Mooving On London Arvostelua 120

Very helpful, prompt, responsive and effective service. Would recommend.

We just completed a big move from a 3 bedroom home with all of our furniture, and we're very happy with Mooving On London. The team were friendly, hardworking, and responsive throughout. Pricing was also competitive against the other quotes we obtained. We will use them again in the future.

I want to address the last negative review, as I was the client on that move and should clarify what happened.

On the parking incident, the van was on a yellow line because I had asked the team to park there, following the council's advice. I was not home at the time and did not specify which yellow line, and the team missed the sign indicating that a garage was in active use behind it. That was a simple mistake. The owner of the garage was upset that no note had been left on the windscreen, but since the team had not seen the sign, they had no reason to think a note was needed. Once their office informed them, they reacted as quickly as they could, and management apologised straight after. Part of the blame sits with me for not being more specific about where to park.

I completely understand it must have been frustrating for the owner, but at some point we all need to extend a little forgiveness when someone makes an honest mistake and apologises for it. Mistakes happen, and the response from the company was quick and courteous.

On the second point, the reviewer is mistaken. The moving company did not come back with a hoist. I did, as the client, because a hoist was the only way to get our furniture out of the house. I had to park in front of the garage for around an hour. The owner needed his car during that time and thankfully was able to get one out, otherwise we would have moved the hoist temporarily if needed. This had nothing to do with Mooving On London, and it is unfair to attack their service for something that is not related to the quality of their work.

Overall, a professional, well priced and considerate team. Highly recommended.

A happy customer.

Today, at 10:16, Moving on London van WM17 EOB parked in front of my garage preventing access. I needed to leave by car at 10:58 and call MoL office who refused to give me the location of the driver but said someone would come soon, I called again but the van was not moved until 11:18. The driver said “Sorry but I had a job to do!” So did I! This action shows entitlement and lack of concern for others that does not fit with your other reviews.

Mooving on London replied to this message, not to apologize but to suggest that my complaint was inaccurate and diverted attention from the main facts by giving times for telephone calls that suggested it was OK to block my garage for that time.
The whole incident was recorded on the Neighbourhool Watch CCTV, Mooving on London was not loading, they were simply parked illegally for an hour. The next day, despite knowing my telephone number they were back without warning, using a mobile elevator and partially blocking the garage again although with difficulty I was able to exit with one car.
Helpful company or just entitled?

Professional, fast and good value.
They loaded 3 vans in less than 2 hours and were respectful with our possesions as well as competently moving some larger unique items (lathe & other large workshop tools). Would recommend, worth every penny.

I would highly recommend Mooving on, not only by price but the team was friendly, efficient and took the stress out of moving a 5 bed house. Everything was well packed and even when our completion was delayed by 24 hours there was no problem in storing the items overnight. I'd definitely use this company again.

Completely took the stress out of moving. Andrew and his team on the day were so polite and couldn’t do enough to help.
Super fast and efficient.
I do not plan to move again soon, but if I do, I will be using Mooving On London.

The whole move-experience was made easier by these guys. Efficient, flexible and careful. Highly recommended. MH Wimbledon

Great experience and value.

The lads arrived 8am, fully dismantled and packed a 3 bed house. Moved it, reassembled and put all the boxes in the room by 5pm same day. Not a single item broken or missed.

Great value relative to peer offerings. Generally can't fault anything!

Thanks to Andrew and the team. Seamless.

I am compelled to express my dissatisfaction with the recent service this company provided. In December 2025, I engaged their services, which resulted in substandard outcomes. They caused damage to our piano and treadmill; it is evident that they lack expertise in piano removal services. The treadmill has not functioned properly since the move. Additionally, they chipped the door and frame of my wardrobe.

I forwarded an email in the first week of January, including photographs of the damage, regarding my claim and am currently awaiting their response.

Furthermore, the staff exhibited unprofessional attitudes and frequently communicated in a foreign language in our presence.

This company was once reputable; however, their quality of service has significantly deteriorated.

