MY ProteinArvostelua 

Zeer slecht! Producten kopen kan met ideal maar retourkosten enkel alleen met creditcard. De pakketten zelf retourneren kost €16.- per pakket. Inmiddels iemand gevonden die deze retourkosten met creditcard wil betalen... Maar als je eenmaal aangegeven hebt het pakket zelf te retourneren, kan men dit niet meer wijzigen en zit je dus vast aan de €16.- of de producten zelf houden. Gebruik gemaakt van de sale maar op deze manier kom je alleen maar duurder uit.

1 ster is nog te veel voor de klantenservice.. Reageren op geen enkel bericht / platform zoals messenger enz.

Absolutely disgusting Customer Service. They keep passing me from one person to another. In my personal opinion those persons do not actually exists, I believe they use false names. They don't read previous messages. They keep avoiding direct answers. Avoid MyProtein at all cost people. They are a bunch of unprofessional rude people. I will be leaving a negative feedback on all social platforms. My experience with MyProtein is that of a great disappointment and disgust.

Užsakymo numeris iš My protein 430766326
Užsakymo data: 2022-09-07. Nepraėjus nei 6 mėn naudojimo, jungimo siūlės praėjo irti, atsirado skylės. Užsakymo nekeičia, nei grąžina pinigus.

Scam fake offers

Use offers to rank in SEO but the offers are as fake as Jordans tits

As an example 1p whey code "goes live" at 10am no notification no code got the code texted from someone else who actually got it 10:00 code invalid not a real code and then at 10:01 the code is expired 🤔🤔

I ordered whey protein on the 1st of April, as of the 11th of May, and after 10 emails I didn't receive anything. They have a Serbian version of their webpage, but their call center is in Great Britain, so how exactly I'm I supposed to call them? Also, their customer service is god awful, and live chat never works. Also, their prices are insanely high. 0/10 Don't do business with them.

I made a number of attempts to place an order online in order to replenish my stock(s)
However, the relevant discount could not be applied (40%) via my line of work….
A huge saving to be had!!
In light of this, I made contact with MyProtein, explained the situation and advised MyProtein of the fault.
I was advised that I need to make contact with the relevant body to make them aware of the discount code error.
NO MyProtein I am the Customer and there is an issue with YOUR SYSTEMS…..do you want my businesses or not?!
I refused and stated that I would not do that and that MyProtein was required to look into the matter.
I was advised that the matter had been logged with customer services who would get back to me in 24hours once they had looked into the matter.
MyProtein did not get back to me after 72 hours so I made further contact in order to follow up the matter.
I was advised that I needed to wait seven days for the relevant update.
MyProtein believe that they are the one and only Sports Nutrition organisation in the UK and appear adopt an ayre of arrogance to that affect.
Well guess what MyProtein, ‘YOUR NOT’!!! I will take my business elsewhere.
I raised the matter with MyProtein after a week as MyProtein had still failed to get back to me.
I was told to ‘rest assured’ that the matter would be resolved immediately.
I requested that a Supervisor make contact with me as soon as possible with regards to the circumstances and the poor customer service experienced.
I am still waiting for that same contact over to two weeks later!!!
I am disgusted at the situation, the arrogance, down and outright lies provided by numerous members of staff and not to mention to diabolical customer service.
MyProtein have lost my custom.
Be mindful!!

I ordered 4 items for about $160, and they charged me for 2x of each item instead of 1 totaling just over $300. Emailed to try cancel the items i didn't order. Just told to return them once they arrive with no compensation for charging me or paying for the return. won't buy here again.

Ik heb wat besteld en betaald. Vervolgens krijg je een bericht dat er iets is misgegaan.
Herstel de betaling. Dan zie je dat als je betaald het geld naar een pools adres gaat. Correspondentie is allemaal No reply. Oplichters.

Terrible Company. Complained to CEO, no response. Tried to complain by phone, no answer. Tried to complain by email, also no response. Paid for an order, nothing has turned up 3 months later. They have stolen my money!

A beyond awful CS team that doesn't read previous messages. Ask you to send the same information repeatedly. 1 star review on Trustpilot is atrocious. I cancelled my order after days of back and forth and will go to Gymshark or another gym clothing provider. I didn't realise CS teams like this still existed! You're meant to help people, not hinder them. Oh and they still use Evri lol

More than once I have been charged and sent items for a subscription service that I cancelled months ago. Due to errors in their system they do not process the cancellation and their terrible customer service team refuse to do anything about it. Just get your protein from somewhere else, you're paying for an overpriced name brand who don't care about their customers.

