Mifo Arvostelua 7

My communication started out great, I received the Mifo O5 Plus Gen 3 Touch earbuds without any issue and they worked really well. After a year they stopped pairing, I could use only one or the other earbud and not both together. They were still under warrenty and I emailed MIFO NZ but received a reply that the message was undeliverable to the MIFO NZ email address. After reading all the terrible reviews, I suspect there is no longer a NZ contact. I then contacted MIFO Australia and initially the communication with customer service was very helpful, prompt, and positive. The last email I received from MIFO I was told that "Our Returns Team will get back to you shortly with the next steps regarding your return request for a Replacement.
If you have any questions in the meantime, please feel free to reach out—we’re happy to help." Since then I have heard nothing. I have 'reached out' several times via both email and the chat option on their website, but there is dead silence on MIFO's end....they are definitely not 'happy to help'!!
UPDATE - I have finally received a reply asking for me to return my earpods, but having read other reviews, I will not be doing this as do not believe I will ever see a replacement, and at the moment I have at least one earpod working. Also it seems I have to pay to send them to Australia when returning the earpods should be at the cost of MIFO as they are faulty!!

I ordered a trail camera 3 weeks ago. No sign of it yet. Apparently it was going to be shipped from Auckland in 1 day. No one to contact in NZ (email provided bounced back). Found an Australian support email address. They replied generically a few times then nothing. I have asked for a refund. No reply.
I think I have been scammed. I would do zero star if possible. Be careful they look legit but are not.

I purchased motorised projector screen TV+ Remote, and it's really amazing.

These guys are scammers, do not purchase anything from them!!

TERRIBLE CUSTOMER SUPPORT, Earbuds themselves were good to start with. After maybe 2 or 3 months one stopped working. I reached out to mifo support they emailed back eventually and then stopped replying when it came time to do a faulty swap/return.

I placed an order on December 3rd and have not received any reply from the NZ company. I received maybe 3 replies from someone possibly based in Australia but have still not received ear phones or any kind of commitment to them sending my product.
I would even accept a refund but they have just stopped replying to my emails. I can't find a number to ring anyone, however there's a physical address listed that I might go and visit, just to see what is even there.

I bought two headphones - one arrived. I’ve written numerous times to the company (at least 5) and have not received one reply.