Millerandcarter Arvostelua 

Great food, great service.

I went to the restaurant in The Oracle, and I have no complaints.

I arrived for my 7:00 pm booking after travelling for 45 minutes, only to be told at reception that the restaurant was not serving because the kitchen extractor fan was not working.

I completely understand that unexpected equipment failures can happen. However, what I cannot understand is why nobody contacted me before I set off. A simple phone call or message would have saved me a 45-minute journey and the inconvenience of arriving only to be turned away.

I specifically raised this with the member of staff at reception, as I feel the lack of communication was unacceptable. The restaurant had my booking details and could easily have informed me that it would be unable to honour my reservation.

As a result, I wasted both my time and travel and was left having to make alternative arrangements at short notice. I would appreciate an explanation for why customers were not contacted and what you intend to do to put this right. This was a birthday celebration that was completely ruined not acceptable no duty of care to customer in informing them prior of issue unacceptable
And then send me a email to say I have cancelled my booking absolutely obsurd!

This was our second visit to the Portsmouth branch, and unfortunately it will be our last.

There were some positives. The waiters were polite and friendly, and there were parts of the meal that we enjoyed. However, the service was extremely slow from start to finish and completely overshadowed the experience.

My steak was cooked much more well done than the medium-rare I had ordered. My son’s mac and cheese was served in the hot metal dish it was cooked in rather than being transferred to a plate, which wasn’t appropriate, especially for a child.

After our starters, we weren’t given fresh cutlery or a steak knife for our main course, so we ended up taking cutlery from another table ourselves. We ordered a bottle of red wine but were brought a bottle of rosé instead. It also took three separate requests before our son finally received his glass of lemonade.

Food arrived at our table that we hadn’t ordered, and, even more frustratingly, my lobster tails were completely forgotten. They had to rush them through after we reminded them, but they arrived barely cooked and were far too salty to enjoy.

To finish the evening, we had to ask for the bill three separate times before it was brought to us.

Overall, we left feeling extremely disappointed. The total bill came to £233, which was incredibly poor value for the experience we received. Given the number of mistakes, the slow service, the forgotten items, and the poor quality of some of the food, the meal certainly didn’t feel worth anywhere near that amount.

This is now our second disappointing visit, so it’s clear these aren’t isolated issues. It’s a real shame because the restaurant has potential, but the consistently poor service and lack of attention to detail have completely put us off. Sadly, we won’t be returning, and based on our experience, we cannot recommend the Portsmouth branch to others until significant improvements are made.

Visited Nunthorpe branch on 13th July. I was so looking forward to go as I had heard positive reviews about the place.
Initially we were shown to a table that seemed to be squeezed into a tight space and had no room as the people on the next table were practically on top on the designated table. Couldn’t understand this as there were plenty of free tables with plenty of space. We asked to be moved and the server obliged. Although I have to say the tables are very small with not much room.
We were provided with the menus but not asked if we would like a drink whilst we perused the menu. Minutes later the server came back for our order but we hadn’t even read the menu fully.
The server came back and to her credit she was very pleasant and asked if we were celebrating anything (which we were).
So I ordered the steak/cocktail option and my partner ordered the 50 day aged rib eye and a soft drink.
We waited ages for our drink but it came eventually with an apology for the delay.
Whilst waiting I had time to take in my surroundings and I was aghast to discover filthy floors and carpet.
The meal came after some wait (again an apology for the delay).
So now to the meal. My partner and I have never in our lives had a meal cooked in so much salt. Both steaks were chewy and difficult to eat and I find it hard to believe they were 50 and 30 day matured. I have had and cooked better steaks from a supermarket. In order to try and take away the taste of the salt we both ordered a mini dessert and coffee and I have to say both were nice.
Whilst waiting for the dessert I was given a free dessert treat for my birthday which was a lovely gesture. Unfortunately this did not make up for the rest of our experience.
We paid the bill and left feeling thoroughly dissapointed with our meal, the cleanliness of the restaurant and the very slow service.
Later that evening I had an upset stomach which I can only attribute to the excessively salted food.
At home I pondered on what we paid and thought something was not right only to check the bill and found we had been overcharged. 3 phone calls and an email later I received a refund.
Would I visit again - no.
Do I think it’s value for money - no
Do I think the standard of food is good - no
Are the staff friendly - yes but unfortunately that does not make up for everything else

after several visits, I thought the food and service was excellent then obviously once you become a regular they don’t seem to care sit their ages with no food no order no drink but till a expensive bill 

Absolutely beautiful food and good service, the only let down was the appearance/dress code that was not enforced, granted it was a warm evening, but that's still not an excuse to allow what they did, after looking at the website and seeing the apprent enforced dress code, we made the effort, but were surrounded by people wearing tracksuits, sportswear, gym leggings, baseball caps, shorts and dirty sports trainers.
Like I said, it was a warm evening, so I sort of expected maybe some leeway, for example for example short sleeve shirts, smart chino shorts, loose dresses.
After seeing the website and how they apparently enforced the dress code, we felt over dressed and very let down, it was like walking into a McDonald's, but having to pay hundreds for the experience.
Won't be returning, which is a shame as the food was beautiful

Bagshot branch. Staff very good / nice, quality of food was very good also, not the cheapest, but still fair value one would say. Would recommend. Inside could do with a refurb!

