Nanit Arvostelua 

I really wanted to love this product...

We have been using the Nanit Pro for 6 months. I'm not sure what is going on with their app, and I see that others in other threads and on other websites have complained about the same thing, but its terrible. The number of times that it wont load, or disconnects and asks me to trouble shoot is concerning. I work in the tech space selling software and I'm not sure if its a bug in the latest release or something else needs to be updated but there seems to be issues across the board with this service.

We don't pay for the app, I refuse to pay money for ANOTHER subscription for a piece of technology attached to my kid. Maybe they slow down the service so you upgrade?

Anywho, I hope they can figure it out.

Extortionate subscription model and aggressie in-app upsells make this product not worth it.

They charge a per camera monthly subscription fee if you want to save the videos for more then a day. A subscription model for this is bad enough, but the gall to charge per device instead of for the app.

I gave it a 1 because I could not give it a zero. I bought this 8 months ago when I was having my second child bc of the versatility for travel and the split screen option. This is the WORST monitor. I have had connection issues since I got it. I have had the cameras replaced three times and lose feed, sound and connection several times a week on both systems. I have spoken to Nanit customer service and they are nice, responsive and all but it’s excuse after excuse on why this is happening with no fix. I even paid for WiFi extenders and had my entire internet system upgraded bc I was told that the problem initially was my internet. Now Nanit customer service keeps telling me the issue is in the process of being fixed but it is not done yet.

I asked if we could just part ways and asked for a refund of the money I spent. They are refusing to refund me bc it is past the 45 days. I have asked to speak to the person in charge and they won’t let me. They just keep asking me to be patient. It’s hard to be patient when I am getting up every night bc I have to unplug and reboot both cameras several times during the night and during the day. This monitor advertises it reduces parent stress bc it’s so good ( paraphrasing). Well this is just adding to my stress and frustrations.

Update since review posted- customer Service refunded me my money for the monitors. I do greatly appreciate that.

Complete waste of money.
Stay away from this company. It costs a fortune just to be able to make sure your baby is breathing with the monitor band.. why this isn’t a free part of free plan I have no idea. It seems to be free on my phone to watch but not on the iPad.. Not only that but they send you 1 band for 0-3 months. You then have to purchase a bigger size later on. The baby isn’t even in their own cot until 6 months half the time anyway.

You can’t just move the camera to another room without paying another £100+ for the travel stand…
So if your baby falls asleep in another room you can’t take the camera to the room theyre in especially when you’ve mounted the camera to the wall above their cot and used the conduit to hide the wires.
I’m fuming that we spent so much money on this item. It’s going to drain the life out of my phone and iPad to just watch or even listen to her sleep.
Stick to a standard £40 monitor and don’t bother with this useless product.
The camera is clear but a basic camera does the exact same but for free !
Over £200 a year to save pictures and watch my baby sleep isn’t something I was planning on spending. I’d be better off hiring a babysitter to watch every night instead!

This company is just pure greed. You buy their overpriced camera and then they have the audacity to charge you a subscription to use it (or any of the features that make it anything more than a simple camera monitor). Avoid.

Look, the camera quality is good, and it has a lot of features. The catch is that almost none of the features you read about on the box, or in the reviews are available to you if you have the flex stand plugged into your camera. If you want all the bells and whistles, you can pay an additional minimum of $150 for a wall stand, or minimum $250 for the flood stand. Once you've sold a kidney for your wall or floor stand after originally paying the $480 for the base stand, you'll then realised that you still don't have access to the features you want. Like being able to watch back the videos of your baby during the night, or any any kind of review of your baby's sleep. These are all things that get advertised as included, and are included for a monthly fee.

Honestly, in the first year, with a floor stand, and subscription to watch things back, you're probably looking at around $1000.

Save yourself a significant amount of money and get these features included on competitor models for a fraction of the price.

I couldn't be more disappointed in the predatory nature of this product.

