MLBshop.com Arvostelua 

Ordered the same jersey five times, and repeatedly received the wrong size. This is through both MLB Shop and Fanatics directly, with no success. The worst!

Bought an item for a birthday gift, the recipient did not like it. It was opened about 45 days after purchase, MLB Shop would not permit a return and refund. Permitting only a very short time for return was not advertised at time of purchase, virtually impossible to contact to argue. Terrible, will never buy from this site again.

They advertise if you order today 12/7, you will get it my Christmas. However, once your order is placed, the delivery date is changed till January 8th? One month later. They don’t let you cancel the order, you have to wait till you get the item, then return it. False advertising all the way.

According to the customer service rep, who barely spoke English, there is a thirty minute windows t o cancel an order. That is completely unacceptable .I placed my order approximately two hours prior to my request to cancel. They do b this to discourage you from canceling. My entire order is being returned and I will never place another order with the MLB shop.

Ordered a hoodie. After a week of waiting for them to ship which THEY FEEL IS FAIR. My item still has not shipped. Now they say I have to wait another 3 days before I can try to do anything. Thier customer service is horrible. I get into chat and they person aiza disappears and stops chatting. 10 minutes later comes back and apologized saying they are busy. Really you jump from customer to customer in chat. Stay with 1 until your finished. Have no idea on the quality yet we shall see but would tell anyone thinking to stay away this company makes the MLB look bad. Im not even sure how they can legally use MLB in their name..they are a joke

Totally trash customer service. They collected tax upfront when I paid, shipped it internationally, and then I had to pay tax AGAIN to pick it up, because they didn't use it to pay the shipper.

When I told them about this, their customer service just said TAX is for shipping the item... Are you crazy? fraudulent crooks

Wildly bad customer service, to no fault of the customer service reps. I placed an order for an item on sale a month ago, and everything got worse from there. Zero communication besides being told it is delayed one time. Customer service SAYS it was a preorder - um, what? No it wasn't! I didn't sign up to wait months for a supposed restock on something I was supposed to get within a week or two. Unacceptable. They finally refunded my shipping, but claim there is nothing else they can do. No updates. No estimated delivery. Just insistence that they are doing everything they can. NOT. I try really hard to be patient with delays - things happen. But this is just straight up dishonesty. I still don't know if I will ever receive my item. Ridiculous behavior on their part. Honesty goes a long ways guys. Learn that.

The Dodgers needs to go with someone else to sell their merchandise. MLB shop has been out of items for over a year and never respond to questions of when if ever they are getting them back in stock. Totally worthless company

Its a shame that the hobby has turned into what it is. Ordering from their website shows items in stock, but after 2 weeks of waiting, I get my order is delayed.
Then after numerous calls to try and reach a human, I was told I cannot cancel order because its past the cut-off. Which also meant I cant get a refund. After constant explaining that I wasn't going to receive what I ordered because it was out of stock, finally someone put in a ticket to cancel the order and get a refund. When I ordered it said in stock, so how did I end up not getting my order. I am pretty sure my items went to someone who bought much more than I did, so they fill the big orders first and not in order of which order was placed first. Otherwise explain why I could order as it clearly stated the item was in stock, or the add to cart tab would have been greyed out. The ease in which they take your money is as usual, but trying to get your money back is like trying to get blood from a turnip. Terrible business and last time I ever buy from this company.

Terrible. Worst customer service ever. Tried to get a refund on an item which said 2-3 days shipping. And it’s still saying processing after over 2 weeks of waiting now.

Worst experience ever.
Placed an order 10/10 and no where on the listing or receipt did it say it was a “preorder-order” item. I checked back a few day later and it stated “this is a pre-order item an is not expected to start shipping until 10/20”. Bummed out but ok, I can wait. Then I get a email stating that it shipped on 10/24, ETA 10/29. Today is 11/2 and no sign of it. Tracking info says the carrier has not received the package.
Contacted CS via chat and was told it was likely lost… Asking if I wanted a reship or refund. I want my damn hat. Asked for a reship and then get told it’s actually out of stock and won’t be restocked for 2 weeks. After a few choice words suddenly, my package will arrive 11/5?
Clearly, they don’t know their heads from their tails over there. Highly suggest looking on Lids.com or New Era’s website instead.

