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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Professional, fast and good value. They loaded 3 vans in less than 2 hours and were respectful with our possesions as well as competently moving some larger unique items (lathe & other large workshop... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Today, at 10:16, Moving on London van WM17 EOB parked in front of my garage preventing access. I needed to leave by car at 10:58 and call MoL office who refused to give me the location of the driv... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I would highly recommend Mooving on, not only by price but the team was friendly, efficient and took the stress out of moving a 5 bed house. Everything was well packed and even when our completion wa... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Great experience and value. The lads arrived 8am, fully dismantled and packed a 3 bed house. Moved it, reassembled and put all the boxes in the room by 5pm same day. Not a single item broken or... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Varustamoyhtiö

Yrityksen kirjoittama

A removal company that offers a professional and stress free service! We pride ourselves in efficiency, affordibility and flexibility.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

120 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I had a very good experience with…

I had a very good experience with moving on London. On my big moving day the team.came was very supportive thought there were few additional items which I missed mentioning to them when I asked for a quotation but they handled it really well. David and Nastase came for helping me with moving the stuff and they were amazing and took care of all.the stuffs and packed very nicely

25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Cannot recommend enough!

Genuinely can’t fault these guys. The entire moving experience was flawless from start to finish. We booked a full house move with them at relatively short notice, but communication via email and WhatsApp was very easy, as was the FaceTime video tour that helped them provide a (very reasonable!) quote. The move itself was very well organised, super careful, and massively efficient. The guys turned up bang on time, packed up our whole house in just a few hours with care and precision, asking questions where needed, even accommodating a forgotten cupboard at the last minute, as well as moving some very large garden trees from our backyard into their van, which we thought would be impossible but didn’t phase the guys one bit! When we arrived at our new house, all the boxes were clearly labelled and organised, they moved large furniture into all the rooms we requested, and not a single item was broken or scratched. Honestly cannot recommend this company enough, they were FAB!!

18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

First-rate service

I cannot praise high enough the guys who helped us move. They were superb. Nothing was damaged. Everything was put in the correct place. Some difficult (and heavy) furniture was moved without complaint. They were also quick and polite. Perfect.

18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Flawless Service from Start to Finish!

I cannot recommend Mooving On London highly enough! They helped me move last Saturday and were absolutely phenomenal. They arrived bang on time, came fully prepared, and took care of every detail from packing to delivery with complete professionalism.

The team packed everything securely, loaded it all efficiently into their truck, and delivered it in perfect condition — not a single item broken or missing! Their attention to detail is second to none, and you could tell they genuinely care about doing a great job.

One of the things I appreciated most was that the fee was agreed upon beforehand — it included absolutely everything: boxes, tape, packing paper, the works. No hidden fees, no last-minute surprises. Everything was discussed, agreed, and sealed before the move took place.

They really do take care of everything, leaving you with total peace of mind. If you're looking for a trustworthy, meticulous, and punctual moving company, look no further. These guys are the real deal!

12. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The removers were friendly

The removers were friendly, professional, efficient. I would use their services again. They took care not to damage my items.
Thank you very much.

5. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Highly recommend

Efficient, quick and great communication. Can't wish for much more in a moving company. Best quote I've received and what a service, perfect! Thank you for a stress free move guys, much appreciated!

4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best Removal Company

I recently moved to a new property and used Mooving On London for my removals. They are the best company that I have ever used. Andrew and the team were brilliant and found solutions where normally removal companies just complain. Definitely use these guys, they moved everything effortlessly and were extremely patient when I was waiting for my TV box and they helped me build it. Another thing which I experienced, they were very quick and disassembled and assembled beds and furniture in little or no time.

20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Avoid this moving company they took £800 from me for nothing

My move date kept moving because I was in a chain. I moved the date 5 days out but they said it was 4 days as they counted the packing up day but this wasn’t the move date. They fined me 25% of my booking. Then they couldn’t do my new date but they wouldn’t give any of my deposit back. I never should have booked them in advance but I felt pressured to book with their emails. In total they took £800 of my deposit money for doing absolutely nothing ! Disgraceful when many removers don’t even charge a deposit. The new lovely service I booked doesn’t charge one. Also when I asked if they transported my fridge & freezer items they just said ‘no’ and sent me copy and paste terms and conditions and offered no help or advice, such as ‘put it in a cooler box and we can transport that for you’. They were rude on the phone and when I said I was going to write a negative review they said they would take me to the small claims court !

11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Mooving On London-logo

Vastaus yritykseltä Mooving On London

We’re sorry to hear that you were unhappy with your experience, but we’d like to clarify a few key points regarding your booking and cancellation.

As you mentioned, your move date changed multiple times due to being in a chain, and we accommodated your requests whenever the required notice was given and we had availability.

When you informed us on Monday, 3rd March, that you needed to change your move scheduled for Friday, 7th March, we did our best to assist by offering alternative dates. Unfortunately, these did not work for you. Packing was scheduled for Thursday, 6th March and you only provided us 4 days' notice as the date of the move doesn't count as a notice day, however, the packing day was counted as a notice day.

Our cancellation policy, which was clearly outlined and confirmed via email before you made the booking, states that cancellations with less than 5 working days' notice incur a 50% fee. However, as a goodwill gesture, we reduced this to 25%.

Prior to booking your move with us, you specifically enquired about postponement policies, and we provided clear information in writing. These policies were agreed upon before you proceeded with your booking.

Regarding the deposit, professional removal companies require a deposit to secure a moving day, as this ensures availability for our clients. We did not take money for “doing absolutely nothing.” Once a booking is confirmed, we allocate resources, including staff and vehicles, specifically for that job. As a result, we turn down other bookings for those dates. When a last-minute cancellation occurs, it is difficult to fill that space, which is precisely why a deposit is required.

