Mifo Arvostelua 463

I have sent in excess of 10 emails trying to arrange for the earbuds I purchased to be returned for credit. The sound quality of them is very tinny and not what I expected or wanted.
All I have received is road blocks every step of the way, along with many platitudes about how good you are and how you "understand my frustrations". Going by other reviews...I am not Robinson Crusoe here, as 99% of them all say the same thing and are scathing of your professionalism and unacceptable service/quality & returns policy.
I spent $150, so will put this down to experience and cut my losses... you are not worth time & effort for me to to continually chase my tail trying to resolve this.
For those reading this review... check out the public warning issued by consumer vic on mifo australia

If I could give no stars I would. CONSUMER BEWARE!! My product is faulty and no solution was given. Promises of refund or exchange and then silence. DO NOT BUY FROM THEM. I've since found public warning online from consumer affairs.

I wanted to support a small Aussie business, but MiFo’s customer service has been genuinely appalling.

I bought the MiFo O5 Plus Gen 3 in October 2024 and when one earbud became significantly quieter, I contacted support multiple times. Replies took weeks to months, and when they did respond it was mostly copy-paste troubleshooting. At one point I was sent reset instructions for the wrong model (mine has touch sensors, not buttons), which wasted even more time.

After months of chasing, I was offered a replacement — but then it turned into another long cycle of delays, apologies, and no action. I repeatedly had to follow up just to get basic updates.

The worst part: I was eventually sent a return label and went to the post office they directed me to, only to be told they couldn’t accept the return because something was wrong with the label. Whether that was a “system issue” or not, as the customer it felt like being messed around yet again after nearly a year of this.

Overall it feels like MiFo takes advantage of customers by dragging things out and hoping you give up. The product is fine when it works, but if you have any issues, be prepared for a nightmare. I wouldn’t recommend.

Failed to deliver product, ordered the headphones and then when you email , get a reply and then the communications just stops. DO NOT ORDER from them at all, a total scam and would trust them should be removed from saying Australian .. I wanted to support a small Australian company and then all you get is issues

My experience with the trail camera from the website has been good so far. The motion detection is quick, and I captured clear footage of wildlife in the backyard. The instructions could be clearer, but performance is solid.

When I used the Ekko smart scale from the website, it synced with my phone instantly. The app shows clear progress charts, which keeps me motivated. I’m not sure how precise all the body metrics are, but the consistency is good

I tried the smartwatch with AI features from the website, and it works fine for tracking steps and heart rate. The extra smart features feel more like a novelty than something I’d use daily. It’s decent, just not groundbreaking.

My thoughts on the Bonzachef coffee grinder are mostly positive. I bought it from the website during the sale, and it handles beans smoothly. It’s compact and easy to clean, though it can be a bit noisy early in the morning.

This is a fraudulent company DO NOT BUY. $199 headphones didn’t work. Contacted customer service several times by email. Initially they responded but a month later they have ignored all further follow up. No one responds to their online chat but they pretend they’ll be with you in 5 minutes. You’ll still be there a day later!

When I used the Sonictrek sleep buds, they were very comfortable for side sleeping. I barely felt them in my ears. The audio is more suited to soft sounds than music, but they did help me relax at night.

My experience with the Ekko sports massager from Mifo Australia has been excellent. After long workouts, I use it on my calves and shoulders, and it loosens the muscles quickly. It feels powerful without being too noisy, and the grip is comfortable.

When I tried the Sonictrek QuietMix headphones, the noise cancelling worked decently in my office. However, after two hours, the ear cushions felt a bit warm. Sound quality is fine for calls and music, just not exceptional. They’re okay if you catch them at a discoun.

When I used the Mifo O5 Plus earbuds during my daily commute, I was honestly impressed by how long the battery lasted. I went almost a full week without charging the case. The sound is rich, and they stay secure even when I’m rushing to catch the bus. Mifo Australia clearly focuses on practical features, not just flashy marketing.

This company is a scam I bought a pair of earbuds they told me they hadn't any stock and would ship in a week or so they working hard getting orders out managed to get the order cancelled ingore all requests askung where my refund is lost 150 dollars lesson learnt the hard way ... definitely dont buy from them all 5 star reviews are Fake !!!

This company is a bloody scam! I bought a pair of soniktrek H2O earbuds o keep my Adhd mind busy whilst i swim. They were actually a 50th birthday present from my siblings, and at $149.95, not bloody well cheap! A couple of months ago (about 10 months after purchase), I tried contacting the MIFO Australia website but the only means of communication was a Bot chat funtion, which said 'we will get back in touch with you', plus I received an email saying somone would be in touch. No one ever did, despite repeated attempts to get in touch, and to find out contact details, I came up with nothing! This company is dispicable, and I wish I'd thought to do a thorough check on them before I'd purcased through their site. Just disgusting and they should be struck off the ASIC register!

I purchased a set of Mifo open ear xs. The right earbud died after less than 4 months of light use - 2-3 runs per week of 3-5km and then stored at home ie well looked after. I contacted Mifo who were excellent initially but as soon as they realised they would have to send a replacement set they stopped communicating. Really disappointing. You try to support the lesser brands but they don’t support you back. I won’t buy from Mifo again and would encourage others to think again.

Would say zero stars if an option. Delivery was good but then headphones failed after one use, from research a catastrophic hardware failure. Virtually zero response from customer services with the only option a chat bot that never responds. Was promised that returns dept would be in touch but not a single response since. Awful.

Earbuds do not function properly. They randomly switch songs, change volume, turn off, and generally just don't perform as intended. One doesn't charge. The company has not provided me with information on how I can return the items, even though I contacted within 24 hours of receiving them. There is a report from consumer affairs Victoria warning people not to buy from this company, and most of these reviews on their site are likely fake. Strongly caution against buying from this brand.

What can this brand do better? Follow Australian consumer law and stop paying for fake reviews.

No service, no support, STAY AWAY as Mifo do not deal with any issues.
Very disappointing experience, would rate zero if i could!

Constant skipping/drop out of music when running. They headphones will randomly turn off at time making it impossible to use for calls. Contacted the company and they refused a refund or replacement. Price is attractive but the product is not