RingGo - The UK Pay by Phone Parking App Arvostelua 2 193

Every time I am forced to use the ringgo website it tells me I need to reset my password, cue having to mess about with texts and new passwords, sometimes that works first time sometimes I go to use my new password and it starts again, and is so slow and clunky, it’s exasperating. Had to use it at Rufford Abbey in Nottinghamshire today and there is barely any internet coverage there, whoever thought it was a good idea to use that with barely any internet coverage….. it was £4 when they had a human collecting charges as you drove in (also providing an income for an actual person) and since moving to ringgo it’s £7! Rip off.

It would be great if the phone number or app worked, i couldn't park!!!! This app is a complete pile of rubbish!!!

App didn’t work, password reset didn’t work, registration didn’t work. Useless

That's too many stars. Can't access my account, re verified this three times, reset password twice and even driven to the next car park along. Still can't sign in, even after re registration. The phone number listed on the car park signage just comes up as number unobtainable. Utterly unfit for purpose.

This time and every time, I can't log in, I can't recover my RingGo account, I can't go forwards, I can't go backwards. This has happened numerous times with this app. I can't set up a new account because my email and phone no are still associated with my unrecoverable old account. No better than a scam.

Completely useless. Despite having used the
App before, this useless company wouldn’t let me pay by phone or app. All very stressful with an important appointment. I would complain to them directly but can only imagine what a shambles that process would be.

So obviously a scam...simply NEVER works. Did used to years ago but I suppose you make more money getting the fines ...disgusting

I would actually like to leave no stars. I have a blue badge and parked in university Street under Camden Council with RingGo. I paid for two hours and by law one of my hours should’ve been free. RingGo have no way of speaking to a person only by email. I was visiting my mother as an emergency in the hospital and as my two hours were running out I was only given the option to pay for a third which I had to do, I emailed Ringo to ask for an hours Rebate and they have Flatly refused. I understand from colleagues in the hospital but RingGo is the only app that causes everybody problems and I believe this to be a fraud. Ringo will not refund money nor can you speak to anybody to ask any questions. Please try to avoid using these people under all costs, it is a con

Non-existent customer service

I attempted to request a refund, but the process was extremely difficult. It feels as though the app is either intentionally designed to make refunds hard to access, or there are significant issues with how the team has developed and designed the refund experience...which one is it??

Their AI live chat service is a complete waste of time. Painfully long wait process to speak to a human.

Payment machine out of order, APP not working properly, no-one to phone on a weekend. Chatbox less than helpful. Feels like they are making life difficult so we are sent a fine. Very different experience than the happy couple on their website. Parked our car since is the car park right by the theatre. Happy to pay the £5 but nothing more.

Utter rubbish Failed to work in Barnsley. Won’t be going there again

cannot work with a foreign phone number. primitive. Old-fashioned coins work better!....they dont discriminate against tourists.

RIP off merchants convenience fee!! When there’s no other option to pay. Avoid

I accidentally paid twice for the same parking session. I requested a refund (enquiry ID 48339531) but never received a reply from RingGo..AVOID

Tried to set up the Ringo app a full 48 hours before driving across the country to Dover. Selected the car park, tried to set up an account, got told my phone number was already in use and that was that. Couldn’t set it up. Utterly pathetic!

This company is out of order, you cannot call them when you have a problem with the app/payment leaving you very frustrated.
I think they want people to get frustrated and leave so they can send you a higher bill.

Its not fair and they need to be investigated, for making it hard for customers to pay so they can make profit in that way

If I could put a minus 20, I would. Did you know that to register on Ringgo, you need a car registration number, if you are like me and don't own a car... you are f...ed ! I needed Visitor parking permits... I cannot even register on their site. How come so many councils are using them, I don't know, but I can recognise a scam when I see one.

We are obliged to use Ringgo when using many car parks and on street parking in Bournemouth. Tonight, as is always the case, my password would not work and I have to change it. Why?? Better to get the bus and then deprive the council of income that they could probably do with.... Ringgo is such a hassle

I am writing to warn others about a significant error I experienced with RingGo's automated telephone payment system.

On 02/11/2025, I correctly paid for parking at Kew Green, London (CPZ KC 52887) by calling the number on the sign (020 3046 0010). I was charged the correct £3.75 for this session.

However, the system simultaneously processed a second, completely erroneous transaction for £12.75 for a car park in Sheffield (Arundel Gate Car Park, 45125), a city over 150 miles away where my car never was.

This was not a case of selecting the wrong location in an app. I used the automated phone line, and it clearly malfunctioned, creating a payment I never authorised.

While attempting to resolve this, the initial response from the parking operator (SRL Management) was dismissive, suggesting I had simply made a mistake and should apologise for my "accusations," rather than addressing the clear system error evidenced by my two parking summaries.

I have had to spend considerable time gathering evidence and emailing to request a refund for a charge that should never have happened.

Advice to others: If you pay by phone, double-check your bank statement and RingGo account history immediately for any duplicate or incorrect location charges. The system appears to be prone to serious errors.

What's the point of having a phone number on your car park signs if there's no one to speak to at the other end? I tried paying by phone because the app wouldn't work - it didn't recognise my password, so I tried making a new one. This involved them texting me a six digit security code, which the app refused to recognise. I definitely wasn't mistyping it because I copied and pasted it. That's when I tried the phoneline only to get a message saying it was out of action.
I drove to a different car park.