I ordered one item from MoveSpeed and received the wrong item instead. Mistakes happen, but what matters is how a company handles them. I contacted MoveSpeed by email to explain the issue and give... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great website design. Good functionality. Yall have a great creative team. Product looks solid and best in class. I’m planning to use the z70 22.5W 70000MaH portable battery to power a projec... Näytä lisää
I like the item that I bought but part of my order was misssing. The magnetic stand was not included in my order. I have tried reaching out to every possible place to check on this and nobody seems to... Näytä lisää
So I ordered the MOVE SPEED Z70 Pro 70000mAh 100W with LED Display+Lighting and SOS Mode Professional Outdoor Power Bank × 1 Took 3 weeks to arrive obviously from China Ir arrived with 56% charge le... Näytä lisää
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MoveSpeed is a leading brand specializing in high-performance mobile power solutions and cutting-edge storage devices, dedicated to delivering reliable and innovative digital technology products to users worldwide. Committed to the philosophy of “innovation-driven, quality-first,” we combine sleek design with advanced technology to create smart hardware tailored for today’s fast-paced lifestyle. Our product lineup includes ultra-thin magnetic power banks, portable chargers with fast-charging capabilities, and external solid-state drives (SSDs) that offer exceptional transfer speeds and robust data security. Whether you are working from home, traveling, or managing a busy day, MoveSpeed provides powerful charging and efficient storage solutions that meet the diverse needs of modern digital users. Backed by continuous research and development and stringent quality control, MoveSpeed products deliver outstanding stability, durability, and user experience—earning the trust and praise of customers worldwide. Our mission is to empower users by elevating their digital lifestyle through innovative and professional technology, making technology an indispensable part of everyday life. Choose MoveSpeed for peace of mind, convenience, and efficiency—experience a seamless digital world powered by our advanced solutions.
Yhteystiedot
3 Tai Yau Street, 19H MAXGRAND PLAZA, 00000, HongKong, Hong Kong
- support@movespeed.com
- movespeed.com
2,9
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93 arvostelua
On vastannut 30 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
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Device died and support didn't care
Device arrived fine, and worked for a while. Then died completely.
Tried contacting support via e-mail and via chat... they never responded.
In the end had to make a complaint through amazon and have been offered a refund through amazon.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
The right companion
The design and functionality match perfectly with MacMini… so it’s all what people can desire
22. elokuuta 2025
Oma-aloitteinen arvostelu
SCAM!!! MOVE SPEED 1TB/2TB 1050MB/s USB 3.2 Gen…
As you can see my previous review before buying was a 5 stars…
MOVE SPEED 1TB/2TB 1050MB/s USB 3.2 Gen 2, Supports 4K ProRes HDR Touch Screen encryption Support Apple Find My Portable SSD - 1050MB/s / 2TB
Imposible conectarme con ninguno de mis aparatos, iPhone, iMac, androide tablet etc… después de semanas con el soporte repitiendo lo mismo a las mismas preguntas y otra vez. He pedido la devolución. Me dieron una dirección diferente del envío explicándome que es así… la dirección incompleta al principio fue a correos y me preguntaron de pedir la dirección exacta. Me la mandaron como 4 veces incompleta y por fin conseguí la dirección correcta. Con certificado a quasi 30€ mando el paquete el 23 de abril 2025. He puesto una queja a correos. Me mandaron otra y otra vez la dirección correcta. Y después del 8 de abril silencio!!!
Siguiendo la ultima respuesta con la dirección sin código postal…
Thank you for your message, and I truly apologize for the frustration and inconvenience this situation has caused you.
We completely understand and respect your decision to return the product. Let’s proceed directly with your refund request.
To begin the return process, please send the device back to the following address:
[Guangdong/Dongguan/Tongxia Township/Aohai Technology Park No 3]
Please include your order number in the package.
Once we receive the return, we’ll process your full refund within [7-10] business days and send you a confirmation.
Again, we’re sorry the product didn’t meet your expectations, and we appreciate your patience throughout this.
Kind regards,
19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Good experience checkout experience but how fast is VIP shipping
The experience was quick and easy, however I chose VIP shipping but It gave no estimated time on how much faster it is from the standard shipping. Please clarify this on the site.
13. elokuuta 2025
Oma-aloitteinen arvostelu
Perfect scamsters - Beware!!!
Perfect scamsters!! Stay away from this fraudulent seller.
