RingGo - The UK Pay by Phone Parking App Arvostelua 2 193

Simply wont work this morning.
It never works in the rain but I thought it would be ok on a beautiful sunny morning!

Pay machine difficult to use. It is as if it is designed to not let you use cash. The option for overnight difficult to find. Fact that payments are due 24/7 ( unlike nearby M to Sat and free 6pm to 8am )was not obvious- had to look closely. A queue formed as everyone was slow to use machine. We all swapped stories of how been ripped off( expensive charge if v slightly over time. If wrong reg entered letter o instead of zero. Missing character as did not push hard enough etc) need to go thru process 5-10 times as machine does not allow touch screen so see price you want/ need but unable to scroll to this and need to start again. Make more mistakes due to frustration and growing queue behind you. Let people behind in … but they are the same as me. Find machine difficult and needed 3-4 attempts to get to correct payment!!!!! I hate Ringo. They also do not advertise car park is operated before entry and camera recognition. Look for sign that says ok to exit with in short time and no charge … but beware… people in q had been charged for doing this. Check ahead for which car parks are Ringo before go to new town so you can avoid Ringo car parks. You’ll enjoy your time better without this hassle to park

I will never use again. Machine and app down and some how that’s the customers fault.

Then you deal with con artist like Napier parking

Do not use

Awful system. We paid. £20 to park and got a parking ticket. The directions to " pay at the machine across the road" actually meant pay at the machine down the road and round the corner out of sight. Awful system. We couldn't pay cash as the machine was out of order for cash. We'll tell as many people as possible!

Avoid using the Ringo Parking App. Their admin charge is a rip off. Saxon Square in Chistchurch charges £1.50 for 2 hours. Ringo charges £1.90.

Complete rubbish App. I used it in a Council car park and at the end of the interaction, when I had clicked "pay now", I got a message back "An error has occurred". Hmm. So off I went to a machine and bought a paper ticket.

Some hours later I checked my emails and saw that Ring Go had processed my payment and started the parking session - so I had paid twice for the parking.

I contacted them requesting a refund but so far they are trying to dodge their responsibility.

Absolute waste of time - do not listen to real world circumstances and don't care if you are fined for their incompetence.

This app is rubbish. My businees paerner told me our premises alarm had ben triggered so I rushed down to see what had happened (we've been burgled twice and flooded out by Thames Water) So as you can imagine fighting morning rush hour traffic and feeling very stressed did'nt put me in a calm frame of mind. Amazingly I found a space outside our business three pay to park bays (£6.00 per hour!!!)I tried to park but the Ringo App told me my old card was expired and then wouldnt let me enter a new card. It just kept blanking whatever numbers I keyed in. So now I had to essentially risk getting a ticket (I live in Camden in London where we have swarms of private contractors giving out tickets like confetti so it was bound to happen) Strangely on the corner of where my business is, is their parking companys wardens office, so I rang the doorbell and got a complete moron who said he couldnt help in any way even though I showed him the app wasnt working he just didn't care (he was a supervisor too) Parking in London is just a scam by Councils and Private parking contractors to rip us off and make our lives a misery and Ringo adds to that misery every day.

If there was 0 stars I would give it that. Very possibly a scam. What a terrible app. We tried many times and with many different people to register for an account. We never got sent a verification code. Through email and SMS. We then called them to try to get it set up and it made us repeat information multiple times and when it got to the end it would make us restart. Without this we have had to pay multiple parking tickets of up to 60 dollars. Our group was very convinced that they make it impossible for us to use the app to force us to pay these ridiculous parking tickets. An absolute piece of crap app and company.

Unstable app and website makes buying parking impossible at times

Very confusing and hard to understand, I’ve been living 10 years at my house and can’t even sort visited permit. What a loads of rubbish company just scam for money

Car park machine not working so was forced to use this terrible app
Ringgo charge was 40p more than the advertised price so absolutely disgraceful

I have been £10 instead of 1.50 for 1hr and besides am happy paying £1.50 for the time I stayed however I only wanted to stay for 1 hr less then 1hr but I was charged £10 instead of £1.50 please refund me the rest.
Asha Haji
thank you.

I just got charge twice for the same parking session via the app and so I thought it would be as simple as going to the app and requesting a refund. They can see I have been charged for the same time period at the same location twice, so it should be easy to request a refund, it should be automatic. However I need to email my local council to request a refund because your app messed up. My local council are about as responsive as a dead badger.

Not only it is more expensive than parking on street that they remove at least 10 seconds from each session
Thieves

The Most Frustrating App ever! Doesn't work!

When I have a visitor, I am going to need to attend to her or him, not spend ages hearing recorded I corrected messages on the phone because the app doesnt work. How frustrating is this.

App does not allow you to register or log in. Useless.

Update. Since appealing my parking fine in Chatham, have lost appeal. Therefore, have deleted the RingGo app and they can do one as I will never use them again.

Rubbish cust service what’s the point of having cust service there isn’t any unless it’s something A child could do! The App is rubbish would not let me sign in and get parking had a week of useless cust service they did absolutely diddly squat for me bloody rubbish oh a s another thing either RingGo or the dodgy council reverted my number plate straight both RingGo And the council blamed each other and put me back into each other what a waste of my time! Ans money should all be gotten rid of !!

What do these people do for a job.

App just didn't work. Tried multiple cards, no success. All were valid and had an available balance. Very frustrating, not the first time I've had this issue, had to call up.

Also feels like they are operating about 15 years in the past the way they debit way more money from your account than is necessary up front, and then refund the difference some time later, other companies manage this sort of thing successfully, like Forest, why can't RingGo?