One star more than I would have like to have given. Dodgy machines malfunctions cause loss of credits when staff turned machines off when they didn't appear after reloading told me I had to come back... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I would like to provide detailed feedback regarding my experience working at Markur Slots. I appreciate the opportunity to work here and value the experience I have gained. The team is generally sup... Näytä lisää
Been to Merkur in Shipley 3 times,first time lost £1000 and didn't win a single jackpot (which is only £100) 2nd visit,spent £900 on same machine,lost every penny,NO Jackpot,max win approx £40. The 3r... Näytä lisää
£60 deposited 20p spins on big bass splash, fishin frenzy big catch, crabbin for cash, diamond mine and eye of horus and not 1 bonus hahahahha for any1 who plays these type of games you know the bonus... Näytä lisää
Yritys on vastannut
1,6
Huono
308 arvostelua
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Merkur Slots - Worst on line Casino
I was playing the slots & was in the middle of free spins and the account was locked out, I contacted live chat and they told me it was locked and to contact the safer gambling team during working hours, I asked them to close my account on live chat immediately and was informed the funds would not clear for 5 days, the live chat gave me no confidence in the process, worst on line casino experience, EVER !
4. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Nigel,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Accounts may be closed temporarily for review periodically, and we are sad to hear that if that happened to you, it came at a bad time.
Once withdrawals process from our side, they will then arrive according to your banks' timeframe. Generally, this is 3-5 days, but this can happen sooner with some banks.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
Scummy casino overreaching on requesting information.
Account was signed up a few months ago and followed requested KYC, Used it maybe once to try an offer and forgot about it. Went back to check I hadnt left money in the account and its been locked with a Source of Funds and about 1 millions other pieces of personal information requested.
I question the legality of you having the opportunity to have already asked me for a source of funds before taking the money as you had the chance when you requested KYC initially.
4. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Simon,
Thank you for raising your concerns.
We are very sad to hear of your poor experience with us.
I would like to kindly inform you that at some point, you might be asked to verify your account. It will not necessarily be just after opening an account, but you may be prompted for your ID, Proof of Address, and depending on the situation, other documents may be requested accordingly.
At any time, you may be required to provide us with valid identification documents proving your identity, address, and source of funds so that we may carry out required verification checks.
These are required in compliance with the applicable laws and regulations set by the relevant regulatory authorities that we are required to abide by as per our licensing and regulations.
These will not necessarily be requested straight after you register but can be requested at any time.
If you need any further help with that, we’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
I WANT MY WITHDRAWAL
Started off really well & loved the site.
Spent quite a bit on there tgen finally had a nice win of £2,800 since then it has been a nightmare to even get this withdrawal.
I didn't have suitable id for them only had (citizen card & birth certificate) wasn't accepted, anyway I ordered a provisional license which come last week I sent in and it has been nothing but back & fore needing this needing that. I've sent everything id proof of address, bank statements the whole lot! Sent more stuff to this site then anywhere!
I'm on day 3 of sending the correct documents even though I sent them 10383 times!!!!!
Still not received my withdrawal or even an update they ignore emails & live chat don't have no information on this as apparently there still looking at my 'case'
Utterly disappointmented as I won this money!
I want my withdrawal please MURKUR SLOTS!!!!!
I will update if my withdrawal comes through,
Hopefully they can turn this into a positive, I will then put stars up! 🌟
THEY HAVE NOW CLOSED MY ACCOUNT APPARENTLY REFUNDED MY DEPOISTS WHERE SEE IF IT COMES THROUGH.
30. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Owain,
Thank you for raising your concerns.
If your deposits do not return to your bank, or if you need any further help or clarification, please join us on live chat.
We wish you all the best and thank you for your time.
Bruno.
MERKUR SLOTS.
Enjoying playing merkur slots seems fair
Had an issue but spoke to customer chat and was very helpful and fast at sorting my problem enjoying the games and it all seems quite fair gaming on merkur slots
22. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Ashley,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
If there is anything we can do to make your experience better, please contact us via chat or email right away!
As mentioned, if you ever need anything, we are available 08:00-00:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Bruno.
MERKUR SLOTS.
Customer care team.
