NADINE MERABI Arvostelua 

Always had a good experience with this brand. Very quick to respond and always fair! Good brand!

Love Nadine Merabi …. Unique clothing that is top quality. My favourite go to brand for evening/ occasion wear. Very responsive and helpful customer service if you have a query.

The website is brilliant and every item has a very informative fitting guide with a “stretch factor” rating to help you decide which size is best. I’m tall and adore the fact there is always a good length on their long dresses and jumpsuits, which is perfect for me in heels. Sadly I can’t wear their short dresses though as I find them too short for my height (and age!). I generally find the waist too big on the S/M size, but I need that size for across the bust. I use a good tailor though to get the perfect fit.

Whenever I wear a Nadine Merabi piece, I always get several strangers coming up to me to say they love my outfit. Their clothes always make me feel great!

The whole experience was very positive. From navigating the website to ordering was so straightforward. I returned some outfits even though they were absolutely fabulous because I should have got a size up. Returning the items was quite easy, and when I did have issues Alex from customer service and other colleagues were amazing in finding a resolution. The responses to my queries were quick and things were sorted out very quickly.

I recently had to contact Nadine Merabi’s customer service team regarding a refund, and I was impressed with the support I received.

Although my refund took a little longer than expected to resolve, Alex handled my query with professionalism, kindness and excellent communication throughout. After my returned item went missing, they took the time to investigate the issue and ensured the outstanding refund was processed.

It’s reassuring to know that when an issue does arise, it’s handled with genuine customer care.

Thank you, Alex, for your excellent support. I won’t hesitate to shop with Nadine Merabi again.

​I find myself returning to Nadine Merabi time and time again because they simply never disappoint.
​The quality and tailoring are phenomenal. Every single piece is beautifully crafted and perfectly cut for a woman's body, highlighting the feminine silhouette in the best way possible. Whenever I wear their designs, I feel absolutely lovely and so confident.
​What truly sets this brand apart, though, is the shopping experience. Their customer service is 1st class from start to finish. The team is wonderfully accommodating, and nothing is ever too much trouble for them. I cannot recommend them highly enough to anyone looking for gorgeous, flattering occasion wear!

Great customer service, prompt response.every time I emailed them I received a response right away . Thanks to Alex who made sure to follow up with my issue.

Alex with customer service has been great. I absolutely loved my dress the fabric and fit felt luxurious my issue was with the slip color. Alex worked the magic and will send me the slip in the color I needed without having to return the dress!

Alex has been very helpful with my order issues! He has a great customer service skills!

Really wonderful experience with this brand. High quality products and excellent customer service. Alex, in particular, has been hugely helpful any time I've needed to contact the team. Responses are prompt, helpful, and nothing is too much trouble. I'm a repeat customer for exactly this reason

Lovely dresses but just not quite right for me this time. Communication over returns was fantastic and I’m sure I will find a dress I want to keep in the very near future.

Lovely structured outfit. Beautiful fabric. Initially bought one and then ordered 2 more dresses. Will buy again.

I recently purchased the Nadine Merabi Miranda in red. Absolutely gorgeous, great quality and timeless piece. I wore it to a wedding and have never received so many compliments for a dress!! My mother buys from Merabi all the time and all her dresses are of great quality. That's how I knew to go there. I was really happy with my purchase and will be buying again. I'm leaving this review to show Merabi is your go to brand for any eventwear. Love love it.

