Lifetouch Arvostelua 

Photographers needs more Training

They just did my son's pre-k photos, and it looks nothing like my son when he smiles. I do not know what they did to make my son smile like that; it's creepy, and I had to pay for the photos before I could even see them. I am not happy at all with this company or my son's 1st school photo.

They don’t help fix hair or clothes. Packages are extremely expensive and crap items in the packages. Can’t order one single photo, you must order 4 which makes it the same price as the highest packages.

I wish I could rate them in the negative. This is one of the worst companies out there. Why are schools still using them for portraits? My grads pictures came cut all wrong, they didn't give me the right order and it was $300. They should be out of business yet they are still being hired. Why?

The person that took my photo made me feel embarrassed and honestly ashamed about how I looked.

Should be 0/5 rating ! I wish my daycare would stop using the scam business. Still waiting on my order to process from 6 weeks ago!!! Just give me my money back !!! Never using again better off taking the picture on a phone and printing at cvs or walgreens , same quality.

Lifetouch failed for 8 years to provide me the photos of my kids from schools. I paid them repeatedly and they never provided any photos.

I contacted them over a hundred times over the years and they never fixed it. They promised me many times that the photos would still be available, but then they finally told me that they don't keep the photos for over a year.

So in the end, Lifetouch steals money, lies about it, and then after 8 years of repeated attempts says you will never get the product because they didn't keep the images.

Never use this service, they will rip you off.

This is why our school board has stopped using them entirely.

If your preschool is using Lifetouch for school photography, be warned. My son’s daycare/preschool used them for picture day. There were 2 days scheduled to catch all the kids. The photographers just totally no-showed day 2. No call. No reschedule. And the center has been unable to reach them. Half the school just never got photographed. Meanwhile, my son (who was successfully photographed), had 4 pictures included in his portfolio. 3 are great. One looks like a mugshot. I went through the whole m song and dance and ordered his photos (not the bad one obviously) and was most excited for the class composites photo because this is his first year in school and he loves his class and his classmates so much. To my great surprise, when the photos get delivered, I open the packet to find headshots of 7 beautiful smiling kids, and 1 mugshot of my son. He is the only little black child in the class and the only one without an adorable smiling photo. I have been going back and forth with them for weeks about reprinting the class photo with the correct photo and redistributing it to his classmates. Today they officially informed me that they will not be doing that. They have some excuse for why it can’t be done, which in my mind is nonsense. I would not use this company again if they can’t use basic common sense in the way they handle picture day. Ridiculous.

What an absoulte shit company. Poor customer service, vauge information when asked.

This company takes FOREVER to send you your photos!! The website says it takes two weeks to ship to your school/daycare and it is all lies. This is 4 weeks waiting for ONE kids photo. There is no reason why it should take this long. I had my wedding photos processed in the matter of DAYS!! Walgreens prints photos in 1 hour! Also, the prices are so high! I wish you could do a more customizable packet of photos! Who knows if I will even get the holiday photo in time to send out for the holidays!

If I could leave a negative 1 star review I would. My son had sports photos done at his middle school today. The package prices to have these photos is just ridiculously high and no options under $45 which is steep. Needless to say, I paid to have the 8x10 Sportsmate individual photo taken. Instead the photographer didn't have a list of which students were taking individual photos, and instead my son had a team photo taken and no individual photo. There are no make-up days for this, so he now misses out on having an individual photo in his basketball uniform. Just Unbelievable!! I honestly do not know who they hire to take these photos but there needs to be more organization on their part. Students have no idea what packages the parents paid for and they shouldn't. I even did this online to avoid having my son be responsible for what photos they were to take of him.

What a horrible company. They have no problem taking your money, but actually delivering the product is beyond their abilities. I placed an order 4 weeks ago and was told there was a technical issue so my order never went through. Do you think I was notified? Of course not. Last time I ever order from them. I'll get class photos of my kid from an actual photographer.

Billed & charged immediately then sit and wait and wait and wait for them to print and ship pictures. Customer care rep was polite but there's no reason it takes so long for this firm to deliver it's product when Walgreens can put out the same product in under 30 minutes.

Overpriced and they don't even cut the smaller pictures out. They are all on same page with ugly white barcode at bottom. Lazy and no attention to detail.

The customer service is terrible. The management is terrible. Unsatisfied with the entire process and the 50 mins it took on the phone to get the pictures order that from the looks of the previous reviews will b crap.

This is the worst picture taking place ever. DO NOT TAKE Pictures with them. My daughter took her 3rd grade school pictures with this company. They sent the portal pack I chose the deluxe for 50 dollars. I sent the cash with the picture envelope I had my daughter dressed very nice. My daughter comes in yesterday and stated that the teacher wrote a note stating that I should contact the company because they don’t know where the pictures are. I wish I could upload the note. I was furious due to the simple fact I don’t have money to waste. She said it’s completely their fault and to reach out to them. I called it’s like they sent so many people for my one problem. I didn’t like kaliesha and Dorian attitude. It’s like you had to keep repeating the same thing when they was in the wrong. Then Dorian says when people pay with cash it’s takes longer. These are things they should already tell customers before they pay. You don’t take someone’s money and they don’t know how your business operates. Then they said the pictures will come in the mail like two to three weeks. I’m so mad. They need to be BANNED don’t go to them.

worst customer service EVER! The online tool is useless and takes an hour for a simple question. You call line and wait as well, and have to talk to multiple people just to try and get the product that you have paid for months ago. Over Two months, and multiple calls later, and I am given yet another excuse and order number saying it will be shipped!

Waited 2 months for my pictures only to find out they were never processed... apparently they had the wrong school but never contacted me or bothered to do anything. They had no problem taking my money though.
Now have to wait another 4 weeks as they do not seem to fix their mistake quicker. Next time I will just get my school photos done elsewhere.

I am a mother of my 7th grade daughter, and I have to say, this was the worst picture ever! What did you guys do with your quality? Last year it was good but her hair wasn't done. This year she looked all nice and pretty and I even took my own photos and they looked better (Iphone 11 pro max) LifeTouch is seriously awful. They made my daughters eyes look lifeless and orange. they have horrid lighting. I hope you fix your quality and my daughter's district changes it's photographers!!!

Paid for Re-touch, this company is a complete RIP OFF! I have done professional modeling, and my husband's Google Pixel Pro 6 takes better pictures than this company. Waste of money!! Didn't receive the class picture, and this was a terrible experience.