Regarding your query about the fridge and freezer items, our team provided accurate information in line with our terms and conditions. For hygiene and safety reasons, we cannot transport perishable food unless properly stored. Your question was about packing the perishable foods and our team confirmed what items we will not handle, as per our T&Cs. While we always aim to assist our clients, we must adhere to these policies to ensure safe and efficient removals.

We take customer service seriously and do not tolerate rudeness from our team. However, we also have a duty to protect our business against false claims, which is why we clarified the legal implications of defamatory statements.

We regret that we could not accommodate your final requested move date, but we remained transparent and fair throughout the process. If you have any further concerns, please feel free to reach out to us directly.

Saanut 5/5 tähteä

Great & careful removal company

Great movers, went very smoothly and they were very careful with my stuff. The price was fairly decent too - cheaper than the other quotes I got on a comparison website. They were also flexible with my move date which was helpful!

10. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Andrew and his team were super…

Andrew and his team were super experienced. Very good and fast. Incredibly efficient, had to wait for hours whilst we were in-between completion and with no complaints. Highly recommend. Chrissie and Oliver

28. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Top class from beginning to end

Top class from beginning to end. The team around Andrei took packed everything up so efficiently and took great care with all our belongings. Highly recommended.

4. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We had a massive move using this company and it was great.

We had a massive move using this company. There were hundreds of boxes and various pieces of furniture. The move was over two days. First day they packed the items. Second day packing continued. Then there was the actual move. It was a very though and long day but we had so much fun having the move with Mooving on. Great guys. Team leader Andre was amazing so were the two other Andres and jack of all trades Daniel. They are like superheroes, so many skills, great attitude, dream team. They were with us the whole day. And it is a very long day considering they were lifting such heavy loads up and down the stairs all day long. Endurance athletes could learn from these guys. Since this was such a big move, later in the day 4 more guys joined to help. It was work, it was though but it was also so much fun. I think they underestimated the job a bit. As they seem like a new company this is understandable but they delivered and they worked so hard to deliver I have so much respect for them. It was actually so difficult to do what they did within the given time frame. It was incredible. They were physically very strong, very agreeable and fun attitude wise, very flexible and adaptable, amazing drivers, great with all the tools to take apart and put things back together also nice and respectful to others. There was a van parked in our allocated place and took off. When he returned and wanted to get out. These guys stopped all their work, moved both trucks and then get back in and continued to work. What a great attitude, what a great way to be. We were very impressed. Can't have enough words to praise them. Wish they had a bit more time so they wouldn't have to get so tired but it was what it was. They stood behind their words and they delivered. Considering the value for money, this is a 6 star service not 5. Highly recommended. If you want to get things done and have fun while at it, these are your people. I forgot to mention. The whole interaction with them was good. From the very first moment they called me, then the estimation process and further communications. They are serious and very professional.

19. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Really impressed with Mooving On…

Really impressed with Mooving On London. I would definitely recommend / use this company again. The team that came round to pack and move our belongings in our house move were quick, efficient and hard working, but also took great care of all our belongings. Service from start (quotes/booking) to finish (unloading) was great.

17. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We had a brilliant experience with…

We had a brilliant experience with Mooving On. They packed all of our goods very quickly and with care - we were so impressed by how efficient they were. They were incredibly hardworking and took a lot of the stress out of our house move. We really appreciated the service and would definitely recommend.

17. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Super helpful

Super helpful, made our move as stress free as possible even with some unexpected delays in the chain. Definitely recommend

5. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Avoid at any cost

Very sloppy. Ruined a set of draws. More importantly, they charge extra for waiting if you don't immediately get the keys and if their drivers have a traffic or parking fee they threaten you and make you pay. All is an excuse to make you pay more and they don't take responsibility for anything. I doubt that several of the terms in their service contract are compliant with consumer law, as they transfer to you all responsibility. Avoid at any cost!

4. marraskuuta 2024
Oma-aloitteinen arvostelu
Mooving On London-logo

Vastaus yritykseltä Mooving On London

Thank you for sharing your feedback. We take all customer concerns seriously and are sorry to hear you are unhappy with your experience. However, we conducted an internal investigation and must now address several inaccuracies in your review.

First, our terms and conditions—including policies on waiting times, parking, and other responsibilities—are clearly outlined in the contract you agreed to before our work began. As for your concerns about our service terms, we assure you that our policies comply fully with consumer protection laws. We also take responsibility for the quality of our work and address any legitimate issues promptly.

All our quotes include no waiting time charges before 1 pm and a 30-minute allowance after. In your case, no charges were applied for waiting, as your contract included a waiting time waiver discussed and agreed upon prior to the move. Therefore, we didn't charge you anything extra on the moving day and you were aware of our waiting policies.

Regarding the parking ticket, our team informed you as a matter of procedure that any such costs are the client’s responsibility, as stated in our policies. The team parked as per your instructions and got the ticket while carrying out your removal job. We understand this may be frustrating, but our goal is transparency with all charges and this was clearly outlined in the contract.

It’s also important to clarify that no damage to your drawers was reported during or after the service. We have comprehensive insurance in place to cover any potential issues, and we encourage all clients to submit a claim if any damages are noted.

Lastly, we want to make it clear that no threats were made. You were simply informed of our intention to pursue the matter through the appropriate legal channels if the outstanding balance for parking charges was not paid. This is a standard business practice and was communicated professionally.

We value all feedback, but it is important to correct false accusations. If you have any further questions or concerns, we encourage you to reach out directly so we can address them in detail

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