Mrs. Alice Arvostelua 2 005

Vastaus yritykseltä Mrs. Alice

6. tammik. 2026

Hello Geoff,

We’re very sorry to hear about your experience and appreciate you taking the time to leave feedback.

We’ve looked into our system but cannot see a recent order linked to the name provided here.

Please do get in touch with us directly via our contact form, so we can investigate this further and find a solution. Your satisfaction is important to us, and we want to make things right.

Kind regards,
Mrs. Alice Customer Care

Vastaus yritykseltä Mrs. Alice

30. jouluk. 2025

Hello Beliz,

We’re very sorry that we weren’t able to get your order to you in time for Christmas. We completely understand how disappointing that is.

We’ve asked DPD to return the shipment to us, and a full refund has already been processed.

Thank you for your patience, and again, our sincere apologies for the inconvenience caused.

Kind regards,
Mrs. Alice Customer Care

Vastaus yritykseltä Mrs. Alice

29. jouluk. 2025

Hello Ann,

Thank you for your review, and I’m really sorry for the disappointment caused.

I can see that your order included a pre-order item, which was noted at checkout and also confirmed in your order confirmation email as not due to ship until 16 December. Because of this, the order was held until all items were ready to ship together.

I can also confirm that the order has since been fulfilled. That said, I completely understand how frustrating it is when timing doesn’t work out as expected, especially for Christmas plans.

If you’d like to return any items or if you need any assistance at all, please don’t hesitate to get in touch with us directly, we’ll be very happy to help.

Thank you again for your feedback, and we truly appreciate your support.

Kind Regards,
Mrs. Alice Customer Care

Vastaus yritykseltä Mrs. Alice

23. jouluk. 2025

Hello Lucy,

We’re very sorry for the frustration caused and completely understand how disappointing this feels, especially so close to Christmas.

We can confirm that you’ve been in contact with our customer service team, who have advised that your order has now been dispatched and is due for delivery tomorrow.

That said, we sincerely apologise for the delay and for the confusion around the earlier timing, this is not the experience we aim to provide.

This has been an exceptionally busy period, but we appreciate that this does not lessen the inconvenience caused. Thank you for your patience, and we truly hope your order arrives safely tomorrow.

Kind regards,
Mrs Alice Customer Care

Vastaus yritykseltä Mrs. Alice

22. jouluk. 2025

Hello Mark,

Thank you for your feedback, and we’re sorry to hear about your experience.

We want to clarify that we respond to every email we receive. Once a message is in our system, it is queued and will be answered as quickly as possible.

Please note that sending follow-up emails on the same issue can actually push your request to the back of the queue, which may delay our response.

If you’ve already sent the requested photo, rest assured it’s in line to be reviewed and we will get back to you as soon as we reach it.

We appreciate your patience while our team works through all enquiries.

Kind regards,
Mrs. Alice Customer Care

Vastaus yritykseltä Mrs. Alice

19. jouluk. 2025

Hello Natalia,

Thank you for your feedback. We’re very sorry for the delay and understand your frustration.

To clarify, next day delivery refers to the transit time only and does not include processing time, which as noted on our website can be up to 5 working days during busy periods.

We can also confirm that we received your cancellation request this afternoon, and this has now been processed. Your refund will be completed promptly.

We sincerely apologise for the inconvenience and disappointment caused.

Kind regards,
Mrs. Alice Customer Care

Vastaus yritykseltä Mrs. Alice

19. jouluk. 2025

Hello Ulrike,

Thank you for your feedback. We’re sorry to hear that you’re disappointed.

To clarify, your order was placed on December 7th and dispatched on December 12th.

According to the tracking information, the package is not lost, it is currently awaiting collection by you, as the carrier requires ID for pickup.

We also have no record of any attempt to contact us regarding this issue. We would have been happy to assist you immediately if we had known.

If you have any further questions, please do feel free to contact us directly.

Kind regards,
Mrs. Alice Customer Care

Vastaus yritykseltä Mrs. Alice

19. jouluk. 2025

Hello Holly,

We’re very sorry to hear about your disappointment. We’ve carefully checked our records and are unable to find an order under this name in our system.

We absolutely want to look into this for you and help resolve the situation, but we’ll need you to contact us directly with your order number so we can investigate what may have happened. Please reach out to us as soon as possible and we’ll be happy to assist.

Kind regards,
Mrs. Alice Customer Care

Vastaus yritykseltä Mrs. Alice

19. jouluk. 2025

Hello,

Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you described.

We’ve carefully checked our system and, with the details provided, we’re unable to locate an order matching this situation. We always want to make things right, if an item arrives damaged, we consistently offer either a full replacement or a full refund.

Please reach out to us directly with your order number so we can look into this properly and resolve it for you as quickly as possible. We’d really appreciate the opportunity to help.

Kind regards,
Mrs. Alice Customer Care