Milk makes great wheels. I already purchased two wheels from them (one for Talaria mx4 and one for Surron Ultra Bee) and the experience as well as the product quality where top notch. I'm currently ab... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought a basic black wheelset for my son’s Surron Light Bee during Black Friday 2025, and the whole experience was a headache from day one. Right off the bat, their website kept crashing at... Näytä lisää
Yritys on vastannut
Great wheels, I am satisfied with order, Took a bit long but im totally satisfied with order. Wheels and tires are very nice. Thank you Milk Racing Team and Alexa Bielak for response time with emails... Näytä lisää
Yritys on vastannut
💜Very impressive wheelset💜 I have the 16" supermotos with super wide tire set up..specs below. As soon as you open the box it's non stop excitement! As you are met with so many packages... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Elevate your Talaria or SurRon e-bike with the market's most customized, hand-built, plug-and-play wheels and upgrades from Milk Racing. Our wheels are sold worldwide and test-proven by thousands of customers on six continents - the best quality/price wheels on the market. Upgraded, reinforced rims stained with an anodizing process give them a more scratch and corrosion-resistant surface than standard paint. Super strong upgraded stainless steel spokes and double-size brass nipples (stronger and more corrosion resistant than aluminum type) lanced with a 3-cross spoke pattern make Milk Racing wheels strong enough to withstand more than what Sur-Ron bike can stand. Our main goal is to give alternative wheel upgrade options for expensive competitors’ products and give the best product experience possible, providing as much hardware as possible to make it hassle-free for you to focus on riding rather than figuring out how to put an upgrade in. Wheels always come with tools, spare spokes, spoke wrench, inner tube, rim band, and rim lock – you only miss fitting a tire on. If you need 100% Plug&Play wheels, we offer tire fitting as a standard offer. Wheels come ready to ride straight from the box. As a direct producer, we provide customization, such as color combinations.
Yhteystiedot
Yhdysvallat
- contact@milkracing.com
- milkracing.com
4,1
Hyvä
79 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Milkracing 16inch wheel
Shipping was slow but im very happy with it. Came in great condition and they supplied an extra tire which I am thankful for.
6. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
We extend our gratitude for sharing your thoughts on our product!
We're genuinely sorry about the delay in shipping and any trouble it may have caused you. We're working hard to improve our shipping processes.
Thank you so much for being patient and understanding, and for sharing your thoughts with us. Your feedback is incredibly important and helps us make things better for everyone.
What a customer support nightmare
What a customer support nightmare. I ordered a seat drop kit and paid for expedited shipping. It arrived 8wks later (not 2wks). I only got automated emails of the delays. No phone number available to call. They only allow email communication. When I finally got the seat drop, it didn’t fit the bike. Customer technical phone support? None. Had to send an email, and have been getting response, “our technical customer support person is on sick leave”… Time to return this! We will see how THAT goes….
24. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
Dear Robert,
We extend our heartfelt apologies for the delay experienced with your recent order. Your feedback holds great significance to us, and we genuinely regret any inconvenience caused. Ensuring top-notch customer service remains our utmost priority, and we are dedicated to rectifying this situation promptly.
Please note that we replied to your email a couple of days ago with an explanation of the technical problem and resolution. If further assistance is needed, please reach out to us directly.
However, to compensate for this inconvenience, we have included a discount on your next purchase, as we discussed. Additionally, we have processed a full refund for your order along with shipping costs, and you can keep the product if you decide to make another try with fitment. Also, it’s worth mentioning that CNC parts sometimes can be difficult to fit due to slight changes on the SurRon frame, subframe, and mounting points.
Your feedback is crucial, and we're committed to enhancing our services to regain your trust.
Best regards,
Milk Racing Team
Customer service is TERRIBLE
Customer service is TERRIBLE! I've been contacting them for over a week regarding my order (which is a week late with no updates) they send me an email stating the order is delayed. I paid for the expedited shipping to have the order before a trip to no avail. I like their products but, for the horrible customer service I'll be taking my business to Warp9 in the future, even if it is a bit more expensive. At least I'll have my orders delivered on time and they are responsive to inquiries.
16. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
Dear Trace,
We sincerely apologize for the inconvenience caused by the delay in your recent order. Your feedback is invaluable, and we deeply regret any disappointment this has caused. Rest assured, providing exceptional customer service is our priority, and we're committed to resolving this promptly.
To compensate for the inconvenience, we added spare parts gifts to your order and a discount for the next one. Please contact us directly if we can do anything else for you.
Please note that the estimated shipping date provided is when we intended to hand your order to the shipping company.
Your loyalty means the world to us, and we're determined to regain your trust. Should you have any questions or concerns, please don't hesitate to contact us. Thank you for bringing this to our attention.
Best regards,
Milk Racing Team
I wouldn’t come back.
Customer service is absolutely nonexistent. All they send are automated emails and shipping time is not true to their website. Will be at least a month after they say.. I ordered my custom warp9s at the same time, and they have been on my bike for months now
20. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
Dear Nick,
We sincerely appreciate your feedback and apologize for any inconvenience caused by the delay in your order.
Ensuring top-notch service and timely delivery is paramount to us, and we sincerely regret any disappointment this may have caused. Our Customer Service Team was dedicated to assisting you, and we’ve done our best to shorten the process and customs procedures. Unfortunately unforeseen delay occurs for custom parts to your order.
To compensate for the inconvenience, we’ve applied a 10% discount to your next purchase, as discussed.
Your feedback is invaluable, and we’re committed to improving our services to regain your trust. Should you require further assistance, please don’t hesitate to reach out.
We hope our product meets your expectations.
Best regards,
Milk Racing Team
I recently got the 16” supermotos…
I recently got the 16” supermotos (ultra wide) for my talaria sting r and I absolutely love the look and feel of them on the road. The rims and hubs have a really nice mass and are machined very well. The heave gauge spokes are also a great add for the cost. If you have stock forks you have to run a 80/80 profile tire which they do not put on the wider rims, which I got with out checking the clearance for that tire (my fault). I ended up having to get a 80/80 tire put on the 2.5” front rim (no problem). it now fits and works great. No problems with alignment or clearance.
13. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
Thank you for sharing your experience with the 16" supermotos for the Talaria Sting R. It’s fantastic to hear that you’re enjoying them! :)
Regarding the tire compatibility, it’s a common oversight, but it sounds like you managed to resolve it efficiently by fitting an 80/80 tire on the 2.5" front rim. It’s reassuring to know that despite this initial hiccup, there were no issues with alignment or clearance afterward.
Your experience is helpful to others considering a similar upgrade. Thanks again for your review!
Great wheel and price but arrived a little crooked
Had a good experience with my order, build time was under the quoted time frame and I had my 16” wheel at my doorstep in the US in 3 weeks! Build quality is excellent however my wheel arrived out of true and was contacting my drivetrain on about half the tires circumference. I had to dish/offset it but I’ll likely need to bring it to a shop to get it straightened out on a proper stand.
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
Thank you for sharing your feedback! We’re delighted to hear that your order arrived swiftly and the build quality impressed you.
However, we sincerely apologize for any inconvenience caused by the wheel alignment issue.
Please note that on our website, you can choose either “NO TIRE” or “NO TIRE + dish/offset” options. You chose “NO TIRE”, so the wheel was not dished. Also, we add a spoke key to each wheel so you can true the spokes on the wheel adequately to your tire size and needs.
Please feel free to contact us next time before placing an order to make sure that everything will fit correctly 😁 We are always happy to help!
Perfect service & perfect products…
Perfect service & perfect products wheels are spot on
5. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
It’s wonderful to know everything was ‘spot on’ for you! 😁 Enjoy the smooth ride with your new wheels, and we look forward to serving you again in the future! Thank you for choosing us and taking the time to leave a review.
