible.
Ordered a kitchen tap from Debenhams selling with nes as their brand partner.
They sent a tap with a massive dent on it, is faulty (shower head falls out and stay clipped in) and best of all it’s entirely different looking to the image online.
Debenhams customer service tell you to contact NES by email and after two emails and no response we tried their telephone number which doesn’t connect and their online support they advertise on their website doesn’t exist.

Shocking company and service. We will battle on for a refund.
Do not buy from this company unless you want serious hassle and botched products.

Simple order process, delivery exactly on the time indicated. Excellent service.

Delivery was great but product not so great for price. Some parts were assembled poorly, real cheap bath panel not worth the price. Should have sent it back however fitted and will do for now

Purchased a 2 piece bath panel. It arrived ok but did not have any instructions. Not even the most basic ones. There is a pack of screws which had no way of disguising them if used ( no caps etc) Contacted NES and was given a link on how to fit a completely different design (1 piece bath panel)- so useless. Asked a couple of specific questions and still waiting for a reply. Would never use again as they sell products with no support.

Good service

This is the first time using this company and I would certainly recommend and use again. The whole process of ordering and delivery was eassy and uncomplicated along with a great prise and excellent quality.

Sold me a a new item that had a defect which was covered up and wouldn’t admit responsibility after it came apparent that the item was previously damaged!
Stay away from these shysters!

I purchased a new shower from them, but it doesn’t function properly — only cold water comes out, and the hot water is completely blocked. After exchanging several emails and sending images and videos as proof, they are still asking me for more evidence to prove that the cartridge doesn’t work, just so they can send a replacement cartridge (a mechanical part inside the shower mixer) — not even a new shower. Yet, after more than a week, they still haven’t sent it. This has completely wasted my time, and I’m very disappointed with both the product and their service.