Mifo Arvostelua 463

I ordered one set of headphones or so I thought and miraculously paid for and received two in the post. Despite months of assurances via various emails they would send me a return slip and refund the unwanted set they have not. They are disingenuous at best. The ultra thin minifit earbuds themselves are pretty average. Don't go anywhere near this company

Its been something I have been using pretty regularly without much effort.

These air buds initially worked ok and then one stopped working. I have reached out to mifo several times over the last year or so. They initially helped me do some trouble shooting and then must have relised it was a lost cause and said they will send a replacement pair but alas that has never happend!! Keep saying they are having issues with their depot.
I last heard from them in Feb, where they asked me to reply, which I did and I haven't heard back from them again! Have followed up again today but not expecting anything further! If you are thinking of purchasing I would steer clear!!

Been using these for walks and rides, and they're comfortable with decent sound. I like that I can hear my surroundings, but the volume isn't strong in noisy areas. Overall, they work okay for daily use.

The Mifo O5 Wireless Earphones have good sound and battery life, but the touch controls take time to get used to.

Bought Mifo O5 Plus Gen 3 Smart True Wireless Bluetooth 5.4 Earbuds [2025 Edition]. They stopped working after a few months. Contacted customer support who were very responsive until none of their solutions (cleaning, making sure protective film removed) worked and got to point of requesting replacement. Since then complete radio silence, no contact from the returns team I was told would contact me and no contact from the support team when emailed to ask what was happening.

My experience with Mifo Australia has been one of the most frustrating consumer experiences I’ve had.

To start with, delivery was delayed with little transparency. I had to chase updates, and even after being told the item was “on the way,” there were inconsistencies with tracking before it finally arrived.

When the earbuds did arrive, they were faulty. The left earbud did not function properly in terms of both fit and sound. I reported this on 26 February and followed all troubleshooting steps provided.

On 4 March, I requested a refund for a faulty product. Instead of honouring this, I was pushed towards a replacement. I agreed in good faith, but what followed was weeks of delays, poor communication, and constantly shifting positions.

At one point, I was told I would need to pay return postage and that the outcome (refund or exchange) would only be decided after the product was assessed. Only after pushing back did they agree to provide a return label. That was on 31 March.

It is now mid-April, and despite multiple follow-ups, no return label has been provided. The issue remains unresolved more than six weeks after I first reported the fault.

This is not a complex case. It is a faulty product and should have been resolved quickly. Instead, it has been dragged out unnecessarily.

I have since seen the public warning issued by Consumer Affairs Victoria regarding this business. Based on my experience, I find that deeply concerning and consistent with how my matter has been handled. I have now lodged a complaint with the QLD Office of Fair Trading and am pursuing a chargeback through my credit card provider.

I also note the volume of very positive reviews online. I would strongly encourage potential customers to read them critically, as many are worded in a way that does not seem genuine.

Overall, I would not recommend this company. The product was faulty, and the after-sales support has been slow, difficult, and ultimately ineffective.

Do not buy these earbuds. They will not live up to the ads and you'll quickly become very disappointed. I purchased my O5 Plus Gen 3 in August 2025 and then found in February that one of my ear buds had totally stopped working. I reached out to customer service and was offered tips to rectify the problem but they didn't work. When I asked for a refund it was refused and then I was asked to provide photos of videos of the ear buds. I was initally offered a refund and was told I had to return them but was never given a return address. I have been dealing with Customer service for weeks and have now been ghosted. Customer service is shocking and they do not care when their products fail. I wish I had never purchased them.

They are sufficiently comfy to wear for several hours without experience any problems.

FAILURE to Honour Warranty on a rubbish product. Order No #184076AU
I bought a Walkabout Watch 3 from MIFO Australia which is the trading name for Smartware pty ltd.
The defects below were apparent straight out of the box.
The fitness/health part of the watch is not fit for purpose and could even be dangerous.
Heart rate was tested against a known accurate monitor for a 40 min workout.
Known good rate Av was 128 bpm. Walkabout watch 3 Av was 108. Dangerously inaccurate.
Blood pressure was just as bad. Tested against an Omron Medical grade BP monitor for 2 tests of 6 readings. First was after a bit of light exercise and second was completely at rest.
Test 1 Omron average 133/88. Walkabout 3 average 109/76
Test 2 Omron average123/81. Walkabout 3 average 107/74.
Both tests ridiculously inaccurate. I contacted MIFO and did all the fault finding steps to no avail.
I asked for a refund, MIFO stopped communicating. I threatened them with the ACCC and then I am contacted by the watch manufacturer Walkabout Technology Australia who promise to do a refund. After getting the run around by them for a month, they stopped communicating as well.
I reported both companies to the ACCC who were already investigating them.
So in closing, looks like 2 Chinese companies failing to honour Australian warranty requirements with NO phone numbers and NO current Australian address that I can find.
MIFO doesn't even send a tax receipt and does not have their ABN anywhere on their paperwork.
MIFO also did NOT publish my review that I sent in, another breach of consumer law.

No stock to ship, no refund, nothing but SCAMMERS

I don't know what happened to this company, but it's sad. I've had 2 pairs of ear buds in the past with no problems.
The current order couldn't be any different. The ear buds don't work and after 6 weeks and a dozen messages to try and return them, I am yet to have anyone contact me back. AVOID AT ALL COSTS!!!

After confirming with Mifo the trail camera was in stock, I placed an order. There was a promise of shipping within 3-5 days.
When I had not received a tracking number after 5 days, I contacted them and was advised they were out of stock, but more stock was arriving in a few days. This also proved to be incorrect and after receiving multiple promises for delivery, all of which failed to occur.
I then tried to cancel the order, but they would not answer.
Finally the product arrived with no shipping advice ever received.
It was then falsely claimed the product had been shipped when they received the cancellation notice, such a claim however is false, as it is clearly evident they have mislead me.
Buy from Mifo at your own risk and be prepared to get false information and a complete lack of customer support.
Avoid this company.

I emailed to request a refund well within the 30 day window. Their initial reply was within 5 minutes asking me to clarify if it was opened or unopned & if I wanted a refund or exchange. I replied promptly as well and now it's 12 days later and despite me sending 5 follow up emails I've still received no reply.

A scam. My Mifo headphones broke a couple of weeks after purchase. I have been trying to arrange a replacement since December. It's been 4 months now and nothing has happened. I would stay away from this company.

Terrible. I have bought 2 sets of the previous generation buds and no issues. They won’t connect or sync, when/if they do they cut out.
The worst part is the support from Mifo, responding at the start and now I have asked for a new pair or a refund they are ignoring my emails. Would never buy again from them, disappointed is an understatement.

Ordered a toaster, got a delivery of a massage gun. Despite numerous emails Mifo will not pick up the gun and deliver my toaster. Fair Trading has issued a warning against this company. So AVOID THIS COMPANY

I purchased a baby monitor from Mifo and it never showed up as they never sent it. They would not refund me and now they won’t respond to my emails. $180 gone!

Bought earbuds and wasnt happy with how they work and the connection. Sent an e-mail within the first 14 days for a refund and never heard back from them.
Dont buy here!!!

Lying Thieves, avoid at all costs