myDelibox Arvostelua 

Ordine MDB102248
Good morning, I ordered from mydelbox and we were very happy with everything we received. I spoke to the staff a few days before and they were very kind and answered all my questions as quickly as possible. I received everything I ordered right away. We will continue to shop with them.

The parcel was received on time, but the box was slightly damaged. Luckily, the products inside were not damaged. This has been our first order, and we are satisfied; we will buy again.

Edit- I have now been contacted by the customer service and got the delivery.

I have ordered few times and generally been ok but as soon as you need customer service that is when the issue start.
I have placed an order on the 08th October and still as of today (22nd October) no order has been dispatched and every time I email the team they keep repeating “they will deliver today” and nothing happens
Very disappointed.

Good product… good service… a bit more care about the customer maybe need but I will come back for my next order

It is pointless to set a shopping amount which allow you free delivery if you are going to ship on the last day (2 to 6 business days). Never mind, plenty of Italian shops online.
This was my review because I was very disappointed with the late delivery but I have to say I changed my mind once contacted the day after by Mydelibox. They apologised and explain the reasons behind the late delivery and offered a £. 10 voucher. I'm delighted of such care showed by them for their customers. There will be many orders to follow. Thank you

Long time customer. Strongly recommended to Italian expats in the UK.

I’ve been shopping on this website for a couple of years now, and it’s been fantastic! I’ve had a couple of small hiccups, like missing a few items or finding broken ones, but they’ve always been sorted out quickly. Overall, everything’s been perfect. The only thing that gets a little frustrating is the website itself. It would be great if they could hire someone to make it easier to navigate and place an order.

Great quality italian food fast delivery and well packed

My parcel was declared damaged more than a week ago by the courier, I had to let the company know about it and asked for info as they didn't even bother to contact me.
Still no sign of communication or parcel or refund. The event it wAs for is now gone and so what I paid for. Order number mdb100267.
Update: as usual emails and replies just after reviews. It s a sad world.

As usual quick delivery, very well packed (I had several passata glass bottles that got here intact). The only thing I would say is that biscuits are a little smashed. Otherwise all good

Repeat customer
High quality products
Good prices

Always the best, I love Mydelibox

Products are excellent and they are very precise a d reliable.

Quick delivery, efficient, safe packagings and always good product

As usual great service at great price thanks we will buy again and again and again

I am always happy with deliveries. Only frustrated that there is no frozen food and sometimes it's difficult to reach the total for free deliveries.

Update on reply:
-Parcelforce never attempted to deliver as I was home! I mentioned this on my email and you never replied on this point! Also if it was true that a delivery would be attempted and I was unavailable, parcelforce would try to either redeliver the next day or leave me a card. This shows that this was not the issue as with one attempt the parcel doesn’t return to the sender..
-you never attempted to call me and you did not apologise once on your emails ! If in doubt please provide me with a email so I can forward you all the email tread!
-I asked for a refund or to resend me my order. You said that you will refund me only when you receive back the order in your warehouse. When the order was delivered back to you, only then you refunded which is far from great costumer service, it’s just what is expected !

I always support small businesses but your response and way to avoid responsibility and change facts in your reply is concerning! I will be happy to post publicly our email trail where you “apologised multiple times” !

Original review:
I made an order mainly with baby food products and was shipped 7 days later. On the day of delivery via parcelforce the tracking was updated as “returned to the sender”. I contacted delibox via email to ask why the parcel was rerouted back to them and basically replied with an email template that they will refund me when the parcel is returned to them. No explanation why the parcel was returned to them, no willingness to reship it, no apology ! Terrible ! I will never use them again ! Luckily I ordered the same products from another website and they delivered the next day..

Was a present for my sister after a stay in hospital and she was absolutely delighted with everything. Small egg pasta is impossible to find in shops near to her so she was very pleased with those

I’m a long term customer
Very good prices.
Professional.
Perfect packaging!

Good experience with mydelibox.com. 6 jars of Barilla pesto without garlic. Quite difficult to find in the UK. I've got nothing against garlic but this is very tasty. Good remaining shelf life. No plastic packaging used - very important to me.