NADINE MERABI Arvostelua 2 581

Do not trust their final sales labels. I bought an item that was not labeled final sale when I made the purchase, and by the time the item was delivered it became part of their final sales. The item arrived faulty with a broken zipper, and they refused to return it despite it not being wearable. This is such a scam

I always love the beautiful arrival of my Nadine. I have over 10 now and I am very grateful for being fortunate to have a collection from this designer.

Ordered a few times from Nadine merabie and always received delivery very quick. Had a wrong item delivered but customer service was spot on & resolved the issue prompt and professional. Love their quality & styles.

Disgusted & Disappointed do not buy from this company!

After my experience in store in store which led to a purchase - I thought finally the brand I’d been looking at for a few years I actually fit the clothing in my size & it suited me. I’d travelled up specially to go to store to try styles on my intention was to try the iconic jumpsuit I didn’t bother with that as I’m short… And to know how the sizes worked. The staff were attentive cheerful friendly & when I though my dress I bought had a few loose threads I loved it would have liked it to be perfect but I bought it.

I came home & went straight online to check if you had stock of a couple of dresses I’d been looking at - after a few days I took the plunge & bought it.
The experience I’ve had online is - Non existence customer service from a high end brand. No compassion, unhelpful & condescending behaviour. No understanding as to the emails I’ve sent sometimes people with access needs are treated differently & this is a classic case. You don’t have phone lines your sometimes need to think outside the box. The distress this has caused me is unfair!

Missed the return deadline by one day so I reached out and I was refunded in full. Really good service, quick replies!

I just wanted to start by saying how much I love the clothing from Nadine! The quality is exceptional, and I always receive so many compliments on the pieces I’ve purchased. I did run into some frustration when trying to exchange an item for a different size, and initially customer service wasn’t very helpful. However, after following up, my request was transferred to Alix, who resolved everything quickly and efficiently. If you ever run into an issue, I highly recommend asking to speak with Alix—he’ll take great care of you.

I ordered two wedding dresses in two sizes for my wedding, which I absolutely LOVE. I had trouble with the mail in returning the other sizes and customer service was immediately responsive, attentive and so helpful to alleviate my problem. I could not have asked for better service.

Every item I have bought has been luxury quality. I really struggle to find clothing that is long enough in the leg for me but every jumpsuit has been the perfect length.

I really love the sparkle and how the clothing lasts and lasts.

The customer service has been fast and efficient with any questions I have had leading up to purchases. Thank you so much and I can’t wait to see what’s coming next from you!

Beautiful quality clothes, true sizing and always complimented on when wearing one of their outfits. Also great customer service 💫

I emailed customer services to enquire about a specific item in a specific store - admittedly a bit frustrating I couldn’t call them directly as the store has no telephone number; however, customer services were very quick to reply, very helpful, and followed up as well. I visited in store - the clothes are stunning. Absolutely stunning! And the staff were so helpful and accommodating. I will definitely shop with NM again.

Alex was so much help and incredibly kind through our problem solving process. I absolutely love Nadine Merabi and their gorgeous, quality clothing and now I’m a huge fan of their exceptional customer service too!

I would give these clothes 10 stars if I could. In purchase the Charlotte pants, the Faye top and the Pippa top. The materials are gorgeous and heavy, very made. I need to shorten the pants because i am a shorty! Both of the tops are so gorgeous that I am going to keep both but need to exchange the Faye for a S! I’m wearing that outfit for my daughter’s wedding because I hate really traditional mother of the bride dresses! Gorgeous quality!

I left a one star review 2 days ago due to not being able to cancel : dresses that were 6 weeks overdue. They have rectified this with allowing me to cancel and a full refund. Fair is fair. Their customer service is fast and very nice. It was a little painful re shipping and trying to cancel but all up I’m happy now. I’ll be wearing my jumpsuit that did arrive with pleasure. Thank you.

Customer service is excellent! I emailed when my rewards discount wasn’t automatically applied at checkout and the team sorted super quickly.
They even emailed later to check everything was sorted and that I was happy.

I absolutely love the dress and jumpsuit i bought, both are beautiful quality. I had so maybe amazing compliments about the jumpsuit when I wore it.
I had an issue with the jumpsuit which I reported and Alex has immediately resolved this. Fantastic customer service!

Great customer service! Thank you Alex! Love Nadine Merabi!

Excellent customer services support, and outstanding quality of products. Would highly recommend

Amazing customer service. Alex was so helpful with my bridal outfit making it perfect and on time. The fit is amazing. I will definitely be ordering again and highly recommend.

I only give this rating because of Alex. Alex is wonderful to work with ! Always responsive and working towards a solution no can’t say the same for others who respond to my inquiries. Thank you to Alex!