I agree with these reviews the Nanit has the WORSE customer service. It’s like is rehearse. For all the money they ask for they should have better customer service. They are always doing updates and I paid for a subscription although there’s always an issue with the dashboard and their response is always have you check the position of the crib. I am very frustrated with them and I’m looking to replace this camera. They are NOT WORTH IT.

The worst camera ever!
Want a lot money for subscription but camera was expensive already !
Wish get my money back.
Taking ages to connect with WiFi too🙈
Using that camera 6 months already and always having issue with it.
DONT GET IT !

Received it as a gift. The video history is an extra subscription so had to pay extra on top just to be able to look back and see what went wrong last night or to save a memory.
The history feature is aweful. It does not work on their web and on my Android is working very poorly. It wouldn't stop the screen to turn off, and wouldn't let you download a part of the night and the forward and backwards buttons sometimes make the app to go to halt. God forbid if you turn your phone while playing the video. It would go to pause wland no buttons will show up.
The only options for downloading is to download the events that it picks up. So basically if you spent 20 minutes to out your baby to sleep, you'll get maybe 2×30 seconds of actions that was interesting for the AI. Implementing a download is very basic function, but somehow they didn't implement it.
Then, they have issue with connectivity. Even though I have a wifi 6 smart mesh that is only 2-3 away from the device and is connected to a 1GB fiber internet, it still disconnects once or twice a day.
The plus points of the cam is that it is smart enough to track the actions like baby woke up or the caregiver is helping her.
For sure does not worth the money

Customer service rude and unhelpful. Misleading emails offering deals that don't work and deny any issue with this.

Please save your money and do not buy this monitor! The monitor constantly disconnects and Nanit help will always blame your WiFi. It’s never their problem even though we have never had a single problem with our WiFi and every other product / device that we use works perfectly fine!!! The monitor has a “great” feature where you can play white noise through it. It’s all well and good until it turns off on its own waking your baby up in the middle of the night! So if you want a monitor that will cause you more stress and cause more disruption to your babies sleep then go for it! Over and above the on going issues with the so called best monitor on the market they still charge you for the insights which is absolutely ridiculous given the amount you pay for the monitor itself

The Nanit Pro is a hot, steamy pile of you know what.

The Nanit Pro IS NOT RELIABLE. Imagine if your refrigerator only worked for 3 random hours of the day. This is a lawsuit waiting to happen due to the fact that connecting to the camera works MAYBE 15% of the time. For your child's safety, please DO NOT BUY.

I'm on my second camera, after the first year (and still with a subscription) the camera failed and it was replaced. A year on that camera has also failed. Coupled with the nonsense of the paywall I can't recommend this to anyone. It's a lot of money, the subscription is even more, and it's a cheaply made camera.

My review of this product echoes almost every other review on this site. I bought this product about 15 months ago, and the connection was occasionally dodgy which I put down to living in an old house. Our router was in the room below the Nanit which I discovered (after an awful lot of researching connection issues) will not connect properly. This is apparently due to there being an electro-magnetic radiation buffer in a fan shape under the nanit to protect the baby. (Not a feature that was advertised anywhere prior to buying the product).
I think I’d rather protect my baby by being able to see him and check he’s moving and breathing!!!!

So we used it for a year with intermittent connection issues, and now, it’s a total write off. It won’t stay connected for longer than a couple of hours. Useless for overnight. I also have to keep the app open or it immediately disconnects, so I can’t use my phone for anything else whilst my son is sleeping. I have tried all the recommended fixes and app updates but it’s not practical going in to the room of a toddler who you are not sure is asleep or not to reset the nanit, and the main reason I want to see him when he naps is to make sure he settles down to sleep, as he doesn’t necessarily cry if not asleep.
We have just returned from holiday where I borrowed a flex stand from a friend, and the router was directly next to the nanit on a shelf, and we were the other side of an internal wall in the next room. It still cut out. Whether I had warranty or not it’s pointless now as it’s just over a year. Have now read from trustpilot reviews there’s no repair service whether included in warranty or not.

