Mrs. Alice Arvostelua 2 005

I absolutely love my purchase from Mrs. Alice! It arrived exactly as pictured, and I was pleasantly surprised at how fast it was shipped. The attention to detail with packaging was meticulous and luxurious. It was an all around beautiful experience and I will definitely purchase from them again.

Even though it was delivered to Austria quite fast.
Beautiful packaging.

Perfect lamps and shades and excellent customer service all around. I love everything I have from Mrs Alice.

Love the products, and they have great customer service. The rechargeable lamps and extensive selection of mini lampshades make my rooms so cozy!! The small lamps are great for sometimes using on bookshelves and in a corner of the kitchen.

The items were of very high quality. I ordered some Christmas products, nutcrackers, 2 red glass trees, these were amazing, a green pheasant table cloth, very nice fabric.
I would definitely order from Mrs Alice again.

Fast shipping
Excellent packaging
Amazing customer service..

Recently bought a Urn and Pedestal it arrived super fast but the Pedestal was sadly damaged, I emailed Customer Services and I had a replacement in less than 24 hours, absolutely brilliant , no nonsense Customer Service, delighted with the outcome and the new Pedestal and Urn look beautiful, will definitely be shopping again with Mrs Alice👌

This is an incredible retailer. High quality products, carefully and thoughtfully packed, delivered in a timely fashion and a great overall value. Couldn't be more impressed!

Love 💕 the Rocking Horse !!! Perfect in every way and beautifully wrapped !!! Just now wanting the Christmas trees to come back in stock . Already for next Christmas !

Ordered from Sweden and got my delivery after just few days.
It was so beautifully packaged.
Will definitely order again!

The items (that I have actually received) are lovely and packed beautifully. Unfortunately my order was confirmed as shipped with all items and then delivery complete. We were using a parcel service and had quite a journey to pick up, only to find that the main table wasn’t included. Customer service said it was all sent together and there was a delay with the courier but I then received an email saying the table had just been sent to DPD that day. So I wasn’t given accurate (honest?) information. Anyway I still don’t have the table and have another drive and another fee to pay so not happy with the service at all. Hopefully the table is nice if it ever gets here!
Adding an update to this! After over a month of them saying it was delivered (no confirmation, no signature or anything) we drove to the parcel place to search for it. Turns out it was sent with no name or reference of any kind. Luckily the parcel place were lovey and let you open a few unclaimed packages to see what was ours. A few weeks later I l received another email from their customer support reiterating it’s delivered. No effort to see what happened and took no accountability, also the amount of time that elapsed between contact was ridiculous.

J’ai été immédiatement séduite par le design de ces assiettes, ce qui m’a conduite à faire cet achat, malgré son prix relativement élevé pour moi. Justement en raison de leur valeur, je les ai utilisées avec beaucoup de précautions.

Je les ai sorties uniquement pour le dîner de Noël, nous les avons manipulées avec soin et elles ont été lavées à la main, conformément aux recommandations.

Pourtant, après cette unique utilisation, j’ai constaté que l’émail s’est fissuré, de manière très visible, ce qui altère fortement l’aspect de l’assiette et la rend esthétiquement abîmée.

Il s’agit donc d’un produit qui présente un défaut après une seule utilisation, ce qui est particulièrement décevant compte tenu de son positionnement et de son prix.

À titre de comparaison, je possède des assiettes d’une autre marque, bien moins chères, que nous utilisons quotidiennement, et avec lesquelles ce type de problème ne s’est jamais produit.

Cette situation est pour moi incompréhensible et très décevante

My parcel arrived later than expected, but pleased with my purchase. Customer Service was very good and replied very quickly when I emailed them, which was a great help, thank you

I am very impressed with the quality of these bears. Time has been taken to make sure the faces have lovely expressions, the bear's fur and overall design are of a very high standard, justifying the price. I originally wanted these for Christmas, but they are so attractive that they have found a more permanent home on a display shelf.

Love the products and great service . One of a kind . Beautifully packed

Beautiful napkins, delivered in a lovely fabric bag to keep them safe, wrapped in a lovely box with a postcard from Mrs Alice. Totally delightful.

Great Customer service, rapid delivery and very responsive. Cannot say enough. OH and I also loved the item I ordered!

Such beautiful products, I’m so excited at finding Mrs Alice!! I ordered a range of gingerbread/caramel themed products for our next Christmas table, they arrived and I couldn’t be happier - now want to order everything for spring, summer, autumn….
The only thing I would love to see is different packaging - lots of polystyrene which isn’t recyclable. Perhaps worth thinking about how you move to something more sustainable - paper/card pulp products or mycelium based polystyrene-replacements? At the high end of the market, I expect your customers would accept any slight cost increase.
So looking forward to styling my table with my gingerbread train :-)

In hindsight, I should have read other reviews about shipping, really. My order was time sensitive and I looked at the shipping timings supplied by the company and thought they were OK. But of course they are fiction and my order remains unfulfilled and you can't really call and speak to a human, customer service doesn't exist in reality, which is a shame. Never again.