I ordered one item from MoveSpeed and received the wrong item instead. Mistakes happen, but what matters is how a company handles them. I contacted MoveSpeed by email to explain the issue and give... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great website design. Good functionality. Yall have a great creative team. Product looks solid and best in class. I’m planning to use the z70 22.5W 70000MaH portable battery to power a projec... Näytä lisää
I like the item that I bought but part of my order was misssing. The magnetic stand was not included in my order. I have tried reaching out to every possible place to check on this and nobody seems to... Näytä lisää
So I ordered the MOVE SPEED Z70 Pro 70000mAh 100W with LED Display+Lighting and SOS Mode Professional Outdoor Power Bank × 1 Took 3 weeks to arrive obviously from China Ir arrived with 56% charge le... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
MoveSpeed is a leading brand specializing in high-performance mobile power solutions and cutting-edge storage devices, dedicated to delivering reliable and innovative digital technology products to users worldwide. Committed to the philosophy of “innovation-driven, quality-first,” we combine sleek design with advanced technology to create smart hardware tailored for today’s fast-paced lifestyle. Our product lineup includes ultra-thin magnetic power banks, portable chargers with fast-charging capabilities, and external solid-state drives (SSDs) that offer exceptional transfer speeds and robust data security. Whether you are working from home, traveling, or managing a busy day, MoveSpeed provides powerful charging and efficient storage solutions that meet the diverse needs of modern digital users. Backed by continuous research and development and stringent quality control, MoveSpeed products deliver outstanding stability, durability, and user experience—earning the trust and praise of customers worldwide. Our mission is to empower users by elevating their digital lifestyle through innovative and professional technology, making technology an indispensable part of everyday life. Choose MoveSpeed for peace of mind, convenience, and efficiency—experience a seamless digital world powered by our advanced solutions.
Yhteystiedot
3 Tai Yau Street, 19H MAXGRAND PLAZA, 00000, HongKong, Hong Kong
- support@movespeed.com
- movespeed.com
2,9
Keskitasoinen
93 arvostelua
On vastannut 30 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fine handling and a nice product
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
We're thrilled to hear that you’re happy with our product and service. Your recognition is the greatest motivation for us to keep working hard and improving every day. We truly appreciate your support and look forward to serving you again!
Good experience with a negative aftertaste
Easy to order and different information.
Good experience on the page.
Negative: the countdown to achieve a discount
unnecessary stress when I want to shop, it negatively influences my decision - I only buy the essentials
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you so much for sharing your experience with MoveSpeed.com — we're glad to hear you found our site easy to use and the information helpful.
We also truly appreciate your honest feedback about the discount countdown. Our intention was to offer a sense of urgency for limited-time deals, but we understand that this approach can feel stressful rather than helpful. We'll seriously consider your input as we review how to better balance value and user experience in the future.
If there’s anything we can do to improve your shopping experience or assist you further, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Vastaus yritykseltä Movespeed
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our products — your support means a lot to the MoveSpeed team.
If you ever have any questions, feedback, or need assistance, feel free to reach out anytime. We’re always here to help.
Best regards,
Can I leave zero stars?
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
We’re really sorry to hear that your experience with MoveSpeed was so disappointing — that’s absolutely not the standard we strive for.
We’d love to understand what went wrong and make it right. If you're open to it, please reach out to us at support@movespeed.com with more details about your issue so we can assist you directly.
Thank you for your honest feedback — it helps us improve.
Sincerely,
What is the difference between two HD with touchscreens
I could not tell the difference between the two hard drives with touchscreen. I sent customer inquiry and request clarification on Facebook stream. I received no answer
14. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you for bringing this to our attention, and we sincerely apologize for the delay in responding to your inquiry — that’s not the experience we aim to provide.
To clarify:
Our two hard drives with touchscreens differ in functionality.
One model features only a touchscreen for password unlocking, file viewing, and real-time monitoring.
The other includes both the touchscreen and Apple Find My tracking, allowing you to locate the device if it’s misplaced.
We understand this could have been clearer and are working to improve how we present product differences.
If you still have questions or need support, please feel free to contact us at support@movespeed.com or send us a direct message — we’re here to help and would love to make things right.
Sincerely,
Det var svin bra tack så jättemycket för det
Det var svin bra tack så mycket för det
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Tack så mycket för dina fina ord! 🌟
We’re so happy to hear that you had such a great experience — your support means a lot to us here at MoveSpeed.
If there's ever anything else we can help with, don't hesitate to reach out. Enjoy your tech!
Warm regards,
Purchasing Experience is good but after…
Purchasing Experience is good but after sales one is inexistent unfortunately, reason for my average rating.
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you for your honest feedback. We’re really glad to hear that your purchasing experience was positive — but we’re truly sorry to learn that our after-sales support didn’t meet your expectations.
This is something we take very seriously, as we aim to support our customers well beyond the point of purchase. If you still need assistance, please contact us directly at support@movespeed.com and we’ll prioritize your case immediately.