I had higher hopes about this casino
I had higher hopes about this casino - I deposit £20 and get £30 bonus plus 50 spins on eye of Horus once you wager £20 .. to start with I only won £1.20 from 50 spins on eye of Horus and I play this game regularly so that was suspicious , I spent £20 on big bass splash and received the bonus 3 times and every time the payout was under £4 and on top of that for some reason the minimum bet was 20p when usually you can play 10p per spin on every other site this is the first ever site I have played on where the minimum spin on a big bass game is 20p especially splash which is highly suspicious to me , I also spent £30 on Fishin frenzy big catch on 10p per spin and never received the bonus once I never even got a full line of fish which if any of you play big bass or Fishin frenzy regularly you will know that you get full lines of fish all the time but to never receive the bonus in over 300 spins has 100% made me think that the casino is altering the games and the way they play and yes they are regulated by the ukgc but they aren’t monitored 24/7 so I’m not buying the bs about fair play , in my experience I would advise people to stay away from this casino
UPDATE : After contacting customer support like they asked me too so they could see if they could resolve this for me - it turns out all they wanted to do was waste my time going on about how the slots work and how they are regulated blah blah blah so not only have I wasted £20 on these jokers I have now wasted an hour of my time so now I’m deffo not going to be spending money here again they don’t care about their customers all they care about is trying to cover their own backs but they forget that not all of us are new gamblers some of us have been gambling for years , STAY AWAY FROM THIS CASINO YOU HAVE BEEN WARNED
20. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Joshua,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Different games do have different volatilities, and playing a game suited to your play style is the best way forward.
We do appreciate what you have said. Every game runs from a random number generators, and if you had any queries or doubts about your account - Please come directly to us. We will be happy to help.
Manipulating games and providing an unfair gaming experience would not only go against regulations but our moral code as a business. We care for our players very highly.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
Fair site so far ….
So far so good …..
This at the moment is my absolute go to slot site, iv read on here many people complaining that this site doesn’t pay out, this has not been my experience SO FAR …. Don’t get me wrong I win sometimes and I lose sometimes, been playing about a month and account Is £500 in profit. Pay time is excellent in my account before I leave the site. So far it’s a a thumbs up from me. Well done and thank you, will up date review as I go on I.e. if all of a sudden the slots go UNFAIRLY dead for me but I just can’t see this happening to be honest. ⭐️⭐️⭐️⭐️⭐️
16. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Maria,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-00:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Bruno.
MERKUR SLOTS.
Customer care team.
Absolute crap nothings plays as it dies…
Absolute crap nothings plays as it dies on other websites persistently deposited 5/6 times over a few weeks every time just hovered a tenner either side of initial deposit.
If you want a good website then play dreamvagas much better!!!
13. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Frederick,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that any website that operates under the regulations of the UKGC undergoes strict licensing rules and policies that we must follow.
This also means that both we, and our providers are checked regularly to ensure a fun and fair gaming experience for all.
The nature of gambling is that you can win, and you can lose. However, I wanted to note that we absolutely strive ourselves on providing a fair gaming experience for all, as we value our players very highly.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve and explain this further for you.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
Unseriös
Ich gebe heute Geld eingezahlt das erste nal habe es direkt bereut es wurde ybgebucht von meine. Bankkonto aber nicht suf das spielerkobto gutgeschrieben habe mich oder Email und im Chat gemeldet dort wird nun vertröstet nun sagt es durchläuft eine. Sicherheitsweg Wer weiß würde jedem abraten dort eingezahlt. Da das Geld nicht gutgeschrieben wird
13. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Liebe Mia,
Vielen Dank für die Bewertung.
Kundenzufriedenheit steht bei uns an erster Stelle. Wir kümmern uns sorgfältig um alle Kundenanliegen. Bitte sende uns eine E-Mail oder besuche uns im Live Chat damit wir eine Lösung finden können.
Viele Grüße.
MERKUR SLOTS.
Customer Care Team.
Fantastic staff with warm welcome but…
merkur cashino slots! Fantastic staff with warm welcome but wish u could put messages up above machines to NOT Bang the start button! Bang!Bang!Bang! Some people sit at one machine playing two machines & with someone at another machine just sitting there watching them. So between them they take up 3 chairs and machines Banging buttons all the time! No wonder ure machines are always going wrong! Its not just one Bang for each turn, its Bang Bang Bang as its going round hoping it will make it win! The noise is being made worse with the new large start buttons that are harder to press! We gave up with all the Banging going on & no chair to sit on or machine to play in the end & walked out as had enough after yrs of going there! Please put notes up to ask people Not to Bang the buttons on machines which could break them and so that others can sit there in peace!!!!
11. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Pamela,
Thank you for raising your concerns.
With regards to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently. We are both owned by the same group but I won't be able to redirect you.
We suggest that you contact the local Casino with any queries you may have.
If you enjoy gaming, why not check out our website that you left a review for! www.merkurslots.com.
We have a wide variety of great games, and a friendly customer support team that you can contact via chat and email between 08:00-00:00.
You will always have a seat to sit on and great games to play on our site!
If needed, we can help you to set up your account and answer any queries you may have, to hopefully turn this 1* into a 5* review.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
Waste of time ,no bonus spins
Waste of time ,no bonus spins. Total rubbish
8. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Pauline,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
As a licenced business that is regulated by the UKGC, all of our games are based off of random number generators. This means that the chances of winning are exactly the same each time, and everything is all down to luck. Every round could be a feature or a loss, and it is purely down to chance.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
very happy playing the games on here…
very happy playing the games on here great fun
6. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Kerry,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-00:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Bruno.
MERKUR SLOTS.
Customer care team.
Vastaus yritykseltä MERKUR SLOTS
Dear Joanne,
Thank you so much for your kind review! We are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this.
We appreciate that you took the time to write this, and it really goes a long way for us.
We want to provide the best customer experience for everybody, and that is why if you ever need anything, we are available 08:00-00:00 via Chat and E-mail, and we are always happy to help!
Best regards, and we wish you all the very best.
Bruno.
MERKUR SLOTS.
Customer care team.
Payment method query
Had query regarding removal of payment method. Chatted with Owen via Live Chat & it was resolved within a few minutes. Owen was quick & very efficient in sorting my query out 👍
4. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear James,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
I have relayed this to Owen, who is also really appreciative that you took the time to write this review, naming him in doing so.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-00:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Bruno.
MERKUR SLOTS.
Customer care team.
I am joined up to and use a few online…
I am joined up to and use a few online casinos, 4 to be precise, 2 are very well known but I wanted to try something a bit different so got up a list of online casino’s and reading down the list, Merkur Slots caught my eye and gave me a chuckle because in Mythology, ‘Merkur’ was the Roman God of thieves. Their joining bonus was very good,deposit £20 and get
£50 plus 50 free spins. I’m pleased that I joined for a few reasons, firstly they seem to genuinely care and take responsibility for the dark side of gambling, I even had a call from them and was advised to set a limit and to take time out of sessions. They run extensive checks to ensure a customer can definitely afford what they are risking and that they do not have any underlying issues with gambling, they seem to have understood that for some people gambling is an illness and has the potential to completely destroy lives. Their customer service live chat facility is excellent, I never have to wait more than a minute to be up and running with a human being and my issue’s are resolved with professionalism and haste and they pay out your winnings in under 2 minutes so it’s puzzling as to why other casinos make you wait a couple of days sometimes. They have a brilliant selection of games my favourite being ‘Super Lion’ so as long as you do not have and problems with gambling and you only bet what you can afford to lose, I highly recommend that you give them a try.
Ian.G. Southampton
4. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Armel,
We are really happy to hear your feedback!
This response has really made our day. On behalf of everybody here at MERKUR SLOTS - Thank you. We truly appreciate it. We hope that all of your future experiences will be as positive as this!
Of course, if you ever need anything, we are available from 08:00-00:00 via Chat and E-mail, and we are always happy to help.
Best regards, and we hope you have had a fantastic day.
Bruno.
MERKUR SLOTS.
Customer care team.
Voracious at taking your money!
Voracious at taking your money!
Played for nearly a week now
20p/25p spins and lost a few hundred
On almost every casino if you keep playing the same slot you will at least claw back some of your money
The bonus spins on here are questionable to say the least
40p, 88p, £1.60, 40p. £4.32
What’s the point
FWIW this particular slot took £80 in under 20 minutes playing the lowest value spin - 25p
The way this casino operates is
Lose £30
Deposit. £30
dread spin down to £8
Win £15 (still lost nearly £40)
Then straight down to zero
Then repeat
There are far better fairer slots out there.. Casimba, Quinn, Virgin, Sky, etc
1. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Ally,
Thank you for raising your concerns.