Products are great and very good value for money but they insist on using Evri (used to be Hermes) to deliver and literally every time I order something they mess me around. Hence the one star review.

I ordered items during a sale, got a really good deal, only to then get an email claiming they've recieved the items back at the warehouse and are processing a refund, I went to the support centre to say I never recieved anything and never requested any refund as I want the products, the message was totally ignored and an automated reply sent back saying the refund is being processed. After messaging again, I was told the refund is being processed and if I want the products, just to order them again. Conveniently for them they're now back to full price. It's clear they wern't willing to honour the prices they sold the items at. Appalling.

I emailed them about how unappetising their protein breakfast wraps are and did not even get an acknowledgement. I bought 3 for £10 from iceland and they were thrown in the bin as not only did the insides look horrible they did not taste very nice

Ordered items at the start of January, delivery was quick but I was sent somebody else’s order so I was given instructions on how to send items back.
I emailed again on 16/1/23 asking where my items were as they were sending replacements out to me, was told my parcel hadn’t showed up at the depo. Checked my tracking and they’ve had it since the 11th.

I have still not received an order that was placed last week and supposedly a “next day delivery.” They had apparently switched delivery companies from EVRI to Royal Mail, without bothering to inform their customers or participating parcel shops, in this case my local
Coop. So I received a notification that this order was “successfully delivered” at this parcel shop by Royal Mail, however staff there were very rude and abusive and told me they do not, and never will deal with, Royal Mail deliveries. I explained this to MyProtein using their contact form, further reiterating that I have NOT received this item, despite RM’s claim that it was “successfully delivered” because staff at this store refuse to cooperate or even listen to my explanation. Unfortunately, MyProtein has turned into a purely money grabbing company and only use chatbots, so I keep getting the same message over and over again to my original query because no human is bothering to read customer complaints and queries. This is NOT the first time MP has messed up my order and they have never fairly compensated me for their shambolic order processing and non existent customer service. They are just happy to take your money and disappear- a scammy company that should be avoided at all costs!

Absolutely abysmal company.
Failed to deliver goods. No PayPal buyer protection. Passed from one agent to another, asking for details (delaying tactics). Went on for weeks. Offered a refund agreed to. They never sent the refund. Kept screen shots of all communications, including their admittance, that my order was LOST in transit and of causing me stress. They tried blaming the courier service. One tried on their social media also trying to get them see sende and be reasonable reminding them of thier legal obligations and warning of civil courts action. They ignored it, so one gave them a cut-off date and will have no choice than to take civil legal action, taking them to court and notifying trading standards.

My protein were always great but have they just taken on more than they can cope with - my order has disappeared - stuck in transit - with no help from my protein - terrible service which is such a shame from previous experiences with them. Will not want to use them again after this - with so much more choice now on the market they need to up their game

Order no - 458257186 if you could take the time to follow up

Customer Service = Absolutely disgraceful.

I complained via the in-house messaging service : nothing

I asked for contact details to their Head of Customer Services : nothing

I complained via Twitter : they asked me to DM them the details - I thought this was so that they could help, but it was more an attempt to shift the complaint to private and obscure their inadequacies.

…and check this (!)… it’s laughable: Via the Twitter route, I have been DM’ing them asking for an update for over a week now, and rather than providing a substantial response… they have THREE times said that they cannot help me unless I pass security because of the time elapsed - even though it’s their dreadfully slow service that has created the lag 😂😂😂

It’s so bad you almost have to laugh.

Their team really are full to the brim of empty apologies and pointlessly futile promises of “help and support”, but the reality is far from. I have also asked them FOUR times for contact details to their elusive COO or elusive Head of CS and guess what… all four requests completed ignored!

Be VERY VERY wary when using this bunch. If you enjoy dire customer service and enjoy being fobbed off by a generic CS team - then please use them. If not - I would stay clear 👍

I made 2 orders with myprotein on 30/11, for next day delivery. However the following day I received an email saying the orders had been cancelled due to a pricing error. I messaged the advisor on the MyProtein chat and they advised me that if I make one new order for the exact same order, and pay the higher amount, they will refund me the difference. This was on Monday 05/12 and I had the transcript emailed to myself for evidence. I was told to wait 3-5 working days for the refund. I waited until Friday as I had received no refund and contacted them again, they apologised and said the refunded again. I checked up again on Monday and they said yes it is definitely coming by 14/12. I have contacted them again today and they said they need to look in to it and expect some feedback in 3-5 working days. This company is an utter joke. They owe me £159.56 a refund, but they owe me alot more for the distress and inconvenience caused and spending up to 4 hours on their chat and getting absolutely nowhere. I definitely DO NOT recommend this company!