I've email 24 times since the date of my purchase on June 26th. I never received the product for Order # 13804. I got a reply on July 22nd saying they shipped a replacement, I rejected the shipment and guess what no shipment and no response. Terrible customer service and am going to report to the BBB about these seamsters.
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Exciting products with great specsFirst and foremost the products looks…
First and foremost the products looks exciting. Cud have been 5 star rated if not for your non-English wordings. Spanish or whatever it was. I translated but kept going back to original. A little annoying.
6. elokuuta 2025
Oma-aloitteinen arvostelu
Fastest order
Fastest order, very somth to order,
And I'm waiting my order to give you my feedback.
26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you so much for your kind words! We're glad the ordering process was smooth and fast. We look forward to hearing your feedback once your order arrives—hope you love it! 😊
an irresponsible
an irresponsible, unethical brand. Cheating affiliate partners on commissions and not taking responsibility for their products.
24. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you for your feedback. We take your concerns very seriously and will address the issue within the next business day. Please trust that we are committed to acting responsibly and ethically toward all our affiliate partners and customers. We appreciate your understanding and support.
The brand's website and social media…
The brand's website and social media pages are still active and posting daily, but they ignore and never respond to messages or emails of complaints from customers and affiliate partners as if nothing happened. Very irresponsible, everyone should be alert!
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
We understand your frustration and sincerely apologize for any inconvenience caused. While our website and social media remain active with regular updates, please rest assured that we are fully committed to responding to all messages and emails as quickly as possible. We value every customer and affiliate partner and take responsibility seriously. Your feedback is important to us, and we are working hard to improve our communication and support. Thank you for your patience and understanding.
I sent many emails but the support team…
I sent many emails but the support team did not respond. I sent many messages on social media platforms like Instagram or Facebook but did not receive any response. They have signs of fraud and stealing commissions from affiliate partners, and I see that MOVESPEED does not respond to customer feedback! Everyone should be careful.
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
We’re truly sorry to hear about your experience and apologize for any delay in communication. We strive to respond to all emails and messages as promptly as possible, and we regret if you felt neglected. Please be assured that MOVESPEED is fully committed to transparency and ethical practices, including honoring all affiliate commissions. Your concerns are important to us, and we would like to resolve any outstanding issues. Could you please provide your contact details or order/affiliate information so we can assist you directly? Thank you for your patience and understanding.
I was trying to contact the support…
[Update7/31/25]
They asked me to follow up again, so I did, only to be met with silence. Yet another empty promise from the company. No response, no accountability. I feel foolish for believing they’d value their customers and for falling for their lies a second time. They could reach out to my social media if they wanted to fix the situation but they decided not to.
[Original7/23/25]I was trying to contact the support team via emails and live chat and had no response from them.
I went on face book and made a comment trying to get attention from them. They just deleted my comment off the Facebook and pretended nothing had happened.
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
We sincerely apologize for your frustrating experience trying to reach our support team. This is not the level of service we aim to provide. Please be assured that we do not delete genuine customer comments intentionally, and we value all feedback as it helps us improve.
To resolve your issue promptly, please send us your contact details or any reference number via direct message or email again, and we will prioritize your case. Thank you for your patience and understanding.
Very disappointed with the "customer…
Very disappointed with the "customer service" . Order placed on June 19, still hasn't reached me. 4 emails stating the order # have been sent to support movespeed.com. No response. Went on the website and requested an update on chat which is advertised as being online from 1 AM to 9 AM GMT. No response.
15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Hello, thank you for your feedback. We sincerely apologize for the delay and the lack of timely responses — this was likely due to the weekend and time zone differences affecting our customer service availability. Please be assured that we take your concerns very seriously and will prioritize resolving your order issue immediately. We appreciate your patience and understanding, and a member of our team will reach out to you shortly to assist further.
If you have any additional questions, please don’t hesitate to contact us directly.
Vastaus yritykseltä Movespeed
Un grand merci pour votre message ! Nous sommes ravis d’apprendre que vous êtes satisfait(e) de nos produits ainsi que de notre service client.
Votre satisfaction est notre priorité, et vos encouragements nous motivent à continuer à offrir des produits de qualité avec un service attentif.
Merci encore pour votre confiance et votre soutien !
Service client – MOVESPEED
This has been an awful experience with…
This has been an awful experience with this company so far I’m am very dissatisfied. No real customer service and even on the “live chat” which has no live representative support can I get a response or an answer about my order. I still have yet to receive a confirmation email about my order.