Fabulous meal yet again! Louanne made my uncles 80th birthday meal extra special as always - what a super star!
I wouldn't dream of celebrating anywhere else but our Miller & Carter at Penn!! Thank you everyone!!

Although the food and service was reasonable, to be charged £13.70 for a medium size glass of Sauvignon Blanc seems somewhat excessive,especially as unless you studied the wine menu before ordering at the bar the prices are far from obvious.

Heard people rave about this restaurant so thought we'd give it a try. Well what a let down it was. The steaks are way over priced, there is nothing extra special about them than a pub steak. Doesn't come with the usual steak meal ie mushrooms onions etc. Over 40 quid for a steak can't be justified.But it does come with a wedge of lettuce (wow). No matter how you dress it up, its a bowl of lettuce. Looked at menu and left. Very over rated restaurant. Would not visit or recommend.

We arrived at the restaurant at Lowton, Warrington. The place had about 8-10 diners yet when we were seated at our table the carpet was filthy. It had food trodden into the carpet and frankly it smelled. I nipped to the ladies and on the way back to our table in the quieter part of the restaurant where nobody was sitting there was so much food on the floor it was embarrassing.
We asked to move tables as the carpet smelled really bad by the double doors at the front.
With our mains we ordered some charcoaled vegetables which were really awful, over cooked and warmed through.
We normally go to the Parbold branch but as we were passing we decided to give it a go. We won’t be making that mistake again:
I have photos of it allows me to add them:

I have been to Millar and Carter several times. Ifact my first visit several years ago to Newcastle got me hooked. Well all I can say is things aren't what they were. The steak is still very good but the rest of the meal tasted like it was made hours before and just kept warm. And at about £75 each it was really disappointing. So much so I have deleted the app and shall never visit again.

The minute I walked into the door at your Bessacarr restaurant I received a genuinely warm greeting & big smile from Mike. He then gave us very professional & seamless service as our waiter. It makes all the difference to feel a genuine feel on customer focus.
The food was excellent & amazing value from the lunch menu.
All very fresh & tasty
Thanks to all at the restaurant for your hard work.

Went to hall place for our son's 21st & it started off great the lady who greeted us was amazing asking about allergies & talking us through the menu. Sadly it went rapidly downhill from there our starters when they turned up half were cold & we waited 50 minutes for our mains and they only turned up after we chased twice. When they did bring out the mains again most were cold like they had been sat for a while or missing the chips this is the 3rd time we have been here & will never be going back again ABSOLUTELY SHOCKING!!!!!!!!

Well i had the fish and chips. The chips were fine but the fish was a disgrace. The batter was solid and the fish inside was like rubber. Honestly, it was like it had been under the heat lamps for hours.
My wife had a steak which was good.
When my meal arrived, what i thought was tartar e sauce was in fact garlic mayo, whick i effing hate but i chucked it all over my fish thinking it was tartare. So all in all my day was ruined never ever going back and thats a fact

Excellent food and service as always, love this place (Harlow)

Had a lovely evening at Miller & Carter, we was served by a lovely young lady called Holly, very polite, and a lovely smile, the chef Luke cooked my steak perfectly, Im very fussy with my food, and he cooked it lovely 😁

Food not as good as it was 4mths ago but on the whole still ok. My biggest gripe is, i get it's child friendly, but can you please ask your patrons not to allow their kids to have their phones at full volume without headphones. I dont go out to listen to peppa pig,bluey, tiktok or whatever other crap the kids are scrolling through. We went out as a family to support them in learning the art of conversation (with 2 teens) and no phones are allowed at the table. Spoiled what should have been a perfectly nice evening. Better than headphones is no phones!

After a very long working week went to M&C in Bexley Kent. Stressed us out to the max, service awful waitress had zero people skills. Have complained on their website TWICE but still no response. Terrible experience don’t waste your money going there 🤬

My daughter and husband were raving about their visit to the Wollaton branch of Miller and Carter and said they had eaten the best steak ever. So along with my other daughter bought me a voucher to use as a Father's Day treat My wife and I had two different rump steaks and sadly neither were very good. Part of my 30 day, 9oz was very chewy and in fact I had to leave two mouthfuls on the plate as I could not consume them. They lacked flavour and to me I don't think they were seasoned before cooking. The tomato had plenty of flavour but the onion was greasy. I cannot get my head around the huge wedge of lettuce with various coverings, which brought nothing to the meal. I believe it would have been better to have a mixed side salad. At these inflated prices I expected a lot more. I have had better rump steaks at my local pub for a tenner.