We appreciate you giving us the opportunity to improve — and we hope to earn back your full confidence.
Sincerely,
I was unhappy about checkout being in…
I was unhappy about checkout being in US Dollars rather than UK BP. I had chosen the UK flag at the beginning of the process.
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you for sharing your feedback, and we're sorry for the confusion and frustration caused during checkout.
Even though the UK flag was selected, our current checkout system processes payments in USD by default. We understand this can be inconvenient and we're actively working on improving the regional currency experience for our international customers — including support for GBP at checkout.
We really appreciate your patience and understanding. If you have any concerns about currency conversion or charges, feel free to contact us at support@movespeed.com — we’re happy to help clarify or assist further.
Sincerely,
It was easy to navigate and make a…
It was easy to navigate and make a choice. It was also easy to set up payment. I like the discount code also.
16. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our website easy to navigate, and that you had a smooth experience with both choosing your product and setting up payment.
We’re also glad you liked the discount code — we always strive to offer great deals for our valued customers. If you need any assistance or have any questions in the future, feel free to reach out!
Best regards,
Vastaus yritykseltä Movespeed
Thank you for your positive feedback! We're so glad to hear you had a great experience with us. If you ever need assistance or have any questions, don’t hesitate to reach out!
Best regards,
All information is available.
Product pictures and specifications are well presented.
Everything you need to know about the product is available on the website.
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you so much for your kind words! We’re thrilled to hear that you found the product pictures and specifications well presented and that all the information you needed was available on our website.
We’re always committed to providing clear and comprehensive details to make your shopping experience as easy as possible. If you have any further questions, feel free to reach out anytime!
Best regards,
I have ordered 2 of MOVE SPEED RX20…
I have ordered 2 of MOVE SPEED RX20 Portable SSD on 2nd October 2024. Today is 10th February 2025.
Still not delivered over 4 months.
I've placed order and paid it on 2nd October 2024. Also paid extra delivery insurance.
I've sent few e- mails to MOVESPEED support. Replies were very slow, took about 3- 5 days, after resending twice.
Reply from support on 23 Jan 2025:
"We understand that you may be anxious to receive this item, so we are closely monitoring the shipping progress. If you have any further questions or need assistance, please feel free to contact us and we will do our best to assist you.
Cargo still lining up to enter Europe.
If it is not delivered on February 5, we will send you a replacement and change to a faster logistics provider!".
And another reply on 7th Feb 2025:
"Dear customer, your order we are checking with the logistics service provider, after reaching the European transit station will be replaced with a faster logistics and distribution solutions, please wait patiently, due to the logistics service provider's delays we apologize, if the goods are not delivered within this month we can provide you with replacement and replacement of fast airfreight flights!"
I don't think I will receive it at all, so I have to take any legal actions to get at least refund.
Absolutely disappointing and useless support. The most frustrating is the lies they tell you.
Support is the criterion of accountability and reliability of the Company.
I've lost my confidence in MOVESPEED as a trustworthy company.
My bad experience lesson is: Don't buy from unreliable and dishonest companies!
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
We’re deeply sorry to hear about your frustrating experience, and we understand how disappointing it must be to have such delays in receiving your order. This is absolutely not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused by the extended shipping time and slow responses.
We understand the importance of trust in our communication, and we’re truly sorry for not meeting your expectations. We want to make things right — if you haven’t already received the order, we will prioritize shipping a replacement via expedited air freight immediately.
Please reach out to support@movespeed.com with your order details, and we’ll take immediate action to resolve this. We are committed to improving our logistics and support processes to ensure this does not happen again in the future.
Thank you for your patience, and we sincerely hope to restore your trust in our brand.
Best regards,
Scam or lousy seller?
Ordered end last year, never got the item, they never returned my mails. Thankfully PayPal has helped me recover the money of my purchase. Don't know whether this is a scam or just lousy seller.
26. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
We sincerely apologize for the negative experience you’ve had. We understand how frustrating it must have been not receiving your order and not having your emails responded to in a timely manner. This is absolutely not the standard we hold ourselves to, and we take your feedback seriously.
We want to investigate what went wrong with your order and ensure this doesn't happen again. If you would be open to it, please contact us directly at support@movespeed.com so we can look into your case and assist you further. We understand your concerns and are committed to making this right.
We value our customers and take full accountability for this situation. Thank you for your feedback, and we truly hope to earn back your trust.
Sincerely,
I ordered in Noverber 2024. No Delivery
I ordered in Noverber 2024. Today is 27th January 2025. Two months after ordering. Still no delivery. No response ever on an Email. There is only one email adress: support-movespeed.com. No response on several "life chats". No possibility to contact via phone!
This must be a fake shop. All happy customers seem to be a fake too. DO NOT PAY VIA CREDIT CARD. Your money is gone.
27. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
We are extremely sorry to hear about your experience and can fully understand your frustration. This is absolutely not the level of service we strive to provide, and we deeply apologize for the delays and lack of communication.
