Moft Arvostelua 102

I've supported MOFT since their first Kickstarter project, and I thought that they were really innovative company. I've liked several of their products, but unfortunately, they are now a complete disaster when it comes to customer service.

On their last crowdfunding campaign, I purchased two iPad covers, and one of them was the wrong version. I shipped back that product at my own expense, and they were supposed to send me the correct version.

It's been five months since that happened, and they have ignored more than six attempts by me to get a response from customer service. I believe this company is going out of business (or in some other state of crisis) and wouldn't advise anyone to purchase their products.

UPDATE: I'm adding two stars back because, after 6+ months their customer service finally got back to me. They refund me, and sent me a replacement case. It took far too long, but I will give them credit for finally making it right.

The poorest customer service ever. No response, not a single word, and no refund even after my return was delivered.

Ich habe mir die neue Folder Hülle für das Ipad gekauft. 70 Euro. Keine günstige Hülle…
Mir hat sie aber nicht gefallen, deswegen wollte ich sie zurück senden.
Nach gefühlten 10 Emails und 3 Wochen später wurde meine Retoure beantwortet und man bat mich das Paket in die US zu schicken.

Also überlegt euch zwei mal ob ihr bei denen direkt bezahlt oder bei Amazon, da wird das ja auch angeboten.

Bought the dynamic folio case for my iPad pro 13. Could not use it as the magnets are too weak to hold the tablet in place. After giving the case a not so great review i was asked to send a video to the CS team. Even after sending the video and several emails requesting feedback, Moft CS team never responded. My review also does not appear on their page… guess they only show 4 and 5 star reviews….

Moft promised that I will receive my order in 6-10 business days, today after 20 days I didn’t receive my package and Moft not ready to do anything to help me, not cancelling the order and not anything else. I paid very high price and received very bad service. I don’t know if I will receive the order.
There are a lot of computer accessories stores with normal prices and high quality so you don’t have to pay for disrespectful service.

Worst customer service. Unresponsive after first generic response to return request.

I have had a terrible experience with Moft. I ordered a Folio for my iPad Pro and unfortunately ordered the wrong case. I contacted support where Emily responded quickly to say that I could return the item for a refund, that I would need to send her the tracking info and that if I wanted the correct item it would be better to order that rather than wait for the refund to process. I am based in the UK but as instructed I returned the item tracked to their US address, provided full tracking and I also reordered the correct item. The return was received on 17th September at their US address and despite many follow ups by email since they have completely ignored me and I have not received the promised refund. They are in breach of UK and US consumer protections on this alone. Outside of that I left a negative review on the product page itself to which I received a reply that they would respond to my emails - they never have and they have not posted up my review or experience. I therefore have come to Trustpilot in the hope that people thinking of buying from Moft read this before doing so. You might like my opinion on the products themselves - I have a couple - are they any good? They are fine. They are not worth the high prices they charge though and if a product like this is not paired with good customer service then it's not worth anything. The team at Moft should be ashamed. I suspect I know what is going on and that in a few months Moft will be no more and there will be a new company with the same products popping up running the same scam but this return and no refunds behaviour is suspect and showcases what an untrustworthy company this is. Please avoid and stick with reputable trustworthy brands who offer customer service

I agree with everyone giving MOFT a terrible review. DO NOT BUY THEIR PRODUCT, DO NOT TRUST THEM. The customer services is awful. If you return a product not only will you pay for shipping cost, but most likely you will not receive your refund. I am still battling this issue and no one will respond to my emails. There is no phone number to contact them (I think this is on purpose). If you don't want to waste your money, there are much better products for cheaper and much better customer service. This company is a joke and stole my money! THEIFS! STAY AWAY!!!

SCATHING REVIEW: 1/5 Stars - Do NOT Trust Their Delivery or Customer Service Promises
I ordered a phone case on September 27th. Today is October 27th, and I still have not received my product.

MOFT US’s website promises are completely false:

"Delivery in 3 Business Days": This is a lie. My package has been stuck for weeks.

"Customer Service Response within 24 Hours": This is also a lie. My last communication from them was on October 14th, and I have received zero updates since then.

The initial delay was caused by MOFT sending an incorrect address to the carrier. This is an error entirely on their part.

I have spent countless hours trying to track down this order. I am extremely frustrated and angry. I demand to know immediately whether my product will be delivered or if I need to take legal action.

