Moneco Arvostelua 273

I'd like to thank Mr Danté From customer service to helping me with a major issue I faced

I had issues but were solved very quickly.

The team is always responsive and tried to help me ASAP.

Mr. Dante was a great help.

Moneco est reglo et a débloqué mon compte . Je m’excuse ils prenaient juste le temps d’évaluer mes preuves . Néanmoins ils doivent être plus explicites et faire en sorte de répondre le plus rapidement possible . Je m’excuse pour les avis antérieurs. Ils font du bons boulot et aides le continent africain. Je vous le conseille vivement

Meilleurs services client
J'aimerais bien que ça soit un peu plus rapide merci à M.Danté

Merci pour la sollicitude et le professionnalisme de M.Danté

I signed up with Moneco and paid the full account fees because they clearly advertise that you receive US and Euro virtual bank accounts. That was the only reason I joined.

After I paid and fully verified my account using my passport, I was shocked to see that I was given nothing except a Solana wallet. No US account, no Euro account, no virtual bank details at all. Absolutely nothing of what they advertised.

I contacted support immediately to explain the situation and request the US and Euro accounts I paid for. An agent named Lisa replied on the 4th of January. Today is the 17th of January and nothing has been resolved. They took my money and then asked for additional documents, which I provided within hours. Since then, I have been completely ignored.

They never issued any virtual bank accounts. They already had my passport verification, my face scan, and my payment, yet they still failed to deliver the service they promised. This is extremely concerning. They collect sensitive personal data, including passport details and facial photos, take your money, and then disappear.

This company is dangerous and misleading. They do not deliver what they claim to offer. Support stops responding once they have your money. Weeks go by with no answers.

I have formally warned them that I will be lodging a complaint with the Canadian Financial Ombudsman and initiating a chargeback for the fees they took. I will also pursue every possible channel to make sure this behaviour is exposed and that they do not get away with it.

This feels like fraud. I strongly advise anyone reading this to stay away from Moneco.

J'utilise Moneco depuis plusieurs mois déjà et je dois dire que je suis satisfait de l'application. Je reçois mes paiements de l'étranger (Europe) dans mon compte Moneco sans problème, au travers de mon IBAN européen. Je fais les retraits également sans soucis, sauf que je suis obligé de transférer l'argent (Moneco) sur mon compte crypto (dans mon wallet crypto) avant d'encaisser les FCFA. Le bémole c'est que je ne peux pas déposer ou retirer de l'argent depuis le Cameroun, mon pays de résidence. Je suis obligé de transiter par les crypto. J'ose croire que l'équipe Moneco est en train de faire le nécessaire pour.
Je remercie le support client (notamment Sophie) pour son soutient. Mais, je pense que lc service devrait être plus réactif.
Sincèrement, je recommande l'appli Moneco à tout entrepreneur résident en Afrique qui collabore avec des partenaires en Europe.

Excellent services et très bonne réactivité

Appli au top en cas de problème les agent comme sophie sont presents rien a dire que du positif

Un service client Ultra rapide et performant, chapeau pour ce point.

Très bonne application. Service client réactif et toujours très à fournir les renseignements nécessaires au besoin. Jusque là j’ai fait une bonne expérience et j’espère que ça va continuer comme ça.

Le suivi des réclamations été pris au sérieux jusqu'à l'aboutissement a un résultat

Moneco est formidable c'est le meilleur, j'ai passé des mois a trouvé une APK fiable néo Bank, et des que j'ai trouvé moneco qui est simple fiable sécurisée avec leurs services clients vigoureux, ci tes Africain c'est le meilleur je vous le recommande fortement

Best service ever , trustful with money transfers and so helpful and kind , i am so satisfied while using it since the app is so easy and i always know that that i have the best support service to rely on if i have some troubles or issues thank you so much for the great work .and speacial thanks to Wassim who was so patient and kind 🫶🏻

I mistakenly sent SOL on the Solana network to my Moneco wallet, which only supports USDC. The transaction is confirmed on-chain, so the funds are clearly received by a Moneco-controlled address.

I contacted support with all required details (TXID, addresses, date), but received no meaningful response.

What’s concerning is that other users have reported the exact same issue and also did not get proper support responses. However, I noticed that Moneco replies on Trustpilot, saying they are “working on a solution”, while affected users still receive no direct help through support.

This creates a big trust issue.
If an app does not support asset recovery, this should be clearly and strongly warned before giving deposit addresses.

Most of the 5 stars reviews on trustpilot talk about an actif support and helpfull one, when all the 1 star reviews talk about a nonexistent support… what an amazing coincidence.

I hope Moneco takes responsibility and resolves these cases instead of only responding publicly.

Its a good aplication with great agent they help us

Good staff, patient, and polite