The wheels are beautiful worth the wait
The wheels are beautiful and well worth the wait… I had some issues with customs paper work which was rectified by Milk. However it was very frustrating due to shipping delay… shipping took a month longer than expected with out an update regarding the issue… after it is all said and done I know this is a very small company and I understand that they are doing their best to keep up in a niche market. The final product is fantastic and overall well worth the wait.
I suggest a YouTube video on installation the QR code provided did not have a video for the wheels or kickstand from what I remember… it’s pretty straightforward but would be helpful for others in the future I’m sure…
28. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
Thank you for taking the time to share your experience with our product and providing valuable feedback. We’re thrilled to hear that you like the wheels.
We sincerely apologize for the shipping delay and the inconvenience caused. We strive to provide our customers with the best experience possible, and we’re taking steps to improve our communication and shipping processes.
We plan to make a YouTube video for installation. We understand the importance of clear guidance, especially when dealing with niche products, and we’ll work towards implementing this soon.
Once again, thank you for your understanding, patience, and valuable input. We’re committed to improving based on feedback like yours.
Amazing!!!!
Very helpful customer service and amazing wheels 😁😁😁
13. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
Thank you for sharing your experience! We are more than happy to hear that we met your expectations - your happiness is our primary goal😁 Thank you for being our valued customer!
Amazing customer service
There was a slight delay with delivery but they rectified the issue and kept me updated and offered a discount on my next order. Amazing customer service 😎
19. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
Thank you for sharing that! It’s our utmost priority to ensure our customers are satisfied and well-informed 😁 We are always here to help and provide great product quality and supporting customer service
Thank you for your trust and patience! Looking forward to serving you again soon!
Alles in allem Top 👍
Alles in allem Top 👍
Ich hatte Anfangs meine Probleme Mit den Distanz Stücken vom vorderrad, wo ich dann herausgefunden habe das ich diese "einschlagen/pressen" muss war das auch schnell erledigt.
Ich bin den 21"/18" radsatz jetzt knapp 200km gefahren, und die Räder laufen top. Das einzige was mich ziemlich stört ist diese HÄSSLICHE (M8 oder M10) schraube (mehr oder weniger gegenüber liegend vom Wucht Gewicht). Diese soll wohl wie ich mittlerweile erfahren habe eine Rolle Beim auswuchten spielen, das hätte man aber 100pro auch anders machen können. Bei andern Herstellern sind die Räder auch gewuchtet und haben nicht so eine Hässliche schraube mitten in der felge.
24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
Thank you for your feedback and your honest opinion on our products. We are pleased to hear that you are satisfied with the wheelset overall. 😁
The M8 screw is for the rim lock. It has the important function of preventing the tire from slipping on the rim and protecting the inner valve from damage. We understand that the design is not appealing to everyone, but the safety and function of our products are our top priority, and it’s a very recommended upgrade for the off-road wheels.
Thank you for your trust in our products!
-------
Vielen Dank für Ihr Feedback und Ihre ehrliche Meinung zu unseren Produkten. Wir freuen uns zu hören, dass Sie mit dem Wheelset insgesamt zufrieden sind. 😁
Die M8 -Schraube gilt für das Felgenschloss. Es hat die wichtige Funktion, zu verhindern, dass der Reifen auf den Rand rutscht und das innere Ventil vor Schäden schützt. Wir verstehen, dass das Design nicht für alle anspricht, aber die Sicherheit und Funktion unserer Produkte haben unsere oberste Priorität und es ist ein sehr empfohlenes Upgrade für die Offroad-Räder.
Vielen Dank für Ihr Vertrauen in unsere Produkte!
beautiful wheel
12. toukokuuta 2023
Vastaus yritykseltä Milk Racing
Thank you so much! We are more than happy to hear you like it! 😁
Very disappointing
Very disappointing, They had issues With the payment and didnt shipped my Order till the Money was on their Account. First they said i had to Pay again but i said no because the Money got Away From my Bank without problems. Customer Support told me That they will Start proceeding my Order if i send a Proof of payment. I did, but they waited any way Till they had the Money. That Took 3 Weeks. Told them to change something in the Order, they Said its no Problem but i Must Take a peg Spacer because they dont refund Money. Order Came without the change That i wanted. Product Quality is ok.