Return fee of $9.99 for returning an item. Ridiculous.

Ordered a jersey and found out after ordering it would not arrive for 6-8 weeks. Called to cancel the order the NEXT DAY and was told it was "outside" the cancellation window, and my only option was to wait until it arrived return it for a refund. It arrived and I returned the jersey per their process. Got an email stating instead of refunding my money, they were giving me a gift certificate to their website. They said that's all they could do and if I had a problem I would need to go thru PayPal. I disputed thru PayPal and was refunded the next day. Will obviously never deal with this company again.

MLB Shop

I ordered a Kirk Gibson signed baseball from MLB Shop on 10/4/25 because it was advertised as a 30% discount with a GLOVE promo code. The discount was applied throughout the checkout process but when I received the order confirmation it wasn’t included. When what I received did not match the description—they charged me $449.99 instead of the advertised $337.49 (see pictures) I contacted customer service multiple times, but they refused to honor what they advertised. I then returned the product and they wrote that I’d receive a refund of my money in 2-5 days. It’s 16 days later and I’ve yet to receive a refund and they are no longer responding to my email inquiries. This company is scary and disingenuous and I’m writing to warn others of how they do business. Lastly, I posted online and they suddenly were very responsive. They asked me to take down my original post and since then they are no longer communicating. I would caution others to double-check details and be wary of this company, their offers and their refund promises.

DO NOT ORDER. Three months and still cannot provide a tracking number. a whole month of trying to get a refund (still hasnt happened) this is not a "sketchy" website. This is a completely fraudulent company that nobody should order from.

Do not buy their t-shirts. These are cheap junk. Should be sold in the Dollar Store only. $54 for a t-shirt like this is absurd.
Never again.

Ordering and speed of delivery was good.
Paid $85.00 for a dodgers sweatshirt. Letter in on front and arm very poor quality. Looked like it had been washed 50 times.

Ordered from MLBshop and then discovered the same items were cheaper on Fanatics (operated by the same company as MLBshop) and also offered free shipping from the Fanatics app. I contacted customer service for price matching or to cancel the order so I could order again from Fanatics instead and they refused to do either even though I contacted them within an hour of ordering and my items had not shipped yet. I was told I could return the items after receiving them which doesn’t make sense to me since it literally costs them more on shipping and return shipping than to just provide me with the $11 refund or cancel the order. And at incredible inconvenience to a loyal customer! Apparently the price matching policy just changed in July, but they couldn’t even provide me with a link to the change because it’s “only available to employees”. It’s not even a traditional price match request when it’s their own company website I’m trying to match to!

Bought 2 shirts as gifts for adults. When they arrived it looked like the sizing was for children. When I went to return them, the website said the return label would cost $10. $10 to return items that we were unable to try on and were sized incorrectly? Absurd. I called and an agent assisted me with a return label and waived the $10 fee. I returned the items and after a week checked my account. I only received a refund for 1 of the 2 shirts I returned. I called again and was told the original agent that assisted me had only put 1 item on the return label and the contents of my return package were clearly not checked when they received the package. After a “back office” review I was told I would receive a full refund and they would consider the 2nd item lost. Between the attempted fee for returns and the incorrect refund that may have gone unnoticed if I wasn’t vigilant, I will never purchase from MLBshop again.

GIven the run the Jays are on we ordered a flag to hang in the backyard. It was very expensive but thought we would support the team. What they sent me was a flimsy, thin piece of garbage. I got a Maple Leaf flag in the playoff run that was less than this and 5 times better quality. I decided to return the garbage flag and had to pay $14 dollars to return. It is bad enough what it cost to go to a Jays game these days with their criminal concession fees but this is over the top. If I have to read about how Fan centric they are again I am going to barf. I will watch and cheer but am not giving the Jays or MLB another dime. Don't even get me going on their garbage site and excuse for AI chat bot. Absolute joke.