Please allow us to make things right. If your order hasn’t been delivered, we are committed to resolving this immediately. We kindly ask you to reach out to us directly at support@movespeed.com, and we’ll investigate the issue, prioritize your order, and make sure you receive your product as soon as possible.
We also want to assure you that our company is fully legitimate, and we take our customers’ concerns very seriously. We are working hard to improve our response times and customer support. Your feedback is invaluable to us, and we are committed to earning back your trust.
Thank you for bringing this to our attention, and we sincerely hope to resolve this matter swiftly.
Sincerely,
Selectivity was smooth
Selectivity was smooth. I was able to get the product I need. I was very pleased with the entire process.
25. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you so much for your positive feedback! We're thrilled to hear that you had a smooth experience selecting and purchasing the product you needed. Your satisfaction is our top priority, and we’re so glad to have made the process easy for you.
If you ever need assistance in the future, don't hesitate to reach out. We're here to help!
Best regards,
Alex from MoveSpeed Customer Support
Do not buy
Do not buy. Slowest shipping ever. I asked for a refund and they never returned my email. Not returning any messages on their web site chat. Customer service is non existent. I will never buy again.
24. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
We are truly sorry to hear about your disappointing experience, and we completely understand your frustration. This is far from the level of service we aim to provide, and we sincerely apologize for the delays and the lack of communication you've encountered.
Please know that we are actively working to improve our shipping and customer service processes. We deeply regret that we haven't met your expectations so far. If you are still waiting for a refund, we want to resolve this as quickly as possible. Kindly reach out to support@movespeed.com with your order details, and we’ll prioritize this matter right away.
We value your feedback and are committed to making things right. We hope to regain your trust and provide a better experience moving forward.
Sincerely,
Alex from MoveSpeed Customer Support
So far so good im very Happy
So I ordered the MOVE SPEED Z70 Pro 70000mAh 100W with LED Display+Lighting and SOS Mode Professional Outdoor Power Bank × 1
Took 3 weeks to arrive obviously from China Ir arrived with 56% charge left and as stated by the company to drain to zero then recharge three times to zero as batteries have memory! It really is a fast charger does my Samsung S24 ultra at the super fast speed my laptop other power banks honestly for me that needs large power supply on demand as I'm a wildlife photographer who rides a motorcycle needs it for camera batteries phone headphones other power banks that charge my heated clothes and with a tested efficiency rating between 80-89% that's pretty darn good/great!!
Ive only drained once so will come back to this review if any issues arrise. I paid £120.00 I believe the price has gone up considerably tho
31. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you so much for your wonderful review! We're thrilled to hear that the MOVE SPEED Z70 Pro is working great for your needs as a wildlife photographer. It's fantastic to know that it's helping you power your essential devices while you're out in the field!
We really appreciate your detailed feedback on the performance and efficiency — it's great to hear that the fast charging feature is meeting your expectations. Please feel free to reach out if you have any further questions or need assistance in the future.
We look forward to hearing back from you after more use, and we’ll be here if any issues arise. Thanks again for choosing MoveSpeed, and we hope your photography adventures go smoothly!
Best regards,
Alex from MoveSpeed Customer Support
Vastaus yritykseltä Movespeed
Thank you for taking the time to leave a review! We appreciate your feedback. If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We're here to help!
Best regards,
Alex from MoveSpeed Customer Support
Compra facilTodo correcto ahora solo esperar a la…
Todo correcto ahora solo esperar a la llegada del producto y poder probarlo
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
¡Muchas gracias por tu comentario positivo! Nos alegra saber que tu experiencia de compra fue satisfactoria. Esperamos que el producto llegue pronto y cumpla con todas tus expectativas.
Si tienes alguna pregunta o necesitas asistencia, no dudes en contactarnos. ¡Estamos aquí para ayudarte!
Atentamente,
Alex del Soporte al Cliente de MoveSpeed
Nunca habia tenido una experiencia tan…
Nunca habia tenido una experiencia tan mala con una compra por internet. El envio nunca llego y no me quieren reembolsar a no ser que vaya a la compañia de reparto a pedir un certificado de que el envio nunca llego. Y en GLS me dicen que el numero de seguimiento que me proporcionaron los de la tienda no existe... siguen haciendome perder el.tiempo envez de hacer el reembolso.
30. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Lamentamos profundamente escuchar sobre esta experiencia tan negativa. Entendemos completamente tu frustración y te pedimos disculpas por los inconvenientes que has sufrido. Esta no es la experiencia que queremos ofrecer a nuestros clientes.
Queremos resolver este asunto lo antes posible. Te solicitamos que nos envíes tus detalles de pedido a support@movespeed.com para que podamos investigar la situación con el proveedor de transporte y garantizar que recibas el reembolso correspondiente.
Nos disculpamos por la confusión con el número de seguimiento, y vamos a trabajar para asegurarnos de que esto no vuelva a ocurrir en el futuro.
Agradecemos mucho que nos hayas informado de esta situación, y esperamos poder rectificarla a tu satisfacción.
Atentamente,
Alex del Soporte al Cliente de MoveSpeed
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