It’s such an expensive bit of kit to go wrong, I can’t tell you how upset and disappointed I am at this product. I had planned to get a second unit for baby #2 when I first bought the Nanit, but now I’m faced with having to find another brand and buying double for the two kids. I’m not usually a complainer but I do desperately want to warn other people from making the same mistake. All these 5* reviews when the product is given to people to review I’m sure are written honestly and in good faith but most of them are written after only a day or so’s use. Believe me, a year down the line, it’s good only for the bin.

And as for the price of the subscription, totally overpriced considering the initial price of the product and boy am I glad I didn’t as I’d be 3 months in to a year subscription and no longer able to use the product.

Camera sucks. It will not stay connected, live view will work on a minute long delay then freeze and it’ll start trying to reconnect. How is that useful for a baby monitor, especially one marketed to track breathing? Customer service has been awful, I’ve tried their troubleshooting recommendations with no fix and 1. Why should I have to reset my router and modem every time I use my baby monitor? 2. Why would I ever move my whole router and modem set up into my babies nursery to “get it closer”, that’s ridiculous. It’s not even 15 feet away in the next room over. They are telling me it’s outside my return window even though I emailed them in the window they didn’t respond until days later.

We have had the nanit for 3 years and I have hated it for this whole period but it was so unbelievably expensive that we have had to stick with it. I now have a second child and have bought a £40 vtech for his room; it is without a doubt much much better.

The nanit lures parents in with a fear that you need to spend £400 on a baby monitor because if something awful happens to your precious baby it would be your fault for not investing in the majority of the safety features provided. This is appalling considering that most of the features don't work!!!

All of the breathing monitoring features ONLY WORK ON A WALL/STAND MOUNTED nanit. We had installed our nanit in our beautiful nursery with a plan to use it in our bedroom connected to the travel stand for the first six months. It transpired that the breathing bands etc don't work unless they are mounted to a wall or over cot stand. So that feature is totally useless. NHS guidelines state that an infant should be in their parents room for the first 6 months....meaning that you either install the nanit in the adults bedroom or the baby's room. Absolutely pointless.

The connection on the device is absolutely appalling. Constant refreshing wheel and having to force close the app and wait a few minutes.

On our monitor the temperature and humidity sensors have never worked again unless on the travel stand?!

After a year of use you have to pay for a subscription and the useless device becomes even more useless. It becomes an absolute nightmare for anyone else to baby sit for you. You have to get rid of one of the parents and replace them for the babysitter on the feed and then readd yourself later on as you can only have 2 people registered to view at any one time. I cannot understand why this is a subscription only feature.

The nanit will alert you at noise or movement but it won't show you why it did that...so you have to open the app, wait 5 mins for the connection to work and then whatever it was that triggered has well and truly gone. OR you child has been crying for a while before you can view that is what is happening.

Honestly this is the worst purchase I've ever made. I wish I could go back in time and undo it. I believe that this product was made for the American market and as such it doesn't comply with many of the NHS guidelines. A total waste of money. Just look on vinted....hundreds of unused breathing bands/swaddles new in their packets being sold for £3-4....shows what a con it is.

Really good camera but you have to pay to do anything you’d like to do even once you have all of the equipment.

Absolute daylight robbery of a product.

Avoid at all costs.

So annoying 😤 I bought this camera 1 year ago for all his features and now they remove all the notifications 🔔 and ask you to pay a subscription of 100 pounds to get the access back to it! Thats scam! Avoid this camera! 👎🏼🙅🏻‍♀️

Baby camera has been hacked twice now. Very unsettling, upsetting and unnerving having a man’s voice saying ‘Hello’ in a very chillin manner. I’ve got two recordings of it now.
I’m horrendously upset about it, Nanit are in complete denial that the camera has been hacked and are happy to argue it with me.
Customer service is awful, heartless robotic personalities. No empathy in the slightest, they continuously say it’s something else in the house producing the sound, which is it isn’t. The voices clearly came from the camera!

Ridiculously expensive for a camera that doesn’t work most of the times and asks you to pay even more for simple features!!! I am tired of seeing the troubleshoot option on my screen!not reliable at all.