NADINE MERABI Arvostelua 

I absolutely love Nadine Merabi pieces, I have a few. I am disappointed though in their handling of the concierge orders. I’m disabled so I thought this was a great way for me to try in and buy. I ordered 3 items and bought two. To my surprise you don’t get the boxes with your purchase. I like to keep my pieces in their box for safe keeping. I contacted the customer service team to ask if I could buy the boxes and they said I couldn’t and did not seem very helpful, sounded like they’d rather I send back the stuff than try and assist me. This is not good at all and directing me to email a regional office to see if they can help. Why not do this for me to try and assist, it’s as though once you’ve paid they couldn’t be bothered. I am very disappointed to say the least. I will be sending back the items

Beautiful clothes and great customer service! This was my first Merabi purchase and I was really unsure on what size I would need, having heard it's best to size up for some of the styles. I ended up ordering 3 sizes and returning the 2 I didn't need. I personally found the Sophie dress to be true to size. I can't wait to wear it for my friend's wedding. Will definitely buy from Nadine Merabi again. The only bit of negative feed back I could give would be that the packaging could be nicer. I know Nadine Merabi have moved to recycleable packaging but when you spend a lot of money on something, the unboxing is part of the experience! One of the dresses came beautifully packaged in a white box with a ribbon (one I returned) while the other dresses just came in a cardboard box. Having said that, I'm already eyeing up my next purchase! Thanks so much!

Great customer service

I highly recommend MERABI! Their customer service is amazing. Alex was very helpful and reassuring. He put my mind at ease and resolved my issue promptly.

I absolutely love the quality and the uniqueness of the clothes. The customer service has been very good too. I have altered a few garments from Nadine Merabi before and they have always been stunning. My only fault is that it’s very difficult with sizing and I recently ordered my standard size 8 (small) for my dress for my daughters wedding but it is too small and I have returned and reordered a size 12 which is a size I never buy normally. I do check the sizes but it’s good that they offer “Try Before You Buy” and I will use that now. Thank you for beautiful garments which are good quality and that I feel fabulous wearing.

Alex in customer care went above and beyond for me with a recent query I had about a purchase. The issue was resolved extremely quickly and I cannot wait to receive my new dress. It was a pleasure to deal with the team.

I have ordered many items from Nadine Merabi, the clothing is superb. Once ordered the arrival of the beautifully packaged item is like an early Christmas. I have asked NM to look into a problem I have and their correspondence has been flawless. They are prompt, efficient, and most professional. Please take time and venture into the world of Nadine Merabi, you will never be disappointed, only obsessed!..

Very helpful when I misunderstood returns timing

I had a great experience with MERABI's customer service. I reached out regarding the availability of an item for my civil wedding, and the team was incredibly responsive, kind, and transparent.

They took the time to explain the situation in detail and provided clear information on the upcoming restock and how to be notified as soon as the item becomes available.

Excellent communication and genuinely thoughtful support. Thank you, Alex and the MERABI team!

Great brand, Fantastic Customer service!!

I visited the London store on 27/06/26 and was greeted by the most loveliest shop assistants, I was looking for a dress for my wedding vow renewal and had seen online the Alisha dress, the young girl who helped me was so lovely and friendly, and very complimentary when i came out of the fitting room, but not in a sales person way, i genuinely felt she meant what she was saying! I bought the dress and cannot wait to wear it in September!x

⭐⭐⭐⭐⭐

I had a wonderful experience with Nadine Merabi from start to finish. Everything was handled so smoothly, and I was very happy with the level of customer service I received.

Unfortunately, I had to return the items because they were too big. Rather than exchanging them and risking another size not fitting, I decided to return them instead. The return process was simple, and my refund was handled without any issues.

I absolutely love their clothing. The quality and texture are amazing, and the items look exactly like they do in the photos online, which is something I really appreciate. I only wish they had a physical store in California so customers could try on the pieces before purchasing.

A special thank you to Alex, who assisted me throughout the process. He was incredibly professional, detailed, and patient. He answered all of my questions, addressed my concerns about the refund, and made the entire experience stress-free.

I truly love this brand and hope to purchase from them again in the future. Thank you, Alex, for your outstanding customer service!

After a lot of contemplation I took the plunge and ordered the Saffron Floral Dress for a Mother of the Groom Outfit. Omg it is so beautiful I have never had so many people comment on my outfit before, it is complete perfection
Thank you I felt amazing on the day 🥰

I was having issues with an order that didn’t arrive and the customer service couldn’t have been more helpful - Alex emailed me back within minutes answering all my queries and eventually finding my order and having it expressed shipping.
Thrilled with the outcome

Excellent customer service as always . Very prompt replies .

Beautiful dress and material and packaged really well on receipt of delivery. Customer services are always very responsive and helpful.

Wow! I ordered my first dress; the quality is truly outstanding. The cut the fabric such a class. Moreover, I had a request to customer service, my email was answered within an hour! I already have my second piece on the way :))). Can't help it but love it!

Dress quality is great and was really happy to wear Nadine for my civil wedding! I had a minor issue with my order and the customer service team was so great at providing a quick and satisfactory resolution. Would definitely recommend for bridal looks especially!

The deign and quality of the products are excellent.
The customer service representatives are excellent, very polite and efficient.
The app is also good and the returns is okay but needs improving.

The negatives and improvements would be:
1. Ensure there is no disconnect between the app and the website. When processing a return the app said exchange size was not available yet Internet said there was, hence couldn’t use the returns portal fully and customer service had to intervene.
2. During return process there were a number of errors when trying to exchange for different size, error with card info and buying product at price purchased, this was resolved but the returns process should be able to cope and recognise the original purchase price and honour this.
3. In order for me to get the dress the size I wanted I had to return the item and then buy another all cause of the above problems. Not everyone has the funds to do this and on top of this it took over 10 days from posting to getting a full refund - this is extreme, as again not everyone has the funds available for this scenario.

If improvements are made it would save time and need for customer service reps to get involved.

Having being privy to top designers over the years, at a personal level...Fast forward, I am overwhelmed by Nadine Merabi's designs, quality of materials, superb stitching, details, whereby a piece of cloth is included in the garment, an extra button etc...
Excellence at every level. This brand encapsulates the integrity of true "couturiers" from the past, with the modernity of todays's mindset. I am totally obsessed with Nadine Merabi. Bea (Blanco) Bienvenida