I have replied to their unfounded accusations and lies. They have been given 14 days as of 17/03/2026 to share their insurance company's details with me (if they have such a policy), or I will take the matter to court.

The initial request for a quote and a video call to walk through our apartment went very well. Smooth and communicated nicely. However, we ended up not using this service as we received another quote faster than the one they sent through, we went with that company as we had limited time to make a decision on movers. I used a quote comparison website so I got a lot of responses for my query through at once. When contacted by the company to ask about my quote, I politely responded that we had chosen the services of another company. They responded asking for feedback so I stated:

"We just received a quote faster after a video call with that company. If we hadn't already signed its likely we would have chosen your quote as it was slightly cheaper. Thanks."

And their response? Wait for it!:

"What’s the point on doing a survey and not waiting for the quote to come through"

I was shocked!! The response was incredibly rude and unwarranted, and WHOLLY UNPROFESSIONAL. If a company does not want to take on board the feedback from a customer / rebut it, don't ask for it in the first place!

Of course, whoever the representative was back-pedalled and tried to remand their intentions, but it was too late. Maybe try some better customer service and not to take feedback personally, as it was not aimed at you!

I'm glad we chose another company, because this interaction showed their true colours. I'd recommend avoiding, as if they're not going to take care with their customer interactions, imagine how much care they'd take with your belongings.

The guys showed up on time and were super polite, smiling and helpful. They went above and beyond what could be hoped for and I would recommend them to anyone moving wanting a reasonable rate and excellent service.

They were on time
Very professional
Honest handed money that I'd forgotten in a drawer.
They worked tirelessly all day
Great care and great service would recommend for sure.
I didn't get their names but they should have gotten an award

They were on time, polite and very fast whilst ensuring all our items were well looked after. I wouldn’t hesitate to recommend them again. Thank you!

Excellent service, professional throughout process. Andrew and Daniel were both brilliant and efficient, even though they had to wait nearly 5 hours for us to get the keys. Thank you both so much . Will recommend

Mooving On London supported us twice: to move out of our previous flat, with part of our belonging going to their storage, and part of it going to a transition flat. Then they supported us moving to our new home, including bringing everything back from the storage. Both times the team was incredibly efficient, reliable and helpful. Their professionalism gave me full peace of mind to leave all our belongings in their storage.

I have relocated numerous times throughout my life – from flats to houses – and have worked with many moving companies. Unfortunately, my experiences often left me feeling that these companies believed they held the upper hand simply because their services were needed, resulting in less-than-ideal treatment.

Mooving London has completely transformed my view of the moving process. From start to finish, the experience was seamless. Andrew and Daniel demonstrated professionalism, efficiency, and genuine understanding, making what is usually a stressful task remarkably smooth.

I wholeheartedly recommend Mooving London for any move. Their pricing is not only highly competitive but also delivers exceptional value. Going forward, Mooving London will be my first choice for all future relocations.

Andrew and his colleague arrived promptly and very efficiently got the van loaded before the four hour drive to York. At the other end they were once again quick, whilst taking the car to ensure boxes ended up in the correct rooms. Would happily recommend.

The information provided and the assessment were very clear. They also sent full T&Cs.
Booking them was easy.
On the day the movers were very helpful, careful, kind and quick.
A very non stressful experience.

We booked with Mooving on London after receiving a few quotes to move from London to East Yorkshire. The sales team first completed a video survey to see what would need moving and then sent over a very competitive quote, we had the option of packing ourselves or they would pack for an extra cost. We packed ourselves and on the day they came to collect our stuff they very quickly and efficiently loaded the vans, took apart any furniture that needed to be and went on their way, ready to deliver the next day. The next day they turned up at the agreed time, again very quickly and efficiently unloaded the vans, placing the boxes in the correct rooms and reassembled the furniture.
It couldn’t have gone any better. It was all very smooth and hassle free.
We would highly recommend this company and wouldn’t hesitate to use them again!

Excellent moovers, great attitude and offered good flexibility with enforced changes