Lifetouch Arvostelua 

Ped0 lovers. Disgusting. I hope this company goes bankrupt.

My child's school started using LifeTouch/Shutterfly for school photo fullfilment. The first year we had to use them, the printed photos were sent. When we looked, they were poorly cut so I couldn't fully see the grade and year that I paid extra to be on the photos. I reached out to their support multiple times, including pics of the ill-cropped photos. No response.

Instead of a response, I got hounded with sales emails multiple times per week using my child's name in their marketing speak. It feels very cringey for them to use my child's name in their marketing spam.

Can not get my grandson’s pictures you pay for them and then they come in they want you to pay again, Last year i never received any pictures at all so they got me for 40.00. Trying to do the same again you call we will send them to you , the woman on the other ends doesn’t even ask who she is talking with but she us going to send out pictures, There are ripping people off, my child will not take anymore pictures thru them. No More Done with !

This company is just terrible. I don't think I've ever had a year where they didn't screw up my order. Their website is the most confusing piece of garbage imaginable. I don't understand why they have such a stronghold on school pictures.

They made mistake on our order, few months after we still waiting for half of the photos. They did not even cut the ones that we received. I emailed them many times they never emailed me back,called them ,hard to get him contact with them, bad customer service, expensive for what you're getting. Don't use them.

Photographer never showed up to the J C Penney Portrait Studio! The Penney’s staff couldn’t reach anyone on the phone. Don’t trust Lifetiuch!!

Absolutely HORRIBLE company with the worst customer experience. They lost all of my daughters preschool photos and are unable to redo any of her photos or provide any sort of compensation. How do you lose photos for a preschooler? They were never even uploaded once to the website and every time I call they hang up and refuse to provide an answer. I have sent multiple emails too just kindly asking for any sort of update and over a month has passed and now the portal has expired. They need to be shut down completely.

I'm giving you a two star because I really do like my pictures. However, my experience with your online customer support and your phoneline support is absolutely atrocious. I feel like I have been swindled, as I have payed for services that have not been rendered. For 3 weeks now, and an unknown amount of phone calls, and "chats" it seems to be an impossible task to simply update an email address for a purchase that was made while logged in my account with the correct email address, so I can receive my digital copies.

Myself and my daughters grandmother both never received our photos totaling over $150 from 2024, the company is completely unresponsive to any and all complaints. They will take your money, photos of your child, and data to use for their own purposes I guess. For $150 we received one digital photo each, ours many prints never arrived. In addition to stealing from new parents, they also lost a class action lawsuit for not paying their employees. So they might never even have got the photographers photos because they refuses to pay for services rendered. I'd recommend contacting your school board and getting them blacklisted.

Scam I ask for physical they gave me digital.. stay away ppl don’t do it.

Worst customer service, after over month of not receiving my photos I called them to find out they said they had the wrong email address and had to "reorder" my prints, 2 weeks later Im still waiting and they are only telling me photos are ready but not shipped yet with no timeline of when will arrive, pushing over 2 months since payment and order and still no photos, highly unrecommeded, customer beware

Life touch ???
Prestige??
Only you know what the difference is.. I have been told so many different answers so I'm writing this complaint on both sites?

I have been told so much incorrect information and lies to just get me out of the chat! I was given a number to get assistance with booking from your chat agents and it was a fake recording! I tried in sept to schedule and was told wait till October to schedule! I got the email to schedule and 2 seconds later it was booked! I contacted your company via chat and the gentleman said which day did I want and then asked for my child's name and then quickly lied and said they were all booked even in December!!!
If this was you trying to get senior photos to have pictures for one of the most important days of your child's life would you want to be Bul****** about this situation like you all have been doing to me? And clearly plenty of other parents?
I need to schedule a session for my child and would love some real input and information and a resolution to this issue!
The money you all charged for photos and the lack of support you give parents is not ok and should not be acceptable!

Sincerely
A disgusted parent!!!

Worst company to take Pic they slow took baby Pic and left snot running down child noise the photographer do not know how take pictures all the photos is only head shot wasteof money

Photographer was great, pictures were great, but we never received them. The made a replacement order and spelt the name on the photo wrong so now we are waiting for another replacement order. When I call it is usually someone I can barely understand and it takes a minimum of a half hour to get through it all after being on hold for 10 plus minutes just to talk to them. It's just exhausting.

We paid $20 for our beautiful daughter's photos. Then they charge us $9.95 taxes and shipping. WTF

The envelope was bent because they ship with flimsy cardboard. The photographer took picture without telling my student they were taking it. All my mommy friends said their kid didn't look great either. My biggest complaint is the ADVERTISEMENT ON THE PURCHASED PHOTO!!

Pretty sad that this company is STILL taking school photos with such a LOW RATING on all social media platforms! My daughter came home from school begging me not to purchase photos that I had already paid for online. 🤦 She said that the woman was rude and none of her classmates liked their photos and felt like the lady ruined their experience! This isn't the first time I've heard this... And unless something changes.. probably won't be the last. I'm not going to be buying from the school anymore. I will get our yearly photos from a better, more professional place moving forward.

I haven't had school pictures of my kids since my littlest one was in first grade. They are took expensive. It really sucks because she's the one I have the least pictures of anyway. I am a parent of three kids, or was and now that they are grown I don't have any of their pictures. I don't have them and I could never afford them. I think you are horrible.

Expensive. It’s $125 for the digital option. Photos were horrible too.

Horrible dull looking pictures and for some reason always tell my child to 'TILT" their head. WHY?
Worst school pictures I have ever seen. My nieces go to a different school 20 miles away and they have fabulous pictures with great lighting and no tilting. Weird. BALLARD SCHOOLS IN IOWA NEED TO GET A CONTRACT WITH SOMEONE BETTER!!!!!!!!!!