The Answer they gave here is simply a LIE. Thats NOT TRUE. I did never recieved that E-Mail or the right Product.
11. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Milk Racing
Hello Alex,
Firstly, we genuinely appreciate your constructive feedback. Your thoughts are incredibly valuable to us, and we are committed to thoroughly addressing your concerns.
Payment method you choose necessitates a period of 5 to 14 days for the funds to reflect in our account, as advised by our bank. Typically, we would wait for the transaction to fully process before initiating your order. However, in an effort to expedite matters for you, we requested a confirmation of your payment. This confirmation allowed us to begin processing your order, placed on April 9th, as early as April 13th when you forwarded the confirmation.
We didn’t actually receive the funds until April 21st, which means this approach effectively reduced the waiting period by seven days. We sincerely hoped that this would enhance your experience, and it’s unfortunate that it may have been perceived otherwise.
Processing an order took longer than we expected due to unexpected delays. We met an issue with our supply chain, which is why we were unable to proceed on time. Soon after we know about delay, we offered a 20% discount for your next order.
Addressing your order changes, we must clarify that as per our standard policies, we are unable to modify colors or process refunds once an order is placed. This is because our wheels are meticulously handcrafted in-house, requiring us to meticulously plan our inventory. Refund would not cover all processing costs and time we had to sacrifice.
However, understanding your predicament, we made a one-time exception for you. This, unfortunately, is why a refund wasn’t feasible, but we were able to offer a Peg Spacer instead.
Lastly, concerning the discrepancy in your order where you received black spokes instead of silver. We would like to express our sincerest apologies for the mistake in the products sent to you. This is not the standard of service we aim to provide, and we understand how this could have caused you inconvenience.
We are taking steps to ensure that such an error does not occur in the future. As previously communicated via email, we will arrange to collect the incorrect wheel from you and promptly dispatch a replacement with the correct silver spokes. We have already started processing new wheel which will be shipped soon.
Thank you for your understanding and patience. We genuinely appreciate your business and are committed to delivering an improved experience for you in the future.
Kind regards,
Milk Racing Team
Top quality parts
Awesome brand! The wheel came very quickly from poland to california. Great customer service and amazing quality! Ive been loving ripping trails with the new 16 inch rear wheel.
Great for anyone looking for a major upgrade in performance and quality! Thank you Milk Racing!
1. toukokuuta 2023
Do not buy!
Took OVER 2months from order date to receive. customer service from Alexa is non existent and won't listen to anything I said. No explanation on why it took so long or any apologies for it. Would never buy or reccomend to anyone and will make an effort to sway them away from milk racing products.
25. huhtikuuta 2023
Vastaus yritykseltä Milk Racing
Hello Takuto,
We value your feedback and strive to meet your expectations.
Our team consistently strives to deliver top-notch customer service, which you even mentioned during communication. We are committed to providing attentive and respectful service to all our customers, and I’m disappointed to hear that we did not meet this expectation even though our conversation ended up with your satisfaction.
We added a 10% discount to your order. Also, we were open to providing changes in rim color even though it would cost us additional time and money.
Our website clearly stated your product was on backorder, leading to the extended shipping date. Due to the long processing time, to compensate you, we refunded you 50% shipping amount.
Your input helps us improve our service. We sincerely apologize for not delivering the standard of service you anticipated. Please let us know how we can regain your trust and make this right for you. We value your business and your feedback, and we sincerely hope to have the opportunity to serve you better in the future.
We hope that the product meets your expectations. If not, please feel free to contact us and we will be more than happy to help.
Best regards,
Milk Racing Team
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