So many issues…
Firstly ordered on app before 8am and paid extra for next day delivery. App clearly states orders before 2pm will be delivered next day. Dresses failed to arrive as promised for my function. Customer service told me the policy is dispatch within 24 hours, not delivery, which is incorrect vs the statement on the app. They need to amend their wording online and I will be reporting this and asking for postage refund
When dressed finally arrived they had sent me the wrong one. Then the stock of the dress I had actually ordered ran out.
Cannot speak to anyone at customer service by phone. They utilise an AI bot called Miranda who is generally unable to help with anything and provides unhelpful stock answers. This serves to cause massive frustration and does not do the brand reputation and favours
They also failed to correct my request to correct an issue with refunding the returns to my original payment method vs credit note. I am still sceptical the refund will be processed as requested without another series of tedious and time consuming exchanges with the AI bot
All in all I have spent about 3 hours messaging AI bots to try and remedy what could have been resolved in 2x 5 min calls with a human first time round.
Dresses that arrived look cheap, material was scratchy, they are overly structured and totally over priced - even in the sale.
Will not be supporting this brand anymore.

Excellent product and great customer service!

My 5th purchase from Nadine Merabi over the last 3 years. The most recent purchase arrived beautifully packaged but was missing the belt. Alex on the team was quick to resolve this and posted one to me promptly and keeping me informed along the way.

The quality is stunning!

Great experience great customer service very luxurious 10/10

I spent $1,150 on my wedding after party dress and instead of receiving the dress I ordered, I received a blue jumpsuit worth $355. Mistakes happen, and I completely understand that. What I don’t understand is why I’m expected to deal with the consequences of a mistake that wasn’t mine.

My wedding is in two weeks, and I’ve spent days going back and forth with customer service trying to get this resolved. I was first told I would receive a prepaid return label, only to later be told that I would have to pay for the return shipping myself. I was also told that my refund would not be processed until they received the incorrect jumpsuit back.

The customer service has been incredibly disappointing. Instead of making the process easy after their mistake, I’ve had to chase updates, repeat myself multiple times, and deal with changing information while trying to prepare for my wedding.

I paid over $1,100 expecting luxury products and luxury customer service. Unfortunately, this experience has been the complete opposite. I would think twice before ordering from Nadine Merabi for an important event.

Update on the response: they always answer this way but nothing ever gets done.
I purchased a dress from NADINE MERABI and attempted to cancel the order before it had even shipped. My cancellation request was denied because it was not submitted within their 30-minute cancellation window. While I understand companies have policies, this felt unreasonable given that the item had not yet left their facility.

Once the dress arrived, I returned it the very same day. The dress was never worn or tried on, all original tags were attached, and it was returned in the original packaging.

Despite this, my return was rejected. When I asked for a specific explanation as to why the return did not meet their requirements, I did not receive a clear answer. As a matter of fact they said they did not know.


After being unable to resolve the issue directly with the company, I had to dispute the charge through my credit card company. Customers should be aware that this may be an option when a company does not provide a reasonable way to resolve a return dispute.

For a luxury brand, I expected a higher level of customer service and transparency. My frustration is not only with the decision, but with the lack of a clear explanation and the difficulty reaching someone who can actually address the issue.

I would like to give a special thank you to Alex and Nadine Merabi for their exceptional support. Alex was absolutely amazing and helped me resolve my issue immediately with kindness, professionalism, and great attention to detail.

The quality of Nadine Merabi’s dresses is truly exceptional: the fabrics, the craftsmanship, and the designs are simply stunning. I am extremely happy with my experience and I will definitely be purchasing from them again in the future.

I truly hope that one day Nadine Merabi will open a store in Italy, as it would be a wonderful opportunity for Italian customers to experience their beautiful creations in person.

I absolutely love Nadine Merabi pieces, I have a few. I am disappointed though in their handling of the concierge orders. I’m disabled so I thought this was a great way for me to try in and buy. I ordered 3 items and bought two. To my surprise you don’t get the boxes with your purchase. I like to keep my pieces in their box for safe keeping. I contacted the customer service team to ask if I could buy the boxes and they said I couldn’t and did not seem very helpful, sounded like they’d rather I send back the stuff than try and assist me. This is not good at all and directing me to email a regional office to see if they can help. Why not do this for me to try and assist, it’s as though once you’ve paid they couldn’t be bothered. I am very disappointed to say the least. I will be sending back the items