We are sad to hear of your poor experience with us.
As we are regulated by the UKGC, as are our game providers, manipulating game sessions is not possible. This is to ensure a fun, fair gaming experience for all of our players.
Some slots are more volatile than others, meaning some slots pay out more frequently, with smaller wins, and others pay out less frequently with bigger jackpots. It is important to investigate and play games that are best suited to your play style.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to further explain things & resolve this for you.
Best regards, and thank you for your time.
Bruno.
MERKUR SLOTS.
Customer Care team.
STICK TO WHAT YOU KNOW! ONLY 11 SLOTS YOU CAN PLAY WITH BONUS MONEY
STICK TO WHAT YOU KNOW!
After seeing this advertised on TV, I honestly thought this was a good site offering a good bonus for me to enjoy. However, after you have spent you own deposit you are restricted to ONLY 11 slot games and a few casino games. If I had known this, I would have withdrawn when I was up because I was doing really well on Cleopatra which is actually one of their restricted games, but I would have played something else anyway if I had known about these restrictions. I am truly disappointed to say the least because I actually enjoy wagering but I wasn't even given 'fair and proper' opportunity to do that. I'm not one to normally leave reviews on these sites...that's how angry I am at this.
1. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Carrie-Ann,
Thank you for raising your concerns.
We are sad to hear of your poor experience with us.
Please note that each promotion has different terms, eligible games, and wagering requirements. It is really important to read and understand this before opting in, to ensure that the promotion is right for you.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you & help to explain things better.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
If I could give no stars I would this…
If I could give no stars I would this site is dismal and 1 of the worst I’ve played on you deposit and get a welcome bonus which can only be played on selected games made several deposits to give the site a fair honest true review the bonuses where pitiful hard to get and just over a few pound each time reels run slow and glitchy main game hardly any wins I’m my opinion it isn’t worth signing up nor depositing on this site unless you have money to burn cause it just takes with very little chance of winning
20. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Jo,
Thank you for raising your concerns.
We are sorry to hear that you have not liked the product and service that we provide.
As for the welcome bonus, eligible games and details can all be found and must be agreed to upon claiming. It is really important to read and understand promotions before opting in to ensure that they are right for you.
We test our site frequently, and if you are having any technical difficulties, please raise this to us right away. We have a dedicated team ready to help with any issue that arises to ensure that you have a clean and fun experience.
All of our games run from random number generators and also have different volatilities. It is important to play a game that is best suited to you and your play style.
The satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve any issues and help to explain things in a bit more detail.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
When will big bass be available to play…
When will big bass be available to play in the UK?
16. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Jackie,
Thank you for your kind review!
We are unsure if you may be referencing an unaffiliated land-based store, regardless, on our website, which is a separate entity from those, www.merkurslots.com, I can confirm that we have the games 'Big bass Bonanza', 'Big Bass Splash', and 'Big Bass Bonanza - Megaways' available for you to play.
If there is anything else we can do to help, or anyway we can turn your 4* experience into a 5* experience, of course, please let us know!
We are always happy to help, and are available from 09:00-01:00 via chat and email. For any questions you have, our friendly customer care team will be eager to assist you.
Best regards,
Bruno.
MERKUR SLOTS.
Very happy
Great outfit - very fair. You really can't be upset at a company when you lose.
14. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Paul,
Thank you so much for your kind review! We are always striving for the best customer experience, and your feedback is invaluable to us.
We hope that all your future experiences will be as positive as this.
Of course, if you ever need anything, we are available 09:00-01:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Bruno.
MERKUR SLOTS.
Customer care team.
Further to previous review
Further to previous review, as replied by customer care. I am in no way suggesting you are manipulating your games, however many game providers give casinos a choice of what RTP to run their slots at and Merkur have in all cases decided that a lower RTP setting is the one for them! Some examples: wolf gold, pragmatic play standard rtp 96.01%, merkur running game on 93.99%RTP setting. Greedy casino and no wonder many complaints
2. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Tom,
Please note that every game has a different RTP that is presented to you and is there, ready to find for you before you play.
We promote a fun and fair gaming experience, and we are sorry that you seem to not have had fun in this case.
That example of Wolf Gold is an example where the RTP is 93.33%, as you mentioned, but every RTP can differ and it is best to play a game best suited to you.
Best regards,
Bruno.
MERKUR SLOTS.
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