Conclusion: MOFT US fails on delivery, accountability, and customer communication. DO NOT BUY HERE if you expect fast shipping or basic support.

Order Number: #322767

I’d give it no stars if I could. I bought it & thought it was a clever idea for an item. I decided I didn’t want it. They ghosted me & ignored my return request.
This is a horrible company who does not stand by their products nor do they care about their customers. Do Not Waste Your Time With This Comosny! They suck dingus! Untrustworthy & shady AF!

I ordered their iPhone 17 Pro case on September 29, received it on October 8, and decided immediately it wasn’t the right fit. I submitted a return request the same day it arrived — well within their own 30-day return policy.

You’d think that would be straightforward. Instead, it’s been a parade of no replies. MOFT’s support has just doesn't want to deal with returns, even though shipment tracking that proves when the case was received. They obviously just make their own return rules and drag things out past the deadline, as if the calendar and clock are fake news.

This isn’t about the phone case — which was average at best — it’s about a company refusing to honor its own policy. When customers follow the rules and a company still stonewalls, that’s not confusion, that’s neglect.

I’ve dealt with dozens of accessory brands — MagBak, NOMAD, Mous, Apple — all of which handled returns promptly and professionally. MOFT stands alone in how poorly they’ve treated a simple return request.

In short: decent marketing, terrible follow-through. If you value integrity, accountability, or basic communication, look elsewhere.

Like so many others say here:
Ordered a case a month ago. Nothing has happened. Must've gone stuck somewhere in shipping. I am from Denmark so I get that I takes some time but website proclaimed 8-12 shipping days.
Emailed them several times but no reply.....

I've been asking for a refund for a damaged case for like a week and they have not responded to a single email. Pathetic customer service. They should be ashamed for publishing "Response in 24Hr" tag on their website. Fraud!

Avoid this company. I ordered several items at one time. It's been over a month and the items never arrived. I emailed customer service multiple times and have yet to get any response. I've initiated a chargeback at the bank level just to get my money back.

Oh it’s terrible! Their customer service is basically non existent - you send an email.. you may get a reply a week later, you may not even get a reply at all.

Good cases, but not worth the hassle of poor packaging.. poor customer service and just a terrible excuse of a company.

Please please please AVOID.

Ho effettuato un ordine pagando una cover per iPad 50€, ritenendola innovativa, ma dopo quasi un mese, non mi è arrivato nulla!!!! Il servizio clienti è pessimo, non ti offrono mai soluzioni ma ti rimandano di qua e di là ….. non so se riceverò nullo. Ho chiesto un rimborso ma non ho avuto risposta. State alla larga secondo me.
Ps. Dopo qualche tempo mi hanno detto che mi rimborseranno. Attendo accredito

Al principio tuve un problema porque no me llegaba el producto y se había quedado estancado en aduanas y al parecer no era así, sino que lo tenía Correos y no había informado bien acerca de que tenía el producto, ahora el producto es una maravilla, muchas formas de usarla e imanes muy fuertes, recomendado

I have purchased many items from Moft, and like many have found the quality to range from great to extremely poor. Sadly their customer service is abysmal. The packaging for my latest purchase arrived without anything in it. Emailing customer service is usually met with silence, don’t expect a reply. I have now made my last purchase from them as I feel defrauded. Looks like another chargeback from my credit card company incoming.

Non existent customer service. Faulty and poor quality product. Initiated a refund, provided Moft with all the requested evidence and they stopped replying to me. Challenged the payment with Amex and I hope will get my money back.

I purchased the Snap Case MOVAS for iPhone 14 Pro and the Snap-on iPhone Stand & Wallet directly from Moft US.
Since I live in Italy, shipping took a bit longer (about 6 days including the weekend), as the products are shipped from China.
The case looks great, and the MagSafe wallet also feels very premium to the touch. However, the case doesn’t fit perfectly on my iPhone, especially at the bottom, though it’s nothing too concerning.
In terms of protection, there are definitely other options at lower prices, and if the phone falls, I’m not sure this case would offer the best protection.
I tried inserting two cards into the MagSafe wallet and they fit perfectly, so I don’t think you can fit more than two.
Overall, I’m satisfied with the shipping, service, and products. I spent about €60 for the case and wallet, and I think the price is fair. Apple’s accessories cost twice as much and, in my opinion, aren’t as good.
After reading some reviews, I was expecting worse, but everything went smoothly.
So yes, I recommend it.