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
We're truly sorry to hear about your frustrating experience and sincerely apologize for the inconvenience caused. This is definitely not the level of service we aim to provide.
We understand how important timely communication and order confirmation are. Please rest assured that we’re here to help make things right. If you haven’t received a confirmation email, it’s possible it may have gone to your spam/junk folder. However, to resolve this quickly, could you please contact us at [support@movespeed.com] with your name or the email address used for the order? We'll locate your order immediately and provide you with an update.
We’re also working to improve our live chat system so that it connects more reliably with our support team. Your feedback is incredibly valuable in helping us do better.
Thank you for your patience, and again, we’re very sorry for the experience so far. We’ll do everything we can to fix this for you quickly.
Warm regards,
Customer Support Team – MOVESPEED
Bad Support Sand no Anwser.
Bad Support Sand no Anwser.
I received a defective product. There was only a short answer from support, now nothing at all. Fingers off!
27. toukokuuta 2025
Vastaus yritykseltä Movespeed
We're very sorry to hear about your experience and truly apologize for the defective product and the lack of proper support.
This is not the kind of service we strive to deliver, and we understand how frustrating it must feel to be left without clear answers. We take quality control and customer support seriously, and we want to make things right for you.
Please contact us again at [support@movespeed.com] with your order number or email used to place the order — we’ll make your case a top priority and either arrange a replacement or issue a refund based on your preference.
Your feedback helps us improve, and we appreciate the chance to make this right.
Sincerely,
Customer Support Team – MOVESPEED
Great and well made hub with ssd M2…
Great and well made hub with ssd M2 enclosure. This one gives up to 40 gbs and seamless speed my workflow on Mac mini. I´m a photographer and give this a 9. If more USB-c´s, gives a 10 from me. 3 weeks shipment may be too long.
27. toukokuuta 2025
Vastaus yritykseltä Movespeed
Thank you so much for your thoughtful review! We're thrilled to hear that the hub with M.2 SSD enclosure is working seamlessly with your Mac mini and helping your photography workflow — that's exactly what we designed it for.
We truly appreciate the 9/10 rating and your suggestion regarding additional USB-C ports — feedback like yours helps us shape future product improvements, and we'll definitely pass this along to our product team.
As for the shipping time, we understand 3 weeks may feel long, and we're working hard to speed up our logistics and improve fulfillment times across more regions.
Thanks again for your support — we’re honored to be part of your creative setup!
Best regards,
Customer Support Team – MOVESPEED
Excellent service
Excellent product and very helpful customer service
and high quality products
30. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you so much for your kind words! We're thrilled to hear that you're happy with both our products and our customer service.
Your satisfaction means the world to us, and feedback like yours motivates our team to keep delivering high-quality products and responsive support.
Thanks again for your trust and support!
Customer Support – MOVESPEED
Disappointing
The SSD works but the product differs from the instruction manual: No resetting hole is available and the product’s function is limited. No magnet. Not compatible with iPhone. Also it’s too heavy for a portable.
29. toukokuuta 2025
Vastaus yritykseltä Movespeed
Thank you for your feedback, and we're sorry to hear that your experience with the GD10 didn't fully meet your expectations.
We’d like to clarify that the GD10 comes in two different versions:
Standard version – with a touchscreen and password encryption.
Advanced version – with both touchscreen encryption and support for Apple Find My (iPhone compatibility) and magnetic attachment.
From your comments, it seems you may have received the standard version, which does not include iPhone compatibility or a magnetic feature. This could explain the differences you noticed compared to the instruction manual, which includes features for both versions.
Regarding the weight – the GD10 uses a premium zinc alloy for enhanced heat dissipation and durability, which may feel slightly heavier compared to plastic SSDs but offers significantly better protection and longevity.
If you’d like to confirm your model or explore exchange options, please feel free to contact our support team — we’re happy to assist!
Thank you again for your support.
Best regards,
Trust Movestar
Always correct and fast delivery, nice priducts..
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Movespeed
Thank you so much for your kind words and support! 😊
We're thrilled to hear that you've had a great experience with our fast delivery and products.
Your trust means a lot to us — we'll keep working hard to deliver the quality and service you expect from MOVESPEED.
Looking forward to serving you again soon!
